Techcess: embracing technology and IT support for success in your business
230 episodes - English - Latest episode: 4 months ago -This is the Techcess technology and IT support podcast, where we unravel today's pressing tech dilemmas facing businesses.
From cybersecurity threats to the big switch-off impacting the UK, join us weekly as we dissect complex tech topics, making them digestible for every business owner.
Stay ahead of the curve with insights from industry experts, riveting discussions, and a sprinkle of tech humor.
Follow the show now and equip your business with the tech knowledge it craves!
New episodes are released every Wednesday.
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Episodes
Everything you need to know about password managers in your business
November 02, 2022 09:00 - 6 minutes - 5.98 MBHow are you managing your passwords within your business? mark from m3 Networks explains everything you need to know about passwords Are you using a password manager? If not, time to listen to this episode... One of the most important issues when it comes to managing passwords in a business is creating and enforcing a password policy. This policy should require employees to create strong passwords that are difficult to guess, and to change their passwords on a regular basis. Additionally...
Windows 12 is coming… here’s what we know so far
October 30, 2022 09:00 - 1 minute - 1.18 MBAre you ready for windows 12? This bonus episode brings us an exciting update on the next big OS from Microsoft While Windows 11 is only just celebrating its first birthday, we’re already hearing our first rumours about what Windows 12 will have in store. There’s no rush for the time being – we won’t see this new operating system until the back end of 2024 – but we love to be ready for what’s coming next, so here’s what we know so far… And Techcess Annie is here to tell you what that...
Office 365: Are you overpaying? Do you even need your licenses?
October 26, 2022 08:00 - 6 minutes - 6.19 MBWhen did you last check your office 365 licenses? mark from m3 Networks explains that you might be overpaying for licenses that you don't even need! If you're unsure, Mark is here to enlighten you on all things Office 365 licensing... In case you didn't already know... (where have you been living?!) Office 365 is a subscription-based office software suite from Microsoft. It includes the applications Word, Excel, PowerPoint, OneNote, Outlook, Publisher and Access. Obviously Word and Exc...
Are you using Microsoft Teams to share sensitive data?
October 23, 2022 08:00 - 1 minute - 1.29 MBBe careful when using Microsoft Teams to share sensitive data This bonus episode brings you a helpful caution around using Microsoft Teams Microsoft Teams has fast become one of THE most useful business tools for the way we work today. No matter where your people work from, they can communicate and collaborate quickly and reliably. But this remote way of working can also open the door to some MAJOR security issues. And Techcess Annie is here to explain them all to you! Full ep...
SPL legend and his Saints in the Community spreading sports education
October 19, 2022 08:00 - 27 minutes - 24.7 MBEver wonder what happened to Saints star danny griffin? mark from m3 Networks chats to him and francis smith (Chief executive) from saints in the community Building stronger communities through sport education wellbeing outreach The m3 Networks Chosen Charity intiative If you've been listening to Techcess for a while, you'll know we have our chosen charity partners throughout the year. Every three months we team up with a new partner, and directly connect our customer feedback (which is al...
Are you really downloading Zoom… or is it malware?
October 16, 2022 08:00 - 1 minute - 1.33 MBIs that really Zoom you're downloading? This bonus episode brings you a helpful caution around downloading Zoom When you think about tools for remote working and chatting online, one of the first names in your mind is Zoom. But its popularity has opened the door for cyber criminals. They’re using its name to steal sensitive data. Listen to learn about six sites that are lying to you to steal your details. Full episodes of "Techcess" If you want to check out our full episodes, cov...
It's time to defend and invest!
October 12, 2022 08:00 - 9 minutes - 8.67 MBAre you doing enough to defend and invest? mark from m3 Networks explains how you might be the dream business for cyber criminals to target! These cyber hackers are not kiddies playing around on computers anymore... When it comes to running a business, it can be stressful enough just keeping things ticking over. Throw in the constant threat of a cyber attack toppling things into the mix, and you've got a serious case of hair-greying operations. Thankfully, this episode of Techcess is all...
Some bosses think their people do less when working from home
October 09, 2022 08:00 - 1 minute - 1.13 MBBosses think people do less when working from home This bonus episode brings you some interesting results from a survey conducted by Microsoft Microsoft has become the leader of productivity over many decades. Can you imagine doing your day to day work without their software? So it’s no surprise the tech giant recently conducted a major new survey into productivity in the workplace – and some of the results might surprise you. Full episodes of "Techcess" If you want to check out our full...
The business owner's complete guide to phishing
October 05, 2022 08:00 - 15 minutes - 14.6 MBDo you run a business? Well, we'd best run you through this guide to phishing then mark from m3 Networks explains everything you need to be aware of with phishing This week we're diving more deeply into phishing! In a recent episode, we talked you through the various types of phishing attacks you need to be aware of. Here's a link to listen if you haven't yet. https://www.techcesspodcast.com/do-you-know-your-phishing-from-your-vishing-or-smishing/ This week, we're going one further ...
Android 13 is safer for your business
October 02, 2022 16:00 - 1 minute - 1.43 MBhow android 13 will help your business This bonus episode brings great news for your business when it comes to mobiles We all use our phones for a lot more than sending messages and making the occasional call. And that means most of your staff are probably using their personal mobile for work now and then. Everyone does it. The downside of this is it puts your business data at risk. If it can be accessed on a personal mobile and that device gets breached, that’s a risk. Full episodes of...
Five essential IT systems that every business must get right!
September 28, 2022 08:00 - 16 minutes - 14.9 MBWe're going to tell you the 5 essential iT systems for your business mark from m3 Networks explains the absolute basics Ever wondered what kind of questions a competent and knowledgeable IT support company will ask? Last week we talked you through the question you need to ask to test the level of competency your chosen IT support provider has. Here's a link to listen if you haven't yet. https://www.techcesspodcast.com/ask-your-it-company-this-question-to-find-out-whether-they-have-your...
Make sure your cloud server is protected from this
September 25, 2022 08:00 - 1 minute - 1.32 MBCloud server dangers This bonus episode brings a stark warning for anyone running a business using a cloud server If your business uses a cloud server, you absolutely need to listen to this episode! If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://m3networks.co.uk/techcess Want to get more 'Techcess' in your business? Book...
Ask Your IT Company This Question To Find Out Whether They Have Your Cyber Security Covered
September 21, 2022 08:00 - 13 minutes - 12.5 MBWant to know a quick and easy way of figuring out your IT provider's competence? mark from m3 Networks explains a simple question you can ask them This one question alone can help you understand whether you're wasting IT budget. There are so many IT service providers out there. But not all of them are the same. At m3 we obviously pride ourselves as being among the best and most professional out there, but on the other end of the scale you might be putting your business at risk if yours i...
USB is getting a speed update. How to take advantage with existing stuff
September 18, 2022 08:00 - 1 minute - 1.19 MBUSB upgrade coming This bonus episode brings good news if you've got lots of newish USB cables lying around! You're about to get much faster USB speeds using your existing stuff. USB 4 v2.0 is coming. Listen to this tech update to hear what that means for you and your work flow. If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here...
How To Ensure Working From Home Is As Productive As The Office
September 14, 2022 08:00 - 14 minutes - 13.5 MBNeed to get your staff set up to work from home efficiently? mark from m3 Networks talks us through some of the best ways to ensure smooth WFH running Changing your business operations to working from home carries some risks It might seem like a great idea at the time, but transferring your business operations to fully working from home carries risks. Even working part time remotely can uncover some logistical issues you might not have immediately thought of. In this episode of Techcess,...
None of your team would fall for this would they? Techcess Technology Podcast Tech Update
September 11, 2022 08:00 - 1 minute - 1.14 MBIt's the oldest trick in the book - would your team fall for it? If you're in an office that accepts incoming mail, you need to listen to this bonus episode Cyber criminals have a reputation for constantly coming up with new ways to scam us into handing over login details or sensitive data. And while you might think your team would spot an attempted attack, you could be surprised. We’ve seen a lot of intelligent people – including many business leaders – caught out over the years. One of...
Reduce your cyber insurance costs with these three things
September 07, 2022 08:00 - 13 minutes - 12.5 MBWant to reduce your cyber insurance premiums? mark from m3 Networks talks us through how to keep the insurers happy and paying out! Did you know, your business is at risk of you losing everything and your insurer not paying out? Your data may seem totally secure right now. After all, you're signed up to Cyber Essentials. I mean, that's what you're paying for, right? Oh dear. We might have some alarming news for you. Your Cyber Essentials agreement may well not be enough to cover yo...
Do you know your phishing from your vishing or smishing?
August 31, 2022 08:00 - 9 minutes - 9.1 MBWhat are the different types of hacking your business can be at risk from? mark from m3 Networks explains the 6 different phishing styles to be aware of in your business Do you know all about phishing vishing and smishing? Phishing, vishing, smishing - all types of cyberattacks that you need to be aware of. You probably already know all about phishing, and if you don't you can check out our other episodes of Techcess in which we ran you through what those are how they work. Here you go! ...
Passkeys could improve the way you work, forever
August 28, 2022 08:00 - 1 minute - 1.3 MBPasskeys are on their way to your device soon This bonus episode explains how remembering passwords will hopefully become a thing of the past this year If you find yourself always defaulting to your pets names, you're in luck! Apple (and soon to be others) will save you from yourself! We're all guilty of struggling to come up with the 9,999th password we need for yet another online site or app. And that's why we not only resort to using poor choices for passwords, we then also use them for...
Microsoft Office 365 Backup – Know Your Responsibilities! (See show notes for lower bandwidth version)
August 24, 2022 08:00 - 14 minutes - 13.4 MBThe facts about Microsoft office 365 backup mark from m3 Networks explains what you need to know about your responsibilities Do you know who is responsible for your Microsoft Office 365 backups? Office 365 is a great cloud-based solution for businesses of all sizes. But when it comes to backup and disaster recovery, who is responsible? Is it Microsoft, or is it the customer? In this episode, we'll explore the shared responsibility model and discuss who is responsible for backing up yo...
Windows 10 is getting a very useful Windows 11 feature
August 21, 2022 08:00 - 1 minute - 1.15 MBUseful Windows 11 feature coming to windows 10! This bonus episode explains how your paranoia around leaving confidential print outs is a thing of the past! If you print a lot of stuff out, you're gonna love this! Show me anyone who hasn't at some point had a moment of panic when they realise they've left a confidential document in the printer! Job applications, emails you've printed that you shouldn't... everyone... ahem! 'knows someone' who's been guilty of that at some point! In this ...
Total Coverage Home Wi-Fi for Less Than £150
August 17, 2022 08:00 - 13 minutes - 12.4 MBExcellent coverage across your home for less than £150? mark from m3 Networks explains how it can be done, and how he's done it What is this big wi-fi secret? Wi-Fi is a technology that allows devices like laptops, smartphones, and tablets to connect to the internet wirelessly. It creates a network in your home or office using an access point, which is usually a router. You can use Wi-Fi to connect to the internet anywhere in your home or office, as long as you're within range of the acc...
If you’re under pressure to take urgent action – stop and think!
August 14, 2022 08:00 - 1 minute - 1.54 MBStop and think! This bonus episode explains what you need to do if you get a link from someone! Don't buckle under pressure! Take the time to think sensibly before you click that link! We've all had them. Those dodgy emails from what looks like our service provider but it's urging us to do something immediately to prevent something bad from happening. In this Techcess Tech Update bonus podcast episode, Techcess Annie will explain more about what we mean when it comes to these new phishi...
SOGEA. So what? Telecoms Changes You Need To Know
August 10, 2022 08:00 - 12 minutes - 11.2 MBSoGEA. So what? mark from m3 Networks talks you through the telecoms changes you need to know What is SoGEA? Well, that is just one of the many questions Mark from m3 Networks answers in this episode of the Techcess technology podcast. Here's a quick spoiler - it stands for "Single Order Generic Ethernet Access" If you enjoyed our previous telephony themed episode all about VoIP - (this one: https://www.techcesspodcast.com/how-can-i-improve-my-chances-of-business-techcess-with-a-voip-...
Is working from home really good for your business?
August 07, 2022 16:37 - 1 minute - 1.3 MBIs working from home really good for business? This bonus episode explores the negative aspects of your team working remotely! We explain why you might want to rethink your plans to move to working from home operations on a permanent basis! We've probably all experienced working from home in some way over the past couple of years. For some businesses it's now become the new normal. But is it all it's cracked up to be for the wider operations of a business? In this Techcess Tech Update ...
Business Beats Cancer: Dundee man continues his late wife's campaign
August 03, 2022 08:00 - 17 minutes - 16.1 MBWe're helping our friend and his business beat cancer mark from m3 Networks and Les Johnson chat about continuing the fight started by his late wife Who's Les Johnson and why is he featuring on this episode of the "Techcess" technology podcast? Les Johnson is a remarkable human being. And we're not just saying that because he's done some magnificent design work for us here at m3 Networks. Les has a heart-breaking story. And it's what brought him into joining in with the campaign "Busine...
What does the global chip crisis mean for your business?
July 31, 2022 12:00 - 1 minute - 1.3 MBHow will this global chip crisis impact on your business? This bonus episode explains how the global chip crisis could impact on your business! We aim to bring you up to speed on what's causing the global chip crisis and what it could mean for you and your business! For the past couple of years, the tech world has been struggling with a huge shortage of chips. But it’s not just tech businesses that are feeling the impact. So many of the things we use every day contain a chip. Laptops and...
Start planning to replace your Windows Server 2012 now!
July 27, 2022 08:00 - 11 minutes - 11 MBIs it time you thought about replacing your windows server 2012? mark from m3 Networks talks us through why we might need to give our trusty old reliable operating system some consideration! If you're still using Windows Server 2012 (a lot of people are!) then you need to listen to this episode... Windows Server 2012 has been around for a while (not quite ten years) and it's now becoming officially obsolete. What's the difference between mainstream support and extended support from M...
Are your remote employees fully IT security protected?
July 24, 2022 11:00 - 1 minute - 1.23 MBAre your remote staff fully IT security protected? This content contains some worrying stats about IT security within remote systems! This bonus episode will enlighten you on why you might need to do more to protect your business operations! Do you have staff located in places separately from your main operations? This could cause big problems for your business if something goes wrong. And when it comes to your IT security, you're always at huge risk of this happening. In this Techcess T...
Big Data Security Challenges? Avoid them by taking the Techcess 57 Minute Data Security Challenge!
July 20, 2022 08:00 - 16 minutes - 16.9 MBAre you brave enough to take the techcess 57 minute data security challenge? mark from m3 Networks talks us through how easy it is to breach your IT network - and offers a free solution! This might prove to be the most important episode of Techcess that you ever listen to. Mostly because it could lead to you having the knowledge you need to decide to save your business. If you're working with technology in your business, you probably assume that you're quite safe from attack. You see...
Employees going rogue with IT security
July 17, 2022 12:00 - 1 minute - 1.23 MBAre your employees going rogue over their online access? They could be compromising your wider IT security! This bonus episode is all about the danger of allowing your staff full control! Do your staff do their own thing when it comes to the software and apps they're using and installing inside your business network? You probably don't realise it, but they're putting your business and its IT security at huge risk by doing this. There's a reason that bigger companies put huge restriction...
Commodore 64 computer memories (Meet Mark and learn the origin story of m3 Networks)
July 13, 2022 08:00 - 10 minutes - 9.81 MBthe m3 networks origin story - tinkering with a commodore 64 computer Listen as mark from m3 Networks tells us the story of how m3 networks (and techcess!) came to be We're about to take you on a retro journey in this episode. We'll learn all about a young Mark Riddell and how he and the rest of the m3 Networks crew (Techcess team) originated. So, as you've hopefully already learned about us, m3 Networks is a Perthshire-based IT business that provides innovative, cutting-edge solutions ...
Microsoft is retiring "Microsoft Azure Face AI"
July 10, 2022 12:00 - 1 minute - 1.23 MBHave you used Microsoft Azure face AI? It's being retired. This bonus episode is to inform you of the upcoming retirement of Microsoft Azure, their face AI software! Have you dabbled with Microsoft Azure's facial recognition software? Facial recognition is an increasingly popular form of biometric authentication that can be embedded into apps with little machine learning expertise. The features include facial detection and identification, as well as the ability to match against your pr...
"2022 Cyberthreat Defense Report" Is Out - Techcess talks you through all the IT insights
July 06, 2022 08:00 - 11 minutes - 10.8 MBThe "2022 cyberthreat defence" report is out! Listen as mark from m3 Networks talks us through it! We love bringing you deep-dive insight into technology and its impact on business. This episode is no exception, as our own Mark Riddell and the Techcess team talk us through the insights contained in the 2022 Cyberthreat Defense Report. This is a report that has been produced by the Cyber Edge Group and is sponsored by one of m3 Networks partners, Connect Wise, which is one of the key tool...
Spam email is still wasting your staff's time
July 03, 2022 12:00 - 1 minute - 1.42 MBDo you still get regular spam email? Not surprised. It's still wasting several hours per year of company time. This bonus episode is to inform you of the continuing issue of spam email and offer a solution! There are some pretty incredible stats shared in this bonus episode regarding the numbers of hours of wasted time most companies are enduring because of spam! In this Techcess Tech Update bonus podcast episode, Techcess Annie will explain how much time is wasted, and what you can do a...
Seven benefits of using technology for recording business phone calls coming in to your small or medium sized company
June 29, 2022 08:00 - 8 minutes - 7.8 MBThe benefits of recording business phone calls coming in to your small or medium sized business are huge! Here are just a few of them! We've done it again. Our own Mark Riddell and the Techcess team have popped together an insights-loaded episode all about the benefits of having a system for recording business phone calls that are coming in to your office or network! (Check out the transcript below to get the link to your free IT services buyer's guide that Mark mentions in the episode!) C...
(VIDEO TRAILER) 7 benefits of recording business phone calls
June 29, 2022 02:46 - 20 seconds - 311 KBThe benefits of recording business phone calls coming in to your small or medium sized business are huge! And we list just a few of them! Tomorrow's episode of Techcess we'll be talking you through the reasons you might want to consider recording business phone calls coming in to your offices. Want to get more 'Techcess' in your business? Book a free chat with Mark! Get more valuable technology insights from m3's blog pages, here. Mark Riddell's technology podcast "Techcess" is an m3 N...
Microsoft Windows 11 privacy auditing
June 26, 2022 13:01 - 1 minute - 1.11 MBWorried about the privacy of your windows 11 machine? We've got some good news for you in today's Techcess Tech Update. This bonus episode is to inform you of the updates being made to Microsoft's Windows 11's privacy settings! Let's face it, we're all worried about our mobile technology security, and usually the operating systems have a solution for this. But what about your PC? Well good news! Just for you, it's another Techcess Tech Update bonus podcast episode in which Annie will...
Microsoft Windows 11 privacy auditing
June 26, 2022 03:00 - 1 minute - 1.23 MBWorried about the privacy of your windows 11 machine? We've got some good news for you in today's Techcess Tech Update. This bonus episode is to inform you of the updates being made to Microsoft's Windows 11's privacy settings! Let's face it, we're all worried about our mobile technology security, and usually the operating systems have a solution for this. But what about your PC? Well good news! Just for you, it's another Techcess Tech Update bonus podcast episode in which An...
Cloud migration strategy (the Techcess and m3 Networks way)
June 22, 2022 08:00 - 11 minutes - 11 MBIs it time to get started with your cloud migration strategy? Well, you'll soon know, as Mark Riddell and the Techcess team are here to talk you through the benefits and risks of a cloud migration strategy for your business! (Scroll to get your free Cloud Migration Strategy checklist!) Click this is you're hard of hearing and want to just download and read the episode as a PDF Every business will need to make this decision at some point - do we move over to the cloud? You'd be forgiven f...
Google is working around the clock to remove all that annoying notification spam from your inbox (VIDEO version)
June 19, 2022 13:01 - 1 minute - 978 KBDo you suffer from all those annoying notification spam emails from websites? We've got some good news for you in today's Techcess Tech Update. This bonus episode is to inform you of the work that's being done by Google behind the scenes! At m3 Networks we really feel for our customers present and future when it comes to those annoying emails that keep turning up in your inbox. These are emails that arrive when you accept notifications on websites you're visiting and they're called notif...
Google is working around the clock to remove all that annoying notification spam from your inbox
June 19, 2022 13:00 - 1 minute - 1.17 MBDo you suffer from all those annoying notification spam emails from websites? We've got some good news for you in today's Techcess Tech Update. This bonus episode is to inform you of the work that's being done by Google behind the scenes! At m3 Networks we really feel for our customers present and future when it comes to those annoying emails that keep turning up in your inbox. These are emails that arrive when you accept notifications on websites you're visiting and they're called notif...
What Every IT Support Company Wishes You Knew About IT
June 15, 2022 08:00 - 8 minutes - 7.78 MBWhat Every IT Support Company Wishes You Knew About IT Listen as Mark Riddell and the Techcess team talk you through the IT support 'triangle'! (Scroll to get your free IT services buyers guide!) Click this is you're hard of hearing and want to just download and read the episode as a PDF There are things IT support companies like ours wish you already knew As a business decision maker, you're forgiven for not knowing everything you need to know about your IT support needs. The technol...
What Every IT Support Company Wishes You Knew About IT (Episode promo - publishing tomorrow)
June 14, 2022 12:28 - 44 seconds - 695 KBWhat every IT support company wishes you knew about IT You don't know what you don't know. But after this episode, you will know a bit more... Tomorrow's episode of Techcess we'll be talking you through some of the things we'd love our potential customers to be aware of before we even begin to work with them. We'll be discussing 'bedroom warriors' and the risk of working with them for your company's IT. We'll also be simplifying the process by describing the 'support triangle''. Make s...
The three most common cyber security mistakes businesses like yours are making (VIDEO version)
June 12, 2022 11:30 - 1 minute - 1.48 MBare you making one of these three most common cyber security mistakes made by businesses like yours? There are a lot of pitfalls to be found when managing your IT and cyber security. This bonus episode is intended to help you understand the three main ones, so that you can avoid them! During our time running our busy and fast moving IT support company m3 Networks, we've seen it all. Every kind of cyber security mistake there is to make, we've helped businesses like your undo the damage c...
The three most common cyber security mistakes businesses like yours are making
June 12, 2022 11:00 - 1 minute - 1.79 MBare you making one of these three most common cyber security mistakes made by businesses like yours? There are a lot of pitfalls to be found when managing your IT and cyber security. This bonus episode is intended to help you understand the three main ones, so that you can avoid them! During our time running our busy and fast moving IT support company m3 Networks, we've seen it all. Every kind of cyber security mistake there is to make, we've helped businesses like your undo the damage c...
IT transformation and the major impact that an effective digital strategy could have on your business!
June 08, 2022 08:00 - 11 minutes - 10.6 MBCould your business benefit from an IT transformation? Mark Riddell and the Techcess team are here to guide you through everything you need to know to get started with IT transformation! (Scroll to get your free Digital IT transformation guide!) Click this is you're hard of hearing and want to just download and read the episode as a PDF What is IT transformation? Businesses are always looking for ways to grow, but they often find themselves stuck when the time comes for exploring new op...
Digital IT transformation (Episode promo - publishing tomorrow)
June 07, 2022 20:40 - 23 seconds - 904 KBHow can your business benefit from digital IT transformation? Some businesses can't survive without embracing IT transformation. Tomorrow's episode of Techcess will explore major household brands who have implemented digital IT transformation in the past. And what we can learn from them! We study Netflix, Lego and Kodak. Make sure you're following the podcast in your favourite app to ensure you don't miss it! Want to get more 'Techcess' in your business? Book a free chat with Mark! G...
Ransomware attack survey: listen to learn how many business owners say they'd pay the ransom
June 05, 2022 10:00 - 1 minute - 1.86 MBWould you pay hackers the fee to release your system from a ransomware attack? When a business falls foul of a ransomware attack, the official advice is to not pay it. But would you? We reveal the results of a survey on ransomware attacks. This bonus episode will help you get better prepared for when it inevitably affects you (if you haven't already taken preventative measures!) As an IT support company that's so used to helping businesses to get out of a total mess caused by ransomware att...
The new type of phishing attack and the advice from m3 Networks on how to evade it
June 01, 2022 08:00 - 8 minutes - 8.2 MBThe nasty new type of email phishing attack - how to avoid becoming a victim! There's a new type of phishing attack putting UK and global businesses under threat! Click this is you're hard of hearing and want to just download and read the episode as a PDF Have you heard of the new type of phishing attack that's targeting UK businesses? At m3 Networks we're always urging our customers and members of the public in general how important it is to keep IT systems secure. You never know ...