Next Level Digital with Ryan den Rooijen, Chief Ecommerce Officer, Chalhoub Group

Joining us for another great episode recorded at the Wizeline remote podcast studio/beach cabana at Mandalay Bay during Shoptalk 2023 is Ryan den Rooijen, Chief Ecommerce Officer for Chaloub Group, the largest retail operator in the Middle East and leading partner for the world's iconic luxury brands.

In a wide ranging conversation on all things retail, Ryan shares his deep knowledge and keen insights on how omni-channel retailing and e-commerce have evolved and, most importantly, where's it is all headed. We also learn about his key Shoptalk take-aways, the importance of customer journeys (not customer journey) mapping, the state of digital maturity, and why "seamless" shopping is now table stakes. We also discuss our mutual disdain for "phygital" and a whole lot more!

But as usual we kick-off with a fast-paced review of the week in retail news, including a fast-paced unpacking of Amazon earnings and what's next for Bed, Bath & Beyond now that they've filed for Chapter 11. Then we share our love for Target and the roll-out of curbside returns and LL Bean's social media break. We conclude with LVMH's blockbuster earnings and remarkable market valuation.

About Ryan

Ryan den Rooijen is the Chief Ecommerce Officer of the Chalhoub Group, the leading luxury retailer in the Middle East. He manages teams including trade, product, growth, operations, and analytics. His organisation is focused on creating great customer experiences, whatever the platform.

Prior to his current role, Ryan held the position of Chief Data Officer of the Chalhoub Group. In this role he worked to infuse data and analytics into every element of the organisation, ensuring we always keep the customer at heart. He previously worked as Dyson’s Director of Data, and before that at Google, where he led the development of the global sales analyst curriculum.

Ryan completed an MSc in Social Science of the Internet at the University of Oxford. DataIQ repeatedly named him one of the most influential people in data-driven business. His work focuses on unlocking organisations’ potential using data and digital, beyond the buzzwords.

When he is not in the office, Ryan enjoys long-distance running and being a hands-on dad.

About Us

Steve Dennis is an advisor, keynote speaker and author on strategic growth and business innovation. You can learn more about Steve on his       website.    The expanded and revised edition of his bestselling book  Remarkable Retail: How To Win & Keep Customers in the Age of Disruption is now available at  Amazon or just about anywhere else books are sold. Steve regularly shares his insights in his role as a      Forbes senior contributor and on       Twitter and       LinkedIn. You can also check out his speaker "sizzle" reel      here.

Michael LeBlanc  is the Founder & President of M.E. LeBlanc & Company Inc and a Senior Advisor to Retail Council of Canada as part of his advisory and consulting practice.   He brings 25+ years of brand/retail/marketing & eCommerce leadership experience, and has been on the front lines of retail industry change for his entire career.  Michael is the producer and host of a network of leading podcasts including Canada’s top retail industry podcast,       The Voice of Retail, plus  Global eCommerce Leaders podcast, and The Food Professor  with Dr. Sylvain Charlebois.    You can learn more about Michael   here  or on     LinkedIn. 

Be sure and check out Michael's latest venture for fun and influencer riches - Last Request Barbecue,  his YouTube BBQ cooking channel!

About Us

Steve Dennis is a strategic advisor, board member, and keynote speaker focused on strategic growth and transformation and the impact of digital disruption. He is the author of the bestselling book Remarkable Retail: How To Win & Keep Customers in the Age of Disruption and the all new Leaders Leap: Transforming Your Company at the Speed of Disruption , now available for purchase in the U.S. and available for pre-order at book retailers elsewhere. Steve regularly shares his insights in his role as a Forbes senior contributor and on social media..

Don't forget to join Steve's new Linked Group for his new book.

Michael LeBlanc  is the president and founder of M.E. LeBlanc & Company Inc, a senior retail advisor, keynote speaker and media entrepreneur.  He has been on the front lines of retail industry change for his entire career. He has delivered keynotes, hosted fire-side discussions and participated worldwide in thought leadership panels, most recently on the main stage in Toronto at Retail Council of Canada’s Retail Secure conference with leaders from The Gap and Kroger talking about violence in retail stores, keynotes on the state & future of retail in Orlando and Halifax, and at the 2023 Canadian GroceryConnex conference, hosting the CEOs of Walmart Canada, Longo's and Save-On-Foods Canada.   Michael brings 25+ years of brand/retail/marketing & eCommerce leadership experience with Levi's, Black & Decker, Hudson's Bay, Pandora Jewellery, The Shopping Channel and Retail Council of Canada to his advisory, speaking and media practice.

Michael also produces and hosts a network of leading retail trade podcasts, including the award-winning No.1 independent retail industry podcast in North America, Remarkable Retail,

Canada's top retail industry podcast; the Voice of Retail; Canada's top food industry and the top Canadian-produced management independent podcasts in the country, The Food Professor, with Dr. Sylvain Charlebois.

Rethink Retail has recognized Michael as one of the top global retail influencers for the fourth year in a row, Coresight Research has named Michael a Retail AI Influencer, and you can tune into Michael’s cooking show, Last Request BBQ, on YouTube, Instagram, X and yes, TikTok.

Available for keynote presentations helping retailers, brands and retail industry insiders explaining the current state of the retail industry in Canada and the U.S., and the future of retail.