Order Up
102 episodes - English - Latest episode: 7 months ago -The Order Up podcast, brought to you by the National Restaurant Association, brings you stories from behind the research and the policy during this time of impossible decisions. Every other Monday, we share conversations about the recovery ahead of us, informed by the latest data. Get an understanding of the current industry issues and insights into the best business practices. We’ll share the stories behind the research, policy, and numbers. See restaurtant.org for more details.
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Episodes
Wisconsin's Initiatives in Progress
October 04, 2021 14:00 - 27 minutes - 25 MBFor years, many restaurants have been hindered by policies that have inhibited them from being able to meet the demands of modern consumers. This has only been exacerbated by the COVID-19 pandemic. Kristine Hillmer, CEO of the Wisconsin Restaurant Association discusses upcoming initiatives that will aid restaurateurs in satisfying customer trends, protect food service employees, and improve delivery policies. (00:46) - Wisconsin Restaurant Association (01:53) - Cloudy future (07:37) -...
Wisconsin’s Initiatives in Progress
October 04, 2021 14:00 - 27 minutes - 25 MBFor years, many restaurants have been hindered by policies that have inhibited them from being able to meet the demands of modern consumers. This has only been exacerbated by the COVID-19 pandemic. Kristine Hillmer, CEO of the Wisconsin Restaurant Association discusses upcoming initiatives that will aid restaurateurs in satisfying customer trends, protect food service employees, and improve delivery policies. (00:46) - Wisconsin Restaurant Association (01:53) - Cloudy future (07:37) -...
Quick Bite: The Economic Injury Disaster Loan Program with Aaron Frazier
September 27, 2021 14:00 - 12 minutes - 11 MBPPP loans were our first line of defense when the pandemic was still new. But as that program has shifted, new programs that better serve the unique needs of restaurant owners have taken hold. Economic Injury Disaster Loan Program (EIDL) is a very attractive option in ongoing restaurant recovery efforts. Aaron Frazier, Director of Health Care and Tax Policy at the National Restaurant Association joined us to talk about all things EIDL. Learn more at https://www.restaurant.org/events/learnin...
2021 Mid-Year State of the Restaurant Industry with Hudson Riehle
September 13, 2021 14:00 - 20 minutes - 18.4 MB2020 was the most challenging year in the history of the restaurant industry. 2021 by contrast, is a year of transition and rebuilding. Hudson Riehle, Senior Vice President of Research at the National Restaurant Association, returned to the program to share the Mid-Year State of the Restaurant Report. Tune in for the latest numbers and trends. (01:14) - 2021 State of the Restaurant Industry Mid-Year Update (02:28) - Year of transition (07:37) - Cost increases (09:01) - Operator surve...
Quick Bite: Food Safety During COVID with Patrick Guzzle
August 30, 2021 14:00 - 11 minutes - 10.5 MBWhether you eat out every night or you cook every meal yourself, food safety is key to ensuring people stay healthy. Patrick Guzzle is the Vice President of Food Science and Industry for the National Restaurant Association. He joined us on this week’s edition of Order Up to discuss the differences between cleaning, sanitizing, and disinfecting. Tune in to find out. Nothing in this podcast shall be deemed to create or grant any rights to any third parties. The National Restaurant Associat...
Connecticut's Pathway to Recovery
August 23, 2021 14:00 - 26 minutes - 24.2 MBScott Dolch is the Executive Director at the Connecticut Restaurant Association. He joined this edition of Order Up to discuss how Connecticut restaurants have been faring during the pandemic and their plans for moving forward. Listen for a case study in resilience! (01:59) - COVID-19 impact (05:47) - Glimmer of normalcy (08:20) - Connecticut Restaurant Relief Fund (12:34) - Workforce recruitment & retention (17:39) - Pathway to recovery (21:42) - Connecticut Restaurant Associati...
Connecticut’s Pathway to Recovery
August 23, 2021 14:00 - 26 minutes - 24.2 MBScott Dolch is the Executive Director at the Connecticut Restaurant Association. He joined this edition of Order Up to discuss how Connecticut restaurants have been faring during the pandemic and their plans for moving forward. Listen for a case study in resilience! (01:59) - COVID-19 impact (05:47) - Glimmer of normalcy (08:20) - Connecticut Restaurant Relief Fund (12:34) - Workforce recruitment & retention (17:39) - Pathway to recovery (21:42) - Connecticut Restaurant Associati...
Ohio's Legislative Wins during COVID
August 09, 2021 14:00 - 25 minutes - 23.1 MBThere’s no doubt the restaurant industry has taken some major hits over the past 18 months. But today we’re talking about ways restaurants were able to adjust their sails during the pandemic and some of the big victories that came from it. From relief grants to policy changes to safety measures for indoor dining, John Barker, President & CEO of the Ohio Restaurant Association, takes us through the innovative legislative solutions that allowed restaurants to stay afloat amidst the pandemic. ...
Ohio’s Legislative Wins during COVID
August 09, 2021 14:00 - 25 minutes - 23.1 MBThere’s no doubt the restaurant industry has taken some major hits over the past 18 months. But today we’re talking about ways restaurants were able to adjust their sails during the pandemic and some of the big victories that came from it. From relief grants to policy changes to safety measures for indoor dining, John Barker, President & CEO of the Ohio Restaurant Association, takes us through the innovative legislative solutions that allowed restaurants to stay afloat amidst the pandemic. ...
Quick Bite: Moving Forward with the ServSafe Dining Commitment
July 19, 2021 14:00 - 7 minutes - 7.11 MBThe ServSafe Dining Commitment has been around for nearly 30 years as a best practices and training organization dedicated to making restaurants safer. The COVID-19 pandemic has put a spotlight on the importance of safety protocols in dining and has made consumers seek out restaurants that share this value. This week on Order Up, Sara Nickel, a Senior Director at the National Restaurant Association, discussed the ServSafe Dining Commitment and what restaurants can do to get involved. Listen...
Pathways to Black Franchise Ownership
June 30, 2021 14:00 - 20 minutes - 19 MBThe Multicultural Foodservice and Hospitality Alliance (MFHA) wants to change this. Gerry Fernandez of the MFHA and his associate Karim Webb recently gave a presentation on their newest initiative, Pathways to Black Franchise Ownership. On today’s episode of Order Up, we are rebroadcasting this important conversation. Listen in to learn how the Pathways initiative will help educate, finance, and promote Black entrepreneurs to be stewards of their communities and build generational wealth. ...
Quick Bite: Restaurant Revitalization Fund with Aaron Frazier
June 21, 2021 14:00 - 9 minutes - 8.7 MBWithin two days of launch, the Restaurant Revitalization Fund had more than 186,000 applications from restaurants across the country in need of financial assistance. Aaron Frazier, Director of Healthcare and Tax Policy for the National Restaurant Association, returned to Order Up to discuss the success of the RRF. Contact your representatives to ensure smooth passage of the RRF Replenishment Act. Visit https://restaurantsact.com/ to sign the petition to replenish the Restaurant Revitalizati...
Innovative Solutions to 86 Food Waste
June 14, 2021 14:00 - 26 minutes - 24.5 MBIt shocks people to learn that food and agriculture are the leading drivers of the loss of biodiversity on the planet. The restaurant industry, as a generator of both food and container waste, has a huge role to play in ensuring environmental stewardship for future generations. Today, Pete Pearson of the World Wildlife Fund and Suzanne Cohen of Essity Tork are our guests on Order Up. Pete and Suzanne walked us through some of the statistics on waste and offered solutions that are both eco-f...
PRIDE in the Restaurant Industry
June 01, 2021 14:00 - 20 minutes - 18.8 MBJune is Pride Month and what better way to celebrate than by speaking with a leading LGBTQ voice in the restaurant industry. Michaela Mendelsohn is a Transgender activist and restaurateur who made a name for herself in the El Pollo Loco restaurant franchise. Michaela joined us for a discussion on her experience in the restaurant industry as well as with TransCanWork, an organization she founded to bring more job opportunities to trans individuals seeking work. Take a listen to the episode ...
Quick Bite: State Legislature Trends with Mike Whatley
May 24, 2021 14:00 - 12 minutes - 11.2 MBWith vaccination rates rising across the country, rules and regulations surrounding dine-in options are changing fast. Mike Whatley, VP of State Affairs and Grassroots Advocacy at the National Restaurant Association, joined us to discuss some of the changes in public policy and what they mean for restaurants. Mike also shared some encouraging information about expanded patio dining access and other trends restaurants can harness moving forward. Listen to find out how these programs can help...
Tools for Tough Multicultural Conversations
May 17, 2021 14:00 - 24 minutes - 22.1 MBThe restaurant industry is one of the most diverse industries in America. According to today’s guest, Gerry Fernandez, it is one of the few career paths that can take you from the dish room to the board room. That diversity is a key reason why it is imperative that senior leadership in the restaurant industry stop shying away from tough conversations about race, sexual orientation, and gender. Gerry is the President and Founder of the Multicultural Foodservice & Hospitality Alliance, and it...
Quick Bite: Tips for COVID Legal Compliance with Angelo Amador
May 09, 2021 15:00 - 16 minutes - 14.8 MBVaccinations are finally widely available. In a rush to get back to normal service, many restaurants are trying to ensure their workers get vaccinated. But there is a big difference between encouraging and mandating employee vaccinations. Angelo Amador, Executive Director of the Restaurant Law Center, stopped by Order Up to offer tips on how restaurant owners can stay in compliance with legal regulations. To Learn more, check out the following resources: Restaurant Law Center Webinar: Ta...
Sustainable Packaging in the Restaurant Industry
April 19, 2021 14:00 - 33 minutes - 30.2 MBFor restaurants, packaging is not just a method of transporting food. Packaging is a unique opportunity to create a branded experience that tells your customer what you are about. COVID accelerated the growth of delivery and takeaway and many restaurants were not prepared from a packaging standpoint. This week on Order Up, we’ve brought in a panel of experts on packaging to discuss functionality, safety, and sustainability. Ashley Elzinga, Director of Sustainability & Outreach at Foodservic...
Quick Bite: Understanding the Employee Retention Tax Credit
April 12, 2021 14:00 - 10 minutes - 9.71 MBPandemic relief for restaurants has come in many different forms, which has created some confusion for operators wanting to access these resources. Aaron Frazier is the Director of Health Care and Tax Policy for the National Restaurant Association. He joined us this week to explain all the details of the Employee Retention Tax Credit. Listen to the episode to find out your eligibility and how it can help your restaurant. (01:32) - Employee retention tax credits (02:24) - ERTC eligibility...
Creative Restaurant Solutions during the Pandemic
April 05, 2021 14:00 - 36 minutes - 33.1 MBWhile the restaurant industry as a whole was crippled by the restrictions of the pandemic, some restaurants were able to not only weather the storm but thrive. Protein Bar & Kitchen and Fazoli’s are two brands who found innovative solutions to grow during a tumultuous year. This week, we’re speaking with the CEOs of these two restaurant groups, Jeff Drake and Carl Howard respectively. Jeff and Carl walk us through some of the sales promotions that helped them thrive as well as what happened...
Quick Bite: Restaurant Industry Leadership Programs for Veterans with Ed Walden
March 29, 2021 14:00 - 13 minutes - 12.6 MBOne of the biggest fears of military members is what they will do after they take off the uniform. Service members are highly trained and skilled individuals who make great candidates for many leadership roles in the restaurant industry. The National Restaurant Association’s Educational Foundation recognizes the skill and talent of military members and offers several programs to help them get their foot in the door. This week on Order Up, we are speaking with Dr. Ed Walden. Dr. Walden leads...
Nimbus Women Face The New Frontier of Dark Kitchens
March 22, 2021 14:00 - 24 minutes - 22.1 MBNimbus Kitchen is a Manhattan-based commercial kitchen sharing venture founded by Samantha Slager and Camilla Opperman. With a goal toward helping more women shatter glass ceilings in the foodservice industry, these women embody the spirit of Women’s History Month. This week on Order Up, we’re speaking with Samantha and Camilla about Nimbus, ghost kitchens, kitchen shares, and gender equality. We also speak with Nimbus success story Lisa Dorvilus. Take a listen to the episode. (00:14) - I...
Restaurant Industry Priorities for 2021 with Tom Bené
March 08, 2021 14:00 - 26 minutes - 24.3 MB2020 was the year of the pivot for restaurants. The COVID-19 pandemic forced restaurant operators to get creative with their menu offerings and delivery options. This week on Order Up, Tom Bené, CEO of the National Restaurant Association, returned to give some details about industry priorities for 2021 as well as some encouraging news for recovery efforts. He dove into topics such as the trend of ghost kitchens, Guy Fieri’s restaurant recovery efforts, and increased focus on diversity, equi...
Quick Bite: Blueprint for Restaurant Recovery with Sean Kennedy
March 01, 2021 14:00 - 8 minutes - 7.73 MBWe are almost a year into the COVID-19 pandemic. While vaccines have offered hope, Congress needs to do more to help the restaurant industry recover. Sean Kennedy of the National Restaurant Association’s Public Affairs team returned to Order Up with the latest relief information. (01:17) - All of the above approach (02:22) - Blueprint for Restaurant Recovery (04:00) - National Restaurant Association 2021 Advocacy Center (04:58) - Encouraging engagement (06:46) - Public Affairs Co...
Millions in Scholarships for Restaurant Industry Students
February 22, 2021 14:00 - 27 minutes - 25.4 MBSince 1987, the National Restaurant Educational Foundation has given out more than $25 million in scholarships to students of all ages studying in the foodservice and hospitality industries. This investment in the future of service industry personnel ensures that the best and brightest are able to succeed no matter their background. Here to talk about the scholarship program is Matthew Rosales, Senior Manager at the National Restaurant Association’s Educational Foundation. Matthew explains ...
QUICKBITE: Public Policy Principles for Third-Party Delivery with Mike Whatley
February 16, 2021 14:00 - 14 minutes - 13.4 MBWhile delivery was already an important growth segment of the restaurant industry, the pandemic accelerated the trend. As with any major market shift, the rapid growth of third-party delivery companies opened many new opportunities and also introduced some unwanted friction and pain points. It was clear from talking with restaurant operators nationwide that a set of national guidelines was needed to provide structure, consistency and protection for restaurants. In response, the National Rest...
Quick Bite: Public Policy Principles for Third-Party Delivery with Mike Whatley
February 16, 2021 14:00 - 14 minutes - 13.4 MBWhile delivery was already an important growth segment of the restaurant industry, the pandemic accelerated the trend. As with any major market shift, the rapid growth of third-party delivery companies opened many new opportunities and also introduced some unwanted friction and pain points. It was clear from talking with restaurant operators nationwide that a set of national guidelines was needed to provide structure, consistency and protection for restaurants. In response, the National Re...
2021 State of the Restaurant Industry with Hudson Riehle
February 08, 2021 14:00 - 29 minutes - 26.6 MBWith business down more than 20% and one in every five employees losing their jobs, 2020 was a dark time for the restaurant industry. Despite these gloomy numbers, 2021 is already showing signs that the light is at the end of the tunnel. We are starting off a new season of Order Up by welcoming back to the show Hudson Riehle, Senior Vice President of Research and Knowledge at the National Restaurant Association. Hudson joined us to discuss the 2021 State of the Restaurant Industry Report. ...
Why Your Restaurant Should Make the ServSafe Dining Commitment
January 25, 2021 23:00 - 16 minutes - 14.7 MB“Through industry research, we know that reassuring guests that restaurants are clean and safe is now more important than ever.” – Roy Hinojosa After months of quarantine, people are hungry to get back into restaurants. However, safety is paramount to would-be restaurant goers. To help patrons feel safer, the National Restaurant Association has rolled out the ServSafe Dining Commitment. Today, we’re speaking with Sara Bray, Director of Workforce Development at the association, about how Se...
An Unprecedented Year with Tom Bené
December 08, 2020 22:00 - 16 minutes - 15 MBIn our last episode of the 2020 Order Up season, we talked with President and CEO of the National Restaurant Association and CEO of the National Restaurant Association Educational Foundation Tom Bené about the state of the restaurant industry in 2020 and how that affects recovery plans in 2021. Tom discusses the resiliency of the industry in the face of unprecedented challenges and struggles. In the face of those challenges, the industry has responded with zeal: new payment options, new foo...
A Look at the 2020 Elections and What it Means for Restaurants
November 24, 2020 21:00 - 16 minutes - 15 MBThe restaurant industry has taken a massive hit thanks to the coronavirus pandemic. With no end in sight and no relief package since the original Cares Act passed in March, the National Restaurant Association is wasting no time in working with President-Elect Biden’s transition team. We’re joined this week by Sean Kennedy, Executive Vice President of Public Affairs at the National Restaurant Association. Sean talked us through why the association is excited to work with President-Elect Bide...
Advancing Restaurant Workers through Apprenticeship
November 10, 2020 21:30 - 18 minutes - 16.6 MB“An apprenticeship program is more cost effective than a college degree. Not that I have anything against a college degree, I don't, but there has to be an alternative pathway to access the middle class besides college.” – John Shortt, Director of Program Development at NRAEF Europe has a long tradition of apprenticeship programs dating back to the likes of Leonardo Da Vinci. Countries in Europe that invest heavily in apprenticeships have much lower rates of youth unemployment. Why then are...
Adding to the Bottom Line with Wow Bao's Dark Kitchen Initiative
October 14, 2020 19:00 - 28 minutes - 26.1 MB"We are very proud that we've been able to help restaurants survive right now. They’ve been able to keep the lights on, pay the rents, and keep employees with the success that we're having with our dark kitchen program." – Geoff Alexander Before COVID hit, Wow Bao created an innovative dark kitchen program with the goal of giving small businesses like coffee shops and ice cream shops access to an easy food product to enhance their offerings. With COVID still wreaking havoc across the restau...
Adding to the Bottom Line with Wow Bao’s Dark Kitchen Initiative
October 14, 2020 18:00 - 28 minutes - 26.1 MB“We are very proud that we've been able to help restaurants survive right now. They’ve been able to keep the lights on, pay the rents, and keep employees with the success that we're having with our dark kitchen program.” – Geoff Alexander Before COVID hit, Wow Bao created an innovative dark kitchen program with the goal of giving small businesses like coffee shops and ice cream shops access to an easy food product to enhance their offerings. With COVID still wreaking havoc across the restaura...
Safe Customers, Safe Payments with Heartland Payment Systems' Tama Looney
September 28, 2020 19:00 - 25 minutes - 22.9 MBThe pandemic has made it imperative for restaurants to completely rethink systems and processes. Payments are the starting point for any transaction, and in this environment, contactless options are critical. Tama Looney is a Brand Analytics and Customer Engagement Executive at Xenial and our guest this week on Order Up. Tama discussed how the pandemic has changed what payments look like in restaurants, how restaurants are successfully coaxing customers to return, and why incentivizing empl...
Safe Customers, Safe Payments with Heartland Payment Systems’ Tama Looney
September 28, 2020 18:00 - 25 minutes - 22.9 MBThe pandemic has made it imperative for restaurants to completely rethink systems and processes. Payments are the starting point for any transaction, and in this environment, contactless options are critical. https://www.linkedin.com/in/tamalooney/ (Tama Looney) is a Brand Analytics and Customer Engagement Executive at https://event.restaurant.org/ee-finance-tax-audit#page-block-60hlsu4a8uv (Xenial) and our guest this week on Order Up. Tama discussed how the pandemic has changed what payments...
Behind the Restaurant Revival Campaign
September 18, 2020 03:15 - 22 minutes - 20.6 MBBefore the pandemic struck, no one could have ever imagined a world where all of our local neighborhood bars and restaurants would have to shut down. These establishments are the backbone of our neighborhoods and our economy. Now that things are starting to improve, the National Restaurant Association has a new campaign aimed at helping get customers back to their favorite restaurants. We’ve partnered with such companies as Coca-Cola, Tyson, and Anheuser-Busch on the Restaurant Revival Camp...
Lessons Learned from the Pizza Industry
August 24, 2020 19:00 - 40 minutes - 37.4 MBIn our industry, pizza restaurants were in the strongest position to weather the storm of the pandemic. Pizza parlors already relied heavily on delivery and takeout and didn’t have to make the same kind of pivot as other restaurants. Despite this advantage, there are still challenges to overcome. Today, we’re speaking with Eric Greenwald, President of Grimaldi's Pizzeria, and Geoff Goodman, CEO of Fresh Brothers. The key to survival according to both Eric and Geoff is communication; with ea...
Where We Are Now with Hudson Riehle
August 10, 2020 19:00 - 30 minutes - 27.7 MBHudson Riehle joined us back in May to paint a picture of what the data is saying about pandemic-induced restaurant closures. He’s back on this week’s episode of Order Up with some stark numbers: the industry is set to lose $240 billion and GDP will decrease this year by a staggering 8%. It’s not all doom and gloom though! Hudson has some encouraging news about the technological shift that is helping to salvage industry losses. He also has some good news about the amount that families spend...
Recovery Blueprint Update with Sean Kennedy
August 03, 2020 19:00 - 14 minutes - 13.2 MBWhen COVID initially spiraled out of control in March, the National Restaurant Association quickly worked with Congress to get loans for struggling restaurants. Since then, extended closures and uncertainty have necessitated new recovery package legislation. Sean Kennedy is the Executive Vice President of Public Affairs at the National Restaurant Association. He joins us today to explain the PPP Flexibility Act and discusses the National Restaurant Association’s three-pronged approach towar...
Intentional Workplace Diversity with Gerry Fernandez from MFHA
July 24, 2020 19:00 - 28 minutes - 26.3 MBGerry Fernandez has been a leader of diversity and inclusion in the restaurant industry for more than 25 years. Even with his track record of bringing change to the industry, he never thought he’d see the day where restaurant owners, employees, and customers are openly discussing issues of race and privilege. Gerry is our guest this week on Order Up and explains why his organization, Multicultural Foodservice and Hospitality Association, is focused on advancing racial, ethnic and gender div...
Supply Chain Resiliency Tips from Expert Anissa Mandell Chance
July 17, 2020 18:00 - 30 minutes - 27.5 MB“The supply chain is like the engine of a car. You don't know we're there until you pop the hood. But the minute we don't work and we break, everyone's very aware of what we do.” – Anissa Mandell Chance We’ve talked a lot on this podcast about how restaurants are managing during the pandemic. Behind the scenes however, there’s an even bigger part of the industry that has been working hard: the supply chain. Anissa Mandell Chance is the Senior Vice President of Supply Chain at Focus Brands. ...
Empowering The Next Generation With Rob Gifford
July 06, 2020 19:00 - 25 minutes - 23.4 MBThe economic impacts of COVID have been catastrophic not just to restaurant owners, but to employees in the food service industry, as well. The National Restaurant Association Educational Foundation is the philanthropic arm of the association and has risen to the challenge of helping restaurants and their employees stay afloat. Today, the Foundation’s president, Rob Gifford, discusses some of the programs that were in progress pre-COVID as well as how the foundation expects to move forward ...
Behind the Scenes of Restaurant Federal Assistance
June 26, 2020 19:00 - 32 minutes - 29.6 MBIt was supposed to be the high season but then COVID-19 hit. No one thought the shutdown would go on longer than a few weeks, and as a result, the restaurant industry has taken a massive hit. To help struggling restaurateurs, the federal government has introduced programs such as PPP. While this has helped some, it has not been adequate to help all restaurants. This week on Order Up, Sean Kennedy, Executive Vice President of the National Restaurant Association, discusses the various governm...
A Zero-Tolerance Approach to Discrimination with Jamal Rasoully
June 19, 2020 19:00 - 14 minutes - 13.7 MBOver the last few weeks social unrest has soared after a slew of high-profile acts of racism. To help restaurateurs better navigate issues of diversity and inclusion and create spaces where all patrons feel welcome, this week, Karly McBride sat down for an interview with Jamal Rasoully, CEO and Founder of The Halal Shack. Jamal shared his zero-tolerance approach to discrimination that includes rejecting racism, sexism, xenophobia and all hateful or intolerant speech and actions. Whether it ...
Introducing CEO Tom Bené
June 12, 2020 19:00 - 15 minutes - 14.4 MBThis episode of Order Up is brought to you by Yelp. Yelp’s free business listings make it easy to keep your restaurant customers up to date with changing hours, contact information, as well as delivery and takeout updates. Right now, when restaurant operations change daily, Yelp makes customer communication easy. Better yet? It’s free. Manage your page today with Yelp. In this introductory interview, Helen Jane Hearn speaks with new National Restaurant Association president and CEO, Tom Be...
Creative Marketing Strategies During COVID with Yelp's Emily Washcovick
June 05, 2020 19:00 - 28 minutes - 25.7 MBThe new normal for restaurants, at least for the foreseeable future, is largely dependent on curbside pickup and delivery. However, if you’re not communicating things like store hours or contactless payment options with potential patrons, you lose out on traffic. Emily Washcovick is a Small Business Expert at Yelp. She helps businesses utilize Yelp’s free tools to connect with customers. She is our guest this week on Order Up and she has lots of great tips to help restaurants get the word o...
Creative Marketing Strategies During COVID with Yelp’s Emily Washcovick
June 05, 2020 18:00 - 28 minutes - 25.7 MBThe new normal for restaurants, at least for the foreseeable future, is largely dependent on curbside pickup and delivery. However, if you’re not communicating things like store hours or contactless payment options with potential patrons, you lose out on traffic. Emily Washcovick is a Small Business Expert at Yelp. She helps businesses utilize Yelp’s free tools to connect with customers. She is our guest this week on Order Up and she has lots of great tips to help restaurants get the word out...
Navigating a Safe Restaurant Reopening with Leigh Rogers Slack
May 29, 2020 19:00 - 27 minutes - 25.3 MBWaffle House has a reputation as a restaurant that remains open no matter how challenging the social climate. In the first two weeks of the COVID-19 pandemic however, Waffle House saw 80% of its business evaporate. Now that states are beginning to lift stay-at-home orders, the chain is revving up to reopen its doors. Today on Order Up, host Karly McBride is speaking with Leigh Rogers Slack, Vice President of Recruiting and Development at Waffle House. Leigh talks about all of the decisions ...
Forecasting the Future of Restaurants using Data with Hudson Riehle
May 22, 2020 19:00 - 36 minutes - 33.4 MBWith all the stay at home orders in place thanks to COVID-19, the restaurant industry has taken a hit to put it mildly. The National Restaurant Association has an in-house research team that has actively been looking at the numbers and true scope of job and revenue losses in the industry. Hudson Riehle is the Senior Vice President of Research and he is joining us today to discuss, in depth, what the numbers are showing us about the effects of the pandemic and forecasts we can make in terms ...