Service Business Mastery for Skilled Trades: HVAC, Plumbing & Electrical Home Service
398 episodes - English - Latest episode: 13 days ago - ★★★★★ - 17 ratingsReady to revolutionize your home service business? Tune into the Service Business Mastery Podcast! We dive deep into automation and AI, including swarm agents, AI chatbots, and AI voice agents, to help you streamline and optimize your operations. Whether you're in HVAC, plumbing, electrical, or any other home service trade, we cover leadership, marketing, finance, pricing, and HR to give you the edge you need. Click here to transform your business and embrace the future today!
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Episodes
Unconventional Success From Pencils to Profits With Cameron Bawden
June 26, 2024 23:00 - 41 minutes - 56.5 MBWelcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! www.servicebusinessmastery.com. In this episode, we're delighted to host Cameron Bawden, CEO and co-founder of Green Mango Pest Control. 🐛🌿 Under Cameron's leadership, Green Mango Pest Control has established a reputation for providing high-quality service, innovative solutions, and a commitment to eco-friendly pest management. 🌟💡🌱 In this episode, here's what you can expect to ...
Grassroots to Greatness Zach’s Liftify Leaps
June 19, 2024 23:00 - 52 minutes - 72 MBWelcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! www.servicebusinessmastery.com In this episode, we're excited to host Zach Garrett founder and CEO at Liftify. Under Zach Garrett's leadership, Liftify has quickly become a valuable partner for businesses seeking to improve their online reputation by focusing on generating and managing customer reviews. In this episode, here's what you can expect to learn: Importance of Busine...
Grass Roots Genius Blueprint for Business Blossom With Derek Cormier
June 12, 2024 23:00 - 49 minutes - 69 MBWelcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! www.servicebusinessmastery.com In this episode, we're delighted to host Derek Cormier Founder and CEO at Climate Experts. Under Derek's leadership, Climate Experts has established a reputation for providing high-quality service, innovative solutions, and a commitment to sustainability. In this episode, here's what you can expect to learn: Importance of Marketing Company Cultu...
Scaling without Selling with Chad Simpson
June 05, 2024 23:00 - 35 minutes - 32.9 MBWelcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! www.servicebusinessmastery.com In this episode, we're delighted to host #Chad Simpson is the CEO and founder of #Simpson Salute Heating & Air. Chad’s leadership has turned a small operation into a leading HVAC service provider, proving that with the right mindset and dedication, significant growth is achievable without solely relying on sales tactics. In this episode, here's w...
Addressing Current Innovations & Obstacles In HVAC Trades
May 29, 2024 11:00 - 34 minutes - 47.4 MBWelcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! www.servicebusinessmastery.com In this episode, we're thrilled to welcome #Daphne Ziegenfus an inspiring American plumber from #Deluxe Plumbing & Heating. Daphne went from doubting traditional school to finding her calling as a plumber at Lehigh Career & Technical Institute (LCTI).🛠️ In this episode, here's what you can expect to learn: 1. The importance of continuous learning a...
Mastering Business Harmony With The Kellys And Co.
May 22, 2024 23:00 - 1 hour - 93.7 MBWelcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! www.servicebusinessmastery.com In this episode, we're thrilled to introduce #Laura Kelly, the CEO of #Clover, and #Josh Kelly, Managing Member at #Clover. Josh and Laura are the dynamic duo behind Clover, leading with innovation and passion in the service industry. Their story is one of determination, dedication, and driving excellence in every aspect of their business. In this epi...
Addressing Current Innovations and Obstacles In HVAC Trade!
May 15, 2024 23:00 - 55 minutes - 51.1 MBWelcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! www.servicebusinessmastery.com In this episode, we're delighted to host #Scott Caron, #Master Electrician of Boston. Scott went from being a local electrician in Boston, MA to a known Master Electrician celebrity and construction guru in plumbing, HVAC, and virtually every other trade skill set. In this episode, here's what you can expect to learn: The importance of the trades to young...
Red Dirt Roots Meet Recruitment Revolution with Austin Gumucio
May 08, 2024 11:00 - 41 minutes - 37.8 MBWelcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! www.servicebusinessmastery.com In this episode, we're delighted to host Austin Gumucio, Partner Relations /Lead Sales Manager of Implementation of Hire Dimensions. Austin plays an active role in shaping the overall direction and strategic vision of Hire Dimensions. In this episode, here's what you can expect to learn: The importance of being proactive in the hiring process rather than ...
Insights from the HVAC and Plumbing Competition with Craig Childress
May 01, 2024 23:00 - 37 minutes - 35.2 MBWelcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! www.servicebusinessmastery.com In this episode, we're excited to welcome #CraigChildress, Master plumber at #BostonUniversity, a global leader in building technology and solutions. 🏢 In this episode, here's what you can expect to learn: The importance of continuous learning and skill development in trade professions Discover tips and strategies for succeeding in trade competiti...
AI Transforming Trades Tap Into Tomorrow with Amanda Triolo & Bri Skiffington
April 24, 2024 23:00 - 45 minutes - 42.4 MBWelcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! www.servicebusinessmastery.com In this episode, we're thrilled to welcome #AmandaTriolo and #BriannaSkiffington, Co-founders of #CxC, a pioneering company in AI-powered contracting solutions. 🚀 In this episode, here's what you can expect to learn: The importance of building a company culture centered around transparency, trust, and growth. The process of developing CXC into an AI to...
Exploring Cutting-Edge Technology in Residential Energy Efficiency with Shelby Breger
April 17, 2024 23:00 - 41 minutes - 95.3 MBWelcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! www.servicebusinessmastery.com In this episode, we're thrilled to welcome Shelby Breger, Co-Founder of Conduit Tech, recognized as a thought leader in the HVAC technology space.💡 In this episode, here's what you can expect to learn: 1. The importance of feedback in software development and continuous improvement. 2. Challenges and considerations in sharing load calculations with client...
Understanding HVAC Regulations with Chris Forth
April 03, 2024 12:46 - 51 minutes - 47.6 MBWelcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! www.servicebusinessmastery.com In this episode, we are delighted to introduce our esteemed guest, Chris Forth, Executive Director of Johnson Controls. Chris is a recognized leader in the field of building technology. In this episode, here's what you can expect to learn: The impact of COVID-19 on business operations and planning. The importance of collaboration between industry stakeholders,...
How Looking Inward Is The Key To Unlocking Entrepreneurial Freedom With Rob Dube
March 27, 2024 14:00 - 54 minutes - 50.1 MBWelcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! www.servicebusinessmastery.com In this episode, we're delighted to host #RobDube, Co- Founder and CEO of #ImageOne. Rob is known for his engaging and insightful presentations. In this episode, here's what you can expect to learn: The importance of embracing change and focusing on company culture. Transitioning leadership roles, they stress self-awareness, delegation, and the need to reco...
Driving Marketing Success and Customer Retention Strategies with Billy Stevens
March 20, 2024 14:00 - 47 minutes - 43.2 MBWelcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! www.servicebusinessmastery.com In this episode, we're delighted to host #Billy Stevens, Founder and CEO of #SeraSystems. Billy is a leader in the industry in efficiency and probability. In this episode, here's what you can expect to learn: The importance of authentic content and genuine reviews over automated processes. The significance of video and authentic content in the home servic...
AI or Authentic? Pierce Birkhold's Tech-Savvy Insights!
March 13, 2024 14:00 - 37 minutes - 34.1 MBWelcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! www.servicebusinessmastery.com In this episode, we're delighted to host Pierce Birkhold, Founder and Head of Revenue Strategy at RealWork Labs. Pierce Birkhold is a dynamic entrepreneur and technology innovator known for his leadership in the startup ecosystem. In this episode, here's what you can expect to learn: The importance of authentic content and genuine reviews over automated p...
Insider Knowledge For Optimizing HVAC Efficiency With Lilah Jones
March 06, 2024 02:00 - 44 minutes - 40.5 MBWelcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! www.servicebusinessmastery.com In this episode, we're delighted to host Lilah Jones, the Head of ISVs & MarketPlace Sales, at Google. Lilah is a multifaceted professional with a diverse range of experiences and expertise. In this episode, here's what you can expect to learn: Why authenticity and self-esteem are key factors for growth. The challenges of data management and utilization....
How To Enhance HVAC Operations With Stronger Strategies & Faster Results With Mary Kelly
February 28, 2024 12:18 - 36 minutes - 33.1 MBWelcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! www.servicebusinessmastery.com In this episode, we're delighted to host Mary Kelly. founder of Productive Leaders. Mary is a motivational leadership speaker and profit growth business consultant to improve profits, growth, and success. She also provides economic forecasting and business projections. In this episode, here's what you can expect to learn: Actionable business advice for rea...
Transforming Challenges into Opportunities for Women in HVACR With Amberley Snyder
February 21, 2024 13:04 - 31 minutes - 29.1 MBWelcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! www.servicebusinessmastery.com In this episode, we're delighted to host Amberley Snyder, a championship Barrel racer. She also competed in pole bending and breakaway roping. Amberley is now a motivational speaker and an inspiration for many. In this episode, here's what you can expect to learn: Journey of Amberley Snyder who is a a keynote speaker and barrel racer. Insights about her...
Winning Sales Tactics for HVAC And Plumbing with Justin Riley and Noah Carter
February 15, 2024 04:57 - 52 minutes - 47.9 MBWelcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! www.servicebusinessmastery.com In this episode, we have Justin Riley, the President of UpFrog, and Noah Carter, the Director of Operations. Justin excels as a leader, spearheading innovation in SEO, marketing consulting, and strategies for digital growth. Noah brings extensive experience in operations and account management, leveraging his accounting background from Nash Community Colle...
How To Build Real Wealth In HVAC Industry With Lance Bachmann
February 07, 2024 14:00 - 38 minutes - 35.2 MBWelcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! www.servicebusinessmastery.com In this episode, we have the honor of hosting Lance Bachmann, a digital marketing expert, entrepreneur, and the founder of LB Capital. Lance Bachmann has a proven track record of guiding businesses to exponential growth. As the founder of LB Capital, he specializes in scaling home service businesses with successful exits to private equity firms. In this epi...
Mastering The Art of HVAC Project Optimization With Al Levi
January 31, 2024 14:00 - 41 minutes - 37.7 MBWelcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! www.servicebusinessmastery.com In this episode, we're privileged to host Al Levi, business consultant, and CEO of The 7-Power Contractor. Tap into the expertise of Al Levi, a seasoned business consultant with over 25 years of hands-on experience, transforming contracting businesses effortlessly since 2002. In this episode, here's what you can expect to learn: The roles of financial manage...
How To Overcome Implementation Challenges In Home Service Training With Doug Wyatt
January 24, 2024 14:00 - 1 hour - 59 MBWelcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! www.servicebusinessmastery.com In this episode, we have the privilege to host Doug Wyatt, the Founder & CEO of Synergy Learning Systems. Doug Wyatt, an incredible entrepreneur, achieved global success in sales, business, and leadership, spanning industries from restaurants to Home Service innovation. In this episode, here's what you can expect to learn: The value of playing different r...
Seal the Deal with Tracy Martin! Unveiling HVAC Secrets on Air Today
January 17, 2024 14:00 - 34 minutes - 31.7 MBWelcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! www.servicebusinessmastery.com In this episode, we're privileged to have Tracy Martin of Aeroseal, LLC. Tracy, Aeroseal's Dealer Development Director, excels in marketing, with 8+ years at the forefront. In this episode, here's what you can expect to learn: How Aeroseal is using its technology for sealing ductwork in HVAC systems completely and improving energy efficiency and indoor air ...
Peter Capuciati on Bluon’s AI Revolution in HVAC
January 10, 2024 14:00 - 58 minutes - 53.7 MBWelcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! www.servicebusinessmastery.com In this episode, we're delighted to have Peter Capuciati and Logan Marshall of Bluon. Peter, Bluon's Chairman and CEO, harmonizes his academic foundation from Columbia University with extensive entrepreneurial experience. His skills span both technical expertise and strategic planning. Logan Marshall at Bluon, as Director of Contractor Alliances & Events,...
Navigating Creative Hurdles With Luke Hansen
January 03, 2024 14:00 - 47 minutes - 43.9 MBWelcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights www.servicebusinessmastery.com. In this episode, we are joined by Luke Hansen of CompanyCam.Luke Hansen initiated CompanyCam to aid contractors, evolving it with a $30 million investment in 2021. Emphasizing people over product, the company thrives on adaptability and innovation. In this episode, here's what you can expect to learn: Valuable lessons by understanding the backstory of entrepr...
Enhancing your Customer Experience to Maximize Revenue with data-driven decisions
December 27, 2023 12:20 - 38 minutes - 35.6 MBWelcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! www.servicebusinessmastery.com In this episode, we are joined by Chris Nelson of CallRail. Chris Nelson is a seasoned Marketing and Strategy leader with 15+ years in B2B and B2B2C, spanning SaaS to consumer durables. Transitioning from law, he excels in omni-channel marketing, customer engagement, and team leadership. In this episode, here's what you’ll learn: What is CallRail? How CallR...
How AI Is Going To Impact The Customer Service Side Of Home Services
December 20, 2023 18:29 - 48 minutes - 44.4 MBWelcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! www.servicebusinessmastery.com In this episode, we are joined by Tyson Chen of Avoca AI. Tyson Chen is an MIT graduate and the co-founder and president of Avoca AI, which pioneers AI solutions for 24/7 customer engagement in small businesses. With a background in self-driving goods delivery at Nuro and consulting at The Boston Consulting Group, Tyson brings expertise in AI, tech, and privat...
How Is Customer Engagement Being Reinvented with AI?
December 14, 2023 03:58 - 43 minutes - 39.6 MBWelcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! www.servicebusinessmastery.com In this episode, we are joined by Sebastian Jimenez from Rillavoice. Sebastian Jimenez is the Founder and CEO of Rillavoice, a company focused on building speech analytics for the world. Sebastian leads the team in developing speech analytics software tailored for sales and service, particularly in industries like home remodelling, roofing, solar, telco, ban...
How To Prepare For Selling A Service Business with Patrick Lange
December 06, 2023 21:55 - 57 minutes - 52.7 MBWelcome to the Service Business Tersh Podcast! Visit our website for more episodes and insights! www.servicebusinessmastery.com In this episode, we are joined by Patrick Lange from Business Modification Group. Patrick, an expert in business valuations and sales, provides useful and actionable insights on how to maximize your business's value. Patrick is not only knowledgeable in business valuation but also actively engages on multiple platforms like YouTube, LinkedIn, and Facebook, ...
How To Prepare for Selling a Service Business With Patrick Lange
December 06, 2023 14:00 - 55 minutes - 69.2 MBWelcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! www.servicebusinessmastery.com In this episode, we are joined by Patrick Lange from the Business Modification Group. Patrick, an expert in business valuations and sales, provides useful and actionable insights on maximising your business's value. Patrick is not only knowledgeable in business valuation but also actively engages on multiple platforms like YouTube, LinkedIn, and Facebook,...
Driving Your Business Forward: The Big Picture on Truck Wraps and Service Business Growth w/ CJ Stratte
November 22, 2023 06:00 - 32 minutes - 32.3 MBHave you ever wondered how a creatively branded service vehicle can create a massive impact on your small business's visibility and growth? In the current age of digital marketing dominance, we're shifting our focus to a traditional yet remarkably effective marketing method that can generate immense recognition for skilled trades businesses, HVAC companies, and the plumbing industry. CJ Stratte, the brilliant and dynamic CEO of On The Move Trucks, a nationwide truck leasing company, join...
Accounting Doesn’t Have to Suck | HVAC Business Finance Tips w/ Spencer Sheinin CPA
November 15, 2023 06:00 - 41 minutes - 38.2 MBIf you are passionate about your skilled trades service business but struggle to see it grow, or if you're simply curious about running a successful service enterprise, this episode of the Service Business Mastery Podcast is for you! In this episode, "Accounting Doesn't Have to Suck," hosts Tersh Blisset and Joshua Crouch engage with guest Spencer Sheinin, CEO and Founder of Shift Financial Insights, in a deep dive into the world of accounting, and how as daunting as it may appear, it doe...
Revolutionizing HVAC Maintenance through Technology w/ Brian Feenie and Ben Reed
November 08, 2023 06:00 - 44 minutes - 41.2 MBAre outdated practices holding back the HVAC industry from reaching its full potential? In this episode of Service Business Mastery, hosts Tersh Blisset and Joshua Crouch delve deep into the world of HVAC maintenance and how cutting-edge technology is reshaping the customer experience and the growth of HVAC businesses. We have the pleasure of welcoming Ben Reed and Brian Feenie from Measure Quick, a leading software solution for HVAC professionals. Ben and Brian have a combined e...
What Data Scientists Can Teach Us About Marketing with Rick B. & Carole Lawson
November 01, 2023 06:00 - 1 hour - 58.2 MBFor many service businesses, marketing can feel like throwing random things at a wall and seeing what sticks. Sometimes, you get lucky. But in the ever-shifting landscape of new Google algorithms and increasingly tech-savvy competitors, luck isn’t gonna cut it. That’s why the best marketing is data-driven marketing. In this episode, we learn how to think more like data scientists when it comes to our marketing by speaking with Carole Lawson, bonafide data scientist and Chief Data...
Negotiation Masterclass with Brian Will
October 25, 2023 06:00 - 45 minutes - 43.9 MBThe journey from technician to entrepreneur is fraught with risk — but as those who have successfully walked the path will tell you: with big risks come big rewards. In this episode, we speak with someone who has successfully walked the entrepreneurial path many times: Brian Will, Best-Selling Author and Business Consultant at Brian Will Media. Brian shares the secrets to scaling your business, from hiring to negotiating to checking your ego at the door — and everything in between. SHO...
How Virtual Training is Reshaping the Service Business Landscape with Ken Midgett & Dan Clapper
October 18, 2023 06:00 - 37 minutes - 36.7 MBEvery technician knows the power of that on-the-job “aha” moment — when it finally clicks and training goes from theoretical to practical. What if your technicians could have that “aha” moment before they ever even leave for the job? In this episode, Ken Midgett, Plumbing Market Director, and Dan Clapper, HVAC Market Director, of Interplay Learning, join the show to share the exciting ways VR learning is making it easier for your techs to gain the skills needed to thrive in today’s servi...
The New Era of Business: Strategies for Success in the HVAC and Plumbing Industry w/ Noah Carter + Justin Riley
October 11, 2023 06:00 - 1 hour - 59.2 MBIs the traditional way of doing business becoming obsolete in the modern era? In this episode, Tersh Blisset and Joshua Crouch explore the changing landscape of service businesses, specifically in the HVAC and plumbing industry, and discuss how businesses can adapt to the new era of business. Our guests for this Service Business Mastery episode are our sponsors, Justin Riley + Noah Carter, the co-founders of Upfrog, a company that provides innovative solutions for service businesses. We ...
Innovate Your Business with CHATGPT and STORYBRAND Featuring RICK BERGMAN
October 04, 2023 06:00 - 40 minutes - 39.5 MBIn this episode of the Service Business Mastery podcast, host Tersh Blisset is joined by guest Rick Bergman for an engaging discussion on innovative techniques to grow your business. Despite Joshua being absent due to a speaking engagement, the conversation flows seamlessly as they dive into various topics that are crucial for service business owners, managers, and technicians. One of the key highlights of this episode is the importance of utilizing technology to streamline operations and ...
Building a Business Where Everybody Wins With Tommy Mello
September 27, 2023 06:00 - 59 minutes - 54.4 MBA successful service business is one where everybody wins — your company, your employees and your customers. Sure, it can be a challenge to elevate your business to this level, but when you reap the rewards, you’ll find it’s more than worth it. That’s why in today’s episode, we’re joined by the legendary Tommy Mello, CEO at A1 Garage Door Service, who discusses his new book, Elevate, which is packed with tactics and strategies to overcome the challenges of growing your service ...
How to Grow & Optimize Your Service Business in 5 Simple Steps with Brigham Dickinson - Part 2
September 20, 2023 05:00 - 1 hour - 85.8 MBListen to part 2 of our discussion with Brigham Dickinson, Founder of Power Selling Pros and author of “Something to Give: A Journey to Become a Leader Worth Following”. Join us as Brigham breaks down the five steps we mentioned in part 1. These steps will help you gain freedom as an entrepreneur, create a vision for your business, leverage your team’s strengths, delegate more, and prioritize business growth. Towards the end, we discuss Brigham’s approach to growing a business by optimizin...
How to Beat Depression and Anxiety & Become a Leader Worth Following with Brigham Dickinson - Part 1
September 13, 2023 09:00 - 1 hour - 74.2 MBTired of constantly having to prove yourself at work? Feeling anxious or depressed after delegating your daily work tasks? Is everyone on your team relying on you for motivation, but even you are struggling to motivate yourself? Listen up! By the end of this episode, you’ll have actionable steps you can take to achieve real freedom over your income, freedom over your time, and most importantly, freedom from anxiety and depression as a business owner. Today, we’re joined by Brigham Dickin...
Earn More Revenue with Fewer Techs With Billy Stevens
September 06, 2023 09:00 - 1 hour - 129 MBWhat if we told you that you don’t need more technicians to reach your next major revenue milestone? You can get there with the techs you’ve already got — you just need to make them more efficient. To explain what it takes to boost your efficiency, Billy Stevens, Founder & CEO at Sera Systems, joins the show armed with the many insights he’s gained fine-tuning Sera into the well-oiled machine it is today. Show Notes - Efficiency at Sera [2:48] - Building a business to sell boxes ...
Retain Your Clients — Even When They Move with JB Brewster
August 30, 2023 09:00 - 35 minutes - 83.2 MBIt’s 5x more expensive to acquire a new customer than it is to retain an existing one. That means, if you want your business to thrive, you need to do all you can to retain your customers. But what happens when they decide to move? In this episode, JB Brewster, Co-Founder at Is My Customer Moving, joins the show to explain how the revolutionary tool offered by his organization can help you be more proactive in retaining your customer base and save on customer acquisition. Show Notes...
Flat Rate Pricing & Your Service Business w/ Lance and Sheila Beck
August 23, 2023 09:00 - 40 minutes - 75.7 MBFlat-rate pricing can be a game-changer in your service business. But to fully reap the rewards, you need your technicians and, even more importantly, your customers to be on board. How do you successfully transition in a way that benefits your customers, technicians and business, alike? To find out, in this episode of Service Business Mastery, we speak with Lance and Sheila Beck, Co-Owners at AirOne, about their recent transition to flat-rate pricing and the lessons they learned along t...
What SEER2 Compliance Means for Your HVAC Business
August 16, 2023 06:00 - 34 minutes - 63.3 MBAn HVAC purchase is such a rare event that most people know more about funeral expenses. And with the coming SEER2 regulations, it’s more important than ever that HVAC businesses educate their customers, offer easy financing options and shore up their online presence. In this episode of Service Business Mastery, we speak with Ben Middleton about SEER2, why in-house financing is no longer optional and how the Inflation Reduction Act will shake up the HVAC landscape. SHOW NOTES...
The Do’s & Don’ts of AI in Customer Service [for the Trades] w/ Michelle Ashton Jeppesen
August 09, 2023 09:00 - 46 minutes - 88.4 MBIn this episode of Service Business Mastery, Tersh speaks with Michelle Ashton Jeppesen, Director of Business Development & Customer Success at Jill’s Office, about the role of artificial intelligence in customer service. Michelle explains why the human touch will always be vital in customer service, while identifying key areas AI can still help you deliver better results for your customers. Michelle also shares how Jill’s Office helps ensure their clients never lose money on costly mis...
Mastering Your Finances: Key Tips for Trades and HVAC Businesses w/ Randy Stanbury
August 02, 2023 09:00 - 48 minutes - 90.7 MBIn this episode of Service Business Mastery, Tersh and Josh interview Randy Stanbury, to tackle a common hurdle faced by business owners – understanding their financials. Randy is the founder of “4 Level Coach” and former founder of Service Freight Systems, Randy reveals that a staggering 98% of business owners lack an understanding of their financial metrics, leaving them without a clear direction. To overcome this, he stresses the importance of regularly reviewing financial statements l...
Serial Entrepreneurship and New Beginnings with Tom Casey
July 26, 2023 09:00 - 46 minutes - 108 MBIn this episode of Service Business Mastery, Tersh and Josh dive into the insights and experiences of Tom Casey, a veteran in the field of home energy conservation, HVAC design and engineering, and indoor air quality with over three decades of experience. His passion lies in creating homes that are not just comfortable but also safer, healthier, and more energy-efficient. His entrepreneurial skills are evidenced in his successful establishment and operation of three contracting companies: Cl...
Challenges of Transitioning from the Field to Running a Business w/ Jason Grooms
July 19, 2023 09:00 - 22 minutes - 43.1 MBIn this episode of the Service Business Mastery podcast, hosts Tersh Blissett and Josh Crouch discuss valuable business insights with their guest, Jason Grooms. Jason shares his background as a son of a chicken farmer and his passion for mechanical works. After attending HVAC school and gaining experience in a big AC company, Jason started Absolute Climate Control in North Georgia. Together, they discusses the pain points of transitioning from technician to business owner and the challenges ...
Building a Strong Foundation: Leadership and Success Strategies w/ Jeremy Adams
July 12, 2023 04:39 - 27 minutes - 64.2 MBIn this episode of Service Business Mastery, Tersh and Josh dive into the insights and experiences of Jeremy Adams, an entrepreneur, CEO, and firefighter. Jeremy shares his early struggles about living out of his car to how his firefighting background has influenced his approach to leadership and team management in his HVAC business. He discusses the importance of empowering team members, building relationships, and fostering a proactive rather than reactive mindset. Jeremy also highlights t...