Service Management Leadership Podcast
755 episodes - English - Latest episode: about 6 hours ago -Thank you for visiting the Service Management Leadership Podcast. Our goal is to elevate conversations across the globe. This podcast platform will feature prominent leaders in the industry willing to share their expertise. Below, you will see a schedule of podcast hosts:
o Monday: Jeffrey Tefertiller – Service Management topics
o Tuesday: David Cannon, PeopleCert
o Wednesday: Kenneth Gonzalez
o Thursday: Jeffrey Tefertiller – Asset Management topics
o Friday: Luigi Ferri
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Episodes
Service Management Leadership - Guest Host Luigi Ferri Talking Advanced Persistent Threats
April 26, 2024 08:00 - 4 minutes - 4.16 MBLuigi Ferri takes the mic to talk about Advanced Persistent Threats in this Service Management Leadership Podcast episode. Here is Luigi's LinkedIn profile: https://it.linkedin.com/in/theitsmpractice Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an I...
Service Management Leadership - Brooks Law
April 25, 2024 14:00 - 4 minutes - 4.23 MBA brief discussion about Brooks Law and its impact on IT Asset Management https://www.linkedin.com/events/globalitamsummit7178801112748105730/comments/ Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays).
Ep. 12 - SFIA, Part 2
April 24, 2024 13:00 - 22 minutes - 17.7 MBIn this episode, kengon continues the conversation with John Kleist on how SFIA can provide value to organizations, hiring managers, and individual practitioners.
Service Management Leadership - The Impact of AI, Part 3
April 22, 2024 14:00 - 5 minutes - 5.07 MBA brief discussion about artificial intelligence governance Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 30 years and brings a practical perspective to th...
Service Management Leadership - Guest Host Luigi Ferri Talking About Anomaly Detection versus Behavior Detection
April 19, 2024 08:00 - 4 minutes - 4.02 MBLuigi Ferri takes the mic to talk about Anomaly Detection versus Behavior Detection in this Service Management Leadership Podcast episode. Here is Luigi's LinkedIn profile: https://it.linkedin.com/in/theitsmpractice Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management ...
Episode 11 - SFIA, Part 1
April 17, 2024 11:11 - 19 minutes - 17.6 MBIn this Episode, kengon starts a discussion with John Kleist around the value of SFIA (Skills Framework for the Information Age) to organizations, managers, and employees alike
Service Management Leadership - The Impact of AI, Part 2
April 15, 2024 14:00 - 4 minutes - 4.31 MBA brief discussion about artificial intelligence Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussio...
Service Management Leadership - Guest Host Luigi Ferri Talking About Active Attack
April 12, 2024 08:00 - 3 minutes - 3.68 MBLuigi Ferri takes the mic to talk about Active Attack in this Service Management Leadership Podcast episode. Here is Luigi's LinkedIn profile: https://it.linkedin.com/in/theitsmpractice Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting f...
Service Management Leadership - Technology Capabilities
April 11, 2024 14:00 - 4 minutes - 4.38 MBA brief discussion about the compounding nature of technology https://www.linkedin.com/events/globalitamsummit7178801112748105730/comments/ Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays).
Episode 10 - Design Thinking
April 10, 2024 13:00 - 17 minutes - 16.3 MBIn this episode, kengon invites Mart Rovers back for a conversation around his work with Design Thinking in the context of organizations
Value Streams - change the way you manage major incidents
April 09, 2024 17:59 - 14 minutes - 26.1 MBMalek Haddad and David Cannon talk about how using the concept of Value Streams in ITIL 4 could make a significant difference in the effective management of major incidents - not just for IT!
Service Management Leadership - The Impact of AI
April 08, 2024 14:00 - 6 minutes - 5.61 MBA brief discussion about artificial intelligence Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussio...
Service Management Leadership - Guest Host Luigi Ferri Talking About Access Control Policy
April 05, 2024 10:00 - 3 minutes - 3.63 MBLuigi Ferri takes the mic to talk about Access Control Policy in this Service Management Leadership Podcast episode. Here is Luigi's LinkedIn profile: https://it.linkedin.com/in/theitsmpractice Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT cons...
Service Management Leadership - Conformance
April 04, 2024 14:00 - 4 minutes - 3.94 MBA brief discussion about the conformance of shoes https://www.linkedin.com/events/globalitamsummit7178801112748105730/comments/ Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays).
Episode 09 - "You Are What You Eat..."
April 03, 2024 13:00 - 26 minutes - 24.8 MBIn this Episode, kengon walks through some basic aspects of training and development: Common reasons why to NOT engage in training and development How to build a list of meaningful resources A strategy for how to move forward powerfully
ITIL 4: Value Streams and Change Enablement
April 02, 2024 20:14 - 10 minutes - 19.2 MBDavid Cannon and Malek Haddad discuss how understanding value streams helps to manage IT changes more effectively
Service Management Leadership - Too Many Outages
April 01, 2024 14:00 - 6 minutes - 6.39 MBA brief discussion about the recent outages Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. H...
Service Management Leadership - Guest Host Luigi Ferri Talking About Exploitation
March 29, 2024 09:00 - 4 minutes - 4.37 MBLuigi Ferri takes the mic to talk about Exploitation in this Service Management Leadership Podcast episode. Here is Luigi's LinkedIn profile: https://it.linkedin.com/in/theitsmpractice Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting fi...
Service Management Leadership - TCO
March 28, 2024 14:00 - 7 minutes - 6.74 MBA brief discussion about total cost of ownership Use this link to sign up for the Global ITAM Summit: https://www.linkedin.com/events/globalitamsummit7178801112748105730/comments/ Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's websi...
Ep 08 - Standards, Frameworks, and Conformance – Oh my!
March 27, 2024 15:18 - 31 minutes - 29 MBIn this episode, kengon talks with Mart Rovers of Interprom about the role and relevancy of standards in today's organizations
Service Management Leadership - The Value Of Expertise
March 25, 2024 14:00 - 8 minutes - 7.52 MBA brief discussion about expertise Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an a...
Service Management Leadership - Guest Host Luigi Ferri Talking About Horizon Scanning
March 22, 2024 09:00 - 4 minutes - 4.42 MBLuigi Ferri takes the mic to talk about Horizon Scanning in this Service Management Leadership Podcast episode. Here is Luigi's LinkedIn profile: https://it.linkedin.com/in/theitsmpractice Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consultin...
Service Management Leadership - The Changing Locale Of Workloads
March 21, 2024 14:00 - 5 minutes - 5.35 MBA brief discussion about transparent metrics Use this link to sign up for the Global ITAM Summit: https://forms.gle/ZGPCK8PbtxbvPupq6 Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has...
Ep 07 - Thinking Like An Analyst
March 20, 2024 12:00 - 17 minutes - 15.6 MBIn this episode, kengon will take a slight departure to examine what it means to be an analyst, what it takes to be successful at being one, and offers some tips on how to think about working with analysts from a customer's perspective.
Service Management Leadership - Your CMDB Needs A Well-Rounded Approach
March 18, 2024 14:00 - 7 minutes - 6.64 MBA brief discussion about the CMDB Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an ac...
Service Management Leadership - Guest Host Luigi Ferri Talking About Risk Retention
March 15, 2024 09:00 - 4 minutes - 3.72 MBLuigi Ferri takes the mic to talk about Risk Retention in this Service Management Leadership Podcast episode. Here is Luigi's LinkedIn profile: https://it.linkedin.com/in/theitsmpractice Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting ...
Service Management Leadership - Transparency
March 14, 2024 14:00 - 5 minutes - 5.44 MBA brief discussion about transparent metrics Use this link to sign up for the Global ITAM Summit: https://forms.gle/ZGPCK8PbtxbvPupq6 Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has...
Improve service mapping with Value Streams
March 13, 2024 19:54 - 15 minutes - 27.9 MBThe ability to map IT services to business activity is a key part of service management - but many organizations struggle to do this. This episode considers how value streams could help to improve service mapping accuracy and use
Ep 06 - To Train or Not To Train, Part 2
March 13, 2024 13:05 - 38 minutes - 30.2 MBkengon continues the conversation with Mark Edmead on the state of the training and development market and how people should be thinking about it
Service Management Leadership - Artificial Intelligence and ITSM
March 11, 2024 14:00 - 8 minutes - 8.14 MBA brief discussion about AI in ITSM Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an ...
Service Management Leadership - Guest Host Luigi Ferri Talking About Risk Tolerance Line
March 08, 2024 09:00 - 4 minutes - 4.05 MBLuigi Ferri takes the mic to talk about Risk Tolerance Line in this Service Management Leadership Podcast episode. Here is Luigi's LinkedIn profile: https://it.linkedin.com/in/theitsmpractice Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consul...
Service Management Leadership - Importance of ITAM Processes
March 07, 2024 15:00 - 5 minutes - 5.08 MBA brief discussion about the importance of asset management processes and their relative importance Use this link to sign up for the Global ITAM Summit: https://forms.gle/ZGPCK8PbtxbvPupq6 Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The fir...
Ep. 005 - "To Train or Not To Train, Part 1"
March 06, 2024 15:00 - 29 minutes - 24 MBThis week we start a two-part discussion on professional training and development with Mark Edmead of MTE Advisors
David and Malek talk Value Streams
March 04, 2024 17:32 - 17 minutes - 30.8 MBValue streams are an important part of ITIL 4. What are they, and why are they so important? David Cannon of PeopleCert and Malek Haddad of AHEAD discuss the practical importance of value streams for Service Management
Service Management Leadership - The AT&T Outage and ITSM
March 04, 2024 15:00 - 10 minutes - 9.58 MBA brief discussion about the AT&T outage Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He i...
Service Management Leadership - Guest Host Luigi Ferri Talking About Risk
March 01, 2024 09:00 - 4 minutes - 4.15 MBLuigi Ferri takes the mic to talk about Risk in this Service Management Leadership Podcast episode. Here is Luigi's LinkedIn profile: https://it.linkedin.com/in/theitsmpractice Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm speci...
Service Management Leadership - ITAM Importance
February 29, 2024 15:00 - 5 minutes - 5.34 MBA brief discussion about the different areas of asset management and their relative importance Use this link to sign up for the Global ITAM Summit: https://forms.gle/ZGPCK8PbtxbvPupq6 Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's w...
Episode 4 - "Technostress, Part 2"
February 28, 2024 15:00 - 22 minutes - 20.1 MBIn this episode, kengon wraps up his conversation with Hank Marquis on "Technostress," talking about impacts, assessment methods, and actions to take
David Cannon and Ken Jarvis Discuss Benefits of Incorporating ITIL - Cybersecurity
February 27, 2024 15:00 - 7 minutes - 6.43 MBIn this episode, David & Ken talk about how incorporating ITIL can benefit cybersecurity
Service Management Leadership - The Importance of ITIL/ITSM
February 26, 2024 15:00 - 8 minutes - 8.23 MBA brief discussion about ITIL/ITSM from a tech beacon article Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 30 years and brings a practical perspective to ...
Service Management Leadership - Guest Host Luigi Ferri Talking About Business Case
February 23, 2024 09:00 - 3 minutes - 3.35 MBLuigi Ferri takes the mic to talk about Business Case in this Service Management Leadership Podcast episode. Here is Luigi's LinkedIn profile: https://it.linkedin.com/in/theitsmpractice Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting f...
Episode 003 - Technostress, Part 1
February 21, 2024 17:00 - 18 minutes - 17.1 MBIn this episode, kengon has his first guest -- Dr. Hank Marquis! The topic of the week is "Technostress" and you're not going to want to miss this one.
David Cannon and Ken Jarvis Discuss Benefits of Incorporating ITIL - Attract People
February 20, 2024 15:00 - 7 minutes - 6.55 MBIn this episode, David & Ken talk about how incorporating ITIL helps attract and retain people
Service Management Leadership - The Broad ITSM World
February 19, 2024 17:00 - 5 minutes - 5.38 MBA brief discussion about ITSM Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accompl...
Service Management Leadership - Guest Host Luigi Ferri Talking About Warranty
February 16, 2024 09:00 - 3 minutes - 3.3 MBLuigi Ferri takes the mic to talk about Warranty in this Service Management Leadership Podcast episode. Here is Luigi's LinkedIn profile: https://it.linkedin.com/in/theitsmpractice Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm s...
Service Management Leadership - Asset Lifecycle Management
February 15, 2024 15:00 - 5 minutes - 5.34 MBA brief discussion about asset lifecycle management Use this link to sign up for the Global ITAM Summit: https://forms.gle/ZGPCK8PbtxbvPupq6 Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Je...
Episode 2 - “I See What You’re Saying” – The Power of Visual Communication
February 14, 2024 17:11 - 15 minutes - 15.4 MBIn this episode kengon walks us through how to get started with visual communication and why it's important to start developing this skill NOW!
David Cannon and Ken Jarvis Discuss Benefits of Incorporating ITIL - Helping Innovation
February 13, 2024 15:00 - 10 minutes - 9.28 MBIn this episode, David & Ken talk about how ITIL helps innovation
Service Management Leadership - Measure Twice, Cut Once
February 12, 2024 15:00 - 6 minutes - 5.95 MBA brief discussion about metrics and measuring Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions....
Service Management Leadership - Guest Host Luigi Ferri Talking About Utility
February 09, 2024 09:00 - 3 minutes - 3.33 MBLuigi Ferri takes the mic to talk about Utility in this Service Management Leadership Podcast episode. Here is Luigi's LinkedIn profile: https://it.linkedin.com/in/theitsmpractice Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm sp...