Service Management Leadership Podcast
763 episodes - English - Latest episode: 11 days ago -Thank you for visiting the Service Management Leadership Podcast. Our goal is to elevate conversations across the globe. This podcast platform will feature prominent leaders in the industry willing to share their expertise. Below, you will see a schedule of podcast hosts:
o Monday: Jeffrey Tefertiller – Service Management topics
o Tuesday: David Cannon, PeopleCert
o Wednesday: Kenneth Gonzalez
o Thursday: Jeffrey Tefertiller – Asset Management topics
o Friday: Luigi Ferri
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Episodes
Service Management Leadership - How current and relevant is your knowledge?
June 22, 2021 14:00 - 7 minutes - 6.48 MBA brief discussion about knowledge management. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author...
Service Management Leadership - The difference between good and great
June 21, 2021 14:00 - 6 minutes - 5.64 MBA brief discussion about the difference between good and great. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an ac...
Waseem Ahmed Joins the Service Management Leadership Podcast with Jeffrey Tefertiller
June 17, 2021 14:00 - 59 minutes - 43.3 MBWaseem joins Jeffrey as the 35th guest on the Service Management Leadership podcast. Topics are centered around ITSM, CMDB, Metrics, and incorporating other frameworks into ITSM. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management...
Morning Tea with Jeffrey - Improving Your CMDB
June 16, 2021 14:00 - 8 minutes - 8.01 MBEach Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with six acclaimed books in the subject area and a popular YouTub...
Service Management Leadership - You Can Take My Request .....
June 15, 2021 14:00 - 5 minutes - 4.83 MBA brief discussion about request fulfillment. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author ...
Service Management Leadership - Service-Management-as-a-Service
June 14, 2021 14:00 - 5 minutes - 5.17 MBA brief discussion about the future of SMaaS. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author ...
Jim Hussey Joins the Service Management Leadership Podcast with Jeffrey Tefertiller
June 10, 2021 14:00 - 39 minutes - 31.8 MBJim joins Jeffrey as the 34th guest on the Service Management Leadership podcast. Topics are centered around SaaS optimization Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. T...
Morning Tea with Jeffrey - Avoid the Daves
June 09, 2021 14:00 - 7 minutes - 6.56 MBEach Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with six acclaimed books in the subject area and a popular YouTub...
Service Management Leadership - Governance Is Not A Profane Word
June 08, 2021 14:00 - 5 minutes - 5.51 MBA brief discussion about Governance. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with five...
Service Management Leadership - 4 Unique Things To Every Organization That Will Impact ITIL4 Adoption
June 07, 2021 14:00 - 5 minutes - 5.24 MBA brief discussion about the four things unique to every organization that will impact its transition to ITIL4. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's websit...
Kenneth Hosey Joins the Service Management Leadership Podcast with Jeffrey Tefertiller
June 03, 2021 14:00 - 38 minutes - 27.7 MBKenny joins Jeffrey as the 33rd guest on the Service Management Leadership podcast. Topics are centered around ITIL4 and Digital Transformation Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Contin...
Morning Tea with Jeffrey - Service Management Anagolous To Pottery
June 02, 2021 14:00 - 7 minutes - 7.04 MBEach Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with six acclaimed books in the subject area and a popular YouTub...
Service Management Leadership - Two Perspectives Needed For ITIL4 Transition
June 01, 2021 14:00 - 6 minutes - 5.89 MBA brief discussion about two considerations every leaders must understand. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffr...
Service Management Leadership - Alignment of Measures and Metrics
May 31, 2021 14:00 - 4 minutes - 4.15 MBA brief discussion about aligning measures and metrics. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplish...
Beth Kaminsky Joins the Service Management Leadership Podcast with Jeffrey Tefertiller
May 27, 2021 17:00 - 1 hour - 45.7 MBBeth joins Jeffrey as the 31st guest on the Service Management Leadership podcast. Topics are centered around IT Asset Management, both Hardware and Software Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and B...
Morning Tea with Jeffrey - Watermelon Metrics
May 26, 2021 14:00 - 7 minutes - 7.34 MBEach Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with six acclaimed books in the subject area and a popular YouTub...
Service Management Leadership - Three Things To Improve Your ITIL4 Transition
May 24, 2021 14:00 - 5 minutes - 5.26 MBA brief discussion about three variables needed to improve your ITIL4 transition. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us....
David Billouz Joins The Service Management Leadership With Jeffrey Tefertiller
May 20, 2021 17:00 - 37 minutes - 26.5 MBThe topics discussed in this episode revolve around how to transition to ITIL4. It originated from Jeffrey's new book, "ITIL4: The New Frontier". Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. ...
Morning Tea with Jeffrey - CMDB
May 19, 2021 14:00 - 6 minutes - 6.04 MBEach Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with six acclaimed books in the subject area and a popular YouTub...
Why I Decided Now Was The Right Time To Write The Book "ITIL4: The New Frontier:
May 18, 2021 14:00 - 3 minutes - 3 MBA brief podcast of why Jeffrey Tefertiller wrote his new book at this time. If your organization needs help adopting ITIL4, reach out to Jeffrey to schedule a no-hassle conversation. Subscribe to this podcast channel so you will not miss any new episodes. We have great content planned for 2021. We will have podcasts throughout the year. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm speciali...
Service Management Leadership - A Different Paradigm For Service Management
May 17, 2021 14:00 - 5 minutes - 5.45 MBA brief discussion about how to change a trend impacting Service Management. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jef...
Second Annual Global ITAM Summit - Breakout Session - Kylie Fowler
May 13, 2021 17:00 - 33 minutes - 23.5 MBThe Global ITAM Summit is a knowledge-sharing event with a panel of esteemed guests helping organizations make great IT Asset Management decisions. In this episode, Kylie shares her IT Asset Management expertise. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Cont...
Why I Named My New Book "ITIL4: The New Frontier:
May 12, 2021 19:00 - 3 minutes - 3.03 MBA brief podcast of why Jeffrey Tefertiller named his new book "ITIL4: The New Frontier". If your organization needs help adopting ITIL4, reach out to Jeffrey to schedule a no-hassle conversation. Subscribe to this podcast channel so you will not miss any new episodes. We have great content planned for 2021. We will have podcasts throughout the year. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting ...
Morning Tea with Jeffrey - Value Streams
May 12, 2021 14:00 - 5 minutes - 4.69 MBEach Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with five acclaimed books in the subject area and a popular YouTu...
Service Management Leadership - The Goalposts are Moving
May 11, 2021 14:00 - 4 minutes - 4.54 MBA brief discussion about the moving goalposts. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author...
Service Management Leadership - Theory versus Practice
May 10, 2021 14:00 - 6 minutes - 5.73 MBA brief discussion about Theory versus Practice. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished auth...
Second Annual Global ITAM Summit - Breakout Session - David Foxen
May 06, 2021 17:00 - 32 minutes - 25.4 MBThe Global ITAM Summit is a knowledge-sharing event with a panel of esteemed guests helping organizations make great IT Asset Management decisions. In this episode, David shares his IT Asset Management expertise. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Cont...
Why I Decided To Write The Book "ITIL4: The New Frontier:
May 05, 2021 14:00 - 4 minutes - 4 MBA brief podcast of why Jeffrey Tefertiller wrote his new book. If your organization needs help adopting ITIL4, reach out to Jeffrey to schedule a no-hassle conversation. Subscribe to this podcast channel so you will not miss any new episodes. We have great content planned for 2021. We will have podcasts throughout the year. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing i...
Morning Tea with Jeffrey - How Do We Improve Leadership Decision-Making
May 05, 2021 14:00 - 4 minutes - 4.35 MBEach Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with five acclaimed books in the subject area and a popular YouTu...
Service Management Leadership - ITIL4 Concepts of Demand and Opportunity
May 04, 2021 14:00 - 4 minutes - 4.18 MBA brief discussion about the need to understand Demands and Opportunities. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffr...
Service Management Leadership - Your CMDB Must Be Better
May 03, 2021 14:00 - 5 minutes - 4.7 MBA brief discussion about the need to improve the CMDB for ITAM and ITSM processes/practices. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.serviceman...
Second Annual Global ITAM Summit - Breakout Session - Alexander Golev
April 29, 2021 17:00 - 22 minutes - 16.8 MBThe Global ITAM Summit is a knowledge-sharing event with panel of esteemed guests helping organizations make great IT Asset Management decisions. In this episode, Alexander shares his Microsoft licensing expertise. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Co...
Morning Tea with Jeffrey - It Is All About The Relationships
April 28, 2021 14:00 - 5 minutes - 4.77 MBEach Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with five acclaimed books in the subject area and a popular YouTu...
Service Management Leadership - It is all in the handoffs
April 27, 2021 14:00 - 5 minutes - 4.71 MBA brief discussion about improving your service management Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accompl...
Service Management Leadership - The Abilene Paradox
April 26, 2021 14:00 - 4 minutes - 4.47 MBA brief discussion about the need to improve decision making Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accom...
Second Annual Global ITAM Summit - Breakout Session - Harinder Bansal
April 22, 2021 17:00 - 22 minutes - 16.7 MBThe Global ITAM Summit is a knowledge-sharing event with panel of esteemed guests helping organizations make great IT Asset Management decisions. In this episode, Harinder shares his IT Procurement expertise. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continui...
Morning Tea with Jeffrey - How to improve the standing of your IT organization
April 21, 2021 14:00 - 8 minutes - 7.71 MBEach Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with five acclaimed books in the subject area and a popular YouTu...
Service Management Leadership - Managing Software
April 20, 2021 14:00 - 7 minutes - 6.66 MBA brief discussion about the need to manage the growing software usage. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey ...
Service Management Leadership - Avoiding the Retread Service Management Office
April 19, 2021 14:00 - 5 minutes - 5.22 MBA brief discussion about the need to improve Service Management Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an ac...
Service Management Leadership - The Need for a Vendor Management Office
April 17, 2021 14:00 - 5 minutes - 4.9 MBA brief discussion about the need to establish a Vendor Management Office (VMO) Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. ...
Service Management Leadership - Leveraging Data For Service Management & Asset Management
April 16, 2021 14:01 - 7 minutes - 7.34 MBA brief discussion about data in the context of Service Management & Asset Management. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.u...
Second Annual Global ITAM Summit - Breakout Session - Craig Guarente
April 15, 2021 17:00 - 31 minutes - 29.3 MBThe Global ITAM Summit is a knowledge-sharing event with panel of esteemed guests helping organizations make great IT Asset Management decisions. In this episode, Craig shares his Oracle licensing expertise. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuit...
Service Management Leadership - The Most Important Aspect of Technical Debt
April 15, 2021 15:28 - 4 minutes - 4.14 MBA brief discussion about a less-discussed, but important, aspect of technical debt Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. ...
Morning Tea with Jeffrey - Illustration of a Leased Car, Never Driven
April 14, 2021 14:00 - 8 minutes - 7.79 MBEach Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with five acclaimed books in the subject area and a popular YouTu...
Service Management Leadership - Establishing a "Front Door" is Just the Start
April 13, 2021 14:00 - 5 minutes - 5.02 MBA brief discussion about the need to measure the fulfillment of requests. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffre...
Service Management Leadership - Rise above the firefighting
April 12, 2021 14:00 - 6 minutes - 5.65 MBA brief discussion about how IT leaders must make time for proactive activities and not fall into the firefighting trap. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm...
Service Management Leadership - Alignment of Business Continuity and Disaster Recovery
April 09, 2021 14:00 - 6 minutes - 5.76 MBJust a brief video about how business continuity and disaster recovery must be aligned. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanageme...
Second Annual Global ITAM Summit - Breakout Session - Pamela Fulmer
April 08, 2021 17:00 - 30 minutes - 22.8 MBThe Global ITAM Summit is a knowledge-sharing event with panel of esteemed guests helping organizations make great IT Asset Management decisions. In this episode, Pam shares her legal expertise. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. ...
Morning Tea with Jeffrey - Strategic Thought For ITIL4 Transformation
April 07, 2021 14:00 - 6 minutes - 5.92 MBEach Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with five acclaimed books in the subject area and a popular YouTu...
Service Management Leadership - Software Asset Management Partnering with Information Security
April 06, 2021 14:00 - 6 minutes - 5.72 MBJust a brief video about how information security is a strategic partner of software asset management. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www....