Leading for Business Excellence
78 episodes - English - Latest episode: about 19 hours ago - ★★★★★ - 1 ratingPMI’s podcast, Leading for Business Excellence, brings you inspiring stories from leaders who share their experiences gained around the globe and across a multitude of sectors. Hear how Business Excellence is a key part of being a great leader, and how it has enabled our guests to achieve outstanding results.
Find out more about Business Excellence and how to transform your organisation at pmi.co.uk
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Episodes
Minisode #6: Journey of an Improvement Leader with Linda Linteau
July 25, 2023 03:00 - 2 minutes - 2.08 MBWelcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we’re joined by Linda Linteau, Head of Global Continuous Improvement for SGRE Service, the global market leader in offshore wind power. Linda shares her own personal journey from the lightbulb moment of realising the importance of Six Sigma, through intense certification and determined application, to nurturing a successful organisation-wide im...
Transforming Spaces with Sally Mackey, Professor of Applied Theatre and Performance at The Royal Central School of Speech and Drama
July 18, 2023 03:00 - 46 minutes - 32.1 MBAs we navigate the changing landscape of work and the blurring of boundaries between home and office, it's more important than ever to find ways to create a sense of community and a reinvigorated attachment to place. Uniquely qualified to offer wisdom on how to achieve this, Professor Sally Mackey of The Royal Central School of Speech and Drama shares an array of project examples where a sense of belonging has been created in unlikely environments. In this fascinating exploration of leade...
Minisode #5: Reflect, Refresh and Relaunch with Claire Miles
July 11, 2023 03:00 - 3 minutes - 2.18 MBWelcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we're joined by Claire Miles, former Chief Executive Officer at Yell. Claire unpacks the company’s shift in focus through disruptive times, and how it affected strategic priorities. Listen to the full episode here: https://pmi.co.uk/knowledge-hub/leading-for-business-excellence-podcast-ep8-adapting-your-strategy-in-disruptive-times-with-claire...
Minisode #4: Leading with Empathy with Tim Schmeisser
July 04, 2023 03:00 - 2 minutes - 1.54 MBWelcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we're joined by Tim Schmeisser, VP of Commercial Transformation at Kimberly-Clark. Tim touches on the benefits of a servant-based approach and the need for leaders to set the tone and remove barriers. Listen to the full episode here: https://pmi.co.uk/knowledge-hub/podcast-invest-in-relationships-to-build-successful-teams-with-tim-schmeisser-...
Minisode #3: Your Best Asset Is Your Team with Matt Lindley
June 27, 2023 03:00 - 2 minutes - 1.47 MBWelcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we're joined by Matt Lindley, a commercial airline and former RAF-trained fighter pilot who also flew the royal family for ten years. Tune in as Matt talks about empowering your team and overcoming out-of-date leadership models. Listen to the full episode here: https://pmi.co.uk/knowledge-hub/leading-for-business-excellence-podcast-episode-5-...
Minisode #2: The CQI-Approved Business Transformation with Jade Wilcox
June 20, 2023 03:00 - 3 minutes - 2.13 MBWelcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we are joined by Jade Wilcox, MD of Wilcox Limousines. Tune in as she reflects on winning CQI’s prestigious Quality Organisation of the Year Award in 2022, after leading her team through a remarkable business transformation. Listen to the full episode here: https://pmi.co.uk/knowledge-hub/leading-the-quality-organisation-of-the-year-with-jade-w...
End-to-End Quality as a Competitive Advantage with Vince Desmond, CEO of the Chartered Quality Institute
June 13, 2023 03:00 - 42 minutes - 29.1 MBPacked with insights and reflections, Vince Desmond, CEO of the Chartered Quality Institute, shares his take on the key issues facing the Quality and Improvement profession. Listen in as we discuss the importance of purpose, and how rising customer expectations are driving the need for us all to step up our game. We also dive into AI and digital technologies, with Vince highlighting both the challenges and opportunities they present. And if you're looking for even more inspiration, we end...
Minisode #1: This is Quality Customer Service with Estelle Clark
June 07, 2023 03:00 - 4 minutes - 3.35 MBWelcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. Highlighting the best insights, tips, and strategies for achieving excellence in leadership, tune in for valuable nuggets of wisdom that you can apply to your own journey. In our first minisode, Estelle shares her incredible experience of receiving five-star customer service that left her feeling like a VIP. This experience is a shining example of how organisat...
Creating A Mentally Healthy Workplace with Jon Manning, Founder & CEO of Arthur Ellis: Mental Health Support
May 16, 2023 03:00 - 54 minutes - 37.2 MBGet ready to be inspired as Jon Manning shares his personal journey and how it led him to create Arthur Ellis Mental Health Support, a charity that is changing the game in mental health management. He sheds light on the devastating impact of poor mental health in the workplace and provides actionable steps that individuals and organisations can take to support those who are struggling. This episode is a must-listen for leaders who want to create and support a mentally healthy workplace f...
Unlocking the Secrets of Business Excellence with Tom Greenwood, Group CEO at Helios Towers plc
April 18, 2023 03:00 - 27 minutes - 19.2 MBIn our most revealing episode to date, join us as Tom Greenwood, Group CEO at Helios Towers, talks about how Business Excellence is driving their growth in the telecommunications infrastructure industry in Africa and the Middle East. He shares his advice on the three areas of focus that make a great leader, why we must keep learning, and crucially, how Lean Six Sigma is supporting them with their four must-win battles of Business Excellence. It's always inspiring to hear from industry lea...
The Red Threads of Effective Leadership with Mark Beazley, CEO at The Kennel Club
March 21, 2023 04:00 - 45 minutes - 31.3 MBTo a nation of dog lovers, The Kennel Club is a familiar name. They are proud to be the UK’s largest organisation devoted to dog health, welfare and training, and host of Crufts, the world’s greatest dog show and celebration of man’s best friend. So naturally, we were thrilled when Mark Beazley, Chief Executive of The Kennel Club, joined us to talk about his work and explore some of the red threads that have run through his development as a leader. His style is one of openness and complet...
Leading the Future of Work with Dr Nicola Millard, Principal Innovation Partner at BT Digital Solutions
February 16, 2023 04:00 - 43 minutes - 29.9 MBDo you suffer from proximity bias? Are you a time vampire? And if we are now ‘zedonks’, how do we plan for working in a hybrid environment? In this insightful episode of Leading for Business Excellence, Dr Nicola Millard, Principal Innovation Partner at BT Digital Solutions, talks about leading the future of work. Spending most of her time collaborating with a variety of experts to imagine and research the possibilities of innovative technology, Nicola shares with us her thoughts and fin...
Leading for the Future with Emma Howard Boyd CBE
January 19, 2023 04:00 - 45 minutes - 31 MBSpeaking shortly after attending COP27, it was clear that Emma Howard Boyd's early experience of living on a boat motivated her to combine her career with paying attention to our natural world. So much so, she was awarded a CBE by Her Majesty the Queen in 2021 for service to the environment, and she continues to influence the field of climate change and sustainability through her various portfolio roles today. She is a leading voice on how we must develop systems to address climate issue...
Embodying Continuous Improvement with David Sheldon, Head of CI at St John Ambulance
October 20, 2022 03:00 - 43 minutes - 29.8 MBOne of the UK's most experienced change agents with a career in improvement spanning over 40 years, David Sheldon shares his impressive leadership journey. From early, instinctive and intuitive problem-solving, to establishing one of the UK's first public sector dedicated improvement functions, and later applying his skills in times of greatest need at the healthcare provider St John Ambulance during the COVID-19 pandemic - we see his real-life hands-on application of the Plan, Do, Study, A...
Leading the Quality Organisation of the Year with Jade Wilcox, Managing Director at Wilcox Limousines
August 23, 2022 03:00 - 55 minutes - 38.4 MBWhen Jade became MD of Wilcox Limousines in June 2020, the system worked, but she could see that to remain a market leader, the organisation needed to adapt, and quickly. By launching an improvement programme which touched every area of the business, Jade led her team through a remarkable business transformation, which culminated in achieving international recognition through the CQI’s prestigious Quality Organisation of the Year Award. Listen now to hear how Jade inspired her team to ...
Invest in Relationships to Build Successful Teams with Tim Schmeisser, VP of Commercial Transformation at Kimberly-Clark
July 28, 2022 03:00 - 47 minutes - 32.7 MB"Don’t worry about the solution", Tim Schmeisser, VP of Commercial Transformation tells us, "that will come later. First, we must talk about the problem". Or should that be ‘the opportunity'? Through his technology-based career with companies including Unilever and Kimberly-Clark, Tim has mastered the art of simplifying complex problems to gain a real understanding of what’s not working. Only then can his team explore what they’re trying to accomplish, and aim for an effective solution t...
Tech Entrepreneur Shares his Secrets for Business Excellence with Jon Darbyshire, Co-Founder & CEO of SmartSuite
June 13, 2022 03:00 - 58 minutes - 40.2 MBSerial entrepreneur, investor, and CEO of SmartSuite, Jon Darbyshire, specialises in looking at old problems from new perspectives, and bringing fresh thinking to help tackle some of the real-world challenges that many organisations face. With a career spanning the world of big consulting, high-growth tech start-ups, and the charitable sector, Jon shares his first-hand experience of performance excellence and the lessons he’s learned along the way. It’s fascinating to hear how his master...
Turning Customer Needs into Strategic Success using Operational Excellence with Suraj Patel, Director of Operational Strategy at Capital One
May 17, 2022 03:00 - 46 minutes - 31.9 MBStarting his career as an IT graduate for E.ON, Suraj Patel saw an opportunity for change, and with the support of a much-valued talent development mentor, took a leap into continuous improvement and operational excellence. Today, Suraj is Director of Operational Strategy at Capital One, where he champions the link between operational excellence and strategy, to drive results for the organisation. Listen now to hear Suraj talk about the moral responsibilities of the banking industry, wha...
Learning to be Excellent – from Mum’s Garage to a Michelin Favourite with Daniel Crump, Proprietor of The Greyhound Pub & Dining
April 19, 2022 03:00 - 46 minutes - 31.8 MBSuccess in hospitality requires much more than great food alone. Teamwork, flow, individual roles, and clear process ownership are each critical to delivering an outstanding customer experience. In the latest edition of our Leading for Business Excellence Podcast, we talk to award-winning restaurateur Daniel Crump of the Greyhound Pub and Dining, as he shares his journey from setting up a restaurant in his mother’s garage at the age of 14, to working with renowned chef Gordon Ramsay, and...
Adapting your Strategy in Disruptive Times with Claire Miles, CEO of Yell
March 14, 2022 04:00 - 46 minutes - 31.9 MBIn this episode, we’re joined by Claire Miles, Chief Executive Officer of Yell, the organisation that provides innovative digital marketing solutions to help UK businesses thrive. Claire joined Yell 2.5 years ago with the remit to establish a turnaround strategy. She talks candidly about her approach to this, including her assessment of the organisation and the steps that she went through to understand what the priorities were. Just six months later, the pandemic hit and the organisation ...
Leading from the Bid Room to the Board Room with Bob Pragada, President & COO at Jacobs
February 14, 2022 04:00 - 51 minutes - 35.6 MBOur latest guest is Bob Pragada, the President and Chief Operating Officer for Jacobs Engineering Group. Jacobs is a Fortune 500 company, with 55,000 people in 29 different countries who work across a wide range of areas including intelligence, water, infrastructure, health, renewables, and many more. Interviewing Bob was a truly inspiring experience. He demonstrates a great sense of caring about the company he works for and their clients, by providing the very best service. Bob’s tak...
The Power of a Learning Culture with Linda Linteau
January 17, 2022 05:00 - 58 minutes - 40.2 MBIn this months episode, we’re joined by Linda Linteau, Head of Global Continuous Improvement for SGRE Service, the global market leader in offshore wind power. Linda is an improvement expert with a fascinating career, having applied her skills and knowledge to enable social and technical integration, to develop effective systems of change. Today, she shares with us her insights on the application of business excellence in a variety of organisations, who has been her biggest influence, and...
Speak up! Leadership impact and inclusivity with Matt Lindley, airline & ex RAF Royal Squadron Pilot
December 13, 2021 04:00 - 50 minutes - 34.6 MBIn this episode, we’re joined by Matt Lindley, a commercial airline and former RAF trained fighter pilot, who also flew the royal family for ten years. He’s completely invested in inclusive leadership, and these days is a sought after human performance specialist, keynote, and TEDx speaker. Matt talks about the shift change in leadership behaviour in the aviation industry; the human performance factors that are in play and human limitations under pressure, and what we, as business leaders,...
Making Change Happen with Global Head of Business Process Improvement, Joanne Humble
November 22, 2021 05:00 - 47 minutes - 32.8 MBIn this month’s episode, we’re joined by Joanne Humble, Global Head of Business Improvement at Catalent Pharma Solutions. Joanne is an expert in change, having worked in the pharma industry in a range of improvement and transformation roles. She shares her practical experience of making change happen, engaging people in the process of change and developing sustainable programmes. Listen out for her insights and advice on the importance of the role of leadership in providing the mandate ...
Harnessing People & Process Excellence as a Blue-Chip Executive Leader with David Callaghan
October 25, 2021 02:00 - 41 minutes - 28.4 MBIn this episode, we're joined by David Callaghan, former Senior Vice President of Oracle EMEA, President of the British Quality Foundation until 2019, and B2B business leader in Executive and Non-Executive roles. David describes his career in I.T. as a happy accident, but it’s quite clear that he’s thrived in the world of technology and enjoyed being part of the industry's evolution over the last 4 decades. He talks with passion about the role of a leader, the need to listen, learn and im...
Harnessing People & Process Excellence as a Leader with David Callaghan
October 25, 2021 02:00 - 41 minutes - 28.4 MBIn this episode, we're joined by David Callaghan, former Senior Vice President of Oracle EMEA, President of the British Quality Foundation until 2019, and B2B business leader in Executive and Non-Executive roles. David describes his career in I.T. as a happy accident, but it’s quite clear that he’s thrived in the world of technology and enjoyed being part of the industry's evolution over the last 4 decades. He talks with passion about the role of a leader, the need to listen, learn and im...
Driving Customer-focused Performance Improvement with Chief Marketing Officer, Katie Evans
September 27, 2021 06:00 - 55 minutes - 38.3 MBBurger King (UK)'s Chief Marketing Officer, Katie Evans, talks about her experience of driving customer-focused Performance Improvement. Listen out for her take on putting the customer front and centre, working in partnership with the supply chain to achieve better results and engaging stakeholders in transformative change. Learn how agile processes have enabled Katie to lead a team successfully and consistently without stifling creativity. More from PMI: Dive into our Knowledge Hub for ...
Rising to business challenges with Improvement Strategist Estelle Clark
August 16, 2021 08:00 - 56 minutes - 38.7 MBHear Estelle’s fascinating stories, from how an untimely bout of chicken pox at university set her on a path to the quality career she has excelled in and the range of challenges she has applied business excellence tools and methodology to. Listen out for her example of what good quality looks like – it’s an absolute gem! More from PMI: Dive into our Knowledge Hub for more tools, videos, and infographics Join us for a PMI LIVE Webinar Follow us on LinkedIn