Remarkable Retail
196 episodes - English - Latest episode: about 9 hours ago - ★★★★★ - 87 ratingsDid you know that 2024 is a leap year? Are you prepared to make the leaps you must to win the epic battle between being remarkable or risking irrelevance as the pace of change accelerates, as the bar for performance gets raised higher and higher? As increasingly Fortune favors the bold, are you ready to leap ahead of the competition?
This is Steve Dennis, strategic advisor, keynote speaker and best-selling author inviting you to join me and fellow retail insider Michael LeBlanc each week as we challenge the status quo, dissect the latest news and trends and speak with the industry's most remarkable and thought-provoking executives. We'll also be unpacking the lessons from my brand new book, Leaders Leap: Transforming Your Company at the Speed of Disruption.
Listeners worldwide have made us the retail industry's top-rated and top listen-to independent podcasts. This season, we'll continue with our unique take on retail's most important news and feature guests who are shaping the future of modern retail. So be sure to follow us on Apple, Spotify, Google podcasts or wherever you enjoy your podcast today and brace yourself for a steady stream of wisdom, straight talk and lively conversation.
Season Eight, presented by Celonis, launches on January 16. And we can't wait for you to join us!
© 2020-2024 M.E. LeBlanc & Company Inc. All Rights Reserved.
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Episodes
What We (Still) Get Wrong About Physical Retail--And Why It Matters
May 23, 2023 08:03 - 33 minutes - 30.7 MBThis week we go guest free to tackle some of the more pernicious misperceptions, missteps, and false narratives that continue to get in the way of retailers' making the strategic progress they so urgently need. As the Covid sales bump disappears and consumer demand wanes we will--as Warren Buffet famously said--"get to see who's been swimming naked." Without aggressive action retailers stuck in the unremarkable middle will soon face a harsh reckoning. Among the topics we take on is the fals...
Putting Customers First, with Special Guest Martin Newman
May 16, 2023 07:05 - 46 minutes - 42.8 MBIn our second episode recorded live at the World Retail Congress in Barcelona, our special guest is author and customer-centricity thought leader Martin Newman. While being customer-centric is a stated priority of most brands, many have a hard time delivering on the promise. Martin helps us understand the challenges and the essential building blocks of putting customers first, while laying out how to find your brand's North Star and assemble a truly holistic approach. First up, however, ar...
The Search for Transformative Leadership with Spencer Stuart's Sally Elliott
May 09, 2023 07:05 - 40 minutes - 37.5 MBWe kick off a series of episodes recorded live in our pop-up studio at the World Retail Congress in Barcelona with Sally Elliott, Co-leader of the Global Retail Practice at Spencer Stuart, one of the world's leading executive search firms. Sally shares key lessons from her vast experience working with top retail Boards and teams around the globe on critical issues of succession planning and what it takes to drives successful transformation. We also get her perspectives on what the new supe...
BONUS EPISODE: The Latest in Retail Returns with Amena Ali, CEO, Optoro from Shoptalk 2023
May 05, 2023 21:34 - 21 minutes - 19.6 MBWelcome to a special Shoptalk 2023 Bonus episode of the Remarkable Retail podcast, presented by MarketDial, recorded live beachside in the Wizeline podcasting studio at Mandalay Bay Beach, Las Vegas. In this episode, we meet with Amena Ali, Chief Executive Officer at Optoro. Optoro is a leading provider of returns technology for retail brands, using data science and real-time decision-making automation to make returns better for customers, retailers, and the planet. We wanted to explore the...
Next Level Digital with Ryan den Rooijen, Chief Ecommerce Officer, Chalhoub Group
May 02, 2023 07:05 - 44 minutes - 40.6 MBJoining us for another great episode recorded at the Wizeline remote podcast studio/beach cabana at Mandalay Bay during Shoptalk 2023 is Ryan den Rooijen, Chief Ecommerce Officer for Chaloub Group, the largest retail operator in the Middle East and leading partner for the world's iconic luxury brands. In a wide ranging conversation on all things retail, Ryan shares his deep knowledge and keen insights on how omni-channel retailing and e-commerce have evolved and, most importantly, where's i...
BONUS EPISODE: World Retail Congress 2023 Recap
April 28, 2023 12:24 - 25 minutes - 23.3 MBIn this special episode of the Remarkable Retail podcast, presented by MarketDial, Michael and Steve discuss their experience at the World Retail Congress 2023 in Barcelona, Spain. We start by talking about our store tour organized by the WRC and our visit to Primark's flagship store in Barcelona. Then we move on to discuss the Congress itself and what made it worthwhile attending, including the exciting format of the event and the central themes and learnings from the Congress. As a Gold ...
Remarkable Lifestyle Merchandising with Anu Narayanan, President, Anthropologie
April 25, 2023 07:05 - 41 minutes - 38 MBWe wrap up a month of episodes featuring remarkable women retail leaders with another fascinating interview recorded at the Wizeline remote podcast studio/beach cabana at Mandalay Bay during Shoptalk 2023. Our special guest is Anu Narayanan President, Anthropologie Women's, Beauty & Wedding. Anu drops a ton of leadership, strategy, and merchandising wisdom accumulated during a storied career at several top brands. In particular we go deep into what it means to be a lifestyle fashion brand a...
A Very Cool Growth Story with Carrie Baker, President, Canada Goose
April 18, 2023 07:05 - 44 minutes - 40.5 MBJoining us for the second of several episodes recorded at the Wizeline remote podcast studio/beach cabana at Mandalay Bay during Shoptalk 2023 is Carrie Baker, President of Canada Goose, the performance luxury brand that has grown to more than 50 of its own stores, along with an expansive online and global wholesale presence. In a wide-ranging interview we learn about the brand's legendary history and its unique positioning in the luxury retail world. We get Carrie's perspective on the co...
Going Global with Judith McKenna, President & CEO, Walmart International
April 11, 2023 07:05 - 42 minutes - 38.9 MBJoining us for the first of several episodes recorded at the Wizeline remote podcast studio/beach cabana at Mandalay Bay during Shoptalk is Judith McKenna, who heads up Walmart International. We touch on Judith's journey across the pond to lead Walmart's $100 billion plus division, which operates across 19 countries, before jumping into the challenges and opportunities of executing the Walmart brand promise and purpose while staying attuned to diverse market needs ("strong local businesses ...
Walgreen's Customer-Centricity Journey with Tracey Brown, Executive Vice President and President, Walgreens Retail & U.S. Chief Customer Officer
April 04, 2023 07:05 - 44 minutes - 40.4 MBWe kick off a month of showcasing remarkable female leaders from some of retail's leading brands, with special guest, Tracey Brown, Walgreens Boots Alliance's Executive Vice President and President, Walgreens Retail & U.S Chief Customer Officer. Tracey's diverse background in advertising, non-profit leadership, and previous stint at the other "Wal" (Walmart) prepared her well for her current assignment at one of the world's largest and most successful drugstore chains. We review the tremend...
BONUS EPISODE: ShopTalk 2023 Recap
March 31, 2023 08:56 - 16 minutes - 15.3 MBWe're just back from Las Vegas and Shoptalk 2023. Before we left, we jumped on the mic for a fast-paced review of some of our key takeaways. We also recorded several new podcast episodes with top retail leaders in the Wizeline remote podcast studio/beach cabana. Stay tuned as we release them over the coming weeks. About Us Steve Dennis is an advisor, keynote speaker and author on strategic growth and business innovation. You can learn more about Steve on his website. The exp...
Remarkably Inclusive Retail: Jarvis Sam, CEO and Founder, Rainbow Disruption
March 28, 2023 09:08 - 43 minutes - 40.3 MBThis week we welcome Jarvis Sam founder a leading voice in the world of diversity, equity & inclusion (DE&I), CEO & founder of The Rainbow Disruption, and former head of DEI at Nike. In a thought-provoking and wide-ranging conversation we discuss the business imperative behind being more welcoming to various communities and the range and contours of diversity. We touch both on the theoretical frameworks and well as the practical realities of driving meaningful change through strategy, operat...
Learning to Surf in an Increasingly Volatile World
March 21, 2023 08:51 - 41 minutes - 38.1 MB"You can't stop the waves, but you can learn to surf." - Jon Kabat-Zinn In the wake of the Silicon Valley Bank crisis, we go guest free to dive into a concept that Steve shares in his book and in many of his keynotes. It's called VUCA, and it stand for Volatility, Uncertainty, Complexity, and Ambiguous. We explore the implications of what it means to develop and execute strategy in a world in which changes are coming at us ever faster and more furious. In particular we unpack the need for...
It’s Not the Luck of the Irish: Primark Does Retail Right with Kevin Tulip
March 14, 2023 07:05 - 39 minutes - 36.4 MBThis week we welcome Kevin Tulip, Primark's US President, as our guest to discuss what makes the Ireland-based purveyor of affordable fashion, home, and beauty products so remarkable and why they've chosen a slow and steady approach to global expansion. We also learn about the brand's Dublin origins, how the concept has evolved, and their decision to grow to 60 locations in the US by 2026 and 530 stores worldwide. We also learn why they've historically and rather controversially avoided a b...
BONUS EPISODE: Suzanne Long, Chief Sustainability and Transformation Officer, Albertsons, Previews Her World Retail Congress Keynote
March 10, 2023 08:00 - 15 minutes - 14.5 MBWelcome to a bonus episode of the Remarkable Retail podcast, presented by MarketDial. Steve and I are excited to take the podcast to the World Retail Congress at the Hotel Arts in Barcelona, April 25th - 27th. Steve will also be joining an amazing roster of speakers to present his take on why organizations need to radically accelerate their pace of transformation. In advance of the show, we connected with some of Steve's fellow speakers for a quick preview of what they will be discussing in...
Dot Com Bomb: The Sequel? with Special Guest Daniel McCarthy
March 07, 2023 09:39 - 52 minutes - 48.1 MBThis week we take on the question of whether we are on the cusp of a retail disruptor apocalypse, with the help of return guest Daniel McCarthy, Assistant Professor of Marketing at Emory University's Goizueta School of Business and leading expert on customer-based corporate valuation. Before Dan joins us we briefly review the similarities between the first wave of online brands that subsequently melted down (remember Pets.com?) and what we've seen with the latest crop of digitally native br...
BONUS EPISODE: Mindy Grossman Talks Modern Retail and Previews Her World Retail Congress Keynote
March 03, 2023 08:05 - 17 minutes - 15.8 MBWelcome to a bonus episode of the Remarkable Retail podcast, presented by MarketDial. Steve and I are excited to take the podcast to the World Retail Congress at the Hotel Arts in Barcelona, April 25th - 27th. Steve will also be joining an amazing roster of speakers to present his take on why organizations need to radically accelerate their pace of transformation. In advance of the show, we connected with some of Steve's fellow speakers for a quick preview of what they will be discussing in...
The Brave New World of Retail Real Estate with ICSC's Tom McGee
February 28, 2023 08:00 - 41 minutes - 38.1 MBThis week we do a deep dive into the rapidly changing world of retail real estate with Tom McGee, the CEO of ICSC, the industry's biggest trade association. In a wide ranging conversation we get Tom's view of how the industry continues to evolve from legacy concepts to marketplaces, what the pandemic did to reshape the landscape, and which key trends we should be paying attention to. We also explore why so many people fell for the bogus "retail apocalypse" narrative, what the blurring of th...
Making Moves From Online to Physical Retail with Leap's Amish Tolia
February 21, 2023 08:00 - 41 minutes - 37.7 MBOur final episode recorded live in the MarketDial booth at the National Retail Federation's "Big Show" features Amish Tolia, co-CEO and co-founder of Leap, the innovative platform that enables digitally native brands to open physical stores more quickly and with lower risk than they could do on their own.. In a wide-ranging discussion we learn about the inspiration for the concept, how it works and why brands like Naadam, Third Love, GoodLife, and Mack Weldon have chosen to partner with Lea...
Making the Most of Traffic: An Expert Panel on In-Store Innovation
February 14, 2023 08:12 - 42 minutes - 38.8 MBPhysical retail is far from dead, but for many retailers traffic is increasingly harder to come by. In a fascinating panel recorded live on the floor at last month's NRF "Big Show," we welcome three founding CEO's to discuss how to create a more remarkable customer experience by leveraging innovative technology. Our guests are Daniel Black from Glass Media, Morgan Davis from MarketDial and Chris Todd from Theatro But we kick-off the episode with a run-down of the headlines making waves in ...
BONUS EPISODE: How Square Drives Innovation with Roshan Jhunja, General Manager of Retail
February 10, 2023 08:05 - 24 minutes - 22.7 MBOur final bonus episode recorded live in the MarketDial booth at the NRF's "Big Show" last month features Roshan Jhunja, General Manager of Retail at Square. We delve into how Square uses Clayton Christensen's "Customer Jobs to Be Done" framework to guide their innovation process. We also explore which trends are likely to be most important to retail success this year, as well as what's new and next in connected commerce. RESOURCES https://squareup.com/us/en/townsquare/future-of-comm...
Female Founder Showcase with FindMine's Michelle Bacharach and Grocery Shopii's Katie Hotze
February 07, 2023 08:05 - 44 minutes - 40.5 MBWe're back with another insightful episode recorded at last month's NRF "Big Show." This time our focus is on how entrepreneurs bring their ideas to market, secure venture capital funding, and fight through all the challenges to create a sustainable, remarkable business. We're fortunate to have two great female founders join us to share their wisdom. Michelle Bacharach heads up FindMine, the AI powered company that helps consumers and brands find their best looks. Katie Hotze founded and le...
BONUS EPISODE: Shift Happen--Choose Remarkable or Irrelevance with the Container Store's Gretchen Ganc
February 03, 2023 12:57 - 34 minutes - 31.7 MBOur second bonus episode recorded at the NRF's "Big Show" in New York showcases our session titled "Shift Happens: Choose Remarkable or Irrelevance." Joining us on stage is on the "Big Ideas" stage is Gretchen Ganc, Executive Vice President, Strategy and Analytics for the Container Store. We pick up the conversation after a brief presentation by Steve on the state of retail as we discuss three of the eight essentials of remarkable retail as articulated in his best selling book and as put int...
Retail & The Global Economy with Ira Kalish, Chief Global Economist, Deloitte
January 31, 2023 08:33 - 42 minutes - 39 MBOur first interview of the year is with the ever insightful Ira Kalish, Chief Global Economist at Deloitte. More and more the ever shifting forces of the macro-economy are informing retailers' strategies, and we can't think of a better guest to help us make sense of trends in inflation, interest rates, labor markets, and more. In a wide-ranging discussion we learn Ira's outlook on pricing across a spectrum of commodities, whether the US will sink into recession, and how China's surprise re...
BONUS EPISODE: NRF "Big Show" Recap
January 27, 2023 08:00 - 20 minutes - 19.1 MBWe're just back from New York and the 2023 edition of the National Retail Federation's Big Show. As we rest our weary legs, we hop back on the mic to share some of our key takeaways gleaned from the Expo floor, the conference stages, conversations in the halls, and at various events we attended. We also recorded several new podcast episodes while we were there. Stay tuned as we release them over the coming weeks. And for a quick overview of the session we did on the Big Ideas stage with ...
2023 Retail Predictions (Part 2)
January 24, 2023 08:05 - 31 minutes - 29 MBLast week we released the first batch of Steve's predictions. This week we conclude with six more, centering on how "hybridization" will steal the crown from omni-channel, how trading-down (in product and format) will define the year, the likelihood that big consumer credit troubles emerge, why strong balance sheets reign supreme, how the Metaverse is still not ready for its close up, while AI just might be. We wrap up with three bonus long-shot prognostications (aka "wild ass guesses") invo...
2023 Retail Predictions (Part 1)
January 17, 2023 08:05 - 37 minutes - 34.5 MBWe're back with Season 6 and we kick-off with a two-part episode focused on Steve's annual retail predictions. In Part 1 we cover his first six, which center on the growing importance of physical store experiences in a digital world, a notable increase in C-suite changes, a profound reset among the digital disruptors, initial growing pains in the retail media space, looming big changes with Amazon's physical store dreams, and an acceleration of "the collapse of the unremarkable middle." B...
The Hybridization of Retail (E)
January 10, 2023 08:05 - 37 minutes - 34.4 MBAs we take a few weeks off before returning with Season 6, we dig into the back catalog to go deep on a growing trend that Steve introduced in his book, and recently unpacked in a Forbes article: namely how so many aspects of retail--stores, supply chains, brand distribution strategies and more--are moving from roles that are largely singular in purpose to becoming (or needing to become) hybrid in nature. This shift is profound, requires potentially massive changes over time and, we argue, n...
The Tide Is Going Out. Get Ready for Season 6 of Remarkable Retail
January 06, 2023 08:00 - 1 minute - 1.52 MBAs business legend Warren Buffett might say: The Tide is Going Out - we're about to see who's swimming naked. With a worldwide recession threatening, the pace of change continuing to accelerate, and an increasingly volatile operating environment, retailers that deliver anything less than a remarkable customer experience are about to see their weaknesses exposed. This is Steve Dennis, strategy & innovation consultant, keynote speaker and best-selling author of Remarkable Retail: How to Win &...
Getting to the Heart of Business with former Best Buy CEO Hubert Joly (E)
January 03, 2023 08:05 - 34 minutes - 31.5 MBAs we take a few weeks off before returning with Season 6, we dig into the back catalog for one of our most inspiring episodes. Our very special guest is Hubert Joly, former Chairman and CEO of Best Buy, senior lecturer at Harvard Business School and the author of the just released bestselling book The Heart of Business: Leadership Principles for the Next Era of Capitalism. In a wide-ranging interview we explore Hubert's storied career as one of the world's leading CEO's, highlighted by Bes...
This One Goes to 11 (E)
December 27, 2022 08:05 - 31 minutes - 29 MB“Great brands don't chase customers; customers chase great brands.” - Gary Friedman, CEO Restoration Hardware As we take a few weeks off before returning with Season 6, we dig into the back catalog to go deep on #7 ("Memorable") in Steve's 8 Essentials of Remarkable Retail framework. Being Memorable is critical to not simply offering a slightly better version of mediocre and competing relentlessly on discounts. Done right, it is the key to long-term growth, profits and customer loyalty. I...
Organized For Growth: Our Season Finale with Satish Malhotra, CEO of The Container Store
December 20, 2022 08:46 - 42 minutes - 38.8 MBWe wrap up Season 5 with yet another remarkable leader from a most remarkable retailer. This week our guest is Satish Malhotra, the CEO of The Container Store (TCS), the leading specialty retailer of storage and organization products, custom spaces, and in-home services. Satish took the helm of TCS last year after an amazing two decade run at Sephora where he helped drive their retail growth strategy as Chief Retail Officer and Chief Operating Officer of the Americas. We unpack what has ...
An Insider's View of Retail Venture Capital with XRC Labs' Al Sambar
December 13, 2022 09:16 - 43 minutes - 39.5 MBWith the penultimate episode of Season 5 we pause briefly to celebrate reaching our 100th episode milestone, before taking an insider's view of the dynamic world of retail tech and consumer investing with Al Sambar, a deeply experienced industry executive who now serves as a General Partner at XRC Labs. We get a fast-paced primer on how venture capital works and XRC's particular focus on early stage investing. Al helps us understand the process for discovering and sorting through those star...
Steve's 10 "No Holds Barred" Predictions: Does He Make the Grade?
December 06, 2022 08:29 - 43 minutes - 39.5 MBWe're all about accountability on the Remarkable Retail podcast, so as we get close to wrapping up Season 5, it's time to grade Steve on his annual predictions. Michael takes out his virtual chalkboard as we go through all ten predictions about the future of retail, including Amazon's brick-and-mortar dreams, the Metaverse, whether JC Penney has a future, the trials and tribulations of digital disruptors, and a whole lot more. But we start with the retail news that caught our attention th...
Exploring Retail's New Horizons with Pilot Flying J's Allison Cornish
November 29, 2022 08:05 - 34 minutes - 31.4 MBOur guest this week is Allison Cornish, VP of Store Modernization for Pilot Flying J, recorded live in the MarketDial podcast studio at the NACS Annual Show. Allison is deeply experience convenience store industry veteran who was also recently recognized as the Top Woman in Convenience. In a wide-ranging conversation we unpack the evolution of the convenience store business model at the Berkshire Hathaway owned retailer and discuss which merchandise, process, and technology adaptations are ...
BONUS EPISODE: Stuart Taylor, VP, Business Insights and Analytics, Kum & Go
November 25, 2022 08:05 - 23 minutes - 21.1 MBWe are excited to release the second of two bonus episodes recorded live at the MarketDial podcast studio during the National Association of Convenience Stores (NACS) conference. Our guest is Stuart Taylor VP, Business Insights and Analytics at Kum & Go, one of the most successful convenience stores in the industry, operating over 400 stores. We delve into how leveraging customer data and insight helps inform the company's growth strategy and transformation. It's a Master class for any reta...
Meeting the Moment with Neighborhood Goods' CEO Matt Alexander
November 22, 2022 08:05 - 40 minutes - 37 MBOur guest this week is Matt Alexander, co-founder and CEO of Neighborhood Goods, recorded live at GroceryShop in Las Vegas. In a wide-ranging and thought-provoking interview, we first learn about the inspiration and evolution of Neighborhood Goods from a big picture vision to three physical locations (Dallas, New York and Austin, with more on the way). We then explore Matt's creative and unique take on concept development, merchandising, story-telling, and more, before moving into his fasc...
BONUS EPISODE: Lori Stillman, VP Research, National Association of Convenience Stores
November 18, 2022 09:48 - 24 minutes - 22.1 MBWe are excited to release two bonus episodes recorded live at the MarketDial podcast studio at the National Association of Convenience Stores (NACS) conference in Las Vegas. Our first special guest is Lori Stillman, Vice President, Research for NACS, who helps us understand some of the fun facts and figures about the industry, before we get her takes on the profound shifts that are reshaping the sector, including the impact of digital disruption, labor shortages, swipe fees, self-checkout,...
The Third Big Wave of Digital Advertising: A Deep Dive Into Retail Media Networks with Andrew Lipsman
November 15, 2022 08:21 - 39 minutes - 36.5 MBOur guest this week is Andrew Lipsman, Principal Analyst at Insider Intelligence, recorded live at the recently completed GroceryShop event in Las Vegas. We go deep into the burgeoning world of retail media networks, exploring what they are, how they work, and why they have become arguably the most exciting growth area for retailers in recent memory. We dig into the key accelerants and enablers, how success requires a significant shift in organizational mindset, and what challenges need to...
Driving Customer Centric Innovation, with Pepsico's Cara Keating and Chad Matthews
November 08, 2022 09:12 - 29 minutes - 26.8 MBOur guests this week are Cara Keating, Chief Customer Officer, Frito Lay-North America and Chad Matthews, Chief Commercial Officer, Pepsico Beverages-North America. In a fast-paced conversation recorded live at the National Association of Convenience Stores' annual conference in Las Vegas. we dig into what makes Pepsico unique on both the food and beverage side before delving into how customer-centric innovation is brought to life using tools like Pepviz. We also learn how the convenience ...
Tractor Supply's Remarkable "Life Out Here" Growth Story with CEO Hal Lawton
November 01, 2022 07:05 - 41 minutes - 37.6 MBOur guest this week is Hal Lawton, the President & CEO of Tractor Supply Co, a truly remarkable retailer that has delivered some of the strongest results of any brand during the past few years. We explore Hal's diverse journey from McKinsey, to Home Depot, to eBay, to Macy's and on to Tennesee-based Tractor Supply Company. the nearly 85 year old company that now does over $14 billion in annual sales through over 2,150 stores. We learn about Tractor's "life out here strategy" and the criti...
The World's First Omni-Channel Executive?
October 25, 2022 07:05 - 36 minutes - 33.7 MB“The success of our brand will increasingly be determined by our ability to meet our customers' needs anytime, anywhere, anyway.” - Arthur Martinez, Sears CEO, February 1999 You might be wondering who was the first person to lead omni-channel efforts at a major retailer. Was it Phil Phygital, Sean Seamless, Ingrid Integrated, or someone else entirely? This week we reveal our answer. Then we dive into why it's taken so long for retailers to embrace the blur that is modern retail today and ...
Driving Profitable E-commerce Growth: A Deep Dive with Mytheresa CEO Michael Kliger
October 18, 2022 07:05 - 42 minutes - 39.1 MBOur guest this week is Michael Kliger, CEO of Mytheresa, the fast-growing global e-commerce destination for luxury fashion---and one of only a handful of retail "disruptor" brands that actually makes money. With Steve facing technical issues, our interview segment turns out to be a duet of Michael's, who explore the current state of the international luxury market and what makes Mytheresa truly remarkable within it. We learn about Mytheresa's rapid evolution since its founding in 2006, and ...
Holy Guacamole!: Special Guest Ivonne Kinser shares The Remarkable Branding Story of Avocados from Mexico
October 11, 2022 07:05 - 39 minutes - 36.1 MBOur guest this week is Ivonne Kinser, VP of Marketing & Innovation for Avocados from Mexico, the innovative marketing organization that has delivered some truly remarkable results. In our fourth episode recorded live at last month's GroceryShop event in Las Vegas, we get the inside story of how AFM went from start-up to advertising on the Super Bowl. We then dig into the details of how Ivonne and her team have elevated what could be seen as a commodity product to a highly in demand, powerful...
BONUS EPISODE: Krystina Gustafson, SVP Content ShopTalk/GroceryShop Recorded Live at GroceryShop
October 07, 2022 07:10 - 17 minutes - 15.9 MBWe are excited to release a series of bonus episodes recorded live in Las Vegas at the recently completed GroceryShop 2022 conference. Our second special guest is Krystina Gustafson, SVP Content at ShopTalk and GroceryShop, whom we caught up with just as the conference was wrapping up. Krystina provides a behind the scenes look at how the conference came to be, how events are curated, and whether the pandemic has changed her approach to content delivery and programming. We also hear her to...
Alibaba's Fresh Approach to 'New Retail' with special guest Tony Shan
October 04, 2022 07:00 - 32 minutes - 29.9 MBThe streams are crossing somewhere along the Vegas Strip, as this week's episode features our news segment recorded at the National Association of Convenience Stores event, while our interview was conducted live at GroceryShop. Our guest this week is Tony Shan, Head of Tmall Global, Americas, for the Alibaba Group. We learn a bit about the scale, scope and evolution of the world's third largest retailer, before going deeper on the innovative Freshippo grocery concept. We touch on essential ...
BONUS EPISODE: Coresight's Deborah Weinswig Recorded Live at GroceryShop
September 30, 2022 08:00 - 16 minutes - 15.4 MBWe are excited to release a series of bonus episodes recorded live in Las Vegas at the recently completed GroceryShop 2022 conference. Our first special guest is Deb Weinswig, founder and CEO of Coresight Research, and we challenge you to find a podcast episode that delivers more insight per minute. We break from our usual form to get Deb's 5 hot-takes on 5 hot topics, including the future of live-streaming, the retail technology she's most excited about, separating the hype from hope in r...
Accelerating Innovation in Turbulent Times with Guest Tim Simmons, Chief Product Officer at Sam's Club
September 27, 2022 05:31 - 41 minutes - 37.7 MBWe're recording live this week from the just wrapped GroceryShop conference in Las Vegas. Our guest this week is Tim Simmons, SVP & Chief Product Officer of Sam's Club, who takes us deep into the transformation process that he's been helping lead. We learn how Walmart and Sam's Club have been evolving and accelerating the pace of innovation. It's a Master Class on how to embed a culture of experimentation and the role of design thinking and agile methodology. We also learn what "The 5 Why'...
Retail Fight Club: Can Kohl's Be Turned Around?, with guest Ethan Chernovsky
September 20, 2022 10:21 - 36 minutes - 33.1 MB"The first rule of Retail Fight Club is to tell everybody about Retail Fight Club." - Michael LeBlanc This week we debut a new segment: Retail Fight Club, where we debate a contentious issue that just about everyone in retail is talking about. Ethan Chernovsky, Placer.ai's VP of Marketing returns to the pod and steps into the ring with Steve for our inaugural episode to present opposing view points on the likelihood of Kohl's mounting a meaningful return to its former glory. Will their bol...
"Put Your Ass Where Your Heart Wants to Be" with Steven Pressfield
September 13, 2022 04:05 - 39 minutes - 36.4 MBWe're back with Part 2 of our provocative interview with Steven Pressfield, acclaimed screenplay writer (The Legend of Bagger Vance, among others) and bestselling author of fiction (A Man at Arms, Gates of Fire), as well as several ground-breaking non-fiction works on unlocking our creative potential, including the classic The War of Art, which has sold over 1 million copies worldwide After unpacking how the mythical force of "Resistance" is the dragon we need to slay, we go deeper into wha...