![Order Up artwork](https://is5-ssl.mzstatic.com/image/thumb/Podcasts113/v4/79/e9/80/79e9803e-3e87-3981-b089-76482d1000a5/mza_17726597844817680691.jpg/100x100bb.jpg)
Safe Customers, Safe Payments with Heartland Payment Systems’ Tama Looney
Order Up
English - September 28, 2020 18:00 - 25 minutes - 22.9 MBManagement Business Careers restaurant industry food service Homepage Download Google Podcasts Overcast Castro Pocket Casts RSS feed
The pandemic has made it imperative for restaurants to completely rethink systems and processes. Payments are the starting point for any transaction, and in this environment, contactless options are critical. https://www.linkedin.com/in/tamalooney/ (Tama Looney) is a Brand Analytics and Customer Engagement Executive at https://event.restaurant.org/ee-finance-tax-audit#page-block-60hlsu4a8uv (Xenial) and our guest this week on Order Up.
Tama discussed how the pandemic has changed what payments look like in restaurants, how restaurants are successfully coaxing customers to return, and why incentivizing employees to stay on amidst dangerous working conditions is key. Listen for actionable steps to keep both employees and customers safe.
(01:05) - Tama Looney, Brand Analytics & Customer Engagement Executive at Xenial
(02:32) - Industry-shifting changes
(04:12) - Socially safe restaurants
(05:29) - Huge shift to mobile
(09:03) - Alleviating customer anxiety
(11:17) - Sanitation meets technology
(13:49) - Inventory management
(17:04) - Challenges breed opportunity
If you'd like to receive new episodes as they're published, please subscribe to https://www.restaurant.org/events/learning/podcasts/order-up (Order Up) in https://podcasts.apple.com/us/podcast/order-up/id1511211971 (Apple Podcasts), https://podcasts.google.com/?feed=aHR0cHM6Ly9mZWVkcy5zaW1wbGVjYXN0LmNvbS9IcFhHRHhqVQ (Google Podcasts), https://open.spotify.com/show/3SOAkud8tkbaLCaU8W4Ne5 (Spotify) or wherever you get your podcasts. If you enjoyed this episode, please consider leaving a review in https://podcasts.apple.com/us/podcast/order-up/id1511211971 (Apple Podcasts). It really helps others find the show.
https://www.dante32.com/ (Podcast episode production by Dante32.)
The pandemic has made it imperative for restaurants to completely rethink systems and processes. Payments are the starting point for any transaction, and in this environment, contactless options are critical. Tama Looney is a Brand Analytics and Customer Engagement Executive at Xenial and our guest this week on Order Up.
Tama discussed how the pandemic has changed what payments look like in restaurants, how restaurants are successfully coaxing customers to return, and why incentivizing employees to stay on amidst dangerous working conditions is key. Listen for actionable steps to keep both employees and customers safe.
(01:05) - Tama Looney, Brand Analytics & Customer Engagement Executive at Xenial(02:32) - Industry-shifting changes(04:12) - Socially safe restaurants(05:29) - Huge shift to mobile(09:03) - Alleviating customer anxiety(11:17) - Sanitation meets technology(13:49) - Inventory management(17:04) - Challenges breed opportunityIf you'd like to receive new episodes as they're published, please subscribe to Order Up in Apple Podcasts, Google Podcasts, Spotify or wherever you get your podcasts. If you enjoyed this episode, please consider leaving a review in Apple Podcasts. It really helps others find the show.