Service Management Leadership Podcast
763 episodes - English - Latest episode: 4 days ago -Thank you for visiting the Service Management Leadership Podcast. Our goal is to elevate conversations across the globe. This podcast platform will feature prominent leaders in the industry willing to share their expertise. Below, you will see a schedule of podcast hosts:
o Monday: Jeffrey Tefertiller – Service Management topics
o Tuesday: David Cannon, PeopleCert
o Wednesday: Kenneth Gonzalez
o Thursday: Jeffrey Tefertiller – Asset Management topics
o Friday: Luigi Ferri
Please subscribe and rate wherever you listen to podcasts.
Homepage Google Podcasts Overcast Castro Pocket Casts RSS feed
Episodes
Service Management Leadership - The Best Ability is Availability
October 04, 2021 14:00 - 10 minutes - 9.57 MBA brief discussion about Availability Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with six...
Cyrus Howells Joins the Service Management Leadership Podcast with Jeffrey Tefertiller
September 30, 2021 14:00 - 43 minutes - 31.9 MBCy joins Jeffrey to discuss Service Management process and maturity (this is republished from last December) Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website i...
Morning Tea with Jeffrey - Empathy
September 29, 2021 14:00 - 7 minutes - 7.14 MBEach Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with six acclaimed books in the subject area and a popular YouTub...
Service Management Leadership - Solving the Conflict
September 28, 2021 14:00 - 7 minutes - 6.76 MBA brief discussion about the disconnect between service providers and consumers Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. ...
Service Management Leadership - Accelerating Rates of Change
September 27, 2021 14:00 - 10 minutes - 9.87 MBA brief discussion about the upcoming rates of change Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished...
Morning Tea with Jeffrey - Putting the "S" Back In
September 22, 2021 14:00 - 9 minutes - 8.74 MBEach Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with six acclaimed books in the subject area and a popular YouTub...
Service Management Leadership - Context and Perspective
September 21, 2021 14:00 - 7 minutes - 7.11 MBA brief discussion about the need for context Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author ...
Service Management Leadership - Co-creating Value
September 20, 2021 14:00 - 8 minutes - 8.31 MBA brief discussion about how the service provider and consumer co-create value Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. ...
Morning Tea with Jeffrey - Implementing a Tool ...
September 15, 2021 14:00 - 7 minutes - 6.71 MBEach Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with six acclaimed books in the subject area and a popular YouTub...
Service Management Leadership - Focus on Desired Outcomes
September 14, 2021 14:00 - 6 minutes - 5.91 MBA brief discussion about desired outcomes Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with...
Service Management Leadership - We have failed ... what now?
September 13, 2021 14:00 - 7 minutes - 6.81 MBA brief discussion about how we in the ITSM world have failed Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an acco...
Joseph DeKonty Joins the Service Management Leadership Podcast with Jeffrey Tefertiller
September 09, 2021 14:00 - 58 minutes - 41.9 MBThis episode is republished from almost a year ago but still has a lot of valuable Service Management guidance. Joe is a sharp professional who is able to convey his experience well. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Managem...
Morning Tea with Jeffrey - The pitfalls to avoid
September 08, 2021 14:00 - 7 minutes - 6.65 MBEach Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with six acclaimed books in the subject area and a popular YouTub...
Service Management Leadership A new way of looking at things
September 07, 2021 14:11 - 8 minutes - 7.78 MBA brief discussion about a new way of looking at things Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplish...
Service Management Leadership - Why I do what I do
September 06, 2021 14:00 - 8 minutes - 8.33 MBA brief discussion about why I am so passionate about helping others Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is ...
Morning Tea with Jeffrey - Addressing Unhappiness in IT Service Delivery
September 01, 2021 14:00 - 5 minutes - 5.46 MBEach Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with six acclaimed books in the subject area and a popular YouTub...
Service Management Leadership - Seeing Service Management & SLAs through an Experience Lens
August 31, 2021 14:00 - 6 minutes - 6.11 MBA brief discussion about seeing SLAs & Service Management through an Experience lens Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement....
Service Management Leadership - IT Service Delivery and a Deli
August 30, 2021 14:00 - 6 minutes - 6.43 MBA brief discussion using a deli as a way of viewing service delivery Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is ...
Jeevan Lobo Joins the Service Management Leadership Podcast with Jeffrey Tefertiller
August 26, 2021 15:05 - 46 minutes - 42.9 MBJeevan joins Jeffrey as the 44th guest on the Service Management Leadership podcast. Topics are centered around the IT service delivery models. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Conti...
Morning Tea with Jeffrey - In a world filled with constraints ...
August 25, 2021 14:00 - 4 minutes - 4.14 MBEach Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with six acclaimed books in the subject area and a popular YouTub...
Service Management Leadership - How to handle the chaos
August 24, 2021 14:00 - 5 minutes - 5.3 MBA brief discussion about addressing the chaos Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author ...
Service Management Leadership - Removing Bureacracy
August 23, 2021 14:00 - 6 minutes - 6.22 MBA brief discussion about removing bureaucracy Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author ...
Morning Tea with Jeffrey - Most People Say We Are Measuring The Wrong Things ... They Are Correct
August 18, 2021 14:00 - 9 minutes - 9.09 MBEach Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with six acclaimed books in the subject area and a popular YouTub...
Service Management Leadership - Continual Improvement
August 17, 2021 14:00 - 5 minutes - 5.26 MBA brief discussion about improving ITSM processes to reflect current business needs and desired outcomes Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is ww...
Service Management Leadership - Incorporating all technology in your ITSM & ITAM programs
August 16, 2021 14:00 - 5 minutes - 4.91 MBA brief discussion about incorporating all technology into your ITSM & ITAM programs Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement....
Morning Tea with Jeffrey - CMDB Cautionary Tales
August 11, 2021 14:00 - 9 minutes - 8.74 MBEach Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with six acclaimed books in the subject area and a popular YouTub...
Service Management Leadership - Seeing Things From Our Consumers' Perspective
August 10, 2021 14:00 - 9 minutes - 8.89 MBA brief discussion about seeing the consumption of IT services through the eyes of the consumer Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.service...
Service Management Leadership - Experience Management
August 09, 2021 14:00 - 7 minutes - 6.5 MBA brief discussion about Experience Management & XLAs Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished...
Morning Tea with Jeffrey - CMDB as a cornerstone for growth of technology
August 04, 2021 14:00 - 5 minutes - 5.12 MBEach Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with six acclaimed books in the subject area and a popular YouTub...
Service Management Leadership - Let's Build a Community
August 03, 2021 14:00 - 5 minutes - 4.65 MBA brief discussion about trying to build a community Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished ...
Service Management Leadership - Focus on what is important
August 02, 2021 14:00 - 6 minutes - 6.06 MBA brief discussion about looking at metrics through the eyes of the consumer Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jef...
Philip DeYoung Joins the Service Management Leadership Podcast with Jeffrey Tefertiller
July 29, 2021 14:00 - 45 minutes - 33.5 MBPhilip joins Jeffrey as the 41st guest on the Service Management Leadership podcast. Topics are centered around his ITSM journey, the merging of frameworks, and handling P1 Incidents. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Mana...
Morning Tea with Jeffrey - How to do Change better
July 28, 2021 14:00 - 11 minutes - 10.4 MBEach Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with six acclaimed books in the subject area and a popular YouTub...
Service Management Leadership - How easy is it to consume your services?
July 27, 2021 14:00 - 8 minutes - 8.08 MBA brief discussion about looking at service consumption through the eyes of the consumer Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagem...
Service Management Leadership - Our customers need more
July 26, 2021 14:00 - 8 minutes - 7.83 MBA brief discussion about why Experience Management is here to stay Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an...
Morning Tea with Jeffrey - How to fix the problem
July 21, 2021 14:00 - 7 minutes - 7.28 MBEach Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with six acclaimed books in the subject area and a popular YouTub...
Service Management Leadership - Time is flowing by
July 20, 2021 14:00 - 5 minutes - 4.82 MBA brief discussion about 2021 goals Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with six a...
Service Management Leadership - It is not the tools fault
July 19, 2021 14:00 - 6 minutes - 5.63 MBA brief discussion about ITSM and ITAM tools Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author w...
Morning Tea with Jeffrey - A framework is only as good as it is applied
July 14, 2021 14:00 - 8 minutes - 7.93 MBEach Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with six acclaimed books in the subject area and a popular YouTub...
Service Management Leadership - Two ways to reduce cost and improve customer experience
July 13, 2021 14:00 - 7 minutes - 7.08 MBA brief discussion about two ways to reduce IT costs and improve customer experiences Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement...
Service Management Leadership - See, yours is not so bad ....
July 12, 2021 14:00 - 6 minutes - 5.86 MBA brief discussion about asset management Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with...
Katrina Macdermid Joins the Service Management Leadership Podcast with Jeffrey Tefertiller
July 08, 2021 14:00 - 30 minutes - 21.8 MBKat joins Jeffrey as the 38th guest on the Service Management Leadership podcast. Topics are focused on Human-Centered Design and Service Management. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business ...
Morning Tea with Jeffrey - Guidance on using external partners
July 07, 2021 12:00 - 9 minutes - 8.8 MBEach Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with six acclaimed books in the subject area and a popular YouTub...
Service Management Leadership - What Have We Learned?
July 06, 2021 14:00 - 9 minutes - 9.06 MBA brief discussion reflecting on what we have learned over the past 18 months Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Je...
Service Management Leadership - Cannot Win Without Serving
July 05, 2021 14:00 - 2 minutes - 2.58 MBA brief discussion about hiring and leaders serving the needs of others Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey ...
Rory Canavan Joins the Service Management Leadership Podcast with Jeffrey Tefertiller
July 01, 2021 14:00 - 34 minutes - 24.5 MBRory joins Jeffrey as the 37th guest on the Service Management Leadership podcast. Topics are centered around Software Asset Management and Hardware Asset Management. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Adviso...
Morning Tea with Jeffrey - Stop the madness
June 30, 2021 14:00 - 7 minutes - 6.59 MBEach Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with six acclaimed books in the subject area and a popular YouTub...
Service Management Leadership - Value of great leaders
June 29, 2021 14:00 - 5 minutes - 5.5 MBA brief discussion about hiring and developing talent Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished...
Service Management Leadership - Role of governance
June 28, 2021 14:00 - 7 minutes - 7.07 MBA brief discussion about governance. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with six ...
Morning Tea with Jeffrey - Organizational Change Management
June 23, 2021 14:00 - 9 minutes - 8.73 MBEach Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with six acclaimed books in the subject area and a popular YouTub...