Leading for Business Excellence
67 episodes - English - Latest episode: 7 days ago - ★★★★★ - 1 ratingPMI’s podcast, Leading for Business Excellence, brings you inspiring stories from leaders who share their experiences gained around the globe and across a multitude of sectors. Hear how Business Excellence is a key part of being a great leader, and how it has enabled our guests to achieve outstanding results.
Find out more about Business Excellence and how to transform your organisation at pmi.co.uk
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Episodes
Minisode #39: Exemplary Customer Service
April 23, 2024 03:00 - 2 minutes - 1.87 MBWelcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we're joined by David Sheldon, Head of Continuous Improvement at St John Ambulance, as he reflects on his positive customer service encounters with the NHS Blood Donation service. Listen to the full episode here: https://pmi.co.uk/knowledge-hub/podcast-embodying-continuous-improvement-with-david-sheldon-head-of-ci-at-st-john-ambulance/ More f...
How did Hill Helicopters Revolutionise the Aviation Industry? With Jason Hill at Hill Helicopters
April 16, 2024 03:00 - 39 minutes - 26.8 MBDid you know that 20% of startups fail in their first year, and less than 50% make it to their fifth year? To help you beat the odds, Jason Hill, Chairman and Chief Engineer of Hill Helicopters, joins us in the Leading for Business Excellence studio to share his experience and views on the key ingredients for leading a startup venture. From a childhood dream to the reality of manufacturing and approving the use of revolutionary helicopters in over 70 international markets, witness this tra...
Minisode #38: How The Environment Shapes Communication
April 09, 2024 03:00 - 4 minutes - 2.85 MBWelcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we join Claire Miles, former CEO at Yell, as she reflects on the need for Leaders to communicate more regularly, honestly, and openly with employees. Listen to the full episode here: https://pmi.co.uk/knowledge-hub/leading-for-business-excellence-podcast-ep8-adapting-your-strategy-in-disruptive-times-with-claire-miles-ceo-of-yell/ More from...
Minisode #37: Leadership Philosophy - Confronting Fear
April 02, 2024 03:00 - 4 minutes - 3.03 MBWelcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we join Jade Wilcox, MD of Wilcox Limousines, as she unpacks her relationship with fear, the power of self-talk and addressing imposter syndrome. Listen to the full episode here: https://pmi.co.uk/knowledge-hub/leading-the-quality-organisation-of-the-year-with-jade-wilcox-at-wilcox-limousines/ More from PMI: Learn, share, and thrive at PMI’...
Minisode #36: The Power of Routine Debriefing
March 26, 2024 04:00 - 2 minutes - 1.77 MBWelcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we join Matt Lindley, a commercial airline and former RAF-trained fighter pilot, as he talks about the motivational power of team debrief sessions. Listen to the full episode here: https://pmi.co.uk/knowledge-hub/leading-for-business-excellence-podcast-episode-5-speak-up-leadership-impact-and-inclusivity-with-matt-lindley/ More from PMI:...
Minisode #35: Creating Space for Thinking
March 19, 2024 04:00 - 4 minutes - 3.13 MBWelcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we’re joined by Tim Schmeisser, VP of Commercial Transformation at Kimberly-Clark, as we explore the positive impact coaching can have on your Leadership skills and personal development. Listen to the full episode here: https://pmi.co.uk/knowledge-hub/podcast-invest-in-relationships-to-build-successful-teams-with-tim-schmeisser-at-kimberly-cl...
The Leadership Blueprint for a Continuous Improvement Culture with Tony Tielen at Smiths Group PLC
March 12, 2024 04:00 - 36 minutes - 25 MBDo you want a Leadership blueprint to help reshape your organisation's Continuous Improvement culture? Are you seeking to establish a robust Continuous Improvement methodology? Are you looking to foster a dynamic way of working? We talk to an engineering powerhouse with a global presence in 50 countries, a workforce of over 15,000, AND an award-winning culture that embraces Continuous Improvement. It's very clear. A transformation of this scale begins with Leadership, a clear vision, an...
Minisode #34: Experience That Shapes Successful Leadership
March 05, 2024 04:00 - 5 minutes - 3.53 MBWelcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we’re joined by Mark Beazley, Chief Executive of The Kennel Club, as he reflects on his 12 years in the army and how it shaped his understanding of stakeholders, consensus, and direction. Listen to the full episode here: https://pmi.co.uk/knowledge-hub/podcast-the-red-threads-of-effective-leadership-with-mark-beazley-chief-executive-at-the-k...
Minisode #33: Leadership vs. Management
February 27, 2024 04:00 - 3 minutes - 2.26 MBWelcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we’re joined by Bob Pragada, CEO at Jacobs Engineering Group, as he reflects on how competence is a foundational attribute for strong management, but Leadership goes beyond that with a higher level of caring and engagement. Listen to the full episode here: https://pmi.co.uk/knowledge-hub/leading-for-business-excellence-podcast-episode-7-leadin...
Minisode #32: From Delight to Expectation – The Availability of Data
February 20, 2024 04:00 - 2 minutes - 1.92 MBWelcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we’re joined by David Sheldon, former Head of CI at St John Ambulance, as he explores the role of data in managing and assessing the effectiveness of vaccination efforts during the pandemic. Listen to the full episode here: https://pmi.co.uk/knowledge-hub/podcast-embodying-continuous-improvement-with-david-sheldon-head-of-ci-at-st-john-ambulanc...
An Award-Winning Journey of Improvement with Paul Hayward at CooperVision
February 13, 2024 09:00 - 40 minutes - 27.8 MBThis isn't just a conversation; it's a masterclass in building a culture of Continuous Improvement. Join us as we delve into the remarkable transformation at leading contact lens manufacturer CooperVision, and how Senior CI Engineer Paul Hayward led his team to success at the BQF UK Excellence Awards as they took home the prestigious Excellence in CI Culture award. We begin at the start of their journey, as Paul talks candidly about the challenge of producing a staggering 12 million batche...
Minisode #31: Conflict and Collaboration
February 06, 2024 04:00 - 3 minutes - 2.53 MBWelcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we’re joined by David Callaghan, former Senior Vice President of Oracle EMEA, President of the British Quality Foundation until 2019, and B2B business leader in Executive and Non-Executive roles. In this clip, he talks about the role of robust debates and conflict – and how they can lead to better business outcomes. Listen to the full epi...
Minisode #30: The True Cost of Mental Health in the Corporate World
January 30, 2024 04:00 - 3 minutes - 2.59 MBWelcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we’re joined by Jon Manning, Founder & CEO of Arthur Ellis: Mental Health Support, as he explains that mental health awareness in the workplace matters, not only because it’s the right thing to do, but it’s also good for business. Listen to the full episode here: https://pmi.co.uk/knowledge-hub/podcast-creating-a-mentally-healthy-workplace-with...
Minisode #29: Mentorship Stories That Shaped My Leadership with Suraj Patel
January 23, 2024 04:00 - 3 minutes - 2.12 MBWelcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we’re joined by Suraj Patel, Director of Lending Portfolio and Strategy Insight at Capital One, as he reflects on the influence of leaders around him. Listen to the full episode here: https://pmi.co.uk/knowledge-hub/podcast-converting-customer-needs-into-strategy-wins-through-operational-excellence-with-suraj-patel-capital-one/ More from PMI...
A Leadership Journey Fuelled by Curiosity with Ali Bolton of the Wye Valley NHS Trust
January 16, 2024 04:00 - 38 minutes - 26.6 MBIt doesn't take a minute with the dynamic Ali Bolton to understand why people are motivated by her as a leader. Combining enthusiasm with a method in a way that is highly compelling, Ali shares a refreshing perspective on improvement within healthcare. It's all about small-scale testing, learning from what doesn't work, and using those lessons to innovate. We delve into the idea that failures aren't setbacks but stepping stones to better patient care and administrative processes. Find ou...
Minisode #28: Communicating Impact in Business Transformation with Katie Evans
January 09, 2024 04:00 - 2 minutes - 1.58 MBWelcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we're joined by Katie Evans, Chief Marketing Officer at Burger King UK, as she shares her strategy for communicating to both employees and customers, emphasising the importance of transparency and understanding. Listen to the full episode here: https://pmi.co.uk/knowledge-hub/leading-for-business-excellence-podcast-episode-2-driving-customer-fo...
Minisode #27: Predicting Innovation & The 4-Hour working Day with Dr Nicola Millard
January 02, 2024 04:00 - 4 minutes - 3.34 MBWelcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we’re joined by Dr Nicola Millard, Principal Innovation Partner at BT Digital Solutions, as she talks about the concept of a four-hour workday for knowledge workers and how it could be achieved. Listen to the full episode here: https://pmi.co.uk/knowledge-hub/podcast-leading-the-future-of-work-with-dr-nicola-millard-principal-innovation-partner...
Minisode #26: Flattening the Hierarchy with Daniel Crump
December 26, 2023 04:00 - 4 minutes - 2.95 MBWelcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we’re joined by Daniel Crump, Proprietor of The Greyhound Pub & Dining, as he reflects on the power of regular staff meetings and how he cultivates team engagement. Listen to the full episode here: https://pmi.co.uk/knowledge-hub/leading-for-business-excellence-podcast-ep9-learning-to-be-excellent-from-mums-garage-to-a-michelin-favourite-with-d...
Minisode #25: A Customer-Focused Mindset with Claire Miles
December 19, 2023 04:00 - 3 minutes - 2.58 MBWelcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we’re joined by Claire Miles, former CEO of Yell, as she reminds us that prioritising the customer outcome and end-to-end experience is key. So, let’s adopt a customer-focused mindset, remove unnecessary processes, and create the best possible experience for our customers. Listen to the full episode here: https://pmi.co.uk/knowledge-hub/le...
Minisode #24: Why Authenticity Is the Best Leadership Strategy With Mark Beazley
December 12, 2023 04:00 - 2 minutes - 2.1 MBWelcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we are joined by Mark Beazley, Chief Executive of The Kennel Club as he delves into the need for leaders to be approachable and open to feedback, creating a culture where team members feel comfortable challenging ideas. Listen to the full episode here: https://pmi.co.uk/knowledge-hub/podcast-the-red-threads-of-effective-leadership-with-mark...
Minisode #23: Leadership Insights from Military Experience with Matt Lindley
December 05, 2023 04:00 - 3 minutes - 2.51 MBWelcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we're joined by Matt Lindley, a commercial airline and former RAF-trained fighter pilot who also flew the royal family for ten years. Tune in as Matt talks about not making rushed decisions and the power of asking open questions. Listen to the full episode here: https://pmi.co.uk/knowledge-hub/leading-for-business-excellence-podcast-episode-...
Minisode #22: How a Fresh Perspective can Transform Work with Estelle Clark
November 28, 2023 04:00 - 1 minute - 965 KBWelcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. Join us as Estelle Clark explains how it’s often the fresh perspective that spots the metaphorical ‘ugly wallpaper’. Listen to the full episode here: https://pmi.co.uk/knowledge-hub/leading-for-business-excellence-podcast-episode-1-rising-to-business-challenges-with-estelle-clark/ More from PMI: Learn, share, and thrive at PMI’s Goals to Results Conferenc...
Minisode #21: From Values to Action - A Commitment to Sustainability with Bob Pragada
November 21, 2023 04:00 - 2 minutes - 1.56 MBWelcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, Bob Pragada talks about the new Office of Global Climate Response and ESG at Jacobs Engineering Group. This alignment with their core values and work across sectors like infrastructure, manufacturing, and security truly sets an example. It's not just about creating the office; it's about what this signifies for their 55,000 employees and the...
Minisode #20: Adapting to Unconventional Customers with David Sheldon
November 14, 2023 04:00 - 2 minutes - 1.59 MBWelcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we’re joined by David Sheldon, retired Head of Continuous Improvement at St John Ambulance and former Continuous Improvement Manager at the Environment Agency, as he shares an unusual perspective on customer-supplier dynamics. Listen to the full episode here: https://pmi.co.uk/knowledge-hub/podcast-embodying-continuous-improvement-with-david-sh...
Minisode #19 Purposeful Leadership Through Driving For Sustainability with Emma Howard Boyd CBE
November 07, 2023 04:00 - 2 minutes - 2.11 MBWelcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we're joined by Emma Howard Boyd CBE, a leading voice on how we must develop systems to address climate issues and the intrinsically linked cost of living crisis, women leaders and diversity. In discussing how working with purpose can drive leaders to thrive, Emma emphasises their crucial role in steering organisations towards a more sustainabl...
Minisode #18 The Formula for Recruitment Success with Jon Darbyshire
October 31, 2023 04:00 - 3 minutes - 2.45 MBWelcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we are joined by Jon Darbyshire, Co-Founder & CEO of SmartSuite, as he shares the formula for attracting talented individuals without needing a large budget. Listen to the full episode here: https://pmi.co.uk/knowledge-hub/podcast-tech-entrepreneur-shares-his-secrets-for-business-excellence-with-jon-darbyshire-ceo-of-smartsuite/ More from PM...
Minisode #17 The Process of Networking with Tim Schmeisser
October 24, 2023 03:00 - 2 minutes - 2.02 MBWelcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we’re joined by Tim Schmeisser, VP of Commercial Transformation at Kimberly-Clark. When it comes to small talk, Tim has learned that sometimes you must push yourself out of your comfort zone and now sees each new face as a chance to learn and grow. Listen to the full episode here: https://pmi.co.uk/knowledge-hub/podcast-invest-in-relationship...
Minisode #16: Mastering the Art and Science of Sales with David Callaghan
October 17, 2023 03:00 - 1 minute - 1.29 MBWelcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we're joined by David Callaghan, former Senior Vice President of Oracle EMEA, President of the British Quality Foundation until 2019, and B2B business leader in Executive and Non-Executive roles. Gain valuable insights and respect for the sales profession as David highlights the key elements for success. Listen to the full episode here: http...
Minisode #15: The Power of Reaching Out with Jon Manning
October 10, 2023 03:00 - 7 minutes - 4.95 MBWelcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we’re joined by Jon Manning, Founder & CEO of Arthur Ellis: Mental Health Support, as he talks about strategies that can help significantly increase employee wellbeing. Listen to the full episode here: https://pmi.co.uk/knowledge-hub/podcast-creating-a-mentally-healthy-workplace-with-jon-manning-founder-and-md-at-arthur-ellis/ More from ...
Minisode #14: Transitioning from Project to Process Management with Tom Greenwood
October 03, 2023 03:00 - 2 minutes - 2.03 MBWelcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we’re joined by Tom Greenwood, Group CEO at Helios Towers, as he talks about how they've built a culture of continuous improvement and the important steps to making successful changes permanent. Listen to the full episode here: https://pmi.co.uk/knowledge-hub/podcast-unlocking-the-secrets-of-business-excellence-with-tom-greenwood-group-ceo-at...
Minisode #13: Operating with Confidence with Jade Wilcox
September 26, 2023 03:00 - 3 minutes - 2.55 MBWelcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we’re joined by Jade Wilcox, MD of Wilcox Limousines. Tune in as Jade shares her experience of running the company after their improvement programme and the impact on the team’s confidence from having a strong plan in place. Listen to the full episode here: https://pmi.co.uk/knowledge-hub/leading-the-quality-organisation-of-the-year-with-jade-...
Set the Direction and Do Brilliant Things With Karen Leftley, BQF President
September 19, 2023 03:00 - 39 minutes - 27.1 MBWith an infectious enthusiasm for business excellence, Karen Leftley brings a wealth of knowledge and experience to the role of President of the British Quality Foundation. Under her leadership, every aspect of the much-valued membership organisation has been revamped, including a complete reimagining of the annual BQF UK Excellence Awards, with this year’s sold out event taking place on 5th October. “There’ll be a showcase for every winning team to talk through what they’ve done so that ...
Minisode #12: Excellence in Strategy Delivery with Suraj Patel
September 12, 2023 03:00 - 2 minutes - 2.09 MBWelcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we’re joined by Suraj Patel, Director of Operational Strategy at Capital One, as he highlights the importance of knowing what ‘good’ looks like and breaking down the overall mission into smaller, more manageable goals. Listen to the full episode here: https://pmi.co.uk/knowledge-hub/podcast-converting-customer-needs-into-strategy-wins-throug...
Minisode #11: The Burger King Approach to a Strong Supply Chain with Katie Evans
September 05, 2023 03:00 - 3 minutes - 2.32 MBWelcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we're joined by Katie Evans, Chief Marketing Officer at Burger King UK, as she shares how strong supply chain relationships enable her team to remain agile. Listen to the full episode here: https://pmi.co.uk/knowledge-hub/leading-for-business-excellence-podcast-episode-2-driving-customer-focused-performance-improvement-with-katie-evans-cmo-...
Minisode #10: Tackling Time-Consuming Meetings with Nicola Millard
August 29, 2023 03:00 - 4 minutes - 3.18 MBWelcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we join Dr Nicola Millard, Principal Innovation Partner at BT Digital Solutions, as she talks about deep work, reimagining collaboration and synchronous communication. Listen to the full episode here: https://pmi.co.uk/knowledge-hub/podcast-leading-the-future-of-work-with-dr-nicola-millard-principal-innovation-partner-at-bt-digital-solutions/...
Minisode #9: Lessons In Leadership with Daniel Crump
August 22, 2023 03:00 - 2 minutes - 1.98 MBWelcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we're joined by Daniel Crump, Proprietor of The Greyhound Pub & Dining. Daniel discusses the influence of Gordon Ramsay and the lessons in leadership he learned from working in top restaurants and on luxury yachts. Listen to the full episode here: https://pmi.co.uk/knowledge-hub/leading-for-business-excellence-podcast-ep9-learning-to-be-excel...
Nurturing Leadership Excellence with Tanya Aitken, Chief Product and Marketing Officer at CMI
August 15, 2023 03:00 - 51 minutes - 35.6 MB“Organisations with management and leadership development programs are 32% more productive” - Tanya Aitken, Chief Product and Marketing Officer at the Chartered Management Institute (CMI) Packed full of eye-opening statistics, this insightful conversation revolves around the benefits of capable managers and the importance of effective leadership. Describing one of the many ways in which the CMI supports its global community of over 200,000 managers and leaders, Tanya shares its unique ap...
Minisode #8: Leading Charity Fundraising with Mark Beazley
August 08, 2023 03:00 - 3 minutes - 2.67 MBWelcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we join Mark Beazley, Chief Executive of The Kennel Club, as he talks about the challenges of balancing the needs of funding customers and recipients in the charitable sector. Listen to the full episode here: https://pmi.co.uk/knowledge-hub/podcast-the-red-threads-of-effective-leadership-with-mark-beazley-chief-executive-at-the-kennel-club/ ...
Minisode #7: Mistakes as Learning Opportunities With Joanne Humble
August 01, 2023 03:00 - 2 minutes - 1.94 MBWelcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we're joined by Joanne Humble, Global Head of Business Improvement at Catalent Pharma Solutions. In this clip, she emphasises the need to quickly make course corrections and build relationships with decision-makers to facilitate the successful implementation of change. Listen to the full episode here: https://pmi.co.uk/knowledge-hub/leading-fo...
Minisode #6: Journey of an Improvement Leader with Linda Linteau
July 25, 2023 03:00 - 2 minutes - 2.08 MBWelcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we’re joined by Linda Linteau, Head of Global Continuous Improvement for SGRE Service, the global market leader in offshore wind power. Linda shares her own personal journey from the lightbulb moment of realising the importance of Six Sigma, through intense certification and determined application, to nurturing a successful organisation-wide im...
Transforming Spaces with Sally Mackey, Professor of Applied Theatre and Performance at The Royal Central School of Speech and Drama
July 18, 2023 03:00 - 46 minutes - 32.1 MBAs we navigate the changing landscape of work and the blurring of boundaries between home and office, it's more important than ever to find ways to create a sense of community and a reinvigorated attachment to place. Uniquely qualified to offer wisdom on how to achieve this, Professor Sally Mackey of The Royal Central School of Speech and Drama shares an array of project examples where a sense of belonging has been created in unlikely environments. In this fascinating exploration of leade...
Minisode #5: Reflect, Refresh and Relaunch with Claire Miles
July 11, 2023 03:00 - 3 minutes - 2.18 MBWelcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we're joined by Claire Miles, former Chief Executive Officer at Yell. Claire unpacks the company’s shift in focus through disruptive times, and how it affected strategic priorities. Listen to the full episode here: https://pmi.co.uk/knowledge-hub/leading-for-business-excellence-podcast-ep8-adapting-your-strategy-in-disruptive-times-with-claire...
Minisode #4: Leading with Empathy with Tim Schmeisser
July 04, 2023 03:00 - 2 minutes - 1.54 MBWelcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we're joined by Tim Schmeisser, VP of Commercial Transformation at Kimberly-Clark. Tim touches on the benefits of a servant-based approach and the need for leaders to set the tone and remove barriers. Listen to the full episode here: https://pmi.co.uk/knowledge-hub/podcast-invest-in-relationships-to-build-successful-teams-with-tim-schmeisser-...
Minisode #3: Your Best Asset Is Your Team with Matt Lindley
June 27, 2023 03:00 - 2 minutes - 1.47 MBWelcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we're joined by Matt Lindley, a commercial airline and former RAF-trained fighter pilot who also flew the royal family for ten years. Tune in as Matt talks about empowering your team and overcoming out-of-date leadership models. Listen to the full episode here: https://pmi.co.uk/knowledge-hub/leading-for-business-excellence-podcast-episode-5-...
Minisode #2: The CQI-Approved Business Transformation with Jade Wilcox
June 20, 2023 03:00 - 3 minutes - 2.13 MBWelcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we are joined by Jade Wilcox, MD of Wilcox Limousines. Tune in as she reflects on winning CQI’s prestigious Quality Organisation of the Year Award in 2022, after leading her team through a remarkable business transformation. Listen to the full episode here: https://pmi.co.uk/knowledge-hub/leading-the-quality-organisation-of-the-year-with-jade-w...
End-to-End Quality as a Competitive Advantage with Vince Desmond, CEO of the Chartered Quality Institute
June 13, 2023 03:00 - 42 minutes - 29.1 MBPacked with insights and reflections, Vince Desmond, CEO of the Chartered Quality Institute, shares his take on the key issues facing the Quality and Improvement profession. Listen in as we discuss the importance of purpose, and how rising customer expectations are driving the need for us all to step up our game. We also dive into AI and digital technologies, with Vince highlighting both the challenges and opportunities they present. And if you're looking for even more inspiration, we end...
Minisode #1: This is Quality Customer Service with Estelle Clark
June 07, 2023 03:00 - 4 minutes - 3.35 MBWelcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. Highlighting the best insights, tips, and strategies for achieving excellence in leadership, tune in for valuable nuggets of wisdom that you can apply to your own journey. In our first minisode, Estelle shares her incredible experience of receiving five-star customer service that left her feeling like a VIP. This experience is a shining example of how organisat...
Creating A Mentally Healthy Workplace with Jon Manning, Founder & CEO of Arthur Ellis: Mental Health Support
May 16, 2023 03:00 - 54 minutes - 37.2 MBGet ready to be inspired as Jon Manning shares his personal journey and how it led him to create Arthur Ellis Mental Health Support, a charity that is changing the game in mental health management. He sheds light on the devastating impact of poor mental health in the workplace and provides actionable steps that individuals and organisations can take to support those who are struggling. This episode is a must-listen for leaders who want to create and support a mentally healthy workplace f...
Unlocking the Secrets of Business Excellence with Tom Greenwood, Group CEO at Helios Towers plc
April 18, 2023 03:00 - 27 minutes - 19.2 MBIn our most revealing episode to date, join us as Tom Greenwood, Group CEO at Helios Towers, talks about how Business Excellence is driving their growth in the telecommunications infrastructure industry in Africa and the Middle East. He shares his advice on the three areas of focus that make a great leader, why we must keep learning, and crucially, how Lean Six Sigma is supporting them with their four must-win battles of Business Excellence. It's always inspiring to hear from industry lea...
The Red Threads of Effective Leadership with Mark Beazley, CEO at The Kennel Club
March 21, 2023 04:00 - 45 minutes - 31.3 MBTo a nation of dog lovers, The Kennel Club is a familiar name. They are proud to be the UK’s largest organisation devoted to dog health, welfare and training, and host of Crufts, the world’s greatest dog show and celebration of man’s best friend. So naturally, we were thrilled when Mark Beazley, Chief Executive of The Kennel Club, joined us to talk about his work and explore some of the red threads that have run through his development as a leader. His style is one of openness and complet...