Redefining Communications with Jenni Field

Chaos to calm: Bonus episode – Remotely Interested? research S4

We had to include a bonus episode for us to share with you our brand-new research into deskless workers called Remotely Interested? Listen as Jenni shares why we did it, what we did, and what the results are telling us, so you can look at how you can shift from chaos to calm with frontline or deskless workers in your organisation. If you are listening before the 3 October 2023, you can join our webinar where Jenni and Benjamin will be celebrating the launch of the findings. Click on the 20...

Chaos to calm: International culture and its impact on communication with Sarah Black S4 E10

In this final episode, Jenni talks to Sarah Black, global communications consultant, about the factors to consider when communicating within an international culture. Sarah talks about the challenges of working across different cultures, miscommunication when it comes to corporate values, and leadership expectations. As well as how small things can cause discontent, a lack of connection, and why people might even come across as rude when that’s completely unintended. They share tips and too...

Chaos to calm: How to manage difficult conversations with Louisa Clarke S4 E9

In this penultimate episode of season four, Jenni is joined by Louisa Clarke who is a specialist on how to manage difficult conversations. Are you a confrontation avoider? Louisa talks about moving away from the concept that having a difficult conversation involves being aggressive and bolshy. Louisa and Jenni discuss tips and tricks to help difficult conversations end up in a nicer place that cuts through the power dynamic. They talk about why having difficult conversations, setting boundar...

Chaos to calm: Why every leader needs a coach with Jo Twiselton S4 E8

There might be several items addressed in this episode with change communication consultant and leadership coach, Jo Twiselton, that will make you think, “Huh, that’s me!” Jo and Jenni talk about why every leader needs a coach to help guide them through this ever-changing world. Leaders are human too and you need to look after yourself first and foremost. Jo reveals some great tips that you can put into practice. As an executive coach, Jo is often working with the team to facilitate conver...

Chaos to calm: Managing reputation and risk with Eva Maclaine S4 E7

Join Jenni as she talks to communications strategist, Eva Maclaine, about managing reputation and the risks involved. In a world where technology and social media can highlight anything, whether it’s true or not, maintaining a good reputation is high on leaders’ priorities. They discuss how working with integrity and mindfulness is key when navigating your way through managing your reputation. Eva joined the collective team in 2022 as we found clients needed a little advice on reputation ma...

Chaos to calm: Finding calm within your communications team with Katie Marlow S4 E6

In this episode, Jenni is joined by Katie Marlow, an expert in internal communications and many other things! They touch on the importance of the internal communications role when organisations feel chaotic, have too many priorities, or poor communication. Katie offers advice on how to reduce the chaos and find your calm. Katie has been part of the collective team since the business started and has worked as retained support for clients for a number of years, helping them review and reshape...

Chaos to calm: How to build mental resilience in your organisation with John Humphreys S4 E5

Have you ever wondered where the responsibility for mental resilience lies in your organisation? Join John Humphreys, who has 25 years’ experience in the British Army, and Jenni as they discuss how to recognise the chaos that occurs when resilience levels are low, plus learn six great tips to build resilience in your team. Mental resilience is a topic that comes up often for communicators and organisations. John has worked with Jenni to develop and deliver workshops to communication teams ...

Chaos to calm: Translating your external brand into your employee experience with Lucy Kemp S4 E4

Everyone seems to be focusing on employee experience (EX) rather than employee engagement these days. It’s important to understand why people are job hopping and how to retain your top talent. In this episode employee experience strategist, Lucy Kemp, talks to Jenni about the employee experience and why it’s vital that you understand how important the line managers’ role is in translating your external brand into an authentic employee experience. They discuss why we need to give line manager...

Chaos to calm: Using data to make decisions with Benjamin Ellis S4 E3

In this episode, Jenni talks to Benjamin Ellis from SocialOptic, one of our collective partners. He talks through how collecting the right type of data about your organisation and employees will help you to plug-in and find the answers you need. It’s all about measuring to take action. Benjamin shares some great tips to help reduce the chaos and move towards calm through gathering and understanding the right data. Benjamin has worked with us on our research projects around line managers an...

Chaos to calm: Building an inclusive culture with Advita Patel S4 E2

In episode two, Jenni is joined by Advita Patel, inclusion and communications strategist, founder of Comms Rebel and part of our collective team, to talk about bringing a sense of calm around inclusion in the workplace. Advita explains the chaos that is created when organisations don’t focus on inclusion or aren’t nurturing an inclusive culture. She shares why performative inclusion is more harmful than doing nothing at all. And helps identify and find ways to create more calm in your organ...

Chaos to calm: Understanding organisational chaos with Jenni Field S4 E1

In the first episode of this season, Jenni delves into why communication is the antidote to organisational chaos. This is the only episode of season four that Jenni talks on her own (in all the others this season, she speaks with experts from our talented collective team). Do you know what chaos looks like in your organisation? Jenni will help you to understand and recognise those elements of chaos and ultimately bring you calm by guiding you through five things that can help. Thank you fo...

Chaos to calm: Season 4 Trailer

Welcome back to the Redefining Communications podcast by Jenni Field! And this season is a little different as we are making some changes to the podcast, and you’ll be hearing from experts in different areas as we explore how to help you go from chaos to calm. At Redefining Communications, we are a collective consultancy. This means that there are a team of experts in our collective who work with clients in different ways. Everyone in the collective team has specialist knowledge in a certa...

Chaos to calm: How to know if leadership is for you S3 E10

In the final episode of series three, Jenni talks about how to know if leadership is for you. She looks at how we behave and the traits we need to be aware of in ourselves if we want to embark on a leadership journey. Jenni shares the different definitions of leadership and management, the varying styles of leadership, some of the broader insights about behaviours, and they all link together. She also talks about trust and credibility too.    That brings us to the end of season three! Than...

Chaos to calm: Understanding the difference between empathy and compassion S3 E9

In this episode, Jenni talks about the differences between compassion and empathy. She asks whether we need it, if we can build and grow it, and addresses some of the myths around empathy, especially when it comes to leadership. She also discusses how trust links to leadership and how this is all connected. Jenni looks at different aspects to consider when you are trying to build and grow empathy or if you are advising leaders on how they might want to do things a little differently.   Tha...

Chaos to calm: How to communicate sustainability and purpose inside organisations S3 E8

This is a topic that our Twitter followers wanted Jenni to delve into further. In this episode, Jenni shares a little bit about sustainability and the chaos surrounding it by exploring the eight things we need to think about when communicating about this subject internally. Jenni will also shake the dust off a blog from 2019 about purpose and discuss viewpoints in further detail.   Thank you for listening!    Keep the conversation going, ask questions and share your thinking by joining t...

Chaos to calm: Culture, employee lifecycle and improving the employee experience S3 E7

In recent years, we have seen an increase in the conversations about the employee experience and how this links to the culture of an organisation. What we often miss, is the component parts of that experience. We don’t take time to look at each element of the employee life cycle and how the experience feels.    In this episode, Jenni talks through the stages of the employee life cycle and how culture plays a part in improving the overall experience.   Thank you for listening!    Keep t...

Chaos to calm: What are the best tools to help you prioritise? S3 E6

Do you love a post-it note? Is that enough to help you focus on the most critical things on your ever-growing “urgent” list? Prioritising can be hard at the best of times and in this episode, Jenni helps you by sharing three tools from her toolkit. She looks at the chaos that comes from a lack of prioritisation. And touches on the importance of clarity for your team to ensure you’re being realistic and fair to yourself as part of the process.   Thank you for listening!    Keep the conver...

Chaos to calm: What does an internal communications function do? S3 E5

In this episode, Jenni discusses the role of the internal communications function and the five-step model to get started. She will help you think about what your company might already have in place, and how this could be improved.   Thank you for listening!   Keep the conversation going, ask questions and share your thinking by joining the Redefining Communications community, and connecting with Jenni on LinkedIn and Twitter.   Resources:   Blog: How to master internal communication ...

Chaos to calm: How to rebuild trust S3 E4

In this episode, Jenni shares research into how to rebuild trust. She discusses how a lack of trust leads to chaos, what factors need to be considered and some insights from reading about trust and leadership. Jenni shares her advice to help you take action and go from chaos to calm, including the six elements of rebuilding trust.   Thank you for listening!   Keep the conversation going, ask questions and share your thinking by joining the Redefining Communications community, and connect...

Chaos to calm: The importance of being a learning organisation S3 E2

Jenni looks at what it means to be a learning organisation. She discusses the evolutionary mindset needed by the leadership team and the things to consider if you want to make some changes both in your mindset or in your organisational culture. She also shares eight ways to grow an evolutionary mindset. Keep the conversation going, ask questions and share your thinking by joining the Redefining Communications community, and connecting with Jenni on LinkedIn and Twitter.   Resources:   I...

Chaos to calm: Why we need to focus on employee alignment. S3 E1

Welcome to season three of the Redefining Communications with Jenni Field podcast!   In episode one, Jenni talks about employee alignment, having spent some time researching and discussing whether employee engagement has been a distraction for organisations and leaders – and whether we should be focusing on employee alignment instead. As always, Jenni wants to get to the root of what’s causing issues so that organisations can thrive.   Jenni shares the differences between employee engage...

Chaos to calm: Why we need unity in our leadership teams S3 E3

Welcome to episode three in which Jenni will be talking to you about leadership in a team. When we talk about leadership it’s often done talking about individuals. The one person to the many. But more and more leadership is about a team. Or it’s about a group of leaders through a hierarchy – from line manager upwards – that need to be united. Jenni shares the signs of chaos that can manifest in leadership teams to help you identify these within your own experience, and how to move from chao...

Redefining Communications With Jenni Field - Season 3 Trailer

Chaos to calm: Influence and persuasion. S2 E10

Influence and persuasion are important no matter what role you’re in. In this episode, Jenni explores some of the theories about influence and persuasion, and the potential links to chaos. She also shares five things to consider when it comes to influence, as well as the risk of cross over into manipulation.   Keep the conversation going, ask questions and share your thinking by joining the Redefining Comms community, and connecting with Jenni on LinkedIn and Twitter.   Here are links to...

Chaos to calm - Communicating change. S2 E9

Around 70% of change programmes fail. Often this failure is linked to employee resistance, poor management, and poor communication. If we know that so many fail due to, in part, poor communication, why is bringing in communication professionals still left until the last minute?   In this episode, Jenni talks broadly about communicating change inside organisations: why it goes wrong, three factors critical to success, and the "six concerns of change" for you to consider after listening. She...

Chaos to calm - Accountability. S2 E8

Why do we need accountability and why is it so hard? In this episode, Jenni looks at how accountability can cause chaos, its impact on trust, and the reasons behind it being critical to employee engagement. She also suggests ways to improve accountability, for you and others, and strengthen the link to organisational culture.   To keep the conversation going, connect with Jenni on LinkedIn and Twitter; ask questions and share your thinking!   Throughout the episode, Jenni shares a host ...

Chaos to calm: Trust and credibility. S2 E7

What is trust? What is credibility? Are they the same? Can you have one without the other? Jenni provides in-depth answers during this episode, reveals why we listen to some people more than others, and shares three core things to consider when it comes to building trust.   To keep the conversation going, connect with Jenni on LinkedIn and Twitter; ask questions and share your thinking!   Resources: Redefining Comms podcast Chaos to calm: Leading remotely S2 E1 https://redefiningcomms...

Chaos to calm: Managing stakeholders. S2 E6

Who are your stakeholders? Why do you need to manage them? What happens if you don’t?   In this episode Jenni explains the risks in not mapping all interested parties, gives you four key questions to help identify who they are, and talks through tools to model different groups critical to your success.   Resources: Blog: How RASCI can help you gain clarity and calm by Redefining Comms https://redefiningcomms.com/how-rasci-can-help-gain-clarity-and-calm/ Blog: How to manage stakeholder...

Chaos to calm: How to listen. S2 E5

Change over the decades has seen internal communication shift from being top down to more circular, from being broadcast to conversations. But for that to work we need to create spaces for conversations, and we must listen to people – really listen.   In this episode, Jenni lifts the lid on the chaos that comes from not listening, the risks of listening too much to the wrong people, and shares five things to do differently to create calm when listening to employees.   You can continue th...

Chaos to calm: Mergers and acquisitions. S2 E4

In this episode, Jenni tackles mergers and acquisitions, the differences between the two, the risk inherent in lumping the two terms together and, when it comes to communication and culture, how easily organisations can spiral into chaos.   Find out what this chaos can look like, where things can go wrong, and five key pieces of advice to help create calm when surrounded by so much change.   Resources The Art of Resilience by Ross Edgley https://uk.bookshop.org/books/the-art-of-resilie...

Chaos to calm - Team friction. S2 E3

We all want to work somewhere where we can share ideas, celebrate success and collaborate well across different departments. But, as Jenni points out, this often becomes tricky when competitive environments, big egos, gossip, passive leadership or low morale are allowed to fester. In this 15-minute episode, she also shares five fixes on how to bring people together. You can continue the conversation with Jenni on Twitter and LinkedIn RESOURCES Influential Internal Communication by Jenni F...

Chaos to calm - Loss of purpose. S2 E2

Organisational purpose looms large on leadership agendas as we move out of the pandemic. In this episode, Jenni’s broad look at this big topic will help you think differently about the chaotic impact purpose can have on organisation when it disappears and the length of time it takes for that impact to be felt. Plus three questions to help you turn chaos to calm. You can continue the conversation with Jenni on Twitter and LinkedIn   RESOURCES: Influential Internal Communication by Jenni F...

Chaos to calm - Leading remotely. S2 E1

In this first episode of season 2, Jenni looks at the impact of remote work on building and maintaining relationships, and how that may feel whether you’re leading a team or trying to engage with people across an organisation. She also identifies key chaotic symptoms that can emerge when you’re remote, and offers six tried-and-tested suggestions to help you go from chaos to calm. You can continue the conversation with Jenni on Twitter and LinkedIn   RESOURCES: Workshop: The power of pro...

Chaos to Calm : Why communication is important. S1 Bonus episode

Season 2 kicks off in a few months, but I couldn’t leave you in a listening limbo without an episode!   Are you looking at communication within your organisation, why you should invest in it or what’s causing chaos? At just 4mins 30 secs, this bite-sized episode sums up the five principles as to why communication is important.   There’s also a sneak preview of some big topics destined for the new season.   Connect with Jenni via Twitter @mrsjennifield Via LinkedIn https://www.linkedin...

Chaos to calm: Organisational Growth S1 E10

In the final episode of season 1, Jenni explains how rapid growth in organisations can create chaos, why this happens and the six things you can do to fix it.   With rapid growth comes the important window of opportunity to adapt, re-evaluate processes and ways of working which, if missed, results in toxic chaos.   If you’re experiencing growing pains, here Jenni gives you freedom within a framework to go from chaos to calm.   Things that will help you go from chaos to calm:   Our Le...

Chaos to Calm: Organisational Growth S1 E10

In the final episode of season 1, Jenni explains how rapid growth in organisations can create chaos, why this happens and the six things you can do to fix it.   With rapid growth comes the important window of opportunity to adapt, re-evaluate processes and ways of working which, if missed, results in toxic chaos.   if you’re experiencing growing pains, here Jenni gives you freedom within a framework to go from chaos to calm.   Things that will help you go from chaos to calm:   Panopt...

Chaos to calm: Culture and leadership S1 E9

In episode 9, Jenni defines culture and leadership, and their crucial combined role in creating calm within organisations.   Explaining the rationale behind grouping the two together based on the belief that culture must be intentional and that intention must come from the top, she. also shares valuable tips and practical techniques on how to analyse culture and leadership to nurture calm.   Things that will help you go from chaos to calm: Culture shock – why we need to be more intentio...

Chaos to calm: Employee engagement, employee experience and internal communication S1 E8

In episode 8, Jenni defines and compares employee engagement, employee experience and internal communication and how they’re intrinsically linked.   She then explains why aligning each element is important and that ignoring them leads to organisational chaos.   Things that will help you go from chaos to calm:   The MacLeod Report: Engaging for Success by David MacLeod & Nita Clarke engageforsuccess.org/engaging-for-success/   Influential Internal Communication by Jenni Field https:...

Chaos to Calm: Employee engagement, employee experience and internal communication S1 E8

In episode 8, Jenni defines and compares employee engagement, employee experience and internal communication and how they’re intrinsically linked.   She then explains why aligning each element is important and that ignoring them leads to organisational chaos.   Things that will help you go from chaos to calm:   The MacLeod Report: Engaging for Success by David MacLeod & Nita Clarke engageforsuccess.org/engaging-for-success/   Influential Internal Communication by Jenni Field https:...

Chaos to calm: The Field Model™. S1 E7

Welcome to Redefining Communications with Jenni Field. In this episode Jenni talks about the three phases of The Field Model™, why she devised it and gives examples of what the many faces of chaos within organisations can look like. She shares tips on how to understand what’s really going on, why it’s important to diagnose root causes, and how to fix things for the long term. Finally, Jenni looks at how to create calm. The Field Model™ https://redefiningcomms.com/the-field-model/ Influe...

Chaos to Calm: The Field Model™. S1 E7

Welcome to Redefining Communications with Jenni Field. In this episode Jenni talks about the three phases of The Field Model™, why she devised it and gives examples of what the many faces of chaos within organisations can look like. She shares tips on how to understand what’s really going on, why it’s important to diagnose root causes, and how to fix things for the long term. Finally, Jenni looks at how to create calm. The Field Model™ https://redefiningcomms.com/the-field-model/ Influe...

Chaos to calm: Building resilience. S1 E6

In this episode Jenni talks about mental resilience, explains how it differs from mental health, and shares coping strategies to practise every day to build resilience and enable you to better handle life’s setbacks. She introduces us to ‘hopeful equanimity’ – that balance of hope and optimism with realism – and some preparation strategies based around reframing and drawing on past experiences. Find out the five elements of building mentally resilient teams. To help you go from chaos to c...

Chaos to calm: Fear and trust. S1 E5

Welcome to Redefining Communications with Jenni Field. In this episode Jenni talks about the role of fear in organisations and society, and how to build trust.  She shares how fear creates chaos inside organisations and how we need to understand more about how we work as human beings.  Find out the five things you need to know about fear and how it can be created in us, as well as five things to help you create trust in leadership.    Things that will help you go from chaos to calm: Th...

Chaos to calm: Impactful communication S1 E4

Welcome to Redefining Communications with Jenni Field. In this episode, Jenni talks about impactful communication skills, identifies the chaos that comes from not training people in communication, and shares six things to consider when it comes to being impactful in turning chaos to calm. Things that will help you go from chaos to calm: How a ham and cheese baguette can help you listen podcast by Calm Edged Rebels calmedgedrebels.com/how-a-ham-and-cheese-baguette-can-help-you-listen/ Co...

Chaos to calm: Staying focused S1 E3

Welcome to this episode of Redefining Comms with Jenni Field. This episode is all about being busy, staying focussed and productivity. Join Jenni as she shares some research around how our brains work and how knowing this will help us manage our time and attention as well as our boundaries with others. Find out how to use timers, what eat the frog means and why none of us can multi task! Things that will help you go from chaos to calm: Power of productivity workshop: https://redefiningco...

Chaos to calm: Leadership behaviours S1 E2

Welcome to this episode of Redefining Comms with Jenni Field. In this episode Jenni delves into the broad issue of leadership – the skills and behaviours needed to avoid causing chaos in your organisation. Jenni shares the seven themes to explore when it comes to leading an organisation as well as the skills and behaviours needed to create an engaging and efficient organisation. Find out how ego, integrity and accountability are all things we need to talk about when it comes to leadership....

Chaos to calm: Hybrid working S1 E1

Welcome to the first episode of Redefining Comms with Jenni Field. In this episode Jenni addresses the topic of hybrid working – how it causes chaos, what that looks like in organisations and how to bring calm. Find out why surveys won’t help you fix things, what we can learn from the industrial revolution and Jenni’s five tips to help you move forwards. Things that will help you go from chaos to calm: Rebel Ideas by Matthew Syed: https://www.matthewsyed.co.uk/resource/rebel-ideas-the-po...

Introducing Redefining Communications with Jenni Field

In this new podcast, Jenni Field, business communications strategist, shares her advice to help organisations and teams go from chaos to calm. In this new podcast series she will share her experience and insights on a variety of topics linked to business, including organisational culture, hybrid working, productivity, boundaries and leadership. Each episode will be no more than 15 minutes long. Whether you work for a large organisation or a small business this is for you. In my book Influ...