End-to-End Quality as a Competitive Advantage with Vince Desmond, CEO of the Chartered Quality Institute

Leading for Business Excellence

English - June 13, 2023 03:00 - 42 minutes - 29.1 MB - ★★★★★ - 1 rating
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Previous Episode: Minisode #1: This is Quality Customer Service with Estelle Clark

Next Episode: Minisode #2: The CQI-Approved Business Transformation with Jade Wilcox

Packed with insights and reflections, Vince Desmond, CEO of the Chartered Quality Institute, shares his take on the key issues facing the Quality and Improvement profession.

Listen in as we discuss the importance of purpose, and how rising customer expectations are driving the need for us all to step up our game. We also dive into AI and digital technologies, with Vince highlighting both the challenges and opportunities they present.

And if you're looking for even more inspiration, we end on the CQI's prestigious International Quality Awards, as Vince shares the emerging trends across entries to the annual awards, which recognise and promote excellence in quality around the world.

Find out more about the CQI’s International Quality Awards at: https://www.quality.org/IQA23