Order Up
102 episodes - English - Latest episode: 4 months ago -The Order Up podcast, brought to you by the National Restaurant Association, brings you stories from behind the research and the policy during this time of impossible decisions. Every other Monday, we share conversations about the recovery ahead of us, informed by the latest data. Get an understanding of the current industry issues and insights into the best business practices. We’ll share the stories behind the research, policy, and numbers. See restaurtant.org for more details.
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Episodes
What’s Hot 2024 Culinary Forecast with Helen Jane Hearn
December 11, 2023 14:00 - 12 minutes - 11.3 MBThis week, Karly is joined by Helen Jane Hearn, Senior Director of Enterprise Programs at the National Restaurant Association, to discuss the results of the What’s Hot 2024 Culinary Forecast. The report surveyed more than 1,500 culinary professionals to weigh in on 120 menu items and industry trends in seven categories to identify current, emerging, and cooling trends for 2024. (2:03) – Top trends and surprises (3:27) – Evolving trends (5:08) – Menus today (7:00) – Survey methodology ...
Celebrating National Apprenticeship Week with Conrad Chura
November 13, 2023 14:00 - 20 minutes - 18.5 MBFor National Apprenticeship Week, Karly is joined by Conrad Chura, owner and founder of Wakin Bakin in Louisiana, to discuss the value of apprenticeship in the restaurant industry. In this episode, Conrad shares his experience with the challenges in workforce development, the benefits of the apprenticeship program for small businesses, and an inside look at serving as a restaurant apprenticeship employer. (01:40) – Introducing Conrad Chura (03:21) – Giving employees with limited experience...
The Entrepreneur’s Studio: Milk Bar
October 30, 2023 14:00 - 32 minutes - 29.3 MBThis week on Order Up, we are featuring a conversation from The Entrepreneur’s Studio with pastry chef Christina Tosi, founder and CEO of Milk Bar, about her journey in founding the iconic bakery. Christina shares lessons in trusting instincts, following your passions in the face of doubt, and how her culinary education and experience were instrumental in launching Milk Bar. (0:55) – Early moments and influences (8:20) – Trusting instincts (15:10) – Passion over doubts (22:06) – Daily c...
CEO Series: Expanding Opportunities in Restaurant Operations
October 16, 2023 14:00 - 24 minutes - 22.3 MBCEO Michelle Korsmo talks to Casey Absey of Fargo’s Blackbird Woodfire about embracing opportunities for their cuisine beyond their restaurant, including events, mobile and microsites, collaborations, and their feature on Diners, Drive-Ins, and Dives. In this installment of Order Up's CEO-hosted miniseries. Casey shares his experience building a community around Blackbird, advice for new restaurateurs, and the inspiration behind his food. (1:10) – Introducing Casey Absey (5:59) – Perfecti...
Streamlining Restaurant Technology with SpotOn's Kevin Bryla
October 09, 2023 14:00 - 27 minutes - 25.2 MBIn this week’s episode, sponsored by SpotOn, National Restaurant Association’s Chief Information Officer Kevin Steele talks restaurant technology with Kevin Bryla, the Chief Marketing Officer of SpotOn, and Emma Blecker, Chief of Staff & Director of Business Systems at Boqueria. They discuss tech bloat — the over-adoption of technology and software solutions — its cost implications, the importance of streamlining tech stacks, and the positive role tech can play in the employee experience. (...
Best Practices in Food Safety and Hygiene
September 25, 2023 14:00 - 16 minutes - 14.9 MBIn honor of National Food Safety Education Month, Karly is joined by Dotti Haynes, Marketing Director for the Hospitality, Restaurant, and Catering Segment at Tork, an Essity Brand, to discuss providing a safe, hygienic experience for staff and guests across the restaurant industry. In this episode, learn about hand and surface hygiene, safe food handling, and Tork’s unique training and resources. (00:40) – Introducing Dotti Haynes (01:38) – Tork, an Essity Brand (03:36) – Three pillars o...
From Concept to Franchise with Chef Erica Barrett
September 11, 2023 14:00 - 31 minutes - 29 MBThis week, Karly speaks with Chef Erica Barrett about her new restaurant, Dough Boy Pizza, and the journey from catching the entrepreneurship bug as a child to appearing on Shark Tank. In this episode, hear how Erica built her business from the ground up through connections at the National Restaurant Association show, her tangible advice for entrepreneurs, and what’s up next for the prolific chef. (00:33) – Introducing Chef Erica Barrett (03:54) – Dough Boy Pizza (11:06) – Becoming a f...
Top 5 Policy Priorities for Remainder of 2023
August 28, 2023 16:30 - 12 minutes - 11.5 MBNational Restaurant Association’s VP of Public Policy Aaron Frazier returns to discuss recent advocacy on Capitol Hill and potential legislation and regulation shifts—at national, state, and local levels—impacting the industry. In this episode, Aaron discusses policies that might have positive and negative effects on the industry, including credit card processing fees, joint employer rules, tipping, sick leave, and workforce growth. (01:05) – Advocacy on Capitol Hill (03:20) – Essential W...
CEO Series: Customer Satisfaction in the Digital Age
August 14, 2023 19:00 - 23 minutes - 21.3 MBCEO Michelle Korsmo talks to Julie De Cock of Key West’s La Crêperie French Café and ViV Wine Bistro about bringing authentic French cuisine to the vacation hot spot in another installment of Order Up’s CEO-hosted miniseries. In this episode, Julie shares her approach to curating a digital presence and finding longevity in customer relationships and her team. (03:12) – Introducing Julie De Cock (07:00) – Digital presence (10:17) –ViV Wine Bistro (14:11) – Providing excellent service (16...
CEO Series: How NRAEF Programs Build a Strong Workforce and Industry
July 25, 2023 18:00 - 36 minutes - 49.5 MBIn this episode, Michelle Korsmo, National Restaurant Association President and CEO and CEO of the National Restaurant Association Educational Foundation (NRAEF) speaks with the NRAEF’s former Chair Kent Walrack and current Chair James Fripp about the continued success of the foundation’s programs in another installment of Order Up's CEO-hosted miniseries. Kent Walrack, retired executive from Lyons Magnus, joins Order Up for the first time to discuss the growth of programs like ProStart, H...
Trends in On- and Off-Premises Beverage Alcohol
July 10, 2023 18:00 - 27 minutes - 37.3 MBAlcohol has always presented restaurant operators with a creative and high-margin opportunity to innovate and set themselves apart from the competition. A newly released Alcohol Trends report covers what’s selling, who’s buying, and how it’s purchased. It also includes nearly 30 on- and off-premises wine, beer and cocktail offers customers say they’d like to try. Our conversation starts off with Mike Whatley, VP of State Affairs and Grassroots Advocacy as well as Michelle Korsmo President ...
Creating a Culture of Acceptance at Red Robin and Wingstop Restaurants
June 20, 2023 14:00 - 23 minutes - 21.3 MBThis week Karly speaks with Lehigh Valley Restaurant Group President & CEO Mike Axiotis about establishing and operating their Diversity and Inclusion Council and its positive impact on team members. In this episode, Mike shares LVRG’s strategies to create a respectful workplace and embrace cross-cultural learning. (01:20) – Introducing Mike Axiotis (04:35) – Approaching diversity, equity, and inclusion (07:15) – Establishing and operating the Council (13:52) – Recruitment and retention ...
The Credit Card Competition Act
June 05, 2023 14:00 - 17 minutes - 15.7 MBNational Restaurant Association's Sean Kennedy and Brennan Duckett discuss the Credit Card Competition Act and advocacy efforts to pass the bill encouraging competition to reduce swipe fee rates. In this episode, Sean Kennedy, Executive Vice President of Public Affairs, and Brennan Duckett, Technology and Innovation Policy Director for the National Restaurant Association, discuss the duopoly of Visa and Mastercard and the 20% increase in swipe fees in the past year. In advocating for the bi...
Expert Advice for Restaurant Operators: Diversity, Tax Credits, and More
May 30, 2023 18:00 - 29 minutes - 27.2 MBRecently the National Restaurant Association hosted a webinar series on key topics relevant to restaurant operators today. This four-part webinar series focused on diversity, emergency preparedness, policy and tax credits, and food donations. The series garnered more than 1300 registrations and was applauded as an incredible resource by attendees. Today on the podcast, we’re sharing some of the top insights from those webinars. These are just snippets, so be sure to check out the full seri...
ProStart: Educating Tomorrow's Industry Leaders
May 08, 2023 18:26 - 20 minutes - 18.6 MBLike many aspiring cooks, Chef Patrick Phelan grew up cooking at home and dreamt of being a chef someday. After working in various restaurant roles in college, he worked his way up to pastry chef at a top New Orleans restaurant. But his culinary career took an unexpected turn into education after Hurricane Katrina closed his restaurant. With a reopening uncertain, Patrick went looking for a new job and landed one as a ProStart educator for a school in the area. Nearly two decades later, he’s...
Why Restaurant Operators Oppose New Labor Nominee
April 26, 2023 18:00 - 15 minutes - 14.3 MBThe Senate recently held a hearing for Julie Su, President Biden’s nominee to lead the Department of Labor. As Secretary of the California Labor and Workforce Development Agency and deputy secretary of Labor, Su supported regulatory mandates that unfairly targeted restaurant operators. In this episode, Sean Kennedy, Executive Vice President of Public Affairs, and Aaron Frazier, Vice President of Public Policy for the National Restaurant Association, discuss the Association’s reasons for op...
Good Done Right: Wendy’s Focus on Environmental Awareness
April 24, 2023 14:00 - 18 minutes - 26 MBIn the second episode dedicated to Earth Day, Karly speaks with Liliana Esposito, Chief Corporate Affairs and Sustainability Officer at The Wendy’s Company, about reducing greenhouse gas emissions, developing more sustainable packaging options, and reducing food waste. In this conversation, Liliana shares several goals and commitments Wendy’s has set in its Good Done Right initiative and the progress thus far. With a focus on food, people, and footprint, Wendy’s approach to energy, waste, ...
Sustainability & Food Waste Reduction in Restaurants
April 17, 2023 16:30 - 25 minutes - 23.6 MBIn the first of two episodes dedicated to Earth Day, Karly speaks with Dan Simons, Founder and Co-Owner of Farmers Restaurant Group, and Jeff Clark, Director of the National Restaurant Association’s Sustainability Expert Exchange group. In this conversation highlighting sustainable practices in restaurants, they discuss food waste reduction, sustainable packaging, and workforce engagement. (01:23) – Introducing Farmers Restaurant Group (04:55) – Engaging your workforce in food waste redu...
Challenges & Opportunities in the Hospitality Industry
April 10, 2023 15:30 - 23 minutes - 21.8 MBThis week, Karly speaks with Jaysen Euler, COO and Culinary Director of Scott Harris Hospitality, and Rachael O’Leary, Principal with CliftonLarsonAllen (CLA), about current challenges and opportunities in the hospitality industry. In this conversation, learn about pandemic pivots, adjusting for increased food costs, embracing the ideas of all team members, and preparing for the upcoming patio season. (1:40) – Introducing Rachael O’Leary (2:32) – Introducing Jaysen Euler (3:44) – Learning...
Celebrating Women’s History Month with Denny’s CEO Kelli Valade
March 27, 2023 14:00 - 24 minutes - 22.8 MBThis week, Karly speaks with Kelli Valade, CEO of Denny’s Corporation, about fostering an inclusive and service-minded company culture. In this conversation, learn about Denny’s industry-leading DE&I programming and how Kelli is bringing lessons from the difficult years of the pandemic into 2023. (01:21) – Introducing Kelli Valade (06:00) – Working with the Association and Educational Foundation (08:29) – Mentorship (10:51) – Programs at Denny’s Corporation (14:19) – Wellness and mental...
Turning Industry Insight into Action with SpotOn CMO Kevin Bryla
March 13, 2023 18:00 - 22 minutes - 20.7 MBThis week we revisit the 2023 State of the Restaurant Industry report with the perspective of Kevin Bryla, Chief Marketing Officer and Head of Customer Experience, for SpotOn, our presenting sponsor for this report. Kevin joins Karly to discuss the three big tech trends impacting restaurants in 2023, the state of takeout and delivery, and POS system innovations. (03:52) - How SpotOn sees three big tech trends impacting restaurants in 2023 (06:58) - The takeout and delivery trends that are...
2023 State of the Restaurant Industry
March 06, 2023 14:00 - 27 minutes - 24.8 MBA new and positive normal is starting to take hold at restaurants across the country. In the 2023 State of the Restaurant Industry Report, nearly three in four restaurant operators say they are getting comfortable with their day-to-day operations and are focused on sustaining that growth in 2023. There will still be challenges, such as supply chain delays, rising input costs, and inflation impacting everything from consumer spending to new capital. But there's also an opportunity to be nim...
Encouraging Excellence with P.F. Chang’s CEO Damola Adamolekun
February 20, 2023 14:00 - 15 minutes - 13.9 MBThis week, Karly speaks with P.F. Chang’s CEO Damola Adamolekun about setting high goals and finding purpose in P.F. Chang’s focus on guest experience and improving the lives of their 15,000 employees. In this conversation, alongside the National Restaurant Association’s celebration of Black History Month, we celebrate Damola’s efforts and Executives of Color throughout our industry. (0:22) – Introducing Damola Adamolekun (2:49) – Embracing a career in business (4:30) – Entering the rest...
Leadership Development and DEI at Bloomin’ Brands
February 06, 2023 16:00 - 19 minutes - 17.6 MBThis week, Karly speaks with Cord McLean, Director of Leadership Development and Diversity & Inclusion at Bloomin’ Brands, about inclusive leadership. In this episode, learn how guiding values at Bloomin’ Brands are fostered at all levels through community-oriented programming and emphasis on the journey. (01:38) – Introducing Cord McLean (03:05) – Developing a leadership philosophy and approach (06:28) – Assessing and meeting people where they are (08:24) – “CEO of Diversity” mindset (...
What’s Hot 2023 Culinary Forecast
December 05, 2022 14:00 - 9 minutes - 8.89 MBBe sure to check out the What’s Hot 2023 Culinary Forecast Webinar on Wednesday, December 7, 2022 at 2 p.m. This week on Order Up, Karly is joined by Helen Jane Hearn, Senior Director of Enterprise Programs at the National Restaurant Association, to discuss the results of the What’s Hot 2023 Culinary Forecast. The report surveyed more than 500 professional chefs to weigh in on 110 menu items and restaurant industry trends in eleven categories to identify current, emerging, and cooling trend...
The Restaurant Youth Registered Apprenticeship Program
November 14, 2022 14:00 - 17 minutes - 15.7 MBThis week on Order Up, Karly is joined by ProStart educator Scott Cave and RYRA program alumni Jaymeerah Harris and James Henry to provide insider perspectives on the Restaurant Youth Registered Apprenticeship program. The program connects young people to apprenticeship opportunities within the hospitality industry. In this episode, hear from the program's inaugural participants, their successes in the industry thus far, and the future of RYRA. (0:54) – Restaurant Youth Registered Apprentic...
Encore: Building Trust through Authentic Relationships
October 24, 2022 14:00 - 27 minutes - 25.3 MBThis episode was originally broadcast on February 22, 2022. A lack of representation can often be limiting for people of color and minority groups. But by creating space for people of all different backgrounds to speak up and share ideas, we create an environment of support and camaraderie that elevates businesses. This week, James Fripp, Chief Equity and Inclusion Officer at Yum! Brands, joins us to discuss the importance of representation, deliberately creating space for everyone on yo...
How Natural Disasters Impact Restaurant Operations
October 11, 2022 14:00 - 16 minutes - 14.9 MBThis week on Order Up, Karly is joined by Larry Sigler, Director of Food Safety for Waffle House, to discuss the brand’s reputation as a resource for communities during natural disasters and how to approach storm preparation. In this episode, learn how Waffle House anticipates the impact of the storm, how they support their team members in those communities, and the benefits of trusting decisions to be made out in the field. (1:26) – Introducing Larry Sigler (2:55) – Waffle House Index (...
CEO Series: Creating a Culture that Attracts and Retains Talent
September 26, 2022 14:00 - 47 minutes - 43.2 MBThis episode is the second installment of a new miniseries where National Restaurant Association President & CEO Michelle Korsmo discusses key topics and issues with Association members. Listen to the first installment of the series entitled “Political Advocacy in the Restaurant Industry” with Lance Trenary. And check out Michelle’s introductory episode from earlier this year. This week on Order Up, Michelle Korsmo is joined by Chef Kisha Hunter, founder and owner of That Jerk Spot LLC and ...
CEO Series: Political Advocacy in the Restaurant Industry
September 12, 2022 14:00 - 32 minutes - 44.9 MBThis episode is the first installment of a new miniseries where National Restaurant Association President & CEO Michelle Korsmo discusses key topics and issues with Association members. This week on Order Up, Michelle Korsmo is joined by Lance Trenary, President & CEO of Golden Corral Corporation and Chairman of the National Restaurant Association, to discuss current challenges restaurants are facing, such as inflation and workforce shortages, and the critical role of industry advocacy with...
The Entrepreneur's Studio: Sugar + Spoon
August 24, 2022 14:00 - 50 minutes - 46.2 MBThis week on Order Up, we are featuring a conversation with The Entrepreneur’s Studio host Chris Allen and founders of Sugar + Spoon, Ivana Orlovic and William Hubbell, about their thriving company specializing in safe-to-eat cookie dough. In this episode, learn how this business class project broke into the Seattle dessert food truck industry, the secrets of their successful co-founder relationship, and how an essential pandemic pivot displayed their resilience and reshaped their plans. (2...
The American Data Privacy and Protection Act
August 08, 2022 14:00 - 24 minutes - 22.4 MBThis week on Order Up, Karly is joined by Brennan Duckett, The National Restaurant Association’s Director of Technology and Innovation, to discuss the American Data Privacy and Protection Act and its impact on restaurants if passed by Congress in its current form. In this episode, learn about ADPPA’s impact on small businesses, its intent to empower consumers, and the further revisions needed to include appropriate compliance and enforcement measures in the bill. (0:47) – Technology and Inn...
The Lease Accounting Standard
July 25, 2022 14:00 - 22 minutes - 20.2 MBOn this episode of Order Up, Karly is joined by Kunali Shah, Controller at California Pizza Kitchen, and Lisa Kaestle, Director at Grant Thornton. The pair help shed some light on the lease accounting standard and why it’s such a hot topic right now. (01:06) - Who is Kunali Shah? (02:03) - Who is Lisa Kaestle? (02:43) - All about operating leases (04:08) - Other leasing assets (06:19) - Software selection and rates (08:16) - Challenges (11:30) - Completeness (14:22) - Methodology an...
Introducing the National Restaurant Association’s new President and CEO
July 11, 2022 14:00 - 11 minutes - 15.7 MBJoin us in welcoming Michelle Korsmo as the new President and CEO of the National Restaurant Association and CEO of the NRA Educational Foundation. In this episode, learn about Michelle’s previous experience, her first 60 days as President and CEO, and the inspiration for what she is prioritizing in her tenure, including “relentless advocacy.” (3:53) – The first 60 days (6:43) – Key priorities Learn more about the programs mentioned in the episode by visiting The ProStart Program, Hospita...
Celebrating Pride Month
June 13, 2022 14:00 - 23 minutes - 21.4 MBThis week on Order Up, Karly is joined by Damian Hanft, Vice President and Brand & Culture Ambassador for Inspire Brands, and Isaac Rocha, Director of West Zone McDonalds and Chief Inclusion Officer at Bama Companies, to discuss Pride Month and the LGBTQ+ community’s essential role in the restaurant industry. Tune in to learn more about the significance of LGTBQ+ visibility in industry leadership and the policies and programs being enacted to support and protect individuals, in which everyon...
Stepping into DEI Leadership
May 31, 2022 14:00 - 17 minutes - 23.6 MBThis week on Order Up, Karly is joined by Philline Zitin, Executive Director of Workplace Legal and Co-Lead of the Diversity, Equity, and Inclusion task force at Panda Restaurants. Tune in to hear Philline discuss how every company’s approach to DEI procedures can and should be different and how you have the power to take the first step in creating a more diverse workplace. (01:19) - Philline’s background (03:55) - Cultural influence (04:46) - Finding courage to lead (07:31) - Celebrati...
The National Restaurant Association Show 2022
May 16, 2022 14:00 - 9 minutes - 8.58 MBJoin us this weekend (May 21-24) for the National Restaurant Association Show 2022! This episode, host Karly McBride highlights several resources and programs that will be represented at the show. From a “Workforce Day” to training opportunities and presentations on current DEI initiatives, the Show is an excellent environment to connect with peers and embrace the continued recovery of the foodservice industry. To register and learn more about the 2022 National Restaurant Association Show,...
Harnessing Point-of-Sale Data
May 02, 2022 14:00 - 20 minutes - 18.5 MBThis week on Order Up, we’re joined by Joe Costanzo of REVOLTtek for a conversation about the power of point-of-sale systems in the restaurant industry. Tune in to hear Joe, a restauranteur turned technology consultant, share how to approach integrating POS into your restaurant’s operations and how to enhance your marketing, customer loyalty, food profit, and staffing through the data collected in a POS system. (0:36) – Joe Costanzo and discovering point-of-sale technology (3:53) – Consul...
The Pursuit of Sustainability
April 19, 2022 14:00 - 38 minutes - 35.4 MBThis week on Order Up, we’re joined by Sara Burnett, Vice President of Food Beliefs, Sustainability, and PR at Panera Bread, and Jeff Clark, Expert Exchange Director for the National Restaurant Association, for a two-part discussion on establishing and committing to sustainable practices in the restaurant industry. Tune in to hear Sara and Jeff share actionable advice on in-house practices (hint: you’ll need to look in the trash), rethinking packaging, and acknowledging the consumer desire t...
Employee Retention Tax Credit
April 04, 2022 14:00 - 26 minutes - 24.7 MBThis week on Order Up, we’re joined by Randy Crabtree, Co-Founder and Partner at Tri-Merit, and Aaron Frazier, Vice President of Public Policy for the National Restaurant Association. Tune in to this insightful interview to hear everything restaurant owners need to know about the latest ERTC Bill in progress, from eligibility to expected timelines. (01:25) - How ERTC was designed for restaurants (05:10) - Eligibility (09:28) - Current refund timelines (11:38) - Tax return deadlines (14:...
Future Restaurant Legislative Advancements
March 21, 2022 14:00 - 22 minutes - 30.8 MBThis week on Order Up, we’re joined by Sean Kennedy, Executive Vice President for Public Affairs, and Mike Whatley, Vice President of State Affairs, to get the low down on the legislation that most impacts restaurant operators in 2022. Tune in to hear about initiatives that the National Restaurant Association plans to continue fighting for and what policies will stay with us beyond the pandemic. (01:15) - Restaurant Revitalization Fund update (02:58) - Employee Retention Tax Credit delay ...
Continuing a Family Legacy with V&M Bistro
March 07, 2022 14:00 - 25 minutes - 34.6 MBThis week on Order Up, we’re celebrating Women’s History Month by chatting with Vincenza and Margherita Carrieri-Russo, a sister duo of restaurateurs continuing their family legacy in the food service industry. Tune in to hear them discuss how V&M Italian-American Bistro was born, what they did to adapt during the pandemic as a small business, and why food is a gift of love and gratitude. Plus, learn all about their latest endeavor: boozy ice cream! (01:30) - Who are V&M? (02:44) - Conti...
Building Trust through Authentic Relationships
February 22, 2022 14:00 - 30 minutes - 42.1 MBA lack of representation can often be limiting for people of color and minority groups. But by creating space for people of all different backgrounds to speak up and share ideas, we create an environment of support and camaraderie that elevates businesses. This week, James Fripp, Chief Equity and Inclusion Officer at Yum! Brands, joins us to discuss the importance of representation, deliberately creating space for everyone on your team, and encouraging accountability by democratizing diver...
2022 State of the Restaurant Industry
February 07, 2022 14:00 - 34 minutes - 47.3 MBOver the past two years, the restaurant industry has been met with challenge after challenge. While we aren’t quite over the hill yet, 2022 is looking to be a year of transition and growth. This week, Hudson Riehle joins us to discuss the 2022 State of the Industry report and how the culture of restaurants continues to evolve to meet the needs of consumers. (1:40) - Research and knowledge group (2:50) - What's in store for 2022 (6:08) - The rise of quick-service dining (10:20) - The f...
Community Commitment with Elephants Delicatessen
November 29, 2021 14:00 - 21 minutes - 30.1 MBCommunity is a key element in what makes the restaurant industry thrive. And never has this been more apparent than now, as we’ve had to take extra measures to ensure this sense of community persists. This week on Order Up, Cheyenne Terbrueggen, Marketing Communications Manager at Elephants Delicatessen, joins us to discuss Elephants’ sustainability efforts, how they are giving back to their community, and why they expanded their business to include a wholesale program amidst the pandemic....
Healthcare Access in the Hospitality Industry
November 08, 2021 14:00 - 26 minutes - 24.1 MBOver the past 18 months, healthcare has been a focal point of conversation as a result of the ongoing COVID-19 pandemic. Often, the barrier to receiving healthcare isn’t just affordability, but accessibility as well. Today on Order Up, Kimberlee Vandervoorn, Vice President of Consumer Solutions at UnitedHealth Group, joins us to discuss the number of reasons hospitality workers are at an increased risk of health concerns and how UHG is creating access to healthcare resources with programs ...
Kids Live Well
November 01, 2021 14:00 - 24 minutes - 33.4 MBFinding healthy, kid-friendly choices at restaurants can often be a struggle for families. But fueling kids with well-balanced meals is imperative for healthy bodies and minds. That’s why the National Restaurant Association’s updated Kids Live Well program is helping to empower restaurateurs in providing healthy options for children in their community. This week on Order Up, we talk to Jeff Clark, Expert Exchange Director of the National Restaurant Association, and Maggie Gentille, Vice Pr...
Investing in Diverse Communities
October 25, 2021 14:00 - 34 minutes - 47.6 MBWhen businesses are represented by leaders from within the communities they serve, those businesses thrive. PepsiCo and the National Restaurant Association have been honoring successful restaurant industry professionals of diverse backgrounds for 14 years now with the Faces of Diversity Award. Today on Order Up, Merary Simeon, VP of global diversity, equity, and inclusion at PepsiCo, and Elisia Flores, CEO of L&L Hawaiian Barbecue, join us to discuss the importance of recognizing the health...
Celebrating 25 Years of MFHA
October 18, 2021 14:00 - 30 minutes - 27.7 MBThis week on Order Up, we’re celebrating 25 years of MFHA! Diversity, equity and inclusion have become an integral part of the foodservice industry. But it hasn’t always been that way. Gerry Fernandez joins us to talk about how his vision has evolved since he first founded MFHA in 1996, why addressing inequities has become the focus of modern businesses, and the importance of incentivizing people of all backgrounds to join the hospitality industry. (01:11) - 25 years of MFHA (04:06) - C...
Customer and Employee Loyalty Programs
October 12, 2021 14:00 - 23 minutes - 21.7 MBLast year, restaurants were in crisis figuring out ways to keep making sales. This year, as the customers return, we’re seeing an increase in employee dissatisfaction. Tama Looney, Head of Customer Success at Global Payments, joined us for a look at how loyalty programs can benefit both customers and employees. She also shares gift card purchase trends and makes the case of responsible use of data. Listen in! (00:53) - Payments for small businesses (01:35) - Handling the crisis (05:40) ...