Press 1 For Nick
350 episodes - English - Latest episode: about 1 month ago -Learn from Leaders (Chick-fil-a, The Ritz-Carlton, Crumbl Cookies, Zappos, Google, and Disney), best-selling authors (Matt Dixon, Laura Gassner Otting, Kindra Hall, Joey Coleman), and other fascinating people like Hostage Negotiators, Authors, Scientists, TEDX Speakers, and Researchers.
Each episode features topics like Customer Experience, Employee Experience, Customer Journey, Customer Service, Employee Experience, Contact Center, Culture, Personalization, Storytelling, and more.
The host of this podcast, Nick Glimsdahl uncovers insights and ideas that you can apply today.
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Episodes
Beyond the Buzz: Real Strategies for Thriving in Customer Experience with Chris Hood
March 13, 2024 10:04 - 43 minutes - 39.4 MBWelcome to another episode of Press 1 For Nick! Today we have a treat for our listeners as we dive into the world of customer experience and strategy with Chris Hood, the mastermind business strategist and a recognized customer experience guru. In this episode, Chris shuns the allure of inflated titles, underlining the importance of achievements over nominal status - a topic we thoroughly dissect, particularly the manipulation of titles for credibility in smaller businesses. As we navigat...
Mastering Self-Worth Beyond Others' Opinions with Dr. Michael Gervais
December 20, 2023 09:01 - 42 minutes - 39.1 MBWelcome back to another episode of "Press 1 For Nick"! In today's episode, we have the pleasure of having a special guest, Dr. Michael Gervais, Founder of Finding Mastery.Dr. Mike is a world-renowned psychologist and author of "The First Rule of Mastery," bringing two decades of experience working with the elite in sports and business. This episode revolves around the critical importance of self-talk, breathing, and mental training techniques like meditation and mindfulness. We'll be explor...
J.J. Peterson - Co-Author of the Book, Marketing Made Simple [Marketing]
December 13, 2023 15:14 - 43 minutes - 33.5 MBJ.J. Peterson - StoryBrand Chief of Teaching and Facilitation at StoryBrand and Co-Author of the Book, Marketing Made Simple [Marketing] ABOUT NICK GLIMSDAHL Subscribe to my bi-weekly newsletter Find me on Twitter Find me on LinkedIn LISTENER SUPPORT Purchase Nick’s books: Reasons NOT to Focus on Employee Experience: A Comprehensive Guide Apparel: https://www.teepublic.com/user/press-1-for-nick Support this show through Buy Me A Coffee BOOK RECOMMENDATIONS: Learn about all the g...
Strategies for Success at Ford Motor Company, with Geralyn Gaines
November 29, 2023 06:28 - 25 minutes - 45.9 MBIn today's episode, we have the pleasure of having a special guest, Geralyn Gaines, Guest Experience Immersion Manager at Ford Motor Company.Join us on this episode of the Press One podcast as we speak with Geraldine Gaines, the Guest Experience Immersion Manager at Ford Motor Company. Geraldine shares insights on enhancing the guest experience, the importance of diversity and inclusion, and the evolution of customer expectations in the automotive industry.In this episode, we'll cover:- The...
Discovering Your Purpose: Living with Intention and Meaning, with Elizabeth Dixon
November 22, 2023 13:22 - 29 minutes - 18.8 MBEpisode Highlights: In today's episode, we have the pleasure of having a special guest, Elizabeth Dixon, President and CEO of Trilith Foundation.Join us as we dive into the importance of understanding and living out one's purpose in life, and how it can lead to personal and professional fulfillment.In this episode, you will also learn more about:• The definition of purpose and its significance in our lives• How to distinguish between taking purpose from our work and bringing purpose to our ...
Balancing Workload and Prioritizing Tasks: Insights from a Golf Industry Professional [Golf Experience]
October 11, 2023 12:50 - 31 minutes - 23.9 MBEpisode Highlights: In this episode, Michael Tingey will be sharing his insights and experiences in the golf industry. He began his journey in the golf industry while still in college. Working as a sales associate at Uinta Golf in Utah, he sold golf clubs while pursuing his degree. As he approached graduation, Michael had offers from various industries but realized that his passion lay in golf. He will take us on a journey through his career at Ping, a renowned golf company, and highlight...
Elevating Your Workforce: Unraveling the Employee Experience with Joey Coleman [Employee Experience]
October 04, 2023 09:00 - 37 minutes - 30.9 MBJoin us for a captivating discussion on employee experience, including 'The First 100 Days' framework, unique employee benefits, and mastering the art of balancing engagement and care. Tune in to unlock your organization's workforce potential! 🌟 🎬 Episode Highlights: Shift from Customer to Employee Experience: Join us as we explore why renowned customer experience expert Joey shifted his focus to employee experience, unveiling how this transition transformed his perspective on customer expe...
Mastering Video Content Creation: Tips and Strategies to Connect with Your Target Audience, with Alex Sheridan [Video Experience]
September 27, 2023 09:00 - 40 minutes - 33.2 MBEpisode Highlights: Alex Sheridan, Founder of Impaxs, a marketing company that helps B2B companies build world-class brands, and attract clients through video content. He is an expert in strategy training and coaching for small to medium-sized companies, as well as providing top-notch video editors for businesses. With a keen eye for identifying opportunities and leveraging the power of video content, Alex has helped numerous companies develop custom strategies and execute them with remarka...
🍔 Crave-Worthy Burgers and Consistent Guest Experiences: The Secrets to Bobby's Burgers' Success. With Anne Pritz, CMO. [Guest Experience]
September 20, 2023 09:00 - 32 minutes - 24 MBAnne Pritz, a former aspiring veterinarian, had her career aspirations change to focus on the food industry. Anne's career path has since been dedicated to working with various food brands, both domestically and internationally, with a focus on supporting franchisees in growing and establishing profitable businesses. She finds immense fulfillment in assisting franchisees and jumped at the opportunity to develop Bobby's Burgers by Bobby Slay into a franchise model. Anne recognizes the potent...
The Power of Customer Experience: Insights from Kerry Bodine, Author and Global CX Expert [Customer Experience]
September 18, 2023 09:00 - 37 minutes - 31.4 MBKerry Bodine is the co-author of Outside In and a globally recognized customer experience expert. She founded Bodine & Co. in 2014 on the belief that unified and profitable customer experiences must be built from within — and that requires new ways of working and thinking. 0:41.206 People might know about you 2:45.090 - 5:17.354 Why CX must be built from within the organization 6:16.947 - 7:37.675 Don’t make decisions based on flawed assumptions 8:15.106 - 9:17.159 Tell Stories to...
Unveiling Excellence with Horst Schulze: A Journey from The Ritz-Carlton to Personal Mastery [Hospitality]
September 13, 2023 09:00 - 46 minutes - 34.9 MBIn this episode, we delve into the remarkable life and wisdom of Horst Schulze, a true luminary in the hospitality industry and a founding member of The Ritz-Carlton Hotel Company. Horst Schulze's profound insights have not only shaped the luxury hospitality landscape but have also empowered individuals and organizations to strive for excellence in every endeavor. Join us as we uncover the essence of excellence through the lens of a visionary leader. Episode Highlights: The Early Spark: E...
Mastering the Sales Experience: Insights with Jason Cutter, CEO of Cutter Consulting Group [Sales]
September 11, 2023 09:00 - 38 minutes - 25.5 MBJoin us on this enlightening episode of Press 1 For Nick as we sit down with Jason Cutter, CEO of Cutter Consulting Group, a renowned expert in mindset and scalability. With an unconventional background in Marine Biology, Jason has not only defied expectations but also redefined success in sales and team building. Through his books, podcasts, and client work, he's on a mission to unlock the secrets to closing deals, increasing earnings, and achieving scalable results. Episode Highlights: U...
From Consultant to Chief Marketing Officer at Dave's Hot Chicken
September 06, 2023 09:00 - 23 minutes - 53.3 MBEpisode Highlights: Brad Haley, the Chief Marketing Officer at Dave's Hot Chicken shares his journey with Dave's Hot Chicken, from starting as a consultant to becoming the CMO. He discusses the challenges of maintaining the brand's unique identity and quality as it grows rapidly. Brad emphasizes the importance of authenticity and organic content in their marketing strategy, relying on passionate followers and influencers who genuinely love the brand. He also shares lessons and strategie...
Ron Kaufman - Author of the New York Times Bestseller "UPLIFTING SERVICE" [Service]
September 04, 2023 09:00 - 30 minutes - 26.5 MBHow to have Uplifting Service - Ron Kaufman, New York Times Bestselling Author "UPLIFTING SERVICE" [Service] ABOUT NICK GLIMSDAHL Subscribe to my bi-weekly newsletter Find me on Twitter Find me on LinkedIn LISTENER SUPPORT Purchase Nick’s books: Reasons NOT to Focus on Employee Experience: A Comprehensive Guide Apparel: https://www.teepublic.com/user/press-1-for-nick Support this show through Buy Me A Coffee BOOK RECOMMENDATIONS: Learn about all the guests' book recommendations ...
The Connection Between Mindset and Achievement in Business and Athletics, Jeff Dudan - CEO and Chairman of HomeFront Brands [Franchising]
August 30, 2023 09:00 - 55 minutes - 50.8 MBEpisode Highlights: Jeff Dudan is the CEO and Chairman of HomeFront Brands, a property service franchise platform that empowers entrepreneurs to create thriving franchised residential and commercial property service local businesses. A seasoned business builder and franchise executive, he has more than 30 years of experience building, operating and successfully exiting national franchise brands, including the leading national restoration franchise AdvantaClean. Dudan is also a noted podcast...
Nurturing Success and Empathy in Business: A Conversation with Jane Grote Abell of Donatos Pizza [Heart]
August 28, 2023 09:00 - 36 minutes - 31.8 MBIn this episode, Nick Glimsdahl engages in an insightful discussion with Jane Grote Abell, Executive Chairwoman of Donatos Pizza. Jane shares lessons learned from her father, emphasizing integrity and customer focus as Donatos' cornerstones. Reflecting on her experience on Undercover Boss, Jane stresses the value of active listening and empathy in leadership. A key highlight is the discussion on prioritizing employee well-being. Jane explains how this approach fuels loyalty and innovation, ...
Founding Principles and Exceptional Customer Experience at Christian Brothers Automotive [Customer Experience]
August 23, 2023 13:48 - 26 minutes - 17.7 MBEpisode Highlights: 1. The Unconventional Approach to Customer Service: Christian Brothers Automotive's journey started with a unique vision - to be more than just a repair shop. They've embraced the role of a guide, helping customers navigate their vehicle repair journey. By prioritizing transparency, trust, and informed decision-making, they've created an atmosphere that fosters lasting relationships. 2. Creating the "Nice Difference": From their inviting environment to their transpare...
Unveiling the Power of StoryBrand: Conversation with J.J. Peterson, Co-Author of "Marketing Made Simple"
August 21, 2023 09:00 - 43 minutes - 33.5 MBJ.J. Peterson - StoryBrand Chief of Teaching and Facilitation at StoryBrand and Co-Author of the Book, Marketing Made Simple [Marketing] ABOUT NICK GLIMSDAHL Subscribe to my bi-weekly newsletter Find me on Twitter Find me on LinkedIn LISTENER SUPPORT Purchase Nick’s books: Reasons NOT to Focus on Employee Experience: A Comprehensive Guide Apparel: https://www.teepublic.com/user/press-1-for-nick Support this show through Buy Me A Coffee BOOK RECOMMENDATIONS: Learn about all the g...
Mastering Customer Engagement: Insights from Marriott's Transformation Strategist, Ricardo Parodi [Customer Engagement]
August 16, 2023 09:50 - 18 minutes - 29.6 MBStep into the dynamic world of hospitality where crafting unforgettable customer experiences is a finely tuned art, demanding precision, innovation, and a keen understanding of evolving trends. Meet Ricardo, a seasoned luminary at Marriott International, whose expertise shines through as he redefines customer engagement and elevates brand experiences, setting new standards for excellence. Exploring Transformation: The Genius Behind the Evolution Introducing Ricardo, a trailblazer at Marrio...
Mastering the Path to 1,000,000 Daily Cookies: Insights from Jason McGowan, CEO & Founder of Crumbl Cookies [Enhancing Customer Experience]
August 14, 2023 11:04 - 37 minutes - 33 MBEmbarking on the Journey to 1,000,000 Daily Cookies: Insights from Jason McGowan, CEO & Founder of Crumbl Cookies [Enhancing Customer Experience] Meet Jason McGowan, the visionary co-founder and esteemed CEO of Crumbl Cookies. For those not yet familiar, Crumbl Cookies stands as America's unparalleled gourmet cookie powerhouse, experiencing an exponential rise in popularity. Jason's unparalleled contribution lies in crafting the very recipe that underpins Crumbl’s iconic chocolate chip cook...
The Power of Deep Listening 👂: Transforming Leaders and Organizations, Oscar Trimboli [Listening]
August 09, 2023 09:00 - 54 minutes - 38.9 MBIn this episode, Oscar Trimboli shared his transformative journey through deep listening and how it impacts leaders and organizations. A pivotal wake-up call during a budget meeting made him realize he wasn't truly listening. This led him on a quest to uncover the profound impact of deep listening, which reveals the unspoken 86% of communication and the root causes of issues in group discussions. Check out the article I wrote about this episode, here: https://www.linkedin.com/build-relation...
⚡ The JOLT Effect: How High Performers Master Indecision by Matt Dixon [Sales]
August 07, 2023 09:00 - 42 minutes - 33.3 MBIn "The JOLT Effect," sales expert Matt Dixon explores the art of overcoming indecision in the buying journey. He introduces the JOLT method, a powerful framework that empowers salespeople to guide customers toward making confident decisions. Let's delve into some key insights from the book: Understanding the Customer's Buying Journey: Did you know that customers are often well into their buying journey even before reaching out to a supplier? By the time they make contact, they've likely c...
🔑 Mastering Emotional and Unconscious Clue-Based Experience Design with Lou Carbone 🔓 [Customer Driven]
August 02, 2023 09:00 - 35 minutes - 23.6 MBIn this episode, we delve into the fascinating world of experience management and design with the renowned pioneer, keynote speaker, and expert, Lou Carbone. Join us as we unlock the power of emotional and unconscious clue-based experience design and learn how businesses can create profound connections with their customers. Key Points Discussed: The Essence of Total Experience Management 💖 Discover why going beyond surface-level interactions is crucial in crafting extraordinary value and f...
From Homeless to Vice President: The Remarkable Journey of Sean Ilenry at Dutchie [Self-Made Success]
July 31, 2023 09:00 - 32 minutes - 26.7 MBIn this inspiring episode, we sit down with Sean Ilenry, Vice President of Support at Dutchie, and delve into his incredible journey from homelessness at 19 to becoming a successful executive at 29. As a true self-made success story, Sean shares valuable insights and wisdom on career happiness, maximizing potential, and the profound role of customer service in the modern business landscape. Key Discussion Points: Unveiling the Current Mission: Sean opens up about his current mission and th...
The Big Chicken Journey: Exciting Growth and Memorable Experiences with Josh Halpern [Experiences]
July 26, 2023 09:00 - 30 minutes - 20.9 MBIn this podcast, we explore Josh Halpern's journey as the CEO of Shaquille O'Neal's restaurant franchise, Big Chicken, and his passion for creating unforgettable experiences in the hospitality industry. Key Points: Partnership and Collaboration: Josh's collaboration with Big Chicken stemmed from a previous partnership with Shaquille's restaurant group, leading to an exciting journey of growth. Remarkable Growth: Big Chicken has rapidly expanded with 23 locations already open and nearly 30...
The Five Laws of Stratospheric Success - Bob Burg [Giving]
July 24, 2023 09:00 - 39 minutes - 36.1 MBBob talks about: · Your true worth is determined by how much you give in value than you take in payment · The Five Laws of Stratospheric Success · And the importance of communicating with tact and empathy ABOUT NICK GLIMSDAHL Subscribe to my bi-monthly newsletter Find Press 1 For Nick on YouTube Find me on Twitter Find me on LinkedIn LISTENER SUPPORT Purchase Nick’s books: Reasons NOT to Focus on Employee Experience: A Comprehensive Guide Apparel: https://www.t...
Embracing Fulfillment in the Future of Work: Insights from Jenn Lim, Chief Happiness Officer [Happiness]
July 19, 2023 09:00 - 26 minutes - 36.6 MBEmbracing Fulfillment in the Future of Work: Insights from Jenn Lim, Chief Happiness Officer [Happiness] In this podcast episode, Jenn Lim, Chief Happiness Officer at Delivering Happiness, shares valuable insights on the future of work and the pursuit of fulfillment in the post-COVID world. She emphasizes the need to go beyond superficial happiness and focus on living an authentic and meaningful life aligned with one's values and purpose. Jenn discusses the importance of self-reflection, se...
Heart-Centered Leadership: Unleashing Your Potential with Claude Silver, Chief Heart Officer at VaynerMedia [Culture]
July 17, 2023 09:00 - 31 minutes - 25.4 MBWhat is one thing people might not know about you? Tell me about your Nana... 😊 Tell my listeners about Vayner Media. What does it mean to Lead from the Heart? What is the most important trait to look for when hiring? What does it mean to have Emotional Optimism? Tell me about this Honey Empire you have built at Vayner Media. Why do you focus on people first? What is the ROI for great Culture? What does empathy mean to you? What book, person, or experience has influenced you the mo...
Driving Innovation in the City of Las Vegas - Michael Lee Sherwood, Chief Innovation Officer [Innovation]
July 12, 2023 09:00 - 20 minutes - 27.7 MBIntroduction: In this episode, we have the privilege of speaking with Michael Lee Sherwood, an influential figure in driving technological innovation within the City of Las Vegas. As the former Chief Information Officer (CIO) of the city, Michael shares valuable insights and case studies highlighting the impact of technological implementations in enhancing efficiencies, improving customer experiences, and boosting productivity. Key Discussion Points: Leveraging Technology for City Advance...
Unleashing the Power of Hospitality: Insights from Chris Olexa, CEO/Founder at Aspire2B Hospitality Group [Hospitality]
July 10, 2023 09:00 - 37 minutes - 30.1 MBIntroduction: In this episode, we have the pleasure of speaking with Chris Olexa, the CEO/Founder of Aspire2B Hospitality Group. Chris is an esteemed figure in the hospitality industry, and in this conversation, he shares his valuable insights and experiences that have shaped his journey towards being hospitality-driven. Join us as we explore the importance of hospitality and its impact on achieving excellence and success. Key Discussion Points: The Genesis of a Hospitality Career: Chris...
Data Doesn't Help, BUT Storytelling Does - David Hutchens, Author, CEO at The Storytelling Leader [Storytelling]
July 05, 2023 17:16 - 40 minutes - 34 MBDavid Hutchens, Author, CEO at The Storytelling Leader [Storytelling] How did you get into storytelling? How does storytelling help ideas move through the organization? Why do people get fearful of storytelling? How does Storytelling create an emotional connection? What are the stories we should bring to the CX and EX? Outlearning the wolves What book or person in customer service or experience has influenced you the most in the past year? If you could leave a note to all customer service ...
Unlocking the Power of Difficult Conversations: Finding Confidence in Conflict with Kwame Christian - Founder and Managing Director for the American Negotiation Institute [Conflict]
July 05, 2023 12:40 - 29 minutes - 22.3 MBIn this episode, we dive into Kwame Christian's insightful book, "Finding Confidence in Conflict," as he shares valuable insights on various aspects of navigating difficult conversations. Kwame discusses the following key points: Compassionate curiosity: Kwame explores the concept of compassionate curiosity and its significance in engaging with others during conflict. Learn how adopting this mindset can transform challenging conversations into opportunities for growth and understanding. Th...
Unleashing the Power of Employee Experience: Insights from Joey Coleman [Employee Experience]
June 28, 2023 09:00 - 37 minutes - 30.9 MBIn this episode, we dive deep into the world of employee experience with renowned customer experience expert, Joey. We explore why Joey shifted his focus from customer experience to employee experience in his book and how his perspective on customer experience has evolved through this lens. Joey provides an overview of the eight phases of the employee experience outlined in his book, comparing them to the eight phases of the customer experience. Discover how these phases intertwine and infl...
The Power of Listening: Unveiling the Impact of Frontline Leaders with Jason Lippert, CEO at LCI Industries [Listening]
June 26, 2023 09:00 - 36 minutes - 30 MBJason Lippert, the CEO at LCI Industries, a company where he has held various roles for the past 28 years, starting as a management trainee. Lippert's leadership combines strategic manufacturing capabilities with a winning team culture, enabling LCI Industries to deliver unparalleled customer service, award-winning innovation, and premium products to every customer they serve. Get ready to discover a different side of Jason Lippert as we kick off the episode with a question that reveals a s...
Shaping the Future of Customer Service: A Conversation with Becky Ploeger, Head of Hilton Reservations and Customer Care [Contact Center]
June 21, 2023 09:00 - 20 minutes - 16.6 MBBecky Ploeger, Hilton as the Head of Hilton Reservations and Customer Care Key Takeaways: Becky Ploeger's career took an unexpected turn, leading her to the contact center industry, which became her true passion. Agility, technology, people skills, and analytics are crucial in the contact center industry. Listening to customers and embracing proactivity are key to providing better experiences. AI can enhance teams' effectiveness while requiring human oversight to ensure genuine experien...
Mastering the Customer Journey: Strategies for Leveraging CEC Channels, Analytics, and Technology with Kacey Tolua, Senior Director of CEC Technology, Channels, and Self-Service at Marriott International [Contact Center]
June 19, 2023 09:00 - 25 minutes - 20.4 MBKey Takeaways: Effectively leveraging CEC channels is essential for creating a powerful omnichannel strategy and enhancing the entire customer journey. Analytics plays a crucial role in driving decision-making and optimizing customer experience initiatives. Understanding customer intent is vital for prioritizing the customer experience and aligning business strategies with customer needs and expectations. Businesses should continuously adapt their strategies to evolving customer behavior...
The Key to Scaling Success: Balancing People, Processes, and Tools - Lydia Clayton, AVP Contact Center Operations of Cox Automotive [Contact Center]
June 14, 2023 09:00 - 32 minutes - 24.5 MBThe Key to Scaling Success: Balancing People, Processes, and Tools - Lydia Clayton, AVP Contact Center Operations of Cox Automotive Key Takeaways: Establishing a strong foundation is crucial for scaling success. Identify core capabilities, processes, and tools that support your organization's growth goals. Striking the right balance between people, processes, and tools is an art. Understand the strengths of your workforce, automate tasks where possible, and select tools that enhance your ...
Tony Amante Schepers - Director of Operations and Customer Experience Success at Curbside Kitchen. [Customer Experience]
June 12, 2023 09:00 - 34 minutes - 25.3 MBTony Amante Schepers is the Director of Operations and Customer Experience Success at Curbside Kitchen. Success in customer experience is defined by creating meaningful and memorable interactions that exceed customer expectations, build trust, and leave a lasting positive impression. When facing challenges in a CX leadership role, it's important to assess the situation, understand existing processes and culture, and identify quick wins to demonstrate the value of CX and gain support from l...
Building a Thriving Work Environment: New Talent, Communication, and Care - Jennifer Bok, AVP of Technology Operations at Nationwide [Associate Care]
June 07, 2023 09:00 - 26 minutes - 19.9 MBHere are the key takeaways: Unique Approach: Nationwide takes a unique approach to tackle technology problems by empowering entry-level talent. They provide team members with a pathway to successful careers beyond the contact center, allowing them to make a significant impact across various departments within the organization. Talent Retention: Nationwide prioritizes the growth and career development of talented individuals. They recognize the potential of smart and capable indivi...
Mastering the Art of Tactful and Strategic Focus in Customer Service with Christine McHugh a renowned Org Effectiveness Consultant, Coach, Board Member, and Published Author [Customer Service]
June 05, 2023 09:00 - 32 minutes - 26.4 MBChristine McHugh is an executive coach, consultant, and former Fortune 200 leader with hands-on experience, including 27 years at Starbucks. As a coach, Christine partners with leaders looking to scale their organizations, bringing a wealth of experience in strategic planning, operations, and culture development. She is president of the board for the Green Apron Alliance, a global nonprofit organization for Starbucks alumni. As a fellow runner, how does distance running align with Customer...
Unleashing Customer Experience: Insights from Wayfair's GM on Analytics, Actionable Insights, and Customer Happiness [Customer Experience]
May 31, 2023 09:00 - 23 minutes - 17.4 MBIn this engaging podcast episode, join host Nick Glimsdahl as he sits down with Shantanu Das, the GM and Head of Global Frontline Customer Experience at Wayfair. Discover the secrets behind Wayfair's remarkable journey in delivering exceptional customer experiences and unlocking the true power of customer satisfaction. Customer Contact Week is the leading event series dedicated to serving professionals within the customer service industry, kicks off its silver jubilee celebration in Las Veg...
Unleashing the Potential of E-Learning: Expert Insights with Marc Havercroft, President at Go1 [E-Learning]
May 29, 2023 10:10 - 34 minutes - 28.1 MBHow to Solve Problems with E-Learning - Marc Havercroft, President at Go1 [E-Learning] Their purpose (and passion) is to rekindle people’s love for learning, reigniting their childlike insatiability for new knowledge and experiences. They make learning simple, accessible, convenient, and comprehensive. Our platform consolidates all the types, topics, and formats of learning material available, making it easy to access and intuitive to use. They are the World’s Most Popular Corporate E-Learn...
Unlocking the Power of Wonder Drug: Dr. Stephen Trzeciak Reveals the Secrets to Living Longer, Boosting Energy, and Finding Happiness through Compassion and Service [Compassion]
May 24, 2023 09:00 - 26 minutes - 22 MBStephen Trzeciak. He is a physician-scientist, Chief of Medicine at Cooper University Health Care, and Professor and Chair of Medicine at Cooper Medical School of Rowan University in Camden, New Jersey. Dr. Stephen Trzeciak is a specialist in intensive care medicine and a clinical researcher with more than 120 publications in the scientific literature. Dr. Stephen Trzeciak is the co-author of two books, Compassionomics: The Revolutionary Scientific Evidence that Caring Makes a Difference, a...
Why Brands Need To Be more Human - Ilenia Vidili, Customer-Centricity Advisor [Customer Centricity]
May 22, 2023 09:00 - 39 minutes - 32.5 MBWhy Brands Need To Be more Human - Ilenia Vidili, Customer-Centricity Advisor [Customer Centricity] She is a passionate customer-centricity advisor, author, and keynote speaker. She has been inspiring leaders and C-level executives of world-class organizations on embracing customer-centricity as the key to unlocking the future of business. Driven by bringing humanity to business, her mission is to see a brighter future—where companies embrace a higher purpose, create value for all stakehold...
Revolutionizing Healthcare: The Power of Compassion and Patient Experience with Jennifer Carron, Patient Experience Officer at BJC Healthcare [Patient Experience]
May 17, 2023 09:00 - 31 minutes - 25.6 MBJennifer Karen is the Patient Experience Officer at BJC Healthcare and an industry leader in HealthCare experience strategy. Jennifer is an active member and advisor to national and international organizations and Boards. She is a fire starter inspiring a culture of service excellence, hospitality, ownership, and results across the globe. What does patient experience mean to you? 1:13.868 – 1:49.720 How can you give your patient their best life? 2:04.793-3:26.103 What questions are you aski...
Tom DeWitt - Director - CXM@MSU at Michigan State University, President - CX of M - Michigan's Association of Customer Experience Professionals [Education]
May 15, 2023 09:00 - 26 minutes - 21.4 MBTom DeWitt - Director - CXM@MSU at Michigan State University, President - CX of M - Michigan's Association of Customer Experience Professionals [Education] CXM@MSU: Conferences, Companies, Action Teams, Roundtables, Mentorship What is the role of the collaborative? What does the Master's Degree entail? What is the goal for enrollment? Who do you believe might be a good fit? ABOUT NICK GLIMSDAHL Subscribe to my bi-monthly newsletter Find Press 1 For Nick on YouTube Find me on Twitter Find ...
The Power of Data Analytics: Insights from Tiffany Perkins-Munn, Head of Marketing Data & Analytics for JP Morgan Chase [Data Experience]
May 10, 2023 09:00 - 42 minutes - 34.7 MB--- Send in a voice message: https://podcasters.spotify.com/pod/show/press1fornick/message
Employee Retention Strategies for the Great Resignation: Insights on CX, Appreciation, and EX - Tony Johnson [Employee Experience]
May 08, 2023 09:00 - 33 minutes - 27.8 MB--- Send in a voice message: https://podcasters.spotify.com/pod/show/press1fornick/message
Discover the Secret to Exceptional Customer Service: Mastering the Art of Intentional Listening with Julian Treasure [Listening]
May 03, 2023 09:00 - 30 minutes - 23.7 MBListening with Purpose: Expert Insights from Julian Treasure on Enhancing Customer Service [Listening] In this engaging episode, renowned speaker and author Julian Treasure shares invaluable insights on how to improve your customer service skills by listening with intention. Uncover the key strategies and techniques used by top performers in the industry and learn how to implement them in your own interactions with customers. Whether you're a seasoned professional or just starting out in cu...
Unlock Your Potential: Learn from Ryan Hawk, Host of The Learning Leader Show, on Mastering Learning and Leadership Skills [Leadership]
May 01, 2023 09:00 - 37 minutes - 32 MBRyan Hawk - Host of The Learning Leader Show, Author: The Pursuit Of Excellence [Success] What does trust mean to you? How does listening build trust? What does it mean to listen with your eyes? What is the difference between success and excellence? How should my listeners pursue excellence? How do you feel when people say "Follow your passion"? What should we do instead? What makes mindset important when it comes to success? You said in the book "Devote yourself to the process of doing thi...