Keys To The Shop : Equipping Coffee Shop Leaders
894 episodes - English - Latest episode: 25 days ago - ★★★★★ - 221 ratingsA coffee podcast providing coffee shop owners and leaders, with insights, inspiration, and the tools you need to grow and advance your coffee business or coffee career. We learn from experts both in and outside the coffee industry as they deliver specific, practical, and actionable advice about ownership, optimization, profitability, barista work, employee culture, management, scaling, leadership, personal development, and anything else that will help you achieve success in the coffee shop.
Homepage Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Episodes
Embrace the Fallout
May 11, 2023 18:56 - 12 minutes - 10.4 MBIt is not so much the fear of change that keeps us from moving forward in the areas we know are necessary. It is the fear of what will happen when we implement the change. The fall out, we imagine, is too much to handle and so we stay where we are. On today's Shift Break we will be talking about why you need to embrace the fallout related to needed change and how doing so in a people-first way will, in spite of the inconveniences, lead to a better outcome. Listen to these related episod...
409 : The Science of Optimizing Your Espresso w/ Samo Smrke
May 09, 2023 00:58 - 1 hour - 146 MBOne of the hardest things to make consistent in the coffee shop is your espresso. There are so many variables that contribute to the final product, not to mention the number of different baristas tasked with making coffee daily. can be very overwhelming and inevitably we throw in the towel and end up with a let than optimal product. Well good news! Today we get to dive into the science of optimizing your espresso with coffee scientist Samo Smrke! Samo Smrke is a scientific associate at the...
Avoid These Cafe Meeting Mistakes
May 04, 2023 18:24 - 15 minutes - 13.6 MBLike you, I have been to and conducted my fair share of cafe meetings. And also like you, I have seriously questioned the effectiveness of these get togethers. In fact, in many cases meetings can hurt more than help. How do we avoid this? On today's Shift Break I will be taking you through a few big mistakes that contribute to bad or ineffective meetings, and what to do instead to make sure your gatherings are assets to the business and not liabilities to culture. Related episodes: C...
408: Coffee Tools, Music, and Serving the Community w/ Anita Tam of Slow Pour Supply Co.
May 02, 2023 20:54 - 50 minutes - 36.1 MBThe world of coffee is saturated with suppliers of tools and equipment. Most are seeking the transaction and chasing the opportunity the current market has afforded them. Precious few suppliers are truly passionate about their customers in a meaningful way that results in the love and respect of the barista community. Slow Pour Supply is one such company, because Anita Tam is one such person. Anita Tam is the owner and founder of Slow Pour Supply Co., a socially driven coffeetools compan...
RoR # 21 : Data, Community, and the Art of Roasting w/ U.S. Roasters Champion Andrew Coe of Elevator Coffee
April 30, 2023 00:08 - 43 minutes - 33 MBOn this Rate of Rise episode I am thrilled to get to have a conversation with the new U.S. roasting Champion, Andrew Coe of Elevator Coffee in Portland, OR Andrew Coe is the owner and roaster at Elevator Coffee in Portland, OR, founded in 2016. Andrew launched his professional roasting career by winning the first Cascadia Cup roasting competition at Buckman Coffee Factory, a co-roasting facility across the street from his cafe, using a Behmor 1600. He currently operates out of another co-r...
407 : Founder Friday! Encore Episodes, David Schomer of Espresso Vivace!
April 28, 2023 15:52 - 54 minutes - 48.9 MBIt's Founder Friday! I just learned of the news that the original sidewalk bar for Espresso Vivace is going to be closing permanently. This is very sad news given the rich history of that cafe and the impact it's had on so many. So today I thought it would be a great idea to re-air a conversation I had with David Schomer back in Feb of 2019! Since its founding in 1988 Espresso Vivace has been home to David's groundbreaking and paradigm shifting experiments with espresso coffee and drink pr...
Coffee, Integrity, and A.I.
April 27, 2023 13:16 - 12 minutes - 28.7 MBToday we have an incredible number of options to increase efficiency and outsource everything we do, including the things that people would normally assume come from you as a creator. This presents a problem that I believe is based either upholding or violating a common trust between the consumer and the provider. Today on Shift Break we will be talking about the use of A.I., white label coffee, authenticity, and what I believe is the necessity for us to fight for the integrity of our com...
406: Five Ways to Immediately Improve Your Coffee Quality
April 25, 2023 20:06 - 48 minutes - 111 MBOut of all the reasons that may be contributing to customers either loving or avoiding your shop, the quality of your drink beverages actually ranks pretty high. The trouble is, we all tend to assume that we have pretty much achieved a level of quality that "should" be sufficient to attract and keep customers and in that assumption we are lulled into a place of security and chance down other means to bring in more people are areas to refine, all the while our coffee is literally leaving a ba...
Things the Owner Can't do for You
April 20, 2023 15:31 - 11 minutes - 26.5 MBWhen it comes to leadership, the power and authority that is inherent in the position creates a need for higher degrees of responsibility to facilitate and support those being led. Be that as it may, for those who are being led, this is not a reason to outsource to other personal responsibility and accountability in your work and career. On today's Shift Break we will be discussing some things that are not really able to be provided for you by "the company" or your boss, but re up to you ...
405 : Beyond the Schedule w/ Wil Brawley of Schedulefly
April 18, 2023 23:53 - 25 minutes - 27.2 MBTechnology and tools are meant to serve people, not the other way around. As we multiply apps, software, snd services in the name of optimization and ease, it can become harder to truly connect as we begin relying on these innovations to replace the very relationships that will sustain our coffee shops. The tech for making the schedule in your cafe is one of these areas that has seen an enormous amount of growth and proliferation over the years. Amongst these options stands a company that...
Pitching your Ideas to Your Boss
April 12, 2023 21:17 - 11 minutes - 25.8 MB"If only the boss would listen to my ideas this coffee shop would be so much better!" We all have ideas for how to improve different aspects of the cafe. Many times I have been frustrated when my really great ideas were not met with the same enthusiasm I had. What gives?! On today's Shift Break we will be talking about why your ideas may not be received well and how to pitch your ideas with the consideration, planning, and empathy it takes to make get buy-in and be taken more seriously. ...
404 : Education, Home Brewing, and Launching a Roastery w/ Kyle Rowsell, September Coffee
April 10, 2023 17:57 - 52 minutes - 71.6 MBCreating in depth, engaging, and ultimately helpful educational content is no easy task. Today the number of options we have for gear, techniques, and the coffee itself are daunting to say the least. It is this vast field of options that energizes the home enthusiast to passionately pursue coffee and for some they get into it so much, they turn pro. That is the case with today's special Guest, Youtube and TikTok creator and now coffee roastery owner at September Coffee, Kyle Rowsell. For ...
Baristas Are Not Magic
April 05, 2023 17:08 - 11 minutes - 25.6 MBThere are no shortcuts to creating something meaningful, dynamic, and sustainable. But that does not stop us from thinking that that there are! Whether you are leaning on the idea that you just need the perfect or award winning barista and then you will be successful, or if you can just get the right template, tool, or menu all will be well, you will be sorely disappointed. On today's Shift Break we will be talking about the impulse we have to want this magic thinking to be true and what k...
403 : The Craft of Food, Coffee, and Writing w/ Matt Rodbard, Founder of TASTE
April 03, 2023 21:58 - 1 hour - 160 MBMost all of us are driven by a desire to create something that makes an impact. Be it through food, or through coffee, we craft an experience and hope that the values and culture that drives us shines through with each plate and cup served. In many ways, we are relaying a story through our craft in hopes that that story and experience will be accurately captured and told by others. Through his writing, that is exactly what today's guest does in the culinary world. Today we are talking with...
Service, Spite, and Compromise
March 30, 2023 16:51 - 16 minutes - 22.3 MBI was having a conversation with my wife and son about the practice of "decafing" customers and when anyone would take it upon themselves to do that. Ultimately it boils down to a decision we make in the moment to maintain integrity and hight standards for ourselves, or to create precedent within ourselves to let spite rule our actions. In today's Shift Break we will be talking about how we can and do easily fall into pettiness and spite and how we can avoid this trap that ultimately ends...
RoR #20 : Challenging the Status Quo w/ David Lalonde of Rabbit Hole Roasters, Montreal, Quebec
March 29, 2023 17:57 - 53 minutes - 43.8 MBWhen you think about success in roasting coffee, you will more than likely be concerned first and foremost with quality. While quality is critical, it is not the only factor. And success itself is more than a measure of your businesses profit, but how your business profits others. A new and more expansive view of quality and success is one of the things that characterizes today RoR guest. In this episode of Rate of Rise we are going to be talking with, David Lalonde of Rabbit Hole Roasters...
402 : Innovating a Generous Wage Structure w/ Mike Schroeder of Oddly Correct
March 28, 2023 16:11 - 1 hour - 55.3 MBIn the hospitality industry, a guiding ethos that drives many successful coffee bars, restaurant, and bars alike, is the concept of generosity. When we operate with a heart to give and serve, we innovate ways to make that ethos a reality. Unfortunately there are many cafes that operate with the idea that they should only pay what they can get away with and have a less than generous disposition that leads to all sorts of problems. That fact that this later disposition is so common is one o...
SPECIAL: Coffee Fest Live! NYC 2023 Part 2 w/ Jesse Harriott, Jenna Gotthelf, Anu Menon!
March 27, 2023 18:23 - 1 hour - 97.6 MBPart 2 of 2023 Coffee Fest Live NYC interviews! In these interviews I sit down with stellar presenters and lecturers to dig deep into a range of relevant and important topics that will help make you and your coffee business better. This time we are joined by Jesse Harriott, Jenna Gotthelf, and Anu Menon! To start us off on part 2 we are going to talk with Jesse Harriott of Copper Horse Coffee! Jesse is a long time friend of mine and Co-founder of Copper Horse Coffee in Ithaca, NY. H...
SPECIAL: Coffee Fest Live! NYC 2023 Part 1 w/ Jordan Brown and Anand Patel
March 27, 2023 16:57 - 53 minutes - 73.3 MBIt is time for the first the 2023 series of Coffee Fest Live interviews! In these interviews I sit down with stellar presenters and lecturers to dig deep into a range of relevant and important topics that will help make you and your coffee business better. To start us off we are going to talk with Jordan Brown followed by Anand Patel Jordan Brown has been on the distribution side of Coffee for close to a decade. He is all about bringing products and helping shops. Reset culture . Curren...
401 : Founder Friday! w/ Jack Benchakul of Endorffiene Coffee Bar in Los Angeles
March 23, 2023 21:56 - 1 hour - 52.7 MBCreating a moment of delight and excellence is what we all want to do when we set up our shops and make coffee for others. We also want to be delighted ourselves with the things we create and feel a sense of pride in each and every drink. Given the range of beverages we serve, that is pretty rare to find. But at least one place manages to strike this balance and has been doing so with singular focus for the past 8 years. Today we get to talk with the owner of the Award winning cafe, Endorf...
Stop Glorifying Chaos
March 22, 2023 13:52 - 11 minutes - 26.7 MBEver find yourself saying or hearing things like "Well, we go through it!" or "That was so crazy, welcome to Saturdays!" or "That's just the way it is here!" and many other phrases that draw attention to some very difficult situation of common happening on the bar? I certainly have and often these things are said with a ting of resignation by people in positions who may actually have the ability to do something about it. In today's Shift Break we will be talking about how we tend to glori...
400 : The Values of Speed and Service w/ Jaime Denney of Scooter's Coffee
March 20, 2023 21:22 - 1 hour - 140 MBThe market place of coffee has seen rapid expansion of drive thrus and concepts focused on quick service. There is no doubt that customers appreciate speed when it comes to their coffee, better than speed though is speed plus service. These are the areas that today's guest is focused on delivering and continually enhancing in one of the country's fastest growing fast coffee concepts, Scooter's Coffee. Jaime Denney joined Scooter’s Coffee as the Vice President of Franchise Operations in No...
More Power To Them
March 15, 2023 20:28 - 11 minutes - 25.9 MBYour staff need you to empower them. We like to think that we do this but many times it amounts to surface level communication and resourcing that is out of step with the day to day reality your staff live. In today's Shift Break we will be talking about a few questions you can ask yourself that will help you truly empower you staff to succeed in their work and give you peace of mind in the process. Related Episodes: A Shift Break...on Shift Breaks Helping Managers Avoid Burnout ...
399: Encore Episode! How to Change Things in the Cafe
March 14, 2023 18:43 - 38 minutes - 52.5 MBFrom the first day you open the doors to your coffee shop one thing confronts you as a constant. Change. In order to run a healthy business we have to embrace changing things in the cafe in order to provide for the needs of the people and the operations that support them. The problem we run into though is when we act as though change is a nusance and in response we either refuse to change things, or we rush changes in order to get them over with. Inevitably this results in a lot of needle...
Are You Open?
March 09, 2023 23:42 - 15 minutes - 35.2 MBThis is not just a question asked by an over eager customer haunting the front entrance 10 minutes before you open the shop. It is also a question a customer asks to themselves when they encounter a lack luster, apathetic, and seemingly disengaged staff and space. In today's Shift Break we are going to discuss how the way we p[resent ourselves and our cafes to the customers will convey a lot about whether we are really and truly open. Related episodes: Authenticity and Performance ...
398: The 5 Biggest Mistakes Coffee Shops Make
March 08, 2023 02:10 - 37 minutes - 40.5 MBCoffee shops can have everything going for them on paper, but it is what is practiced in the day to day that determines whether you are successful. The truth is, mistakes happen. They are unavoidable. Certain mistakes, though, have a greater likelihood of causing damage and ruining what we have built. Today we will be talking about 5 things that I would consider some of the biggest mistakes that coffee shops make. Each of them are not simply isolated accidents, but practices that we are ...
RoR #19 : A Vision of Sustainable Roasting w/ Arno Holschuh of Bellwether Roasters
March 02, 2023 17:35 - 1 hour - 140 MBSustainability can become more of a reality if we determine to use the tools at our disposal wisely. Perhaps even more so if the tools we use to roast evolve to better address the many concerns we have in the coffee industry. That is what Bellwether hopes offer. With their all electric, ventless coffee roaster their goal is to empower any business to roast incredible coffee in-house and do so in a way that leads efforts in sustainability. In this episode of Rate of Rise we are going to be...
Slow is Fast?
March 02, 2023 16:58 - 12 minutes - 29.1 MBYou have heard this many times from managers and trainers alike. The idea being that if you want your work to go at a quick and consistent rate then you have to work with purpose. On today's Shift break we will explore this idea and its validity to produce results we want to see on the coffee bar, as well as how it can be used to produce results that we do not want to see. Related episodes: Excellence In The Things We Hate Working Clean : Tips for keeping the bar looking and worki...
397: Diversity and The Color of Coffee w/ Keith Hawkins, The Color of Coffee Collective
February 27, 2023 22:12 - 52 minutes - 119 MBCreating opportunities for a wide group of people to experience coffee seems like a goal we have for just for consumers. As good of a goal as that is, it is equally and maybe even more important that this goal be applied to the people who work in coffee. Sadly it is all too convenient for us to default to the easiest and most familiar options for those opportunities and as a result we tend to find a lack of diversity in the shop and beyond. This does not need to be the case and to help sh...
396 : Founder Friday: Before + After Edition! w/ Jonathan Pascual of the Newly Opened Opo Coffee
February 24, 2023 17:45 - 1 hour - 183 MBWelcome to another before and after edition of Founder Friday! Occasionally we sit down with an entrepreneur who is in the proccess of opening their shop to talk about what they are planning, hoping for, and doing right now. Then we come back a few months post launch and see how things went getting open and the lessons learned in the process. I am thrilled to have been able to sit down with frequent guest on the show, Jonathan Pascual of Tap Room Coffee in Atlanta. This first half was rec...
Loving Where You Are
February 23, 2023 17:21 - 14 minutes - 32.9 MBIt is all too easy to throw shade at your current state. It is also because of that easy path to bating yourself up that we find it difficult to find the good and even great things about where we are now in our career or business. On today's Shift Break we chat about the importance of loving where you are and how doing so is in fact the surest way to get to where you want to be in the future. Related episodes: You are not your Competition The Neighbor's Tree 046 : Death by Compar...
395: Connecting Roasters and Producers w/ Henry Wilson of Perfect Daily Grind and The Producer Roaster Forum!
February 21, 2023 00:39 - 1 hour - 155 MBSpecialty coffee has its fair share of challenges across the supply chain. Solutions for those challenges are only as good as how they were created, namely, whether they were created collaboratively and with deference to those most impacted. In short, when we connect with each other in shared work toward common goals, we see progress. Today we will be talking with someone whose work in telling the important stories of coffee and producing events for connection is making a big impact. I am...
SPECIAL: Coffee Fest Live! L.A. + PNW 2022 Part 2 w/ Shad Baiz, Jeremy Lyman, and Melind John!
February 19, 2023 20:37 - 1 hour - 223 MBWelcome to part 2 of a live series of interviews conducted on the show floor of @coffeefestshow Los Angels and PNW in 2022! Today we will be starting off by talking with Shad Baiz of @lamarzocco.usa A long time machine tech in the coffee industry, Shad grew up around espresso tech and has 2 decades worth of experience in serving the industry. Shad Baiz is now the Southwest Sales Director for La Marzocco USA and spends his days helping cafe owners and coffee entrepreneurs determine the r...
SPECIAL: Coffee Fest Live! L.A. + PNW 2022 Part 1 w/ Manish Shah, Stephanie Alcala, Maria Cleaveland, and Jim Ngokwey!
February 19, 2023 20:21 - 1 hour - 238 MBWelcome to part one of a live series of interviews conducted on the show floor of @coffeefestshow Los Angels and PNW in 2022! In these interviews I sit down with stellar presenters and lecturers to dig deep into a range of relevant and important topics that will help make you and your coffee business better. Today we will be talking with Manish Shah founder of Maya Tea. Manish Shah is the owner of Maya Tea Company, a Tucson, Arizona-based manufacturer and distributor of fine loo...
Right Tools, Wrong Job
February 15, 2023 17:16 - 12 minutes - 29.7 MBYou might have the perfect checklist, SOP, policy, and plan to apply to you current situation, it might even make things technically better, but if you are in the wrong place, position, or even career then those tools can easily become anchors that hold you down. Today on Shift Break we will be talking about the need to make sure that you are in a place that is right for you, how tools can help you discern this, and how to know the difference between something that is challenging vs somet...
394 : Happy Coffee People w/ Wendelien van Bunnik
February 11, 2023 22:59 - 55 minutes - 44.8 MBWhy so serious? Coffee is a beverage that inspires a wide range of emotions but within the specialty industry in organizations, competitions, and businesses it has somehow moved away from one of the main emotions that draws so many to it. Happiness. As we focus on improving our skills, pushing our craft, and solving problems, we also need to make room for fun, community, encouragement and create relations that relieve stress instead of creating it. Today we are going to joined by someo...
Two Tips on Hiring an Outside Manager
February 09, 2023 22:36 - 13 minutes - 11.3 MBThe ideal for cafe management is that you can raise up and promote a barista from within the shop. Unfortunately that cannot happen in all circumstances and shop that needs to delegate management is forced to seek outside help. On today's Shift Break i wanted to cover a couple tips for cafes to consider when seeking to hire a manager form outside the shop. I believe these things will help make this move a successful one for all involved. Related episodes: 109 : Leadership Abandonment...
393 : The Tyranny of Taste w/ Kosta Kallivrousis
February 07, 2023 11:59 - 1 hour - 137 MBSpecialty coffee has been defined by a difference in quality and taste for a very long time. It is the central value that creates the markets that we currently operate in. The problem with this though is that taste as a value is, in the end, a subjective opinion. While quality, taste, and serving the desires of customer is always important, how we go about the practice of taste making will either include or exclude those most impacted by out judgments. How can we balance the need to serve an...
Community as Avoidance
February 02, 2023 02:48 - 14 minutes - 19.9 MBCommunity is an incredibly important part of our industry. In fact it is the number one thing cited by professionals as the main reason they love coffee. Unifying around a common love is so powerful and helps us all become better...or does it? On today's Shift Break we will be talking about how community can often be a way to avoid difficult parts of working together and keep things at a perpetually shallow level of enthusiasm and keep us from making real progress both professionally and ...
392 : Cafe Management and the Importance of Team w/ Justin Duenne of Quills Coffee
January 31, 2023 01:10 - 44 minutes - 60.9 MBThe journey of a barista often will lead to management. That particular role of leadership in the cafe comes with a host of changes that call on people to not only care for the quality and operations of the cafe, but the people themselves. Today we are going to be talking with Justin Duenne of Quills Coffee, a manager whose journey into the role is marked by a focus on team and the constant goal of providing a great experience for both barista and guest alike. Justin began working in coff...
391 : Founder Friday! w/ Megan Wilson of Spuds Coffee in Ft. Lauderdale, Florida
January 26, 2023 19:02 - 1 hour - 142 MBIt is Founder Friday and boy is this a wonderful conversation with a wonderful person. You simply cannot underestimate the importance of what an owner brings to a cafe and business. You as a leader have the opportunity to bring meaning, soul, and vision that creates electricity and momentum for your staff and customers. This is exactly what today's Founder Friday guest brings to her cafe and its people. We are talking with Megan Wilson of Spuds Coffee! Megan Wilson was born and raised in J...
RoR #18 : Expert Tips on Avoiding Tipping w/ Rob Hoos
January 26, 2023 01:11 - 43 minutes - 59.1 MBEven though it is one of the most objectively identifiable defects, the presence of tipping seems to continue to plagues roasters. With the end result ruining an otherwise perfectly roasted coffee, this largely preventable defect deserves special focus. In this episode of Rate of Rise we are going to be interviewing the great Rob Hoos who has dedicated a significant amount of his attention through a new downloadable booklet aptly named "Tipping and It's Avoidance", to helping us mitigate...
Values At The Heart of KTTS
January 26, 2023 00:33 - 16 minutes - 37 MBI am helping my clients establish values all the time. Having a clear understanding of what is important to you and your business is incredibly important because it informs everything you put your hand to. For this show, and in my consulting work, I have my own set of values that have been developing over the course of my career. On today's Shift Break we will be talking about the 4 core values that guide and inspire KTTS, what they mean to me, and how they can also apply to the work you ...
390 : 7 Ways to be Consciously Competitive
January 24, 2023 17:40 - 38 minutes - 53.1 MBBeing competitive in business is often thought of in the same vein as being aggressive, leading with fear, and creating an us vs them scenario that is antithetical to community. The reality is that while we need to be competitive in order to run successful businesses, we need not do so in a way that alienates. In today's episode you and I will talk about seven way to be what I will call "Consciously Competitive" in order make you business stand out in and become a better version of itself...
Leaner Teams, Better Results
January 19, 2023 22:03 - 12 minutes - 16.8 MBThe future of staffing our cafes depends on how effectively we hire and set up our teams for success. Rather than having an unsustainably low or high number of staff working, we need to create lean and effective teams of thoroughly trained, resourced, and well paid professionals. Today on Shift Break we will be talking about investing into and professionalizing the barista role and how we can challenge ourselves and our baristas to do more and better with less and actually thrive in the p...
389: How to Approach Modern Coffee Processing w/ Christopher Feran
January 15, 2023 21:51 - 49 minutes - 68.2 MBA lot has changed in coffee over the last couple decades. As roasters and baristas, our understanding of the current landscape of coffee processing, its impact on flavor, and the possibilities it contains will greatly determine our success. Thankfully our industry has some very bright minds who create clarity around the ever complex world of coffee, and one of those voices is here with us today. Christopher Feran is a coffee industry consultant, green buyer, roaster and lapsed Q-grader wi...
Making Yourself More Valuable
January 12, 2023 17:23 - 8 minutes - 12.1 MBProfessional development and opportunities for betterment and advancing are areas that operators must bake in to the business as much as possible. If you are a barista, manager, trainer etc and you want to take advantage of those things, create opportunities, or simply take charge of your own development for a better future then you must focus on adding value. Today on Shift Break we will be discussing how to make yourself more valuable as an employee both in the job you have now and in pr...
388 : Coffee Shop Insurance and Risk Mitigation w/ Brennan Pothetes of Butter Insurance
January 10, 2023 21:19 - 1 hour - 89.9 MBRunning a coffee shop means you take on a fair degree of risk. This is why having and understanding of insurance that is appropriate for your shop is critical. On top of that you need to make sure the insurance you do have is optimized and that you are providing an environment that puts safety first. Unfortunately, while all small businesses carry the required insurance, it is often not optimized for their needs and the shop itself is run in a way that invites accidents rather than mitiga...
Handling Staff Complaints
January 04, 2023 21:11 - 12 minutes - 16.7 MBNobody is perfect. No coffee business is perfect. Therefore there will inevitably be complaints that staff have about the business. This could be anything from the schedule and state of the bar, to the performance of co-workers and even your own performance as a boss. Even the best companies deal with complaints. The trick is how to do so well. In today's Shift break we will discuss a few ideas for how you can handle staff complaints with a clear head in order to create a better culture, ...
387: Innovation and Building a Better Coffee Business w/ Miranda Caldwell
January 03, 2023 17:17 - 59 minutes - 81.9 MBAs the 2023 begins it is a great time to take inventory of our cafes and roasteries and really look at what we have done and where we can not only improve, but what needs to change. How can we keep up with the changing industry while still serving our customers? Where do we need to innovate and what are the first steps to building a better business? Today we are discussing all of this and more with our guest Miranda Caldwell! Miranda Caldwell is a coffee business coach and the founder of...