Techcess: embracing technology and IT support for success in your business
230 episodes - English - Latest episode: 4 months ago -This is the Techcess technology and IT support podcast, where we unravel today's pressing tech dilemmas facing businesses.
From cybersecurity threats to the big switch-off impacting the UK, join us weekly as we dissect complex tech topics, making them digestible for every business owner.
Stay ahead of the curve with insights from industry experts, riveting discussions, and a sprinkle of tech humor.
Follow the show now and equip your business with the tech knowledge it craves!
New episodes are released every Wednesday.
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Episodes
The real world benefits of Power BI for your business
May 03, 2023 08:00 - 26 minutes - 24 MBSheryl Newman Reveals How to Master Power BI for Your Business Do you want to see your Small and Medium Enterprises (SMEs) skyrocket in profitability? Sheryl Newman is here to show you how your business can benefit from tailored technology solutions and maximize its potential. In this episode of Techcess, I talk to Sheryl about the incredible software, and how it can massively streamline your business processes. The Power of Power BI Power BI, a cloud-based business analytics...
Microsoft hints at some exciting Windows 12 developments
April 30, 2023 08:00 - 1 minute - 1.37 MBAs technology enthusiasts, we’re always looking ahead to the next big thing... With Windows 11 still feeling like a shiny new toy, it’s surprising to hear reliable speculation about Windows 12 potentially arriving as soon as next year. It’s already on our minds, and we can’t help but wonder what it will look like, what improvements we’ll see, and what new features will be included. While we can’t provide definitive answers just yet, there are whispers of new features that could be game-c...
Are your remote workers feeling isolated? Here's how you can use technology to fix that!
April 26, 2023 08:00 - 12 minutes - 11.3 MBOvercoming isolation for remote workers with technology Remote work has become a staple for many businesses, but it also presents unique challenges for employees and employers alike. One of the most significant issues faced by remote workers is the feeling of isolation and disconnection from their colleagues, which can lead to decreased motivation, productivity, and job satisfaction. In this episode, we're exploring some strategies to keep remote workers engaged and feeling like part of ...
Criminals are exploiting AI to create more convincing scams
April 23, 2023 08:00 - 1 minute - 1.35 MBAs technology continues to evolve, so do the tactics of cyber criminals. With the rise of artificial intelligence (AI) tools, criminals are finding new ways to exploit this technology for their malicious purposes. AI chatbots, in particular, have gained popularity among cyber criminals due to their ability to generate text that is indistinguishable from human-written text. Listen to this latest Tech Update to find out more about them! If you want to check out our full episodes, cov...
The pros and cons of buying hardware from your IT support company
April 19, 2023 08:00 - 11 minutes - 10.8 MBHow do you purchase your new IT hardware? In this episode of Techcess, I'll be talking you through the various pros and cons of purchasing your IT assets from your IT support company, versus sourcing the equipment yourself! In today's world, technology is the backbone of most businesses and without it, let's just say things wouldn't go very smoothly. If you listen to the episode I go in depth on all the various positives and negatives of buying from an IT support company like ours at m3 ...
3 essential cyber security tools for every business
April 16, 2023 08:00 - 1 minute - 1.39 MBLet’s talk about your business data... It’s valuable and keeping it safe should be a top priority. If you don’t have much security in place, then it’s time to start implementing some basic measures right now. There are a variety of security solutions available that can help protect your business data. From preventing criminals from gaining access to recognizing attacks in progress, and minimizing the damage that can be done. However, there is no one-size-fits-all approach, as every b...
How to hire a hitman on the dark web | Techcess rounds up UK Cyber Week
April 12, 2023 08:00 - 23 minutes - 21.7 MBWe should start by admitting that this episode won't help you hire a hitman. Sorry. In this episode of Techcess, Mark Riddell talks us through his experience attending the UK Cyber Week event, and his summary of the keynote talks. Among other things, we'll learn why you need to be careful if you're a high profile target that happens to attract the attention of a hot blonde on a dating app, and why you shouldn't share your birthday on social media... This is an episode you don't want to ...
Microsoft’s Latest Update Will Revolutionize Your Online Security Forever
April 09, 2023 08:00 - 1 minute - 1.52 MBSay goodbye to hackers with Microsoft's game-changing new feature! Microsoft is planning to enable Multi-Factor Authentication (MFA) directly in its Outlook app for many 365 business users. Listen to this latest Tech Update to find out more! If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episo...
The ransomware Boogeyman: 5 ways you can defeat him!
April 05, 2023 08:00 - 10 minutes - 9.46 MBHow can you protect your business against ransomware attacks? In this episode of Techcess, Mark Riddell explains what aspects of your business the ransomware boogeyman can attack, and how you can ensure you're ready to defend! He explains how there are five clear steps to keeping the ransomware hackers at bay, and ensuring your business doesn't become just another victim! Busting the ransomware myth Ransomware attacks are increasing, making it essential that you're armed with the knowle...
Stop Wasting Time and Money on Productivity Tools: Here’s How to Get it Right!
April 02, 2023 08:00 - 1 minute - 1.36 MBProductivity tools should be... productive! Are you tired of hearing about all the amazing productivity tools out there, only to find that they end up making your life more complicated? You’re not alone. It turns out that bringing in new tech can actually backfire if it’s not properly integrated into your business. Maybe you’ve experienced this before. You get a shiny new tool, you’re excited to try it out, and then… crickets. No one knows how to use it, it’s not integrated with anythi...
What is Power BI - and how can YOUR business use it?
March 29, 2023 08:00 - 10 minutes - 9.84 MBWant an easy way to take the guess work out of your business operations? Introducing... Power BI! In this episode of Techcess, Mark Riddell explains just what is Power BI and how can it help your business to grow. This is one of those episodes of Techcess that we love to publish. Episodes that we know can be something of a 'game changer' for smaller and medium sized businesses who aren't quite so up to date with new technology. I mean, that's why we're here, after all. We'd like to...
Beware of Bot Malware: Protect Your Business and Keep Your Profiles Safe
March 26, 2023 08:00 - 1 minute - 1.24 MBLet’s talk about bots Not the friendly and helpful ones, such as ChatGPT, that we all love to interact with. We’re talking about the malicious ones – the bot malware that’s causing quite a stir in the cybersecurity world. Listen to this latest Tech Update to find out more! If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - htt...
How IT managers can use co-managed IT services (and finally enjoy a holiday!)
March 22, 2023 09:00 - 9 minutes - 8.68 MBAre you a long-suffering office IT manager who wishes you could go on holiday without a phone call from work? In this episode of Techcess, Mark Riddell talks us through the benefits of hiring in co-managed IT services support. If you're an IT manager who dreams of a relaxing holiday without being bombarded with phone calls about IT disasters then you need to listen this week because we've got a solution for you. As an IT manager, you know how challenging it can be to manage your orga...
Don’t forget your phone when you think about cyber security
March 19, 2023 09:00 - 1 minute - 1.32 MBThe amount of sensitive information stored on our phones is staggering Financial details, personal messages, banking apps, photos, and contact information are just a few examples of the data that can be accessed through the small glass screen. This is particularly concerning when employees use their phones for work, as they may have access to company systems, including email, contact lists, network access, and file systems. So let’s help you protect yourself! Listen to this latest Tech...
Changing the way you think about email security forever!
March 15, 2023 09:00 - 7 minutes - 7.09 MBHow secure is the email in your business? In this episode of Techcess, Mark Riddell talks about how email is a critical communication tool for your business, but is also one of the most common attack vectors for cyber criminals! And he warns how relying on your Office 365 keeping you safe and protected is not enough! Your Email Service is Not Enough You may think that your email service such as Office 365 has got you covered, but let us tell you, you're absolutely wrong! It's our ho...
Let’s start talking about AI
March 12, 2023 09:00 - 1 minute - 1.61 MBThe whole world is suddenly talking about Artificial Intelligence. From Alexa in your kitchen, to Siri on your phone, AI is already all around us, but new names like ChatGPT, Dall-E, Jasper and more feel like they’ve blown up the internet. These new concepts take things WAY further, helping us to write articles, search the web with natural conversation, generate images, create code, and introduce new ways to make our daily lives even easier. But emerging technology nearly always launches...
From breaches to black markets - how your business information ends up on the dark web (and how to stop it!)
March 08, 2023 09:00 - 10 minutes - 9.51 MBWant to ensure your business information isn't in the hands of criminals on the dark web? Listen now! In this episode of Techcess, Mark Riddell talks about how easily company information can end up in the hands of criminals on the seedy world of the dark web. He describes the common causes for the problem, and shares how you can ensure it doesn't happen to you. As well as sharing a scary stat about how much money you could lose if you don't take action now! The 'dark web' - what is it? ...
Cyber attacks are getting bigger and smarter. Are you vulnerable?
March 05, 2023 09:00 - 1 minute - 1.15 MBEver tried to buy tickets for a huge event and found the site's collapsed under the strain? The ticket site falls over – usually temporarily – because the server is overloaded with traffic it doesn’t have the capacity for. Criminal Distributed Denial of Service attacks – DDoS, for short – exploit the same principle. Listen to this latest Tech Update to find out more! If you want to check out our full episodes, covering everything from how to protect your business from a phishing at...
How we help enable business growth without your IT holding you back
March 01, 2023 09:00 - 11 minutes - 21.1 MBHow to ensure your business doesn't become a victim of its own success when it comes to IT. In this episode of Techcess, Mark Riddell talks about the growing pains of a business and how to enable business growth without letting IT hold you back. He discusses the problem of growing the business while still retaining the company's values and customer experience. Keeping the connection As the business grows, there is a need to step back and bring in more people to the team, but this ca...
AI is making phishing scams more dangerous
February 26, 2023 09:00 - 1 minute - 1.24 MBAI chatbots have taken the world by storm in recent months... We’ve been having fun asking ChatGPT questions, trying to find out how much of our jobs it can do, and even getting it to tell us jokes. But while lots of people have been having fun, cyber criminals have been powering ahead and finding ways to use AI for more sinister purposes. Listen to this latest Tech Update to find out more! If you want to check out our full episodes, covering everything from how to protect your bus...
Radio Tay's Cash For Kids - m3 Networks Q1 charity partner update
February 22, 2023 09:00 - 23 minutes - 21.8 MBOur positive reviews for managed IT services aren't just bragging material. We're turning them into cash for kids! Mark from m3 Networks talks to Claire Anderson from Radio Tay to get the gossip on this joint fundraising partnership. Radio Tay's Cash for Kids The podcast episode features an interview with Claire Anderson from Radio Tay, who oversees the radio station's "Cash for Kids" project. During her chat with Mark, she highlights the transformative impact of the charity on the live...
Is your cyber security focusing on the right things?
February 19, 2023 09:00 - 1 minute - 1.14 MBTo protect your home from an intruder you make sure your doors and windows are all locked and secured. You might go further: build a fence around the perimeter, perhaps even get an angry-looking dog to stand guard. But there’s no point going to all that effort if someone’s already broken in and set up camp in the basement. Listen to this latest Tech Update to find out more! If you want to check out our full episodes, covering everything from how to protect your business from a phis...
The secret of why your cyber security sucks balls! (And why it's not your fault)
February 15, 2023 09:00 - 9 minutes - 8.65 MBYour cyber security isn't very good. But don't panic! We can easily fix that. Mark from m3 Networks explains why you as the decision maker have the power to overcome your ball sucking cyber security! Getting the right information for securing your business through cyber security As a business owner or the person responsible for IT in the business, it is your responsibility to ensure that the business has the right IT systems in place so that their product or service can be delivered to cu...
Young employees have different attitudes to cyber crime
February 12, 2023 09:00 - 1 minute - 1.06 MBIf you employ anyone aged between 16 and 19, you need to pay special attention to the cyber security training you’re giving your team. A new study has revealed that a host of worrying online behaviour has become almost normalised among many young people. And much of this activity is illegal. We’re not talking serious cyber crime such as ransomware attacks or stealing data. Listen to this latest Tech Update to find out more! If you want to check out our full episodes, covering every...
New IT provider - you've onboarded. What's next?
February 08, 2023 09:00 - 15 minutes - 14.2 MBYou've onboarded with a new IT provider. What's next? Mark from m3 Networks talks us through what the next 30, 60 and 90 days looks like! What happens for your business when the next stage starts? So we're picking up from the day that you are onboarded with your new IT company and what the 30, 60 and 90 days following should look like. Last week I talked about the onboarding process and how you want this to be slick, and if you've chosen the right IT company, then it's gonna have hopefu...
Take action to avoid a devious new phishing scam! - Tech Update
February 05, 2023 09:00 - 1 minute - 1.12 MBAnother day, another scam. And this is a sneaky one. Cyber criminals are getting smarter. This recent malware threat is unusually smart. It impersonates a highly trusted brand name to get a foot in the door. Targets receive a convincing looking email that appears to come from a widely used e-signature platform. Listen to this latest Tech Update to find out more! If you want to check out our full episodes, covering everything from how to protect your business from a phishing att...
The two things that can go wrong when changing IT provider (and how we at m3 avoid them!)
February 01, 2023 09:00 - 16 minutes - 15.3 MBHow can the onboarding process go wrong when you change IT providers? Mark from m3 Networks talks us through the risk you'll be facing when you decide to improve your IT support - and how you can mitigate the risk! What can go wrong when you change IT support provider? Businesses often stick with their IT company despite dissatisfaction due to fear of switching. This fear can sometimes be realised by two possible scenarios: the current IT provider making it difficult after being informe...
When did you last have a (IT) health check?
January 29, 2023 09:00 - 1 minute - 1.01 MBHow’s the January health kick going? Lots of us take our health seriously – once a year, anyway – and it’s good to spend time thinking about whether you’ve been looking after yourself (and better still, doing something about it). Your doctor would probably like to see you once a year for a health check, just to pick up any small problems and stop them getting worse. It’s exactly the same principle with your technology. Listen to this latest Tech Update to find out more! If you wa...
How much does IT support cost for a small business?
January 25, 2023 09:00 - 20 minutes - 18.3 MBHow much should you expect to pay for IT support if you're a small business? Mark from m3 Networks shares expertise as a long standing IT support provider, discussing the various pricing models available and the challenges that businesses face when trying to determine the cost of IT support. What does IT support cost for your business? Even if you've got an IT company, you know what it costs from your current provider, but that's based on the location that they're based in. It's based on t...
Are your younger employees experiencing ‘tech shame’?
January 22, 2023 09:00 - 1 minute - 1.18 MBIt seems that Gen Z and even some Millennial employees are less tech savvy than many employers might expect. It’s an assumption that’s leading to a sense of ‘tech shame’. Younger workers may have grown up using Snapchat, TikTok and Minecraft, but they’re not always equipped with the skills they need to adapt to the workplace. A recent study has found that one in five employees aged 18 to 29 feel judged when they encounter technical issues at work. That’s compared to just one in 25 employee...
Cloud data protection - what you can do to ensure your cloud services are safe and secure
January 18, 2023 09:00 - 19 minutes - 18.3 MBTime to think about cloud security! Mark from m3 Networks explains exactly what kind of business uses cloud services and how they should be protecting them. (Spoiler - you are!) How to tell if you're using cloud services There's a fairly easy way to tell if you're using cloud services in your business. You're using a computer that does things outside of the limits of your computer itself. So yes, you're using cloud services. Now we've established that, best we discuss just how you pro...
Hybrid working: a little trust can go a long way - Tech Update
January 15, 2023 09:00 - 1 minute - 1.31 MBCountless employers still don’t trust their people to do their best work unless they’re physically in the office. But while managers may be struggling to adjust to our new hybrid working world, this perception is a long way from the truth. Listen to this latest Tech Update to find out more! Full episodes of "Techcess" If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively mana...
Save 60% on telephony: switch to VoIP (you'll have to anyway)
January 11, 2023 09:00 - 16 minutes - 15.5 MBGreat excuse to upgrade your telephony and save money - soon you won't have a choice! Mark from m3 Networks explains what's happening to BT's legacy PSTN network... Is your office phone system still on the old style copper wire network? Did you know that your telephone handsets might not be the only thing using the old PSTN system that's been around for longer than most of us have! In this episode, Mark will be talking you through everything you need to know about the forthcoming switch o...
IT services provider change due in 2023? Listen to this first!
January 04, 2023 09:00 - 14 minutes - 13.2 MBIf you're thinking of shopping around for a new IT services provider... Mark from m3 Networks explains how he can help you make sure you choose the right one for your business! Does your IT services provider suck? Time for a new one. But who? In this episode, Mark will be talking you through what the "2023 IT Services Buyer's Guide" is. Hopefully you've carried out the free security audit offered in the previous full episode, and you've ensured your business is protected. On the off ch...
Most malware attacks are against Windows machines!
January 01, 2023 09:00 - 1 minute - 1.17 MBDo you have Windows based systems in your office? This bonus episode explains why you need to be more vigilent! Windows machines are very common in offices around the world. But with that comes an increased danger of attack. Listen to this latest Tech Update to find out more! Full episodes of "Techcess" If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patc...
Tangled cables? Solving your 'snake's wedding' server room issue!
December 28, 2022 09:00 - 7 minutes - 6.68 MBIs your server room a snake's wedding? Mark from m3 Networks explains how you can make your server room less of a snake's wedding! Is your server room an absolute mess? Are you struggling with cluttered and disorganised server rooms? You're not alone. As Mark explains in the episode, the teams at m3 Networks have seen a lot of server rooms that are just as chaotic as yours, if not more so! What tips will Mark offer in this episode of Techcess? In the episode, Mark offers his expert...
Is your IT company risking your Office 365 security?
December 21, 2022 09:00 - 24 minutes - 22.3 MBYour Office 365 security could be in major danger if your IT company's getting this wrong... Mark from m3 Networks explains how your IT company needs to be on top of one very important security measure with Office 365! Is your IT company putting your Office 365 security at risk? Find out in this episode as we discuss the importance of one particular thing they should be checking to ensure you have enabled. Also, we'll be explaining how you can take up Mark's offer of a free security audit ...
A world without passwords is coming!
December 18, 2022 09:00 - 1 minute - 1.19 MBWhen can you finally forget your password? This bonus episode brings an update on the continuing campaign to rid us of passwords! Passkeys are set to take over from traditional password to give us a safer, more secure way of logging into our online accounts. That will be a major step forward for online security, and it’s gathering pace quickly with more and more big names adopting the technology. So how long will it be before we finally wave goodbye to the password? Listen to this late...
The risks of consolidating IT suppliers (and why you still should!)
December 14, 2022 09:00 - 24 minutes - 22.6 MBDo you have many different IT suppliers? mark from m3 Networks explains what the risks are if you consolidate them (and why you should anyway!) This episode is a must-listen for anyone who gets their IT services supplied from lots of different vendors! In today's world where technology is constantly evolving, it's increasingly important to have a reliable source of IT services. With so many different companies offering IT services, it can often be difficult and confusing to determine which...
Are your people Christmas shopping from work?
December 11, 2022 09:00 - 1 minute - 1.2 MBAlmost half of people with social media accounts have admitted to falling for shopping scams. This bonus episode brings a festive warning! If members of your team are doing a little last minute Christmas shopping from work, how can you be sure your business is protected? New research shows that a massive 47% of people have clicked on links hoping to get a great deal, and instead ended up giving financial and personal details to cyber criminals. Listen to this latest Tech Update to find o...
Cyber Essentials certification soon requires cloud services multi-factor authentication - are you prepared for it?
December 07, 2022 09:00 - 21 minutes - 19.5 MBThe grace period is coming to an end - Cyber essentials certification will soon mean Multi-FActor authentication is a must! mark from m3 Networks explains why you need to think about how prepared you are for the change over! The grace period for cyber essentials certification is coming to an end! Listen to learn how you can be ready! You've had your grace period. And the big updates to Cyber Essentials certification requirements are looming fast. Are you ready? One of the big requireme...
Zoom wants to be the new Teams
December 04, 2022 11:09 - 1 minute - 990 KBIs teams about to be unseated as the business suite master? This bonus episode brings us up to date on this potential update to Zoom! You think Zoom, you think video calls. For millions around the world, it’s a tool they rely on at work every day. But for productivity, collaboration and workplace integration (as well as video calls), it’s Microsoft Teams that’s leading the way. But for how much longer? Listen to this latest Tech Update to find out! Full episodes of "Techcess" If ...
Learn why now is the BEST time to invest in your IT - UK Government will pay you!
November 30, 2022 09:00 - 7 minutes - 6.88 MBHave you planned your next major IT purchases yet? mark from m3 Networks explains why now is the perfect time for you to think about kitting out your IT You've got a bit of time left to take advantage of a major saving through your tax liability - but you've got to be quick! It's not every day the government pressures you to treat yourself to a new toy. So the fact they're asking you to do so now, and even offering to pay you to do it (kinda!) is a good reason for you to take notice! Tha...
Why you will not be fine on this Cloud9! New online scam to watch out for.
November 27, 2022 09:00 - 1 minute - 1.14 MBThe latest dangerous online scam will not leave you feeling like you're on cloud9! This bonus episode brings us up to date on the latest scam! We go to a lot of effort working to protect our clients from online security threats. These could come in the form of key loggers that record you as you enter your login information, or DDoS (Distributed Denial of Service) attacks, which overwhelm a service with fake traffic, causing it to crash. As part of our service, we always advise our clie...
The biggest threat to your business.. is on your own payroll! Get control of your cybersecurity...
November 23, 2022 09:00 - 9 minutes - 8.97 MBDo you know where your biggest security leaks are? mark from m3 Networks explains how your biggest one could be drawing a wage... from you! Have you addressed the biggest security leaks in your business? Someone working for you right now is also working alongside some of the world's most successful cybercriminals. Yep, we know. It's hard to believe that. Who could it be? Your team is lovely. None of them could ever want to do any harm to you, your business owners or the company overa...
Are you losing hours each week setting up video calls?
November 20, 2022 09:00 - 1 minute - 1.03 MBAre you losing hours each week setting up video calls? This bonus episode brings us more info on how to get some of our time back! You could be losing a full-time working week for every member of your team, thanks to the hassle of setting up video calls. Video conferencing has revolutionised team meetings, and saves a huge amount of travel time. But we’re still not getting the full benefit from the new technology, according to new research. Full episodes of "Techcess" If you want...
Zapier Integrations: How to get your IT systems talking to eachother - the 'holy grail' of tech!
November 16, 2022 09:00 - 9 minutes - 9.06 MBWant your systems to talk to eachother? mark from m3 Networks explains how you can get your IT software to sing in harmony! Do you use integrations in your business? If you're not using automations and integrations in your business, now's the time to start. There are lots of tools that can do this job for you, but our favourite here at m3 Networks is Zapier. With Zapier, you can remove around 40% of your repeat tasks without having to worry about them again other than maintaining them. ...
Don’t walk the plank with pirated software
November 13, 2022 09:00 - 1 minute - 1.11 MBAre you risking everything in your business by using dodgy software? This bonus episode brings us a stark warning about using 'warez' in your business A huge number of small and medium-sized businesses would consider using pirated software to try and save money. A new study has revealed a surprising number of businesses willing to break the law to save costs. Our advice? Think twice before you walk the plank. Full episodes of "Techcess" If you want to check out our full episodes, c...
How To Get Faster Wi-Fi In Your Office And For Remote Workers
November 09, 2022 17:25 - 9 minutes - 8.92 MBNeed to get faster wifi in your office? mark from m3 Networks explains everything you need to know about juicing up your internet signals Do you rely on Wi-Fi signals for your business operations? Let's be honest about it, without good Wi-Fi, we don't have the first hope of things running smoothly in our businesses. And that's why it's super important to ensure your Wi-Fi connections are super solid whether your workers are in the office or working remotely. Thankfully, there are some sp...
Could avatars make your Microsoft Teams meetings more fun?
November 06, 2022 09:00 - 1 minute - 2.09 MBAre you using avatars on your Microsoft Teams calls? This bonus episode brings us some ideas for 'shaking up' video calls Do you inwardly (or outwardly) groan at the thought of yet another video call? They’re now a normal part of our working lives, but it doesn’t make them any more exciting. Good news: Microsoft is introducing Metaverse-style avatars, called Mesh avatars, to Teams.... Full episodes of "Techcess" If you want to check out our full episodes, covering everything fr...