The 80/20 Principle
289 episodes - English - Latest episode: 11 days ago - ★★★★★ - 80 ratingsExceptional advice for using technology to streamline operations, improve marketing, gain financial security, and enjoy greater freedom.
Increasingly solo lawyers can be more efficient and cost-effective than larger firms. That's because of modern technology. But you have to use it better than most lawyers do. And that's what this podcast will help you do.
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Episodes
80/20 Data Insights for Lawyers ("Moneyball")
December 27, 2022 09:00 - 19 minutes - 18.8 MBThe power of 80/20 analysis can help lawyers achieve higher incomes and get better clients. But gathering and analyzing key data is essential (as it was for the Oakland Athletics baseball team, as depicted in the book/movie "Moneyball"). Two KPIs, in particular, are of paramount importance for lawyers with solo/small firm practices. Show Notes The Ultimate Question 2.0, by Fred Reichheld & Rob Markey (about the use of the NPS score for measuring client satisfaction) The 80/20 Pr...
Is the 80/20 rule too good to be true?
December 20, 2022 09:00 - 19 minutes - 19.5 MBThe 80/20 principle is powerful and can help bring about a massive change in any business —including a lawyer's practice. But it's hard to wrap your head around this idea when you first come upon it. One natural reaction of lawyers is to think, "this is too good to be true." But the fact is that it's absolutely true and powerful, as I'll explain in this episode. Show Notes Click here to subscribe to my new 80/20 Lawyering email newsletter. My 'Inner Circle' - a private online discussi...
Marketing with Authenticity - Part 2
December 13, 2022 09:00 - 19 minutes - 19.5 MBMarketing, when done effectively, is powerful. And the best approach is to communicate with people authentically, especially on platforms like LinkedIn. Show Notes Read This Is Marketing: You Can't Be Seen Until You Learn to See, by Seth Godin (the best book on marketing) My 'Inner Circle' - a private online discussion group for solo & small firm lawyers. General Resources Learn to use technology to reduce friction & gain freedom with this resource: https://www.the8020lawyer.com/ Fo...
Marketing with Authenticity
December 06, 2022 09:00 - 17 minutes - 17.6 MBMany lawyers have misconceptions about marketing and then fail to leverage its power. Others try too hard to get attention and fail to earn the trust of prospective clients. Marketing, when done effectively, is powerful. And the best approach is to communicate with people in a natural, authentic manner. Show Notes I recommend reading This Is Marketing: You Can't Be Seen Until You Learn to See, by Seth Godin (his best book on the topic) My 'Inner Circle' - a private online discussion ...
Speed Learning (a 80/20 leverage tactic)
November 29, 2022 09:00 - 28 minutes - 27.6 MBIt's vital to learn new ideas that help you run your law practice better, more efficiently, and more profitably. And there are many books that can help you do this, but reading them takes time. Unless you learn how to employ an 80/20 leverage tactic that I call "speed learning." It's very easy to do, and it will enable you to extract valuable information from books that you can easily act on to improve your business and your life in general. Show Notes The 5 Minute University, by Father G...
Using 80-20 Leverage in Your Law Practice
November 22, 2022 09:00 - 20 minutes - 20.1 MBIf you don't know about the 80/20 Principle, you should. Understanding it is the easy part. Implementing it is where the work starts, and in this episode we'll talk about how to leverage the 80/20 principle to create extraordinary transformations in your practice. Show Notes The 80/20 Principle: How to Achieve More with Less, by Richard Koch The Four Hour Workweek, by Tim Ferriss SaneBox (intelligent email filtering using automation) SweetProcess (procedure documentation tool) T...
It's Not Just About Money
November 15, 2022 09:00 - 16 minutes - 16.3 MBThe happiest lawyers are those who spend more of their time thinking creatively and solving interesting high-level problems. They also get paid more than ones who are stuck doing low-level drudgery. So happiness in the practice of law is about more than just money, and I'll share some personal experiences about why that's true in this episode. Show Notes The Systems Workshop - the best way to create a happy practice is to develop solid systems. My 'Inner Circle' - an online discussio...
Crowdsourcing Lawyer Insights & Perspectives
November 08, 2022 09:00 - 23 minutes - 23.3 MBIn this episode I'll be sharing recent questions from lawyers posted in my Inner Circle community, along with the insights and perspectives offered in response. It's important to remember that a lot of what you need to know about how to use technology and improve your practice is stored in the minds of other lawyers —not in online databases or social media posts. *wink* Show Notes Shokz Bone Conduction Headphones (bluetooth enabled) My 'Inner Circle' - a private online discus...
Law Practice Management 101
November 01, 2022 08:00 - 23 minutes - 23.2 MBA well-managed law practice is both profitable and enjoyable. In this episode, we'll review the key elements required to turn your practice into an easy-to-run, enjoyable business. Show Notes The Law Firm Systems Workshop (start learning as soon as you register) My 'Inner Circle' - a private online discussion group for solo & small firm lawyers. General Resources Learn to use technology to reduce friction & gain freedom with this resource: https://www.the8020lawyer.com/ Focus on th...
Polishing Witness Testimony (with Elizabeth Larrick)
October 25, 2022 08:00 - 49 minutes - 46.7 MBBad witness testimony can impair the jury's perception of your case, or —even worse— cause you to lose the case. Attorneys often don't realize that many problems with witness testimony are "unforced errors" that they can avoid or mitigate by proper preparation. Elizabeth Larrick spent years handling jury trials and now helps fellow lawyers avoid trial mishaps and improve their case presentation. The most important lesson she shares applies to all lawyers—even those who don't go to court....
Clarity, Systems & Creativity
October 18, 2022 08:00 - 18 minutes - 18.1 MBSystematizing your law firm requires you to understand a few important things, one of which is how "creativity" works. In developing systems, you're creating something special for your law business. So you need to understand that the process of creating things is not usually linear or completely predictable —especially for creating systems for doing knowledge work. Show Notes 'Inner Circle' (real talk about the common challenges of running a solo or small law firm). Working Sm...
The Brilliant Tyrant
October 11, 2022 08:00 - 23 minutes - 23.4 MBIn today's complex, rapidly changing world, thinking past the superficial and obvious is a vital skill. In this episode, I'll tell you about a mentor who taught me how to think better as a lawyer. A lawyer once wrote that my mentor's character could be summed up in two words: "brilliant tyrant." I'll tell you about his brilliance and the valuable lessons I learned from him that I still rely on today. Show Notes 'Inner Circle' (real talk about the common challenges of running a solo or ...
PDF Bookmarks for Lawyers
October 04, 2022 08:00 - 26 minutes - 25.8 MBWorking with PDF Bookmarks, Comments, and Text Editing are all essential skills for any lawyer or legal professional because they come into use almost daily. And PDF Forms are also incredibly helpful, so we'll cover that as well. Show Notes 'Inner Circle' (real talk about the common challenges of running a solo or small law firm). Working Smarter (a short PDF guide on using technology better in a law practice) General Resources Learn to use technology to reduce friction & gain freedom...
PDF e-Briefs for Lawyers
September 27, 2022 08:00 - 21 minutes - 21 MBPDF e-briefs are more useful than paper briefs, and that's why many appellate courts prefer them. But how do you create them? And what are the main considerations to keep in mind when considering the use of e-briefs? Show Notes e-Brief Info from California Court (2nd Appellate Division) StrutLegal (top recommended e-brief service; Aaron Krigleski is in Ernie's Inner Circle group and routinely answers questions and provides helpful guidance about using PDFs) 'Inner Circle' (real t...
PDF Security for Lawyers
September 20, 2022 08:00 - 25 minutes - 24.9 MBPDFs are vital to any modern law practice, especially PDF security. In this episode, we’ll cover four things: redaction, metadata removal, password protection, and PDF/A archival integrity. Show Notes Redacting Sensitive Information (Northern District of California court website) Common Redaction Error Exposes Confidential Info (Law.com article) Embarrassing Redaction Failures, by Judge Herbert B. Dixon, Jr. (ABA article) Advanced PDF Password Recovery (by Elcomsoft) PDF Securi...
Digital Signatures for Lawyers (PDF Skills Pt. 2)
September 13, 2022 08:00 - 24 minutes - 24.2 MBDigital signatures are not the same as electronic signatures, but they are mostly used together. In this session, we'll delve into the legalities and practicalities of using digital signatures in your law practice. Show Notes Link to article on E-Signatures mentioned in the show HelloSign (digital signature service) DocuSign (digital signature service) Adobe Sign (available as part of Acrobat Pro) Link to my online Knowledge Base of PDF proceduress Link to my procedure on c...
PDF Essential Skills for Lawyers
September 06, 2022 08:00 - 24 minutes - 23.6 MBPDFs are essentially a form of “digital paper”—that is, a way to display text and graphics on a computer or mobile device. PDFs have been fully adopted by federal courts for e-filing and are increasingly being adopted by state courts as well. Although PDFs were not created specifically for the legal profession, with the adoption of PDFs as a way of producing case documents, as well as their use in e-filing, lawyers now routinely encounter PDFs as part of their daily practice. So ...
Join the Inner Circle
August 30, 2022 12:00 - 21 minutes - 21.5 MBThe best way to learn is to watch other people who are doing what you want to do. When it comes to using technology, that's very hard to do. It would be great if you could peer into the practices of many different lawyers who have practices like yours. You can't peer into other lawyers' computers, obviously. But the next best thing is something called the Inner Circle, which I just created and am excited to tell you about. So that's what we'll be talking about today. Show Notes Click ...
How to Have An Amazing Social Media Profile
August 23, 2022 08:00 - 20 minutes - 20.1 MBAlmost all lawyers now use social media of some variety and to some extent. LinkedIn is the one most used. LinkedIn and other social media services let you create a profile. A photo of you is the minimum, as is a short bio that's well-crafted. Every lawyer needs this. And it’s not that hard to do. If you sign up for my new Inner Circle forum, you’ll get to practice in a space where I can give you direct feedback. Show Notes My LinkedIn Profile Click to Join my LFA Inner Ci...
How to Sell Your Law Practice (with Patrick Slaughter)
August 16, 2022 11:47 - 45 minutes - 41.4 MBHave you ever thought about selling your law practice? In this episode, you'll hear from a lawyer named Patrick Slaughter, who successfully sold his family law practice in Knoxville, Tennessee, for double what he thought he could get for it. Show Notes info@patrickslaughter (email to use to get in touch with Patrick if you want his help) CallRail (software to track conversions based on phone calls made to your law firm) Working Smarter with Digital Technology (my short guide to im...
A Better Way to Collect Documents from Clients & Other People
August 09, 2022 08:00 - 20 minutes - 20.6 MBA huge pain point for many attorneys is gathering documents from clients & others. Now, there's a better and easier way of doing this. In this episode, we discuss a new service called Pipefile, and you'll hear from Steve Recile, the developer who created it. Show Notes Click here to try Pipefile for 14 days (no credit card required). If you decide to continue using it, enter the promo code 'ernie30' when you sign up for the paid plan to get 30% off your first year's subscription...
Cyber Security for Small Law Firms (with Tom Lambotte)
August 02, 2022 08:00 - 47 minutes - 44.7 MBSmall law firms face constant, dangerous cyber threats. Usually, it's too expensive for them to get expert guidance, but Tom Lambotte is a good friend who has been offering affordable cyber security help for solo and small firm attorneys. In this episode he shares his top 3 recommendations for protecting yourself against cyber threats, including some valuable resources he is making available for free. Show Notes Global Mac IT Bobaguard(click this link to get access to the free...
How to Build An Audience to Better Market Your Law Practice
July 26, 2022 08:00 - 26 minutes - 25.7 MBA lawyer recently asked what places are best to get the attention of prospective clients. But the question is not where to get attention. Rather it's how to get attention most effectively —i.e., in a way that makes people respect you and then trust you enough to engage you and appreciate your hard work. Show Notes How to Build Trust with Complete Strangers (my recent blog post) Working Smarter with Digital Technology (my short guide to improving your practice by using technology ...
Case Study: Effective Marketing for Small Law Firms (with attorney Radlyn Mendoza)
July 19, 2022 08:00 - 49 minutes - 46.8 MBRadlyn Mendoza started an immigration law firm in 2000, focusing on the underserved Latino community in Hampton Roads, VA. She began with a clever approach to newspaper advertising that yielded fabulous results. More recently, she began experimenting with TikTok videos, and that approach also proved successful. The secret to her success in marketing her practice goes deeper than the places she sought attention. In this episode, she reveals the powerful secrets to her success. ...
The South Indian Monkey Trap (also ensnares lawyers)
July 12, 2022 08:00 - 12 minutes - 13.1 MBAll of us are highly prone to getting caught in debilitating mental traps, just like South Indian Monkeys in a famous story. In this episode, we examine this insidious mental trap and learn how to avoid getting ensnared in it. Show Notes The South Indian Monkey Trap: How Our Values Compromise Our Freedom, by Kaelin Govinden (South African corporate attorney) Zen & The Art of Motorcycle Maintenance: An Inquiry Into Values, by Robert Pirsig Working Smarter with Digital Technology (m...
Performing Autopsies (useful advice for lawyers)
July 05, 2022 08:00 - 20 minutes - 19.8 MBPerforming autopsies isn't something you see lawyers doing. But if you understand the original meaning of the word "autopsy" as used by the early Greeks then you'll understand why lawyers should do this. In this episode, we delve into how you can improve your thinking and decision-making by understanding the original meaning behind this important word. Show Notes Definition of "autopsy" (Note: 'Greek' autopsia - act of seeing with one's own eyes, from aut- + opsis sight, appearance)...
Contrived Enthusiasm (Bad Lawyer Marketing)
June 28, 2022 08:00 - 22 minutes - 22.4 MBToo many lawyers are too eager to self-promote. So they market in the worst possible ways (i.e. both undignified and ineffective in getting high quality clients) Let's talk about why this happens and how to market yourself the best way. Show Notes Contrived Enthusiasm (my recent blog post) Humblebrag: The Art of False Modesty (book mentioned in episode) Working Smarter with Digital Technology (my short guide to improving your practice by using technology better) General Resources ...
Build Trust More Effectively
June 21, 2022 12:00 - 29 minutes - 28.3 MBIf you want people to trust you more (and, as a lawyer, you should), then it's vital to learn the keys to creating and building trust — even with complete strangers. Show Notes Write To Build Trust with Complete Strangers (my recent blog post) Working Smarter with Digital Technology (my short guide to improving your practice by using technology better) General Resources Learn to use technology to reduce friction & gain freedom with this resource: https://www.the8020lawyer.com/ Focu...
My Cousin Vinny - a Practice Guide for Lawyers?
June 14, 2022 08:00 - 18 minutes - 18.3 MBThe ABA ranks it as the 3rd best legal movie and Justice Antonin Scalia said it was his favorite lawyer movie. It's commonly used to help teach procedure and evidence in law schools. And many lawyers said it's the only Hollywood movie that gets all the procedure details perfectly correct. After 30 years of popularity and acclaim, it's.worth reflecting on how this movie came about and why it's so beloved by so many lawyers and judges. Show Notes My Cousin Vinny (Wikipedia article) ‘...
The Best Way To Systematize Your Practice
June 07, 2022 08:00 - 16 minutes - 16.7 MBThe best way to set up systems for your law practice is not obvious to most attorneys. And many choose the less effective way, as opposed to the easier, more effective way. Show Notes Kaizen (Wikipedia article) It’s Time to Embrace Slow Productivity, by Cal Newport (New Yorker article) John McPhee’s Slow Productivity, by Cal Newport Podcast: Cal Newport on how ‘slow productivity’ could reduce burnout in our working lives. Check out my 2-page outline: Digital Automation (how...
Exceptional Client Service (with John Strohmeyer)
May 31, 2022 08:00 - 56 minutes - 52.9 MBIf you want a high-level practice, you need high-level clients. The first step is making sure you can deliver exceptional service. John Strohmeyer joins me to talk about how to do that, which he first learned before law school when working as a manager at a Four Seasons hotel. How did that experience help him in his law practice? Listen and find out. Show Notes Strohmeyer Law website 5 Star Counsel (John's podcast about customer service lessons for lawyers) Commanding the Ta...
Modern Legal Ethics (with Dane Ciolino)
May 24, 2022 12:00 - 50 minutes - 47.7 MBCan you ethically practice New York law if you're licensed there but actually living in Louisiana? Listen and find out. Modern legal ethics is now driven by technology, so how can regulatory bodies keep up with the pace of change? Short answer: in many key areas, they can't and aren't. Show Notes Dane Ciolino's website (LA Legal Ethics) Casemap (software Dane & Ernie used and loved) Airtable (the popular cloud- based database program Dane uses instead of Casemap) Check out...
Digital Workflow Fundamentals
May 17, 2022 08:00 - 35 minutes - 34.3 MBAfter eliminating inefficient paper, the next question is how can you optimize your digital workflows in your practice to make it more streamlined and automated. That's what's covered this episode. Show Notes Check out the 2-page outline: Digital Lawyering (how to work smarter by using technology effectively) Chatterboss virtual assistants (schedule a free call to find out how they work for lawyers like you) Otter.ai (automated transcript-generation from notes or personal dictatio...
Paperless Law Practice - Common Questions
May 10, 2022 08:00 - 45 minutes - 43.2 MBCreating a paperless practice is vital if you want to reduce friction in workflows, and improve efficiency. Lawyers have some common questions about how to make this happen, and this episode will provide answers. Show Notes 2017 ABA Article ("How a Paperless Practice May Be Right For You") Check out my 2-page outline: Digital Lawyering (how to work smarter by using technology effectively) General Resources Learn to use technology to reduce friction & gain freedom with this resour...
Fundamental Questions (for the modern lawyer)
May 03, 2022 08:00 - 19 minutes - 19.1 MBLawyers keep asking the same fundamental questions about key aspects of running a small law firm. Newbies and experienced lawyers have a lot of the same questions and concerns, in this episode we talk about them. Show Notes Email me at [email protected] with your questions, if you want me to address them. Check out my 2-page outline: Digital Lawyering (how to work smarter by using technology effectively) General Resources Learn to use technology to reduce friction & gain free...
Toxic Clients - Part 2
April 26, 2022 08:00 - 28 minutes - 27.7 MBIn this episode we'll delve deeper into how to avoid toxic clients, or at least minimize their toxicity as much as possible. Check out the prior episode for a full discussion of the key indicators of toxicity in people. Show Notes Google "how to spot toxic people" A sample firm policy for accepting clients (i.e. avoiding toxic people) A sample procedure for getting rid of toxic clients A sample engagement agreement that lists reasons you will not continue working with a...
Getting Rid of Bad Clients
April 19, 2022 08:00 - 25 minutes - 24.8 MBHow much you enjoy your law practice depends on who you allow to become your clients. The key to avoiding bad clients is learning how to spot toxic people. It's also important to have procedures in place to get rid of toxic clients you already have. That's what we'll cover in this episode. Show Notes Google "how to spot toxic people" A sample firm policy for accepting clients (i.e. avoiding toxic people) A sample procedure for getting rid of toxic clients General Resources Learn t...
199: The Ultimate KPI (the most important thing to measure in managing your practice)
April 12, 2022 08:00 - 28 minutes - 26.5 MBIf you're serious about managing a successful law practice, you should measure and track your Net Promoter Score. In this episode, you'll learn what the NPS is, how it's calculated, and how it can lead to you getting more great clients, and fewer bad ones. Show Notes The ONE Thing: The Surprisingly Simple Truth About Extraordinary Results, by Gary Keller The Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer-Driven World, by Fred Reichheld & Rob Markey Take...
The Ultimate KPI (the most important thing to measure in managing your practice)
April 12, 2022 08:00 - 28 minutes - 27.9 MBIf you're serious about managing a successful law practice, you should measure and track your Net Promoter Score. In this episode, you'll learn what the NPS is, how it's calculated, and how it can lead to you getting more great clients, and fewer bad ones. Show Notes The ONE Thing: The Surprisingly Simple Truth About Extraordinary Results, by Gary Keller The Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer-Driven World, by Fred Reichheld & Rob Markey Take...
198: How to Take a 1 Month Vacation (Interview with Andrew Legrand)
April 05, 2022 08:00 - 50 minutes - 47.9 MBBusiness attorney Andrew Legrand is planning to go rafting in the Grand Canyon for 21 days during September, and will be completely out of touch with his law firm for a full month. How can he be sure that everything will continue to run smoothly while he's gone? Listen and find out. (spoiler alert: he relies on well-documented systems) Show Notes Andrew Legrand's Law Firm Website Mindset: The New Psychology of Success, by Carol Dweck Solo By Choice, by Carolyn Elefant H...
Say No to More Things So You Can Focus on What Matters Most
March 29, 2022 08:00 - 23 minutes - 23.4 MBIf you want to create more freedom, wealth, and happiness in your life, you need to focus the vital few things that matter most, not the trivial many. This is hard to do, but worth it. Let me share some thoughts about the insights I had as I learned to do this in my business and in my life. Show Notes The ONE Thing: The Simple Truth Behind Extraordinary Results, by Gary Keller Free to Focus: A Total Productivity System to Achieve More by Doing Less, Michael Hyatt Digital ...
196: Best Practices for Adopting New Technology
March 22, 2022 08:00 - 28 minutes - 27.6 MBWhat are the challenges and opportunities that come with adopting new technology? What are the best practices? In this episode, you'll learn the ideal process for adopting new technology so you don't waste valuable time or money. And we'll examine how I recently used this process to evaluate a new tool for processing email better (a tool specifically for folks who use a Google email account as I do). Show Notes What Henry Ford Learned from a Slaughter House Superhuman email...
195: The 2 Levels of Knowledge (Physicist & Chauffeur)
March 15, 2022 09:00 - 16 minutes - 16.7 MBThere are dangers in getting caught up in the minutiae of technology, and not thinking deeply enough. We need to not let technology confuse us. The most important things lie beyond the realm of "chauffeur knowledge." We need to go beyond superficial knowledge ourselves, and we need to be able to detect it in others. Show Notes The Two Types of Knowledge: The Max Planck/Chauffeur Test, by Shane Parrish General Resources Learn to use technology to reduce friction & gain freedom ...
194 - Effective Information Processing for Lawyers
March 08, 2022 10:00 - 28 minutes - 27.4 MBLawyers need to learn the new rules for effective, efficient information processing. These rules have arisen because the information we deal with has become increasingly digital. That part is obvious, but learning how to deal better with digital information is definitely not obvious. Show Notes A Lawyer's Guide to Processing Digital Information (YouTube video) Episode 13 - Paperless Practice - Document Management Episode 98 - Essential Search Skills Episode 107 - Managing Info...
193 - The 3 Keys to Successful Delegation
March 01, 2022 09:00 - 22 minutes - 21.9 MBIf you want to delegate more effectively (even to VAs) here are three vital keys. They may seem obvious at first, but they aren't common practice. So you need to make a strong commitment to using them in your delegation processes. Show Notes My 2-minute YouTube video on the 3 keys to effective delegation An example of well-documented procedure (which can, of course, be improved over time with feedback) Check out my Working Smarter with Technology course (with a limited time special...
192: Be Your Own Gatekeeper
February 22, 2022 09:00 - 31 minutes - 30 MBYou need to protect your valuable time from people who want to steal it. Develop strategies for saying no more often, and for filtering out useless information masquerading as news - do this for your sake and the sake of your clients. Show Notes Free To Focus: A Total Productivity System to Achieve More by Doing Less, by Michael Hyatt (see pages 91 - 113) LFA Episode 190: Text Automation for Lawyers (with TextExpander) TextExpander (the best tool to automate saying no to common reque...
191: Invisible Fences
February 15, 2022 09:00 - 25 minutes - 24.7 MBMental blocks are like invisible fences that keep us from progressing and from achieving what we most want in our practices. Or has the old saying goes, "whether you think you can, or you think you can't, you're right." In this episode, we'll get clear about what invisible fences are holding you back, and how to get past those mental barriers. Show Notes Blog post about Professor Regales (my high school Physics teacher) Special discount on my Co-Pilot coaching program General Resou...
190: Text Automation for Lawyers (with TextExpander)
February 08, 2022 09:00 - 14 minutes - 15 MBIf you want to turbocharge your text output, and triple your typing speed, you need to know about a powerful tool called TextExpander. This is the key to text automation on steroids. Show Notes TextExpander free trial Brett Burney's TextExpander courses for lawyers YouTube video demonstration of TextExpander General Resources Learn to use technology to reduce friction & gain freedom with this resource: https://www.the8020lawyer.com/ Focus on these essential tech tools for maximum ...
189: How to Create and Effectively Market a Flat Fee Offer
February 01, 2022 09:00 - 17 minutes - 17.1 MBIf you're looking to save money, increase revenue, attract better clients, and gain more freedom in the long run, then offering flat fee pricing is one of the best things you can do for your practice. But how do you figure out the flat fee? And how do you market your flat fee offer in a way that gets more clients to sign up, especially the higher quality ones? That's what this episode will help you understand. General Resources Learn to use technology to reduce friction & gain freedom ...
188: The '5 Whys' is a Powerful Problem Solving Tool
January 25, 2022 09:00 - 19 minutes - 19.4 MBAs knowledge workers, we need to think well to solve important problems. Asking the right questions is how we find root causes for problems versus superficial ones. The "5 Whys" is a powerful interrogative process for asking better questions. What is the 5 Whys process? That's a great question! Show Notes Overview article on The 5 Why's (blog post) Mental Models explained (blog post) Lawyers As Knowledge Workers (blog post) The Power of A System, by John Fisher Email Newslet...