Nick Martin - Manager, Customer Experience - Quality, Training, and Development at Harry's, Inc. [Customer Experience]
Press 1 For Nick
English - February 27, 2021 03:00 - 33 minutes - 26.7 MBMarketing Business customer experience employee experience customer journey customer service contact center culture personalization storytelling Homepage Download Google Podcasts Overcast Castro Pocket Casts RSS feed
Nick kicks off the episode by talking about how he had to take a three-day winter survival course to get into high school, and then like every great CX leader, he brings the conversation back to feedback, coaching, effortless experience, and having Harryβs be as β¦ forgetful as possible.
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π¨π« ππ’ππ€ ππ¨ππππ¬π π’π¬ ππ¨π°ππ«ππ ππ² πππ. They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulting services to optimize your customer contact center, inspiring and designing transformational change to modernize and prepare your business for the future. www.govds.com
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