Minisode #25: A Customer-Focused Mindset with Claire Miles
Leading for Business Excellence
English - December 19, 2023 04:00 - 3 minutes - 2.58 MB - ★★★★★ - 1 ratingManagement Business Entrepreneurship leaders success leading business management leader continuous improvement leadership podcast performance strategy Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Next Episode: Minisode #26: Flattening the Hierarchy with Daniel Crump
Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.
In this minisode, we’re joined by Claire Miles, former CEO of Yell, as she reminds us that prioritising the customer outcome and end-to-end experience is key. So, let’s adopt a customer-focused mindset, remove unnecessary processes, and create the best possible experience for our customers.
Listen to the full episode here: https://pmi.co.uk/knowledge-hub/leading-for-business-excellence-podcast-ep8-adapting-your-strategy-in-disruptive-times-with-claire-miles-ceo-of-yell/
More from PMI:
Learn, share, and thrive at PMI’s Goals to Results Conference on 25th September 2024.As part of our 40th anniversary celebrations, join us for interactive roundtables, engaging workshops, inspiring guest speakers, thought leaders, and so much more. Register your interest to access early bird bookings.
Dive into our Knowledge Hub for more tools, videos, and infographics Join us for a PMI LIVE Webinar Follow us on LinkedIn