Service Management Leadership Podcast
755 episodes - English - Latest episode: 1 day ago -Thank you for visiting the Service Management Leadership Podcast. Our goal is to elevate conversations across the globe. This podcast platform will feature prominent leaders in the industry willing to share their expertise. Below, you will see a schedule of podcast hosts:
o Monday: Jeffrey Tefertiller – Service Management topics
o Tuesday: David Cannon, PeopleCert
o Wednesday: Kenneth Gonzalez
o Thursday: Jeffrey Tefertiller – Asset Management topics
o Friday: Luigi Ferri
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Episodes
Second Annual Global ITAM Summit - Breakout Session - Rory Canavan
April 01, 2021 17:00 - 25 minutes - 19.2 MBThe Global ITAM Summit is a knowledge-sharing event with panel of esteemed guests helping organizations make great IT Asset Management decisions. In this episode, Rory shares his expertise on Software Asset Management. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Busines...
Service Management Leadership - Metrics and the Need to be Objective and Accurate
April 01, 2021 14:00 - 7 minutes - 6.62 MBJust a brief video about how metrics reflect the relationship between the business and IT, and need to be objective and accurate to identify improvement opportunities. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Adviso...
Morning Tea with Jeffrey - Avoiding An Important Risk To Your Transformation
March 31, 2021 14:00 - 10 minutes - 9.27 MBEach Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with five acclaimed books in the subject area and a popular YouTu...
Service Management Leadership - How Much Money Are You Leaving On The Table?
March 30, 2021 14:00 - 6 minutes - 5.56 MBJust a brief video about how we can save money. We need the help of others. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey...
Service Management Leadership - We do not succeed alone
March 29, 2021 14:00 - 1 minute - 1.85 MBJust a brief video about how we cannot succeed on our own. We need the help of others. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagemen...
Second Annual Global ITAM Summit - Breakout Session - Piaras MacDonnell
March 25, 2021 17:00 - 26 minutes - 21 MBThe Global ITAM Summit is a knowledge-sharing event with panel of esteemed guests helping organizations make great IT Asset Management decisions. In this episode, Piaras shares his expertise on IBM licensing. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business C...
Morning Tea with Jeffrey - The Trap of Sunk Cost Decision-Making
March 24, 2021 14:00 - 16 minutes - 15.3 MBEach Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with five acclaimed books in the subject area and a popular YouTub...
Service Management Leadership - Leveraging Momentum
March 23, 2021 14:00 - 2 minutes - 2.51 MBJust a brief video about leveraging momentum for your initiatives Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an ...
Service Management Leadership - Improving how Service Management is viewed
March 22, 2021 14:00 - 4 minutes - 3.84 MBJust a brief video about improving how Service Management is viewed. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an...
Service Management Leadership - Synergy between hardware asset management and software asset management
March 19, 2021 14:00 - 2 minutes - 2.5 MBJust a brief video about synergy between hardware asset management and software asset management Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servic...
Second Annual Global ITAM Summit - Panel Discussion
March 18, 2021 17:00 - 51 minutes - 38.4 MBThe Global ITAM Summit is a knowledge-sharing event with panel of esteemed guests helping organizations make great IT Asset Management decisions. In this episode, our six-person panel share their expertise Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity ser...
Service Management Leadership - Brief discussion on synergy between service management and business continuity
March 18, 2021 14:00 - 2 minutes - 2.6 MBJust a brief video about synergy between service management and business continuity Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.u...
Morning Tea with Jeffrey - The Tension Between Transformation and Cost Pressures
March 17, 2021 14:00 - 6 minutes - 8.25 MBEach Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with five acclaimed books in the subject area and a popular You...
Service Management Leadership - Brief discussion on showing value to be trusted with more
March 16, 2021 14:00 - 3 minutes - 3.44 MBJust a brief video about how to show value in today's technology world. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey ...
Service Management Leadership - Brief discussion on how to show value in today's technology world
March 15, 2021 14:00 - 4 minutes - 3.84 MBJust a brief video about how to show value in today's technology world. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey ...
Morning Tea with Jeffrey - How to Reduce the Impact of an Outage
March 10, 2021 15:00 - 16 minutes - 15 MBEach Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with five acclaimed books in the subject area and a popular ...
Morning Tea with Jeffrey - Understanding the Cost of an Outage
March 03, 2021 15:00 - 37 minutes - 34.2 MBEach Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with five acclaimed books in the subject area and a popular YouT...
The Global ITAM Summit - Part 2 - Replaces this week's Service Management Leadership Podcast with Jeffrey Tefertiller (Re-Published)
February 26, 2021 18:00 - 43 minutes - 32.6 MBThis is re-published but is a great discussion on IT Asset Management. We plan on having the second-annual Global ITAM Summit in the coming weeks or months. The Global ITAM Summit is a knowledge-sharing panel of esteemed guests helping organizations make great IT Asset Management decisions. The panelists for this episode include: Craig Guarente Piaras MacDonnell Pamela Fulmer Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leaders...
Morning Tea with Jeffrey - The Impact of One Degree in Digital Transformation
February 26, 2021 15:00 - 7 minutes - 7.03 MBEach Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with five acclaimed books in the subject area and a popular YouT...
Morning Tea with Jeffrey - Accelerating Digital Transformation
February 24, 2021 15:00 - 16 minutes - 14.6 MBEach Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with five acclaimed books in the subject area and a popular YouT...
The Global ITAM Summit - Part 1 - Replaces this week's Service Management Leadership Podcast with Jeffrey Tefertiller (Re-Published)
February 18, 2021 18:00 - 53 minutes - 40.7 MBThis is re-published but is a great discussion on IT Asset Management. We plan on having the second-annual Global ITAM Summit in the coming weeks or months. The Global ITAM Summit is a knowledge-sharing panel of esteemed guests helping organizations make great IT Asset Management decisions. The panelists for this episode include: Craig Guarente Piaras MacDonnell Pamela Fulmer Rory Canavan Stay tuned for next week's episode which is part two of this discussion. Each week, Jeffrey will b...
Morning Tea with Jeffrey - Technical Debt as an Accelerator of Transformation
February 17, 2021 15:00 - 10 minutes - 15 MBEach Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with five acclaimed books in the subject area and a popular YouT...
James Moy Joins the Service Management Leadership Podcast with Jeffrey Tefertiller (re-pulished from November)
February 04, 2021 18:00 - 53 minutes - 39.1 MBJames joins Jeffrey as the twenty-first guest on the Service Management Leadership podcast. Topics range from his career journey to the virtues of Hardware & Software Asset Management. This is re-published from November. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulti...
Morning Tea with Jeffrey - The Value of Execution over Strategy
February 03, 2021 15:00 - 5 minutes - 5.3 MBEach Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with five acclaimed books in the subject area and a popular YouT...
Morning Tea with Jeffrey - The Best Ability is Availability
January 27, 2021 15:00 - 7 minutes - 6.8 MBEach Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with five acclaimed books in the subject area and a popular YouT...
Rob Akershoek Joins the Service Management Leadership Podcast with Jeffrey Tefertiller (Part 2 of 2)
January 21, 2021 18:00 - 25 minutes - 18.9 MBRob joins Jeffrey as the twenty-seventh guest on the Service Management Leadership podcast. Topics range from implementing a common framework to a method of creating an enterprise-wide roadmap for gaining control of the environment. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an...
Morning Tea with Jeffrey - Imperative Strategy for Decommissioning
January 20, 2021 15:00 - 5 minutes - 3.64 MBEach Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with five acclaimed books in the subject area and a popular YouT...
Rob Akershoek Joins the Service Management Leadership Podcast with Jeffrey Tefertiller (Part 1 of 2)
January 14, 2021 18:00 - 57 minutes - 43.5 MBRob joins Jeffrey as the twenty-seventh guest on the Service Management Leadership podcast. Topics range from the impact of ITIL4, the merging of frameworks, and the role of IT as a business function. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing...
Morning Tea with Jeffrey - Transitioning to ITIL4
January 13, 2021 15:00 - 6 minutes - 6.35 MBEach Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with five acclaimed books in the subject area and a popular YouTu...
Rina Brahmbhatt Joins the Service Management Leadership Podcast with Jeffrey Tefertiller
January 07, 2021 18:00 - 45 minutes - 32.5 MBRina joins Jeffrey as the twenty-sixth guest on the Service Management Leadership podcast. Topics range from her career journey to the new opportunities in ITIL4 and the impact of covid. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Ma...
Morning Tea with Jeffrey - Introduction
January 06, 2021 14:00 - 5 minutes - 4.94 MBEach Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with five acclaimed books in the subject area and a popular You...
David Cannon and Mark Bradley Join the Service Management Leadership Podcast with Jeffrey Tefertiller (re-published from November)
December 31, 2020 18:00 - 1 hour - 72.5 MBDavid and Mark discuss their respective involvement in the ITIL4 Digital and IT Strategy (DITS) Book and the Service Management field in general. This episode is a re-publish from a few months ago. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in ...
Kenny Hosey Joins the Service Management Leadership Podcast with Jeffrey Tefertiller (Re-published from July)
December 24, 2020 18:00 - 40 minutes - 32.3 MBKenny Hosey joins Jeffrey as the twenty-sixth guest on the Service Management Leadership podcast. Topics range from his service management experience and how it relates to the healthcare industry. This is a republished episode from July. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadershi...
Kathy Foster Joins the Service Management Leadership Podcast with Jeffrey Tefertiller
December 17, 2020 18:00 - 48 minutes - 35.6 MBKathy joins Jeffrey as the twenty-fifth guest on the Service Management Leadership podcast. Topics range from her career journey to the changing climate in the IT Asset Management space. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Ma...
Cyrus Howells Joins the Service Management Leadership Podcast with Jeffrey Tefertiller
December 10, 2020 21:49 - 43 minutes - 31.9 MBCy joins Jeffrey as the twenty-fourth guest on the Service Management Leadership podcast. Topics range from his career journey to the electric utility industry to ITIL process maturity. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Ma...
Steven Ollek Joins the Service Management Leadership Podcast with Jeffrey Tefertiller (re-broadcast)
December 03, 2020 17:00 - 35 minutes - 25.3 MBSteven joined Jeffrey as the tenth guest on the Service Management Leadership podcast. It was a great discussion. Topics range from the what Service Management looks like at the U.S. Army to Steven's Service Management journey. Due to the Thanksgiving holiday in the US, this is a replay of a previous podcast. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you wi...
David Billouz Joins the Service Management Leadership Podcast with Jeffrey Tefertiller
November 23, 2020 16:23 - 31 minutes - 22.4 MBDavid joins Jeffrey as the twenty-second guest on the Service Management Leadership podcast. Topics range from his career journey to the merging of ITSM and Agile and DevOps. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CI...
James Moy Joins the Service Management Leadership Podcast with Jeffrey Tefertiller
November 20, 2020 17:18 - 53 minutes - 39.1 MBJames joins Jeffrey as the twenty-first guest on the Service Management Leadership podcast. Topics range from his career journey to the virtues of Hardware & Software Asset Management. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Mana...
Aravinda Kilaru Joins the Service Management Leadership Podcast with Jeffrey Tefertiller
November 12, 2020 18:00 - 48 minutes - 34.3 MBAravinda discusses her experience in the retail sector and how it pertains to Service Delivery, Service Management, and Business Continuity. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity...
David Cannon and Mark Bradley Join the Service Management Leadership Podcast with Jeffrey Tefertiller
November 06, 2020 03:08 - 1 hour - 72.5 MBDavid and Mark discuss their respective involvement in the ITIL4 Digital and IT Strategy (DITS) Book and the Service Management field in general. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Conti...
Kat Macdermid and Lisa Parnis Join the Service Management Leadership Podcast with Jeffrey Tefertiller
October 30, 2020 00:00 - 43 minutes - 32.2 MBKat and Lisa discuss the launch of their new ITIL4 portal (www.ITIL4.com). It is a fabulous site for ITIL4 learners. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's w...
Rory Canavan Joins the Service Management Leadership Podcast with Jeffrey Tefertiller
October 22, 2020 21:28 - 1 hour - 47.6 MBRory joins Jeffrey as the seventeenth guest on the Service Management Leadership podcast. Topics range from his career journey to the virtues of Software Asset Management, plus his company samcharter.com. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm speciali...
The Global ITAM Summit - Part 2 - Replaces this week's Service Management Leadership Podcast with Jeffrey Tefertiller
October 15, 2020 17:00 - 43 minutes - 32.6 MBThe Global ITAM Summit is a knowledge-sharing panel of esteemed guests helping organizations make great IT Asset Management decisions. The panelists for this episode include: Craig Guarente Piaras MacDonnell Pamela Fulmer A big "THANK YOU" to our panelists for sharing their respective wisdom. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to mi...
The Global ITAM Summit - Part 1 - Replaces this week's Service Management Leadership Podcast with Jeffrey Tefertiller
October 08, 2020 19:43 - 53 minutes - 40.7 MBThe Global ITAM Summit is a knowledge-sharing panel of esteemed guests helping organizations make great IT Asset Management decisions. The panelists for this episode include: Craig Guarente Piaras MacDonnell Pamela Fulmer Rory Canavan Stay tuned for next week's episode which is part two of this discussion. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will...
How to Reduce IT Spend as a CIO - Service Management Leadership Podcast
October 08, 2020 00:00 - 8 minutes - 6.21 MBThis podcast arose from a conversation Jeffrey had with a CIO peer. If you are in this situation, we hope this guidance is beneficial to you. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continui...
Stephen Taylor Joins the Service Management Leadership Podcast with Jeffrey Tefertiller
October 03, 2020 01:38 - 58 minutes - 40.9 MBStephen joins Jeffrey as the thirteenth guest on the Service Management Leadership podcast. Topics range from his career journey and leadership style to his technology initiatives and regulatory requirements in the banking world. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT...
Joseph DeKonty Joins the Service Management Leadership Podcast with Jeffrey Tefertiller
September 24, 2020 21:31 - 1 hour - 108 MBJoseph joins Jeffrey as the twelfth guest on the Service Management Leadership podcast. Topics range from his roles spanning different industries, to the role of Enterprise Service Management in the future. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specia...
Kevin McEvilly Joins the Service Management Leadership Podcast with Jeffrey Tefertiller
September 17, 2020 23:59 - 55 minutes - 39.5 MBKevin joins Jeffrey as the eleventh guest on the Service Management Leadership podcast. Topics range from technology in the advertising/marketing industry, emerging technology, and the future of the industry. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm spec...
Steven Ollek Joins the Service Management Leadership Podcast with Jeffrey Tefertiller
September 03, 2020 21:33 - 35 minutes - 25.3 MBSteven joins Jeffrey as the tenth guest on the Service Management Leadership podcast. Topics range from the what Service Management looks like at the U.S. Army to Steven's Service Management journey Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing i...
Jim Ryan Joins the Service Management Leadership Podcast with Jeffrey Tefertiller
September 03, 2020 17:00 - 45 minutes - 31.6 MBJim joins Jeffrey as the eighth guest on the Service Management Leadership podcast. Topics include Flexera, its place in the market, Gartner Magic Quadrant, the need for Software Asset Management, and the relationships between Software Asset Management, Service Management, and Cloud Management. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to mis...