No Vacancy Live!
1,311 episodes - English - Latest episode: 2 days ago - ★★★★★ - 404 ratingsNo Vacancy is home to the hospitality industry’s top podcasts. We speak to the CEOs, influencers and leaders to go behind the scenes of the hotel and travel business.
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Episodes
Sustainability Programs Make Hoteliers Money! Here’s How.
May 26, 2017 14:46 - 55 minutes - 38.1 MBGlenn speaks with Paul Snyder, VP Corporate Responsibility with IHG. They talk about empowering hoteliers to make money by blending individual sustainability goals with monetary returns. It’s a matter of him helping hoteliers achieve their goals by making their properties more profitable by ‘doing the right thing.’ Then they discuss the InterContinental Barclay NYC and how they turned a Grand Dame into a sustainability showpiece. First, Glenn and Producer Jeff Polly talk about amazing plac...
Say What? Why People Like Airlines Mores Than Ever!
May 22, 2017 18:23 - 53 minutes - 36.9 MBGlenn speaks to Michael Taylor of J.D. Power where they talk about the best and worst airlines according to a new survey. According to the J.D. Power 2017 North America Airline Satisfaction Study,SM overall customer satisfaction with airlines has reached its highest level ever, continuing a trend that now stretches five consecutive years. Here we explore why and how did this happen against a backdrop of such negative airline news. First, Glenn shares his thoughts on the latest news for the...
Downtown Vegas Mastermind Derek Stevens
May 13, 2017 16:10 - 1 hour - 43.6 MBDerek Stevens is widely credited for helping bring back downtown Las Vegas from the precipice of irrelevancy, making it a must visit stop on everyone’s Las Vegas vacation. Owner of the The D, The Golden Gate, The Las Vegas Events Center and developer of a new city block big casino, Stevens has redefined the downtown Las Vegas entertainment experience. This is story of the transformation, and what’s happening next. They discuss NHL hockey’s Las Vegas Golden Knights, the NFL’s Raiders coming t...
BONUS Show: Reinventing Hotel Art for an Interactive and Social Generation
May 11, 2017 14:00 - 29 minutes - 40.7 MBKevin Barry Fine Art is an industry leader that’s changed the way hotel guests interact with the art experience in hotels. This is way beyond a pretty framed picture next to the bed. It’s a wholesale reinvention of how art creates sense of place, interactive experiences, and serves as a lynchpin for hoteliers’ social media engagement. See their amazing work at places such as major Las Vegas casinos, high end boutique hotels, luxury branded properties and more here. You will learn much mo...
Legendary Hotelier Raymond Schultz on Birthing Hampton Inn
May 07, 2017 20:07 - 37 minutes - 42.5 MBRay Schultz, shares major hotel history way back to his involvement with Kemmons Wilson, creator of the Holiday Inn brand. Hear how Schultz started with Holiday Inns, Inc., in 1970, and how he founded the Hampton Inn brand in 1983. We hear those stories, through his days as Chairman and Chief Executive Officer of Promus Hotel Group. But first, Glenn speaks with Donna Quadri-Felitti, the Marvin Ashner Director and Associate Professor, School of Hospitality Management at Penn State. Subsc...
Now With Carnival, this guy Invented Disney Magic Bands and More!
April 28, 2017 22:05 - 1 hour - 32.9 MBPadgett is redefining cruising through ultimate personalization, and has the pedigree to do it. Padgett holds 19 patents and multiple innovation awards for wearable devices, experience itinerary scheduling and optimization, digital experience interaction platforms and operational processes. In his former life at Walt Disney Parks and Resorts, he spearheaded the invention, development and implementation of guest engagement innovations that include the MagicBand, FastPass+, Disney’s Magical Ex...
Live From AAHOA: Inside HGI, and Post CEO Panel Analysis
April 21, 2017 21:19 - 54 minutes - 37.2 MBJohn Greenleaf, SVP, Global Head, Hilton Garden Inn at Hilton Worldwide shares how Hilton Garden Inn is being refined while simultaneously looks to spread itself around the world. Plus, David Eisen, Editor in Chief of Hotel Management, and Glenn discuss AAHOA, breakdown the massive CEO panel held during the event, and they talk about how hard it must be to be running Trump Hotels right now. Subscribe on iTunes: No Vacancy with Glenn Haussman Subscribe on Android: https://play.googl...
BONUS SHOW: Reinventing the OTA for Lower Guest Acquisition Costs
April 19, 2017 19:47 - 27 minutes - 61.9 MBComing soon for American hoteliers, and already established for more than 3,500 of hotels in India, is hotelbids.com. It’s an exciting new platform that delivers reservations at a cost at only $5 - $7 per reservation. Traditional OTAs charge as much as 25% commission per room night, costing hoteliers thousands in unnecessary expenses every month. In this special episode, we learn from Inder Sharma, founder of Hotelbis.com and a highly-regarded lodging industry entrepreneur, how he’s lookin...
LIVE from AAHOA: Keith Cline, Pres & CEO of La Quinta
April 14, 2017 17:49 - 1 hour - 43.8 MBGet the behind the scenes story with Keith Cline, President & CEO of La Quinta. Plus, Bruce Ford, SVP Lodging Econometrics. Subscribe on iTunes: No Vacancy with Glenn Haussman Subscribe on Android: https://play.google.com/music/listen#/ps/Ifu34iwhrh7fishlnhiuyv7xlsm Send your comments and questions to [email protected]. Support the show: https://www.patreon.com/novacancy Follow Glenn @TravelingGlenn Follow Bruce @BFinNH Learn more at http://novacancy.libsyn.com Produce...
Live From AAHOA: Wyndham and the Multi Dimensional Traveler
April 12, 2017 23:31 - 28 minutes - 44.9 MBStraight from the No Vacancy broadcast studio in San Antonio, TX, we bring you the first in a series of special interviews.
Margaritaville’s Crushing It: Here’s How They're Doing It
April 07, 2017 17:08 - 1 hour - 41.6 MBGlenn goes back to Margaritaville, this time for a rousing conversation with Tamara Baldanza, CMO of Margaritaville Holdings. It’s the 40th anniversary of the brand and we explore all its permutations from the music and F&B, to its rapidly growing hotel and resort holdings. And yes, even a soon to be built 7,000 home retirement community. But first, Glenn speaks with Corey Nyman of the F&B consulting firm, The Nyman Group (www.thenymangroup.com). They talk about societal dining trends befo...
5 Hotel Social Media Myths Busted; Hot Summer Vacation Destinations
March 31, 2017 15:55 - 1 hour - 45.3 MBGlenn busts social media myths as a form of hotel feedback with help of Rick Garlick, Global Practice Lead, Travel and Hospitality Group at JD Power. They destroy everything we’ve held sacrosanct when it comes to guest social media commentary. The discuss online complaints, TripAdvisor, the need to respond NOW, and much, much more. First, Glenn speaks with Rebecca Alesia, a travel consultant with SmartFlyer (www.smartflyer.com). They discuss the expected amazing summer travel season and wh...
Sacrificing for Greater Good
March 25, 2017 17:04 - 44 minutes - 40.5 MBGlenn speaks with AAHOA Vice Chairman Bhavesh Patel on sacrificing his personal life and business for the AAHOA mission (www.AAHOA.com), planning a massive convention and trade show, what it’s like to be on the cusp of being Chairman and more. Plus, AAHOA and No Vacancy partnership revealed; and we share info on a new event series, Hotel ROI (www.hotelroi.com). It’s a series of hyper local one day events to get super relevant insight. This interview was taped just a few days before publicati...
Iconic Orlando Hotelier Harris Rosen; Deconstructing Las Vegas Trends
March 17, 2017 17:09 - 1 hour - 35.8 MBGlenn has a wide ranging and fascinating conversation with famed hotelier Harris Rosen. He started on projects such as Disney’s Contemporary and Polynesian Resorts before starting his own company with passion, grit and not much money. The man is simply inspiring. He has more than 5,000 associates, puts kids through college, has started charities and has done so much for his people and his community. This is an incredible story you must hear. But first, our Vegas is showing. Glenn speaks wi...
What You Don’t Know about European Hospitality; Scottsdale’s Bustling Tourism Biz
March 11, 2017 16:44 - 1 hour - 33.3 MBGlenn chats with Bruce Ford about state of European Hotel Industry, behind the scenes at the IHIF financial conference, Here To Stay TV, what Europeans think about Trump and Glenn’s impression on Berlin. Glenn also speaks with Rachel Sacco (www.experiencescottsdale.com) about how it became a top tourism leader, rebranding its CVB and how to get the most out of a stay in their fine city. Subscribe on iTunes: No Vacancy with Glenn Haussman Subscribe on Android: https://play.google.com...
The Points Guy Names Best/Worst Airlines; Plus, Great Travel PR Secrets
March 03, 2017 17:20 - 1 hour - 35.3 MBGlenn gets the scoop on the best and worst airlines as rated by The Points Guys (www.thepointsguy.com). You’ll never guess who’s #1! They also talk important issues like the devaluation of airline and hotel miles, and even chat about professional wrestling. But first Glenn speaks with Jennifer Hawkins, President of Hawkins International (www.hawkpr.com). She works with luxury hotels and shares her story of what makes for great hospitality public relations efforts. You’ll learn all about wh...
Frits van Paasschen interview
March 02, 2017 17:53 - 26 minutes - 24.2 MBPlease note: This is a cut down release of the 2.17 show interview with Frits van Paasachen. This was posted at the request of Mr. van Paaschen's team, so you may have already downloaded and listened to this interview as part of the Power of Disruption episode.
‘Travel Ban’ Side Effect & Hotel Biz Segment Reinventing Stay Expectations
February 24, 2017 17:42 - 50 minutes - 46.5 MBGlenn is at the Business Travel Show in London and is starting to get concerned about people wanting to come and visit the United States. Travel is the USA’s biggest export and the “Travel Ban” seems to be spooking people about coming to visit the country. Then Glenn speaks with Sean Worker, President & CEO of BridgeStreet Global Hospitality in an encore interview. Glenn thinks BridgeStreet is on trend with the apartment type a variety of offerings in the middle of great neighborhoods, eac...
The Power of Disruption with Frits van Paasschen
February 17, 2017 19:02 - 58 minutes - 40.4 MBThere’s a massive sea change happening in our world, and it goes beyond the worlds of travel and hotels. Disruption is everywhere. We see it in every corner of our lives, but in hospitality, think Airbnb and Uber. In this amazing episode, Glenn speaks with former Starwood and Coors CEO Frits van Paasschen about his new book “The Disruptor’s Feast: How to avoid being devoured in a changing global economy.” Buy the book on Amazon now But first, Glenn speaks with Rebecca Alesia, a travel c...
FelCor’s Tom Corcoran on What You Don’t Know About Hotel REITs
February 13, 2017 16:14 - 1 hour - 47.1 MBSorry about the delayed posting! It’s the snow’s fault. Tom Corcoran helped create the hotel industry REIT, which in turn happened to define how many investors buy hotels today. FelCor is a public company (NYSE: FCH) that owns more than 100 properties. You’ll learn the story of how he and his partner created the business, how Tom got involved in hospitality and how other can follow. But first, Glenn speaks with Corey Nyman of the F&B consulting firm, The Nyman Group (www.thenymangroup....
Everything You Must Know About Hospitality & Wellness; Trump Travel Ban and Hotelier Effect
February 03, 2017 19:35 - 50 minutes - 46.5 MBExhale was doing it before mostly everyone. Combining fitness, spa and a healthy living ethos to transform the fitness business into the wellness industry. We talk about how she started the company, the move away from traditional gyms and spas into something that creates a more holistic approach to wellbeing. It’s a lifestyle brand, not luxury living. Exhale facilities are located both in hotels and as standalone venues. Learn more at: www.exhalespa.com But first, Glenn and David Eisen tal...
The Dos and Don’ts from AAHOA’s Secretary; Plus, No Serious ALIS Trump Talk
January 27, 2017 19:31 - 56 minutes - 38.5 MBThis past year Jagruti Panwala started a magnificent journey when she was named secretary of AAHOA. In just a few years she will chair the organization, keeping her busy for the next few years. We discuss legislative issues, her role in the organization, balancing a career managing several businesses, including home ownership. How does she do it all, all while advancing the goals of the largest association in hospitality? We find out. We’re thinking super powers, but you decide. (NOTE: This ...
BONUS SHOW: Hotel WiFi Strategies for a Data Dominant World
January 26, 2017 15:01 - 29 minutes - 41 MBDuring this in-depth show you'll learn all about: Tips for hotels and other venues to maximize their bandwidth and keep up with the increasing demands being placed on guest Wi-Fi networks Addressing data privacy concerns for guests when using guest Wi-Fi networks Up-and-coming trends such as data analytics, online search using voice as an interface, etc. www.nomadix.com
Secrets to Creating Country’s #1 Hotel w Virgin Hotels CEO; Food Trend, or Food Offend?
January 20, 2017 20:09 - 1 hour - 34.3 MBRaul Leal, CEO of Virgin Hotels reveals the secret sauce behind creating the Virgin Hotel Chicago. According to readers of Condé Nast Traveler, it’s #1 Hotel in the United States and Chicago, appealing to business and leisure travelers, with a score of 98.1. Amazing! He also reveals what it takes to create a strong brand. But first, Glenn and chef Chip English square off once again. This time, the guys take opposing views on fiery statements by Alice Waters and Jacques Pepin accusing food ...
Infamous Insight with Hotel Impossible Host Anthony Melchiorri
January 13, 2017 18:38 - 1 hour - 59.4 MBTravel Channel’s Hotel Impossible host Anthony Melchiorri reveals behind the scenes stories, his approach to creating hospitality success for flailing owners, why people can’t keep their hotels clean and powerful life lessons. He’s even creating his own hotel and shares his secrets to ensuring its success. But first, Glenn blasts hoteliers that are not understanding the new paradigm of loyalty and how people book travel. He dishes on the rise of micro-moments, according to Google research,...
Hotel Brand Genesplicing; Plus, Breakfast Bar Families that Suck
January 06, 2017 21:43 - 49 minutes - 112 MBAlan Roberts, Global Head- Embassy Suites by Hilton, Hilton Worldwide, and Glenn discuss the fascinating elements making up the Embassy Suites brand. It’s a dream dive into the fabric of its components, that’s consistently reevaluated though a culture of innovation. We hear about how it must equally appeal to customers and hotel developers, global growth strategy, free booze, leapfrogging travel trends, F&B, and Glenn may just reveal his love for free omelets. But you’ll have to listen to fi...
Old School Vegas Flashback: The Golden Steer, the Mafia and the Rat Pack
December 30, 2016 18:12 - 59 minutes - 40.9 MBThis week Glenn dips his fingers into the vault to pull out a lost episode. And it’s awesome. Hear the history of Las Vegas through the prism of its oldest steakhouse, the Golden Steer, which opened in 1958. Owner Michael Signorelli tells a great tale about how this became a famous haunt for entertainers, the mafia and high rollers. The Golden Steer Steakhouse is also known for its famous and infamous customers such as: Tony "The Ant" Spilatro, Natalie Wood, Al Hirt, Nat "King" Cole, Jo...
A Top Hotel School's Success Strategy! Happy Holidays from the Gang!
December 22, 2016 13:03 - 59 minutes - 40.5 MBLes Roches International School of Hotel Management is ranked by luxury hotel hiring managers among the top three hospitality management schools in the world as a training ground for international careers (TNS Global Survey, 2013). Les Roches is renowned for its Swiss standards of excellence, entrepreneurial spirit and innovative programs. It has a global reach, with campuses in Switzerland, Spain, China and Jordan, and students from more than 90 countries. Glenn finds out about the school’s...
The Power of a Leisure Travel Taste Maker! Hotel Horror Stories!
December 16, 2016 17:51 - 1 hour - 42.6 MBApple Leisure Group is the nation’s only vertically integrated hospitality company with more than $3.4 billion in annual revenues. Plus, ALG is of the fastest growing luxury leisure travel companies in North America. ALG has signed 10 resort deals over the last 10 months, growing the company’s resort brand management portfolio by 15 percent in less than one year. This is a great success story you have to hear to believe. But first, Glenn and Jeff dish on some of the worst hotels and why so...
Las Vegas Behind the Scenes!
December 10, 2016 01:59 - 59 minutes - 41.1 MBThis week Glenn is in Las Vegas and getting the scoop on the newest happening trends there. First, he speaks with Dan Bernbach, who is in charge of the brand new Park Theater at Monte Carlo, which opens next week. Hear about the theater, the big acts coming to town and how the Mote Carlo is in the midst of a two year transition and re-branding. Then Glenn learns what it takes to have a successful restaurant concept in the most exciting dining city in the world. We look at Vegas F&B thr...
BONUS SHOW: Incredible Hotel Renovation Secrets
December 08, 2016 19:59 - 33 minutes - 46.1 MBWe speak with Craig Sullivan of Parkwest who shares his secrets to great hotel renovations. Plus, he shares why you need to be at the CLIC conference this coming March 9, 2017. www.clicconference.com www.parkwest.co
IHG Americas CEO Elie Maalouf! ‘Nuff said!
December 02, 2016 18:54 - 47 minutes - 43.2 MBThat’s right, this week Glenn shares the mic with the leader of IHG here in the Americas. They discuss everything you need to know about what the company is up to, and how Elie Maalouf sees IHG fitting into the bigger hospitality business. Kimpton, Holiday Inn, Hotel Indigo are all touched on, and Glenn again shows his unyielding love for EVEN hotels. Glenn also shares his views regarding how hoteliers must reframe their understanding of hotel guests. Guess what? They aren’t at your hot...
Making a $250m Restaurant Co.! Airline Status Woes!
November 28, 2016 13:45 - 1 hour - 46 MBGlenn chats with Cameron Mitchell, founder of Cameron Mitchell Restaurants. The company started humbly but now brings in $250 million revenue annually. Learn all about how he did it and how his life philosophy helped him to create a powerful Midwest company employing thousands. Restaurant brands include Cameron's, Cap City Fine Diner & Bar, The Guild House, Hudson 29 Kitchen + Drink, M, Martini Modern Italian, Marcella’s, Ocean Prime, and Molly Woo's Asian Bistro, The Pearl, Restaurant, Tav...
Breakthrough Conference Marketing Ideas! Disclosing Secrets of Hospitality!
November 19, 2016 15:49 - 1 hour - 46.4 MBGlenn chats with Micah Solomon, author of The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets. The guys share what’s important to today’s guests and why it matters. Plus you’ll hear some great success stories too. But first, Glenn and Jeff share some amazing trade show secrets that will help you generate buzz and better sales. Road warriors rejoice! You don’t have to be in the hospitality business to benefit from these ideas. Find Jeff Polly at: Jeff@endpoint...
Hotels and the Trump Effect! The Secrets of Smart Branding!
November 11, 2016 12:44 - 1 hour - 45.5 MBGlenn chats with Ron Swidler, Principal, Branding with the Getty’s Group to discuss the critical nature of branding within the hotel industry. This is an amazing and insightful discussion you are sure to love! But first, Dave and Glenn discuss what will happen to the hotel industry under a Trump Administration. Will promised tariffs from China goods affect American companies importing products? What does this mean for the hotel business in general? Articles discussed in podcast: Tr...
Making Millennials Love Casinos! Horrifically Overplayed Restaurant Foods!
November 04, 2016 18:47 - 1 hour - 43.6 MBGlenn chats with Vince Lentini, SVP of Marketing with Affinity Gaming. They specialize in regional casinos and are becoming a major force around the country. Today, they talk about the state of casino gaming, how its changing and what is it that guests are interested in experiencing. The company is also betting heavily on e-gaming tournaments. They’ve started competitive skill-based video game tournaments at its Silver Sevens Hotel & Casino property to attract that finicky millennial crowd, ...
Hard Rock Int’l Revealed! Sparking Staff Satisfaction!
October 28, 2016 18:43 - 57 minutes - 39.6 MBGlenn chats with Marco Roca, EVP Hotel Development with Hard Rock Int’l. They talk about the state of the brand, what makes the Hard Rock brand resonate with customers, how it’s expanding throughout the world, and lot’s more. First, Glenn chats with Johnathan Albano, who is not only the CEO Of Lodging Metrics, but also hosts the Lodging Leaders podcast. Perhaps you heard Glenn on that show? They share what you must know about employee hiring and retention. By coincidence, Glenn hosted a we...
BONUS SHOW: The Refinishing Touch
October 26, 2016 15:00 - 21 minutes - 50.2 MBGo behind the scenes with The Refinishing Touch’s president and CEO Mario Insenga. With nearly 40 years in the business, TRT has become experts in myriad disciplines and this show reveals them all. Hosted by hotel industry expert Glenn Haussman, the show focuses on the myriad ways TRT can save you money while accentuating your hotels’ room and public space products. These guys do so much more than you realized. You won’t believe what they can do way beyond simply refinishing furniture to...
AAHOA Revealed! Soft Brand Revolution!
October 21, 2016 19:38 - 1 hour - 42.2 MBGlenn chats with AAHOA Chairman Bruce Patel and Chip Rogers, AAHOA’s President & CEO. With nearly 16,000 members representing nearly half the hotels in this county, this association is a massive force both in the industry and on Capitol Hill. But it wasn’t always that way. AAHOA stands for the Asian American Hotel Owners Association and we discuss how a small group of Indian immigrants faced unrelenting racism and financial challenges to achieve the American dream. Now, the second and third ...
Puerto Rico’s Perils Unmasked! Ultimate Networking Truths!
October 14, 2016 17:19 - 1 hour - 61.7 MBGlenn gets Milton Segarra to open up about the problem facing Puerto Rico. As President and CEO, Meet Puerto Rico, he is tasked with boosting the profile of the meetings and conventions business. But he has more challenges than any of us could imagine. They get right into discussing the island’s financial crisis, zika, and other issues affecting this great destination. BUT, there is good news, and Segarra talks about the buoyant convention business and why you too should hold your next meeti...
Best Western CEO David Kong! Great Ski Season Resorts!
October 07, 2016 19:24 - 57 minutes - 39.3 MBGlenn is fortunate enough to speak with David Kong, president & CEO of Best Western Hotels & Resorts. They speak about the massive change Best Western has underwent under Kong’s leadership and all about their new brands under the SureStay banner. It’s a huge departure for this stalwart company. We explain how. But first, Glenn speaks with producer Jeff Polly, of endpoint Multimedia. They speak about ski season, where to stay, where to go and how to enjoy it all. Subscribe on iTunes: No ...
Loving La Quinta! Smart Selling Techniques! Lodging Conference Wrap up!
September 30, 2016 18:03 - 59 minutes - 40.9 MBGlenn gets to speak with Raj Trivedi, EVP and Chief Development Officer, and John Cantele, EVP and COO with La Quinta. They talk about the state of the brand, how a company can have just a single brand in a ‘bigger is better’ environment and what’s new at this company. Then Glenn is at the Lodging Conference and chats with Bruce Ford, SVP Business Development. They discuss smart selling techniques, the proliferation of new brands, how the hotel industry performing and Glenn coughs. Sub...
Why All-Suite Hotels Are Amazing. Cocktail Party Survival Guide
September 24, 2016 14:45 - 46 minutes - 42.3 MBSacré bleu! Glenn is all alone this week and while it is very sad for him to be left to his lonesomeness, he has plenty to say. He shares his networking tips and shares his funny tips on how to maximize the cocktail party experience. Then Glenn speaks with Rick Colling, Vice President of Brand Performance Support for the All-Suites category at Hilton Worldwide. They talk about Embassy Suites, Home2 Suites and Homewood Suites, what makes these hotels different and why they appeal to travele...
BONUS SHOW: Bathroom Amenity Fixtures
September 21, 2016 14:13 - 31 minutes - 43.4 MBThe time for amenity dispensers is now. A major societal shift and technological advancement is combining to make this a solution something guests demand, and they happen to be at a price point owners love. The switch to Amenity fixtures is almost inevitable, as waste and sustainability have become a global epidemic. Learn it works in this sponsored discussion on the ins and out of amenity fixtures. We speak with: Ray Burger, CHA MHS [email protected] www.PineappleHospit...
Life Is Beautiful Festival! Major Mergers! Downtown Vegas Survival Strategy!
September 17, 2016 02:33 - 1 hour - 32.5 MBDave Eisen is back. As Editor-In-Chief of Hotel Management, he has the scoop on Red Lion Hotels Corp. buying Vantage Hospitality. He dishes on that topic with Glenn, then they discuss topics such as why the hotel business is infatuated with Airbnb, cool industry conferences, a data download and more. Then Glenn finds out what it’s like booking the acts for the massive Life Is Beautiful festival with Craig Nyman, Head of music and live performances. It’s coming to downtown Las Vegas Septem...
Cannabis & Tourism, Transformative VIP Access, Horrible People on Planes
September 09, 2016 16:42 - 58 minutes - 61 MBWe start the show by dishing on some horrible things people do up in the air. Both Glenn and producer Jeff Polly share what they think are abhorrent and weird behaviors while traveling on airplanes. Then we explore the world of Cannabis tourism and its effect on Colorado. Rather than sensational, it can be educational; and one company is transforming how cannabis culture is perceived. Through the Lighthouse Cannabis Project, http://lighthousecannabisproject.com/, tourists see firsthand ho...
Armchair Chefs, Iron Chef William Shatner, Boutique Hotels & Millennials
September 02, 2016 23:49 - 1 hour - 44.5 MBThis week we introduce you to chef Chip English, of Creative Catering Concepts and industry personality. He’s the punk rock chef that’s got plenty to say about TV food shows, Caribbean food, and what it really takes to be a chef. William Shatner on Iron Chef: http://www.vudu.com/movies/#!overview/490670/Iron-Chef Then we chat with Imran Jivani, General Manager at Hotel Chicago Illinois Medical District managed by Portfolio Hotel and Resorts. We talk about catering to millennials...
Wellness Hotels. Embracing OTA’s. Customer Service Stories.
August 26, 2016 16:18 - 50 minutes - 45.9 MBToday Glenn goes one-to-one with Dave Eisen, Editor-in-Chief of Hotel Management magazine (www.hotelmanagement.net). The conversation goes so long and in-depth we’re saving what we had planned for next week. Articles referenced in the show: RLHC’s newly expanded Expedia partnership goes beyond growing the brand’s rewards membership: http://www.hotelmanagement.net/operate/rlhc-s-newly-expanded-expedia-partnership-goes-beyond-growing-brand-s-rewards-membership How to win, and lose, cu...
Oddest restaurants! What’s a Management Company?
August 19, 2016 19:10 - 1 hour - 143 MBThis week we take a dish on the oddest restaurants in the country with producer Jeff Polly. Then Glenn is down in Tampa to speak at Chesapeake Hospitality’s annual conference. With all their executives in one place, this was a great opportunity to give travelers a behind the scenes look at how the hotel business really runs from a management perspective. You’ll learn lots of fun things. See Mongolian Throat Singing here: https://youtu.be/Pw9agyd44aE Subscribe on iTunes: No Vacancy wit...
Property Building Boom? Creative New Hotel Concept Redefining How we Stay
August 12, 2016 18:26 - 55 minutes - 38.4 MBNew hotel construction report with Lodging Econometrics' Bruce Ford. He shares the state of the new construction pipeline, what that means to road warriors ability to experience new hotels, and what developers are thinking about. Then Glenn speaks with Hans Meyer, Co-founder and Managing Director of Zoku, a cool new hotel brand coming out of Amsterdam. By combining work and play, they have struck a nerve with this interesting new design concept that may revolutionize how you want to st...