SOLABS QM Insights
116 episodes - English - Latest episode: 3 months ago -Welcome to the QM Insights show sponsored by SOLABS, with your host Ericka Moore, Head of Client Success. The QM Insights podcast is designed to provide SOLABS EQMS end users with deep dive information on the software application empowering them to fully harness the functionality this automated platform has to offer. Listeners will develop a robust understanding of the QM10 product and have the ability to understand how it is best used to maximize ROI and compliance levels.
Homepage Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Episodes
Episode 63: Plan your EQMS' Development with the EQMS Maturity Model
April 02, 2024 07:00 - 13 minutes - 29.9 MBIn this episode of the QM Insights podcast, Etienne is joined by Philippe Gaudreau, CEO of SOLABS to discuss the EQMS Maturity Model proposed by SOLABS. Managing an Enterprise Quality Management Software (EQMS) is an entirely different task based on where a company stands on the EQMS Maturity Model. Learn how this tool assists quality managers in structuring the continuous improvement of their quality system. Key Takeaways 00:45 Why are we working on an EQMS Maturity Model? 02:24...
Episode 62: Looking Back at 2023 with SOLABS' Executives
January 19, 2024 20:54 - 14 minutes - 33.8 MBSOLABS' executives join together to discuss their outlook for 2023. They walk listeners through their objectives at the start of the year and more. Key Takeaways 00:51 Kevin explains what his focus was at the beginning of 2023 for the engineering department. 01:44 How many phases will be necessary for the implementation process of Kamban at SOLABS? 03:38 Ericka explains why the Client Success department’s main area of focus in 2023 was customer satisfaction. 04:58 The return of...
Episode 61: Evaluating Suppliers for an EQMS Software Purchase
December 05, 2023 08:00 - 14 minutes - 34 MBIn episode 61 of the QM Insights podcast, Etienne is joined by Ericka Moore, Head of Client Success at SOLABS, and Philippe Gaudreau, CEO of SOLABS. This episode is the second in a series on purchasing an EQMS. In this episode, the guests explore the evaluation of suppliers, including how to prepare for demonstrations, the importance of evaluating the implementation practice as well as the solution and when is the right moment to discuss money. Key Takeaways 01:20 What is the n...
Episode 60: Purchasing an EQMS: Building a Business Case
October 02, 2023 21:43 - 16 minutes - 37.4 MBIn episode 60 of the QM Insights podcast, Etienne is joined by Ericka Moore, Head of Client Success at SOLABS, and Philippe Gaudreau, CEO of SOLABS. This episode is the first in a series on purchasing an EQMS. In this episode, they discuss the steps to building a business case, from evaluating your requirements to getting team members on board and working around objections. Key Takeaways 01:15: How does a company start the process of evaluating an EQMS purchase? 04:25: The impor...
Episode 59: The Implementation of QM10 with Ericka Moore
August 15, 2023 07:00 - 14 minutes - 33.2 MBIn this episode of the QM Insights podcast, Etienne is joined by Ericka Moore, Head of Client Success at SOLABS to discuss the implementation process of SOLABS QM10. They discuss whether implementations are done internally or outsourced, what are the key elements that make a successful implementation, and what a successful implementation means for SOLABS. Key Takeaways 00:49 Why do we perform all of our implementations internally? 02:38 Is there an overlapping between implementatio...
Episode 58: Analytics at SOLABS with Jamie Villeneuve
May 16, 2023 18:54 - 15 minutes - 36.2 MBIn this episode of the QM Insights podcast, Etienne is joined by Jamie Villeneuve to discuss analytics in QM10. Jamie explains Nexgen Analytics' custom report offering, what is the end goal of analytics, and what the future holds for SOLABS in this area. Key Takeaways: 00:55 Introducing Jamie and Nexgen Analytics 02:00 What has NexGen Analytics accomplished for SOLABS’ clients so far? 03:00 What is the custom report offering for our clients? 06:40 What is the end goal for analy...
Episode 57: SOLABS - Who We Are and Where do we Come From
April 18, 2023 07:00 - 14 minutes - 32.6 MBIn today’s episode of the QM Insights podcast, Philippe Gaudreau, CEO of SOLABS and Ericka Moore, Head of Client Success at SOLABS discuss the business highlights of SOLABS, what will be our focus moving forward, and what are the values that drive our work! Key Takeaways 02:00 Philippe highlights key achievements we have accomplished 02:58 Ericka shares some of the highlights she is most proud of at SOLABS 06:23 How is Supplier Quality Control going to be a priority for SOLABS mo...
Episode 56: What is Coming in 2023 with SOLABS' Executives
March 07, 2023 08:00 - 14 minutes - 32.5 MBIn today’s episode of the QM Insights podcast, SOLABS’ executives are discussing their objectives for 2023 and what clients can expect from SOLABS this coming year. Key Takeaways 00:56: introducing Ericka, Head of Client Success at SOLABS 02:17: the SOLABS QM10 User Group Meeting will return in 2023! 04:17: Introducing Martine, Head of Quality Management at SOLABS 05:00: SOLABS is ISO 9001:2015 certified! 06:47 Introducing Kevin, Head of Engineering 08:11 We are working tow...
Episode 55: Looking Back at 2022 with Philippe Gaudreau
February 21, 2023 08:00 - 14 minutes - 34.1 MBIn today’s episode of the QM Insights podcast, Philippe Gaudreau, SOLABS’ CEO is looking back at 2022. He discusses what he is most proud of, what changes clients can expect in 2023, and what our focus will be moving forward. Key Takeaways 00:45 – What is Philippe most proud of for SOLABS in 2022? 02:30 – We completed a 3-year backend project! 04:19 – How will the backend projects impact our clients? 06:00 - About the Client Success Assistance offering 11:00 – Where does the ...
Episode 54: Scheduling Retraining for Documents in QM10
November 08, 2022 17:00 - 11 minutes - 25.4 MBThere are multiple scenarios in which companies must schedule retraining for existing documents. In this episode of the QM Insights podcast show, Etienne and Gretchen tackle those scenarios and share common ways that retraining is scheduled in QM10 by our clients. Key Takeaways 01:02 In which scenarios do companies have to set up retraining for documents? 02:26 How do some of our clients handle retraining on SOPs? 03:39 What about periodic classroom training? 05:54 For-cause re...
Episode 53: Retrieving and Approving Documents by an External Party in QM10
October 11, 2022 07:00 - 10 minutes - 25 MBThis episode of the QM Insights podcast show is focused on retrieving and approving documents by external users within QM10. Gretchen details the scenarios in which you must approve documents by external companies, how to set up their accounts based on your needs, and more! Key Takeaways 01:20 In which scenarios do a company have to retrieve and approve documents by an external company? 04:00 Are there scenarios in which companies do not create external accounts for their suppliers...
Episode 52: Searching Efficiently in QM10
September 13, 2022 07:00 - 12 minutes - 28.9 MBIn this episode of the QM Insights podcast show, Etienne and Gretchen discuss how to search efficiently in QM10. This includes custom searches, common search queries in the search bar, the recent items list, and much more! Key Takeaways 01:05 Common ways to search within QM10 03:05 What types of custom searches can be set? 05:22 Using the Treeview for search purposes 06:54 Using common search queries in the search bar 09:12 Can we restrict external users from searching? 11:...
Episode 51: Using the Function Roles for Training and Onboarding Purposes
August 09, 2022 07:00 - 13 minutes - 31.3 MBToday's episode of the QM Insights podcast discusses the use of Function Roles for organizing and assigning training within QM10. This can be used as early as for the onboarding of new hires! Key Takeaways: 00:30 Introducing today’s topic and guest expert 01:05 What is the role of function roles with the onboarding of new users? 03:22 Can you create different “onboarding” function roles for different job profiles? 05:58 How should users handle function roles that are no longer ...
Episode 50: Using the Document Control Process to Send Training Notifications
July 19, 2022 07:00 - 10 minutes - 24 MBToday's episode of the QM Insights podcast details the use of the Document Control Process (DCR) to send training notifications. This can be used in or out of QM10, so it can be leveraged by clients who do not use QM10's training records management capabilities as well as those that do! Key Takeaways 01:18 Gretchen explains how you can use the Document Control Process (DCR) to send notifications for training 02:29 At which step will you handle training? 05:13 Checking the "no t...
Revising and Approving Documents in QM10
May 31, 2022 07:00 - 10 minutes - 23.5 MBIn today’s episode, we discuss the differences between the Review and Approval cycles for documents within QM10. Gretchen Dixson, a Product Specialist at SOLABS, explains multiple scenarios where companies can save time and prevent errors by setting their review cycles through QM10 instead of performing them by email or via some other means. Key Takeaways 00:30 Today’s topic is the Review and Approval cycles 01:35 What’s the difference between a Review and an Approval cycle? 02:3...
Episode 49: Revising and Approving Documents in QM10
May 31, 2022 07:00 - 10 minutes - 23.5 MBIn today’s episode, we discuss the differences between the Review and Approval cycles for documents within QM10. Gretchen Dixson, a Product Specialist at SOLABS, explains multiple scenarios where companies can save time and prevent errors by setting their review cycles through QM10 instead of performing them by email or via some other means. Key Takeaways 00:30 Today’s topic is the Review and Approval cycles 01:35 What’s the difference between a Review and an Approval cycle? 02:3...
Superseding and Retiring Documents in SOLABS QM10
April 21, 2022 06:00 - 11 minutes - 25.4 MBIn today’s episode, we discuss the differences between retiring and superseding documents within QM10. Gretchen, a Product Specialist at SOLABS, covers multiple scenarios where our clients make use of either function and provides tips on how to save time with them! Key Takeaways 00 :00 Introducing today’s topic: retiring and superseding documents in QM10 01:17 What are the differences between retiring and superseding 02:22 Do traces of retired documents still exist within the sof...
Episode 48: Superseding and Retiring Documents in SOLABS QM10
April 21, 2022 06:00 - 11 minutes - 25.4 MBIn today’s episode, we discuss the differences between retiring and superseding documents within QM10. Gretchen, a Product Specialist at SOLABS, covers multiple scenarios where our clients make use of either function and provides tips on how to save time with them! Key Takeaways 00 :00 Introducing today’s topic: retiring and superseding documents in QM10 01:17 What are the differences between retiring and superseding 02:22 Do traces of retired documents still exist within the sof...
SSRS Training Reports in SOLABS QM10 Feat. Jamie Villeneuve & Gretchen Dixson
March 08, 2022 08:00 - 11 minutes - 26.8 MBIn today’s episode, we discuss the new SSRS training reports available with QM10. Join Gretchen and Jamie as they discuss how the new reports were designed and how this will impact the lives of our customers moving forward! Key Takeaways 00:30 Introducing today’s topic and guests 01:20 What are the improvements we have made to SSRS reports? 03:24 Gretchen explains how this will impact the user experience 04:41 There is a new parameter to exclude training activities that are not...
Episode 47: SSRS Training Reports in SOLABS QM10 Feat. Jamie Villeneuve & Gretchen Dixson
March 08, 2022 08:00 - 11 minutes - 26.8 MBIn today’s episode, we discuss the new SSRS training reports available with QM10. Join Gretchen and Jamie as they discuss how the new reports were designed and how this will impact the lives of our customers moving forward! Key Takeaways 00:30 Introducing today’s topic and guests 01:20 What are the improvements we have made to SSRS reports? 03:24 Gretchen explains how this will impact the user experience 04:41 There is a new parameter to exclude training activities that are not...
Audit Capabilities in QM10 Release 10.9.0 - Included for All Our Clients!
February 02, 2022 05:30 - 15 minutes - 34.7 MBListen on Youtube: https://www.youtube.com/watch?v=Lq6xkQiUIzA In today’s episode, we discuss the new audit capabilities of QM10 R. 10.9.0. Join Etienne, Gretchen, and Martine as they explore the audit process, detail how it is used internally at SOLABS, and look at the new reporting capabilities related to the audit process. 00:23 Today’s topic: new audit management capabilities made available for our clients 00:40 Introducing today’s guests: Gretchen Dixson & Martine Boire ...
Episode 46: Audit Capabilities in QM10 Release 10.9.0 - Included for All Our Clients!
February 02, 2022 05:30 - 15 minutes - 34.7 MBListen on Youtube: https://www.youtube.com/watch?v=Lq6xkQiUIzA In today’s episode, we discuss the new audit capabilities of QM10 R. 10.9.0. Join Etienne, Gretchen, and Martine as they explore the audit process, detail how it is used internally at SOLABS, and look at the new reporting capabilities related to the audit process. 00:23 Today’s topic: new audit management capabilities made available for our clients 00:40 Introducing today’s guests: Gretchen Dixson & Martine Boire ...
Episode 45: Online Assessment in QM10 Release 10.9.0
November 02, 2021 07:00 - 13 minutes - 31.1 MBThe QM Insights podcast show is back on its mission to help SOLABS’ clients to learn from experience. In today’s episode, we are looking at the new online assessment capabilities that are made available for all our clients starting with the next release of QM10. Key Takeaways 00:40 Introducing today’s guests: Gretchen, Martine, Mathieu & Philippe 01:15 Find additional resources in our User Guides Index 01:49 What are the new features coming with QM10 release 10.9.0? 04:30 Our o...
Online Assessment in QM10 Release 10.9.0
November 02, 2021 07:00 - 13 minutes - 31.1 MBThe QM Insights podcast show is back on its mission to help SOLABS’ clients to learn from experience. In today’s episode, we are looking at the new online assessment capabilities that are made available for all our clients starting with the next release of QM10. Key Takeaways 00:40 Introducing today’s guests: Gretchen, Martine, Mathieu & Philippe 01:15 Find additional resources in our User Guides Index 01:49 What are the new features coming with QM10 release 10.9.0? 04:30 Our o...
Document Management in QM10, Part 3: Document Administration
September 21, 2021 13:07 - 15 minutes - 35.7 MBThe QM Insights podcast show is back on its mission to help SOLABS’ clients to learn from experience. Today’s episode is Part 3 of our series on how QM10 helps our clients with document management. In this episode, we focus on the tools available to Document Administrators to assist with their document administration needs. 00:41 Introducing today’s guests: Gretchen Dixson and Philippe Gaudreau 01:04 Find previous episodes from this series here: QM Insights Podcast – SOLABS 01:...
Episode 44: Document Management in QM10, Part 3: Document Administration
September 21, 2021 13:07 - 15 minutes - 35.7 MBThe QM Insights podcast show is back on its mission to help SOLABS’ clients to learn from experience. Today’s episode is Part 3 of our series on how QM10 helps our clients with document management. In this episode, we focus on the tools available to Document Administrators to assist with their document administration needs. 00:41 Introducing today’s guests: Gretchen Dixson and Philippe Gaudreau 01:04 Find previous episodes from this series here: QM Insights Podcast – SOLABS 01:...
Document Management in QM10, Part 2: Periodic Reviews When No Changes Are Required
July 08, 2021 07:00 - 14 minutes - 33 MBIn today’s episode, the team discusses how QM10 can help our clients manage Periodic Review Cycles for their documents that require it. This episode focuses on scenarios where the periodic review identifies that no changes are required to the document. This is part 2 of a series on how SOLABS QM can help manage your Document Periodic Reviews. Etienne Langlois, Sr. Marketing Coordinator, is today's host. Our guests are Gretchen Dixson, Head Trainer and Product Specialist at SOLABS, and ...
Episode 43: Document Management in QM10, Part 2: Periodic Reviews When No Changes Are Required
July 08, 2021 07:00 - 14 minutes - 33 MBIn today’s episode, the team discusses how QM10 can help our clients manage Periodic Review Cycles for their documents that require it. This episode focuses on scenarios where the periodic review identifies that no changes are required to the document. This is part 2 of a series on how SOLABS QM can help manage your Document Periodic Reviews. Etienne Langlois, Sr. Marketing Coordinator, is today's host. Our guests are Gretchen Dixson, Head Trainer and Product Specialist at SOLABS, and ...
How can SOLABS QM Help with Periodic Reviews, Part 2: No Change Required
July 08, 2021 07:00 - 14 minutes - 33 MBIn today’s episode, the team discusses how QM10 can help our clients manage Periodic Review Cycles for their documents that require it. This episode focuses on scenarios where the periodic review identifies that no changes are required to the document. This is part 2 of a series on how SOLABS QM can help manage your Document Periodic Reviews. Etienne Langlois, Sr. Marketing Coordinator, is today's host. Our guests are Gretchen Dixson, Head Trainer and Product Specialist at SOLABS, and ...
How Can QM10 Help With Periodic Reviews, Part 1
June 08, 2021 07:00 - 10 minutes - 25.1 MBThe QM Insights podcast show is back on its mission to help SOLABS’ clients Learn from Experience. In today’s episode, the team discusses how the QM10 Document Control Process can help our clients manage Periodic Review Cycles for their documents that require it. This is part 1 of a series on managing document Periodic Reviews using QM10. Etienne Langlois, Sr. Marketing Coordinator, is today's host. Our guests are Gretchen Dixson, Head Trainer, and Product Specialist at SOLABS, and Phi...
Document Management in QM10, Part 1: Periodic Reviews With the Document Control Process
June 08, 2021 07:00 - 10 minutes - 25.1 MBThe QM Insights podcast show is back on its mission to help SOLABS’ clients Learn from Experience. In today’s episode, the team discusses how the QM10 Document Control Process can help our clients manage Periodic Review Cycles for their documents that require it. This is part 1 of a series on managing document Periodic Reviews using QM10. Etienne Langlois, Sr. Marketing Coordinator, is today's host. Our guests are Gretchen Dixson, Head Trainer, and Product Specialist at SOLABS, and Phi...
How Can QM10 Help With Periodic Reviews, Part 1: Document Control Process
June 08, 2021 07:00 - 10 minutes - 25.1 MBThe QM Insights podcast show is back on its mission to help SOLABS’ clients Learn from Experience. In today’s episode, the team discusses how the QM10 Document Control Process can help our clients manage Periodic Review Cycles for their documents that require it. This is part 1 of a series on managing document Periodic Reviews using QM10. Etienne Langlois, Sr. Marketing Coordinator, is today's host. Our guests are Gretchen Dixson, Head Trainer, and Product Specialist at SOLABS, and Phi...
Episode 42: Document Management in QM10, Part 1: Periodic Reviews With the Document Control Process
June 08, 2021 07:00 - 10 minutes - 25.1 MBThe QM Insights podcast show is back on its mission to help SOLABS’ clients Learn from Experience. In today’s episode, the team discusses how the QM10 Document Control Process can help our clients manage Periodic Review Cycles for their documents that require it. This is part 1 of a series on managing document Periodic Reviews using QM10. Etienne Langlois, Sr. Marketing Coordinator, is today's host. Our guests are Gretchen Dixson, Head Trainer, and Product Specialist at SOLABS, and Phi...
Episode 41: SOLABS Services, Security and Architecture
May 18, 2021 07:00 - 17 minutes - 39.4 MBThe QM Insights podcast show is back on its mission to help SOLABS’ clients learn from experience. In today’s episode, the team discusses the services offered by SOLABS, how we handle security and our responsibility in regard to data and reporting. Etienne Langlois, SOLABS’ Marketing Coordinator is taking over as today’s host while Ericka is taking a break for health reasons. Our guests today are Kevin Byrne Langlois, Head of Engineering at SOLABS and Philippe Gaudreau, CEO at SOLABS. ...
SOLABS Services, Security and Architecture
May 18, 2021 07:00 - 17 minutes - 39.4 MBThe QM Insights podcast show is back on its mission to help SOLABS’ clients learn from experience. In today’s episode, the team discusses the services offered by SOLABS, how we handle security and our responsibility in regard to data and reporting. Etienne Langlois, SOLABS’ Marketing Coordinator is taking over as today’s host while Ericka is taking a break for health reasons. Our guests today are Kevin Byrne Langlois, Head of Engineering at SOLABS and Philippe Gaudreau, CEO at SOLABS. ...
Episode 40: SOLABS' New Tagline, Our Q1 Performance and The Importance of System Ownership w. Philippe Gaudreau
April 20, 2021 07:00 - 16 minutes - 37.4 MBThe QM Insights podcast show is back on its mission to help SOLABS’ clients learn from experience. In today’s episode, the team discusses SOLABS’ performance over Q1 2021, how we got to the Learn From Experience tagline and the importance of System Ownership procedures. Etienne Langlois, SOLABS’ Marketing Coordinator is taking over as today’s host while Ericka is taking a break for health reasons. Philippe Gaudreau, SOLABS’ CEO, is our guest today! 0:36 Etienne introduces today’s gue...
SOLABS' New Tagline, Our Q1 Performance and The Importance of System Ownership w. Philippe Gaudreau
April 20, 2021 07:00 - 16 minutes - 37.4 MBThe QM Insights podcast show is back on its mission to help SOLABS’ clients learn from experience. In today’s episode, the team discusses SOLABS’ performance over Q1 2021, how we got to the Learn From Experience tagline and the importance of System Ownership procedures. Etienne Langlois, SOLABS’ Marketing Coordinator is taking over as today’s host while Ericka is taking a break for health reasons. Philippe Gaudreau, SOLABS’ CEO, is our guest today! 0:36 Etienne introduces today’s gue...
Product Roadmap, New Reporting Capabilities and More With Philippe Gaudreau, Jamie Villeneuve & Gretchen Dixson
March 16, 2021 07:00 - 27 minutes - 62.9 MBThe QM Insights podcast show is back on its mission to help SOLABS’ clients learn from experience, continuously improve and do more with less. In today's episode, the team discusses our product roadmap for the upcoming months and years, introduces our partners at Nexgen and the exciting reporting capabilities they bring to our clients and more! Today’s guests are Philippe Gaudreau, SOLABS’ CEO, Jamie Villeneuve, Owner of NexGen Analytics and Gretchen Dixson, Product Specialist at SOLABS. ...
Episode 39: Product Roadmap, New Reporting Capabilities and More With Philippe Gaudreau, Jamie Villeneuve & Gretchen Dixson
March 16, 2021 07:00 - 27 minutes - 62.9 MBThe QM Insights podcast show is back on its mission to help SOLABS’ clients learn from experience, continuously improve and do more with less. In today's episode, the team discusses our product roadmap for the upcoming months and years, introduces our partners at Nexgen and the exciting reporting capabilities they bring to our clients and more! Today’s guests are Philippe Gaudreau, SOLABS’ CEO, Jamie Villeneuve, Owner of NexGen Analytics and Gretchen Dixson, Product Specialist at SOLABS. ...
Episode 38: SOLABS 2020 in Numbers & Our New Software Support Specialist! With Philippe, Kevin and Mathieu
February 02, 2021 05:30 - 22 minutes - 50.4 MBThe QM Insights podcast show is back on its mission to help SOLABS’ clients learn from experience, continuously improve and do more with less. In this week’s episode, our host Ericka Moore is joined by SOLABS’ CEO Philippe Gaudreau, our Head of Engineering Kevin Byrne Langlois and our new Software Support Specialist Mathieu Carriere! The team discusses how much QM10 was used throughout 2020, the reasoning behind hiring a Software Support Specialist, its expected impact for our clients, h...
SOLABS 2020 in Numbers & Our New Software Support Specialist! With Philippe, Kevin and Mathieu
February 02, 2021 05:30 - 22 minutes - 50.4 MBThe QM Insights podcast show is back on its mission to help SOLABS’ clients learn from experience, continuously improve and do more with less. In this week’s episode, our host Ericka Moore is joined by SOLABS’ CEO Philippe Gaudreau, our Head of Engineering Kevin Byrne Langlois and our new Software Support Specialist Mathieu Carriere! The team discusses how much QM10 was used throughout 2020, the reasoning behind hiring a Software Support Specialist, its expected impact for our clients, h...
QMI 38 – SOLABS 2020 in Numbers & Our New Software Support Specialist! With Philippe, Kevin and Mathieu
February 02, 2021 05:30 - 22 minutes - 50.4 MBThe QM Insights podcast show is back on its mission to help SOLABS’ clients learn from experience, continuously improve and do more with less. In this week’s episode, our host Ericka Moore is joined by SOLABS’ CEO Philippe Gaudreau, our Head of Engineering Kevin Byrne Langlois and our new Software Support Specialist Mathieu Carriere! The team discusses how much QM10 was used throughout 2020, the reasoning behind hiring a Software Support Specialist, its expected impact for our clients, h...
Episode 37: Looking Back at 2020 With SOLABS’ Executives
December 15, 2020 08:00 - 40 minutes - 92.1 MBThe QM Insights podcast show is back on its mission to help SOLABS’ clients learn from experience, continuously improve and do more with less. This week’s episode is a little different from usual as our host Ericka Moore is joined by SOLABS’ executives to look back at the challenges, realizations and overall performance of each department for 2020. These executives are SOLABS’ CEO Philippe Gaudreau, our Head of Engineering Kevin Byrne Langlois, our Head of Product and Quality Management Ma...
Looking Back at 2020 With SOLABS’ Executives
December 15, 2020 08:00 - 40 minutes - 92.1 MBThe QM Insights podcast show is back on its mission to help SOLABS’ clients learn from experience, continuously improve and do more with less. This week’s episode is a little different from usual as our host Ericka Moore is joined by SOLABS’ executives to look back at the challenges, realizations and overall performance of each department for 2020. These executives are SOLABS’ CEO Philippe Gaudreau, our Head of Engineering Kevin Byrne Langlois, our Head of Product and Quality Management Ma...
Best Practices Around Document Control with Philippe, Martine, Gretchen and Etienne
November 10, 2020 05:30 - 24 minutes - 56.2 MBThe QM Insights podcast show is back on its mission to help SOLABS’ clients learn from experience, continuously improve and do more with less. This week on the show, Ericka Moore returns as your host! She is joined by SOLABS’ CEO Philippe Gaudreau, SOLABS’ Head of Product and Quality Management Martine Boire, SOLABS’ Product Specialist and Head Trainer Gretchen Dixson and finally SOLABS’ Marketing Coordinator Étienne Langlois. In today’s episode, the team discusses best practices around do...
Episode 36: Best Practices Around Document Control with Philippe, Martine, Gretchen and Etienne
November 10, 2020 05:30 - 24 minutes - 56.2 MBThe QM Insights podcast show is back on its mission to help SOLABS’ clients learn from experience, continuously improve and do more with less. This week on the show, Ericka Moore returns as your host! She is joined by SOLABS’ CEO Philippe Gaudreau, SOLABS’ Head of Product and Quality Management Martine Boire, SOLABS’ Product Specialist and Head Trainer Gretchen Dixson and finally SOLABS’ Marketing Coordinator Étienne Langlois. In today’s episode, the team discusses best practices around do...
Episode 35: Level 1 Service Level Agreement (SLA) with Gretchen and Philippe
October 20, 2020 04:30 - 23 minutes - 53.2 MBThe QM Insights podcast show is back on its mission to help SOLABS’ clients learn from experience, continuously improve and do more with less. This week on the show, Ericka Moore returns as your host! She is joined by SOLABS’ CEO Philippe Gaudreau and SOLABS’ Product Specialist and Head Trainer Gretchen Dixson. In today’s episode, the team has a conversation on SOLABS’ new Level 1 Service Level Agreement (SLA). They explain why it was created, the advantages for our clients and how some of...
Level 1 Service Level Agreement (SLA) with Gretchen and Philippe
October 20, 2020 04:30 - 23 minutes - 53.2 MBThe QM Insights podcast show is back on its mission to help SOLABS’ clients learn from experience, continuously improve and do more with less. This week on the show, Ericka Moore returns as your host! She is joined by SOLABS’ CEO Philippe Gaudreau and SOLABS’ Product Specialist and Head Trainer Gretchen Dixson. In today’s episode, the team has a conversation on SOLABS’ new Level 1 Service Level Agreement (SLA). They explain why it was created, the advantages for our clients and how some of...
Ericka's Return! with Philippe, Martine, Kevin and Ericka
October 06, 2020 14:00 - 22 minutes - 52.4 MBThis week on the podcast, Etienne Langlois, SOLABS’ Marketing Coordinator is back as your host! He is joined by Philippe Gaudreau, SOLABS’ CEO, Martine Boire, the team’s Head of Product and Quality Management, Kevin Byrne Langlois, SOLABS’ Head of Engineering and Ericka Moore, SOLABS’ Head of Client Success. Today, the team will discuss frequently asked questions about SOLABS, new resources available for clients on SOLABS’ Knowledge Base and more. They will also chat about Ericka’s return ...
Episode 34: Ericka's Return! with Philippe, Martine, Kevin and Ericka
October 06, 2020 14:00 - 22 minutes - 52.4 MBThis week on the podcast, Etienne Langlois, SOLABS’ Marketing Coordinator is back as your host! He is joined by Philippe Gaudreau, SOLABS’ CEO, Martine Boire, the team’s Head of Product and Quality Management, Kevin Byrne Langlois, SOLABS’ Head of Engineering and Ericka Moore, SOLABS’ Head of Client Success. Today, the team will discuss frequently asked questions about SOLABS, new resources available for clients on SOLABS’ Knowledge Base and more. They will also chat about Ericka’s return ...