Keys To The Shop : Equipping Coffee Shop Leaders
894 episodes - English - Latest episode: 25 days ago - ★★★★★ - 221 ratingsA coffee podcast providing coffee shop owners and leaders, with insights, inspiration, and the tools you need to grow and advance your coffee business or coffee career. We learn from experts both in and outside the coffee industry as they deliver specific, practical, and actionable advice about ownership, optimization, profitability, barista work, employee culture, management, scaling, leadership, personal development, and anything else that will help you achieve success in the coffee shop.
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Episodes
433: How to Earn Loyalty
September 24, 2023 21:07 - 34 minutes - 32.8 MBHow do I find loyal staff and win loyal customers? This question and many like it has been asked thousands of times as we deal with incredible amounts of turn over in our shops. We have tried tricks, incentives, benefits of all kinds but they never seem to quite do the trick. Same with customers, we offer deal, discounts, and specials, and dance whatever dance we think will get them to come back and be engaged. Today we are going to be exploring the idea of winning staff and customer loya...
You Need to Prioritize In-House Training!
September 22, 2023 20:30 - 12 minutes - 11.9 MBCafe standards are often a jumble of various people's ideas sourced from both far flung areas of the industry and the past habits of new staff. We are in a constant cycle of sending people away to outside places to learn what to do within our own walls. The problem with this is that we are constantly dependent on outside input but never truly using resources to build our own systems and standards that bring clarity and stability to the shop. On today's shift break we will be talking about...
432 : How to Win in Specialty Retail Coffee
September 20, 2023 13:36 - 47 minutes - 44.6 MBIt is a new era is specialty retail coffee. Great coffee can be found very easily in most major cities and people are making better coffee at home than they ever have. Add to this the ubiquity of RTD (Ready to Drink) coffee and a wide variety of convenience products. The retail coffee shop, with baristas making drinks and serving those drinks to customers, sits amongst this saturation with a problem, how do we create value? How do can you win in specialty retail coffee? On this episode we...
Raising Your Hiring Standard
September 14, 2023 21:45 - 11 minutes - 10.3 MBThe world of hospitality is filled with people who are either a great fit for the field, or not. Problem is that, for the number of coffee shops in operation today demand for great people is way higher than the supply. So how do we make sure we are hiring the best fit for our business? Today on shift break we will be exploring the number one most important thing you need to discover about a person before bringing them on to the team. Related episodes: 329 : How to Teach Company Values ...
431: An Exercise in Listening to Coffee w/ Alexander Roach of Boycott Coffee + The Alphabet Book of Coffee
September 12, 2023 22:23 - 45 minutes - 42.8 MBAs professionals, our communication about coffee is only as good as our ability to truly tune in to the message that emerges from the many different voices that give shape to the story of coffee. In the noisy world innovating ways to connect people with meaningful narratives is crucial. Today we are going to talk with someone whose coffee subscription project invites people to interact with coffee in a new and unique way by blending quality coffee with interviews captured on vintage audio....
Pull Out The Fridge
September 09, 2023 11:44 - 12 minutes - 11.8 MBEver wonder what's behind the fridge? Most of us have had the unique "pleasure" of finding out. The build up of cup lids, loose change, grime, and other organic matter / creatures is a great illustration of how we tend to avoid things that are out of sight, yet left un attended will have a negative impact of everything. On today's Shift Break we will be talking about how this applies also to the deeper integral parts of the cafe(leadership, communication, systems, culture etc) that we tend...
430 : Embracing "Unreasonable Hospitality" w/ Will Guidara | Thank You NYC + The Welcome Conference
September 05, 2023 14:58 - 56 minutes - 53.2 MBCoffee is all about human connection. That we get to create both the beverage and the experience people have when enjoying it is at once a great responsibility, a joy, and an opportunity to change lives through our hospitality in each interaction. In our daily pursuit of providing this special moment we must start with a dedication to our craft and care for people that in many ways could be considered "Unreasonable". I am thrilled to welcome to the show someone who has created these mom...
RoR #25 : Training Up the Next Generation of Roasters w/ Steve Lee of Pocket Knife Consulting + Linea Caffe
September 02, 2023 20:00 - 47 minutes - 44.4 MBEffectively training up an apprentice roaster is key not only to your succession, the growth of your business, and the consistency of your quality, -but providing a great learning environment and approach to education and coaching will push the whole industry forward. The key is to not only deliver processes, rules, and systems, but also opportunity for contribution, conversation, and room for your trainee to grow in maturity. These are just some of the powerful things discussed in thi...
Insecurity in Management
August 31, 2023 20:54 - 10 minutes - 9.52 MBNow that you are the boss, manager, trainer, or leader, there is a lot of pressure to perform and prove yourself to those your lead AND to yourself. It is easy to question your legitimacy and fall prey to imposter syndrome. "I need to have the answers" is a thought that haunts us as anything less means we are not the right one for the job. On today's Shift Break we will be talking about how we can overcome these thoughts and help others do so as well, by shifting our mindsets about what i...
SPECIAL! Part 2 | Coffee Fest Anaheim 2023 w/ Steve Chang of Copa Vida Cafe and Jon Ferguson of Coffee Tech Central
August 30, 2023 21:45 - 59 minutes - 55.5 MBWelcome to Part 2 of the Coffee Fest live on the show floor interviews from Anaheim, CA 2023! This time we are starting off with an interview with Steve Chang, Founder of Copa Vida Cafe! Currently the owner of Copa Vida Café (10 locations) as well as it’s sister roasting company, True Beans Coffee Roasters and it’s parent, HNF & Associates, Steve Chang has been in the Food Service business for over 17 years. He loves the Specialty Coffee world and feels a calling to create community thro...
SPECIAL! Part 1| Coffee Fest Anaheim 2023 w/ Kenneth Davids and Madeleine Longoria Garcia
August 29, 2023 21:37 - 57 minutes - 53.3 MBWelcome to Part 1 of the Coffee Fest live on the show floor interviews from Anaheim, CA 2023! It was a pleasure to kick things of with coffee legend and returning guest, Kenneth Davids! Kenneth has been involved with coffee since the early 1970s and has published three books on coffee, including the influential Home Roasting: Romance and Revival, now in its second edition, and Coffee: A Guide to Buying, Brewing and Enjoying, which has sold nearly 250,000 copies in five editions. His late...
429 : Believing You CAN Run a Great Shop w/ Michael Ryan of Threadbare Coffee Consulting
August 29, 2023 19:18 - 1 hour - 60.5 MBIn the face of necessary reality checks and the inherent ups and downs of starting and running a coffee shop, there must always exist the foundational idea that "You can do this" and "It is possible". That belief in possibility is what drives today's guest whoI am honored to call a good friend, Michael Ryan of Threadbare Coffee Consulting. Michael is a published author, international speaker, and Certified Business Coach. He is a Licensed Q Grader, SCA Certified Instructor, and Level 1 Win...
428 : Founder Friday | Maxwell Mooney's Final Chapter at Narrative Coffee and New Beginnings
August 25, 2023 20:34 - 50 minutes - 47.4 MBEarly on in the podcast (2019) I had Maxwell on to tell the story of Narrative and then 3 more times since then to discuss deeper topics related to running a great shop, dealing with challenges, and tools to success. I have known him for over a decade and believe he channels the kind of character and values the entire industry should aspire to. Recently Maxwell made the decision to sell his ground breaking cafe, Narrative Coffee, to one of his long time baristas (Alex Sciarrotta...Himself...
For Here or To-Go?
August 25, 2023 14:38 - 12 minutes - 11.4 MBWhat would you think if you went to a sit down restaurant an hour before close where, after seating you, they brought your food out in doggie bags "because we are closing soon and we don't want to have to do dishes". My guess is that it would seem pretty strange and even antithetical to the experience you were expecting. Hospitality is about serving people something that fulfills the promise our marketing makes to them. More than that it is about having a disposition of creativity, innovatio...
427 : Encore Episode: What you MUST Know About Employee Culture w/ Stan Slap
August 23, 2023 15:45 - 55 minutes - 51.7 MBWhile culture is a needed focus, today it has become the hottest buzz word that can mean almost anything. What is most useful these days as we rightly focus on culture is a lens through which to view it that brings clarity and helps guide us to take action in ways that serve our staff and ultimately the business. Way back in the KTTS archives we had an interview with Stan Slap, author of one of my most recommended books, “Under the Hood : Fire up and Fine-tune your Employee Culture” Th...
426: Fostering a Culture of Continuous Improvement
August 16, 2023 02:59 - 37 minutes - 84.8 MBHaving an engaged staff that are motivated and inspired to not just get through the shift, but to truly invest into the cafe and help improve things is a dream shared by many owners. This culture where each individual team member takes ownership and finds creative ways to refine the operations, quality, and hospitality does not have to be just a dream! Today we are going to be discussing what it takes to foster a culture of continuous improvement. What the looks like, doesn't look like, a...
Generate More Urgency!
August 10, 2023 18:35 - 10 minutes - 23.8 MBSo many things vie for our attention in the day-to-day work of the coffee shop. In the midst of the fires we need to put out, questions that need answers, and ideas everyone has (both good and bad) we have a general idea of what we are aiming for but sometimes lack specific actions that we can take to see the goal achieved. Today on Shift Break we will be talking about how we can create urgency of action to achieve the vision and goal of the business by practicing concrete thinking. Thi...
425 : Some Thoughts on Supporting Your Manager
August 03, 2023 18:51 - 36 minutes - 83.2 MBManagers hold the key to the success of the shop. They are tasked with taking all the people, place, and processes and making them work well together day to day. When a manager is correctly supported by the owner then they are able to do a great job and your whole business benefits. Without proper support, operations, morale, and the manager themself can easily fall apart. Today we will be discussing some ways to bring on, bringup, and support a manager in the coffee shop that allows for ...
Faithfulness and Honesty
August 03, 2023 01:00 - 11 minutes - 25.4 MBIt is easy to get discouraged in running a cafe. There are a million things to do and the temptation to despair becomes worst when we hold an idealized version of ourselves and our work in our heads everyday. What are we working for and what are we working towards? Today on Shift Break we will talk about two values and how to employ them in your work in the coffee shop so you can grow in a holistic and sustainable way, honestly and faithfully Related episodes: Authenticity and P...
424: Developing Menu and Hospitality Guides
July 31, 2023 21:24 - 39 minutes - 37.6 MBWhen it comes to our training and resourcing of staff we often have a desire for people to "get it" and to be detail oriented, but fail to give them much to "get" or to orient them to the details. This results in inconsistency and frustration in both customers and staff as baristas fill in the blanks that management should have all ready filled in. This is where a good guide comes in. Today we will be chatting about developing a guide for the two most important areas in the cafe that need...
423 : Founder Friday! w/ Danny and Michelle Quiroz of Reserva Coffee Roasters | McAllen, TX
July 27, 2023 18:18 - 1 hour - 153 MBI am so excited to present this Founder Friday with two people who are doing amazing things in coffee! I met them in the first year of their business in 2018 as clients and they have done a great job of growing their business with excellence and care. Today we get to talk with Danny and Michelle Quiroz of Reserva Coffee Roasters in McAllen, TX! Danny Quiroz is also Managing Partner at Reserva Coffee Roasters. He earned a bachelor's degree in business administration from the University ...
Three Questions for Better Cafe Decisions
July 27, 2023 16:30 - 10 minutes - 24 MBEveryday we make decisions about both small and large things in the coffee shop. Often those decisions are made in a reactive way that is more born from a sense of urgency and FOMO than intentionality and right fit. Today on Shift Break we will talk about 3 questions to ask when you are faced with any decision and how the habit of asking and answering them will transform your business. Related episodes: Making a Decision Pipeline Slowing down your Response Time 184 : Making Gr...
ROR #24 : Perspectives on Roasting for Espresso w/ Jaroslav Tuček of Doubleshot, Czech Republic
July 26, 2023 20:47 - 56 minutes - 128 MBRoasting for espresso is a tricky business. Not only are there multiple variables that inherently complicate the extraction process but there is also a wide variety of opinion is and preferences for what the final flavor experience should be like. On this Rate of Rise episode we will be talking about how one world renowned roastery roasts for espresso and how their technique and approach has evolved over their history. We are talking with Jaroslav Tuček, founder of Doubleshot in the Czech ...
422: Coffee Truck Success w/ Vincent LaVolpa of Green Joe Coffee School
July 26, 2023 13:28 - 1 hour - 142 MBOne of the best options for getting started in coffee without as much risk is a coffee truck. Especially emphasized post-pandemic, mobile concepts like coffee trucks have grow exponentially and with it the need for reliable information on how to become successful in that context. Today we will be talking with one the go-to coffee truck authorities, Vincent LaVolpa of green Joe Coffee School! Vincent discovered coffee while in the military working in the 16th Engineer Battalion of the 1st ...
The Courage to Correct
July 21, 2023 15:41 - 10 minutes - 23.3 MBWhile we always want to assume our staff are aspiring for the highest standards, we know that they (just like us) need help. In the course of the day there are many opportunities to speak into the lives of your baristas as a coach and guide. Be this as it may, some of us avoid correcting staff and in so doing we create tension and an environment Today on Shift Break we will talk about the often feared subject of correction and why it is not only needed but a sign that you care about the s...
421: Encore Episode: Simple, Powerful, Hospitality w/ Philip Paul Turner
July 17, 2023 15:34 - 36 minutes - 84 MBOne of the most important aspects of our business is how we welcome people into our space. Early on in the KTTS podcast I sat down with someone who I still consider to be one of the best examples of showing genuine hospitality in a way that is simple yet powerful. Today I am re-sharing with you all this interview with Phillip Paul Turner who at the time was a manager for Sunergos Coffee's 5th St. shop in Louisville. At this time I was still the operations manager for the company and got t...
Who Are We Creating Our Standards For?
July 14, 2023 02:10 - 11 minutes - 27.2 MBServing our customers well means being able to give them our best. This can only be done if we are constantly seeking to improve what we do. But not at the expense of who we are doing it for. Today on Shift Break we will be chatting about who it is we are really trying to impress and serve. Who we have in mind as our primary audience will be what guides our decisions, successes, and, in many cases, our failures. Related episodes: You are not your Competition Your Peers are n...
420: Meaningful Roles in the Cafe
July 11, 2023 18:50 - 31 minutes - 72.8 MBYou see it all the time, a barista is promoted to a role such as trainer, manager, cafe lead etc, but they quickly find that there is very little preparation that has gone into this role. They are either simply not doing much, but now they have a title, or they are doing far too much in an effort to make up for the bosses lack of planning the role prior to promotion. In both cases there is burn out and frustration that is completely avoidable, if we would invest into creating meaningful role...
Are YOU Using Your Manual?
July 05, 2023 19:26 - 10 minutes - 24.5 MBI hear it all the time, "My baristas just don't use the manual!" Of course it is frustrating to work into a document and resource only to have people forget or disregard it. Before you get too bent out of shape, you may want to ask yourself, do YOU use your manual? What about your managers? Today on Shift Break we are going to be talking about why you and your manager team need to integrate and adopt the regular usage of your manuals, guides, and docs if you want your staff to do the same...
419: Behaviors That Establish Excellent Management Culture
July 04, 2023 21:20 - 32 minutes - 44.2 MBThe culture of your management and leadership team is perhaps the most important one to focus on if you want the over all company culture to be healthy. What we see most of the time is that each manager or leader becomes an island, isolated, defensive and eventually burnt out striving in their own area without helping or being helped by others. Today we will be talking about essential behaviors that you need to cultivate in your in your management culture in order for both the individual a...
418: Founder Friday! w/ John and Luigi DiRuocco of Mr. Espresso, Oakland, CA
June 30, 2023 20:44 - 1 hour - 48.3 MBIt's Founder Friday! Leaving a legacy and making an impact on the industry is something we all want for our businesses. Few companies get to the place where they can say they have not only achieved this but done so it a way that stays true to their values and traditions, while also artfully evolving with the changing landscape of coffee. Mr. Espresso in Oakland, CA is one such company. Established in 1978 and now celebrating 45 years in business, Mr. Espresso is a specialty coffee roasting...
Focus on Your Manager Culture
June 29, 2023 16:20 - 10 minutes - 23 MBIn all the building of systems and curating of culture we do, the one culture that tends to get short changed is the managers. Whether it is just you and one manager or a team of admin staff, the relationship between leaders in a coffee shop is critical to focus on and develop. Today on Shift Break we will be talking about this important set of relationships and why it is critical to the health of the entire company. Stay tuned to next week's episode where we dive even deeper into this...
417: Dialing in Your Water w/ Taylor Minor of Third Wave Water
June 27, 2023 13:27 - 47 minutes - 108 MBFor a long time the coffee you could get at home was limited in quality because the average home user, while able to purchase gear and coffee, was not able to match the commercial water quality of their favorite cafe. All that changed when ThIrd Wave Water democratized ideal water for coffee and helped unlock the potential for innumerable coffee lovers world wide. Taylor Minor is Co-Founder of Third Wave Water. With a passion for technology and having owned and ran his own roastery, Taylo...
SPECIAL! Part 2! Coffee Fest Live Louisville, KY 2023 w/ Lauren Lathrop and Rob Arnold | Learning to Roast Coffee + How to make Great Cocktails and Signature Drinks
June 27, 2023 13:13 - 57 minutes - 131 MBPart 2 of 2023 Coffee Fest Live Louisville, KY interviews! In these interviews I sit down with stellar presenters and lecturers to dig deep into a range of relevant and important topics that will help make you and your coffee business better. For this part 2 we get to talk with Lauren Lathrop and Rob Arnold! First up is Lauren Lathrop of Mill City Roasters! For well over a decade Lauren has been a leading educator and impactful member of the coffee industry. From barista, to sho...
SPECIAL! Part 1 Coffee Fest Live Louisville, KY 2023 w/ Jackie Nguyen and Sean Roberson | Master Social Media + Serving Great Coffee to Underserved Neighborhoods
June 26, 2023 15:59 - 48 minutes - 41.8 MBPart 1 of 2023 Coffee Fest Live Louisville, KY interviews! In these interviews I sit down with stellar presenters and lecturers to dig deep into a range of relevant and important topics that will help make you and your coffee business better. To start us off on part 1 we are going to talk with Jackie Nguyen of Cafe Caphe! Jackie Nguyen is the founder of Cafe Caphe in Kansas City, MO. From broadway to coffee shop owner, Jackie has been a dynamo in the coffee scene of KC with Cafe Cap...
Resentment in the Cafe
June 21, 2023 19:56 - 14 minutes - 20.2 MBIf we work with people long enough, we are going to face frustrations and challenges. Too often these normal relational issues go unresolved and solidify into something called resentment. Today on Shift break we will be talking about how boss and barista alike can fall into this trap and what to do to avoid the toxicity that results by leaving it unaddressed. Related episodes: Don't Forget Relationships Avoiding Toxic Loyalty Proactivity in the Owner - Manager Relationship ...
ROR #23 : How to Close the Industry-Consumer Flavor Gap w/ Phil Beattie, Dillanos Coffee Roasters
June 20, 2023 13:32 - 51 minutes - 119 MBAs an industry, our flavor preferences turn into what we market, which turn communicates a message about quality and what people should care about when it comes to "the best" coffees. Too often we are content to let the our message be incredibly narrow regarding flavors and preferences. Without context this leaves a lot of great coffee that may be more enjoyable for the consumer, at a disadvantage. On this Rate of Rise episode we will be talking about tools to bridge the flavor preference...
416 : People-First Principles for Growing Your Shop w/ Mike McFall of Biggby Coffee
June 19, 2023 19:20 - 57 minutes - 49.5 MBGrowing you coffee shop is about more than just adding locations. Growth has to do with developing internal resilience, culture, and practices that are life giving to those who work in the business and to you as the owner. Ultimately the path for sustainable growth is a people-first path and today we are talking with someone who has a lot of experience charting that path. I am thrilled to welcome back to the show, Mike McFall of Biggby Coffee! BIGGBY is a fast-growing coffee franchise with...
Bottling Your Best Barista
June 16, 2023 15:50 - 9 minutes - 22.8 MBAll of us have had the conflicted emotions of having baristas that are simply amazing but then also knowing that those baristas will eventually leave the coffee shop. Try as we may, most staff will not be long term and this can either cause you to feel defeated, or you can embrace it and the opportunity these exemplary employees bring. Today on Shift break we will be talking about how we can lean on the examples of our best staff to essential bottle that magic and allow our systems and st...
415: The Best Lessons On How to Listen w/ Listening Expert, Oscar Trimboli
June 13, 2023 22:28 - 1 hour - 156 MBLearning how to listen is the cornerstone of effective and transformative communication. In the hustle and fast paced daily activities of the coffee shop, it is easy to forget about listening and truly understanding what is being said beyond the words we hear. Add to this that emotions are often high, listening deeply and well can seem daunting. Thankfully we have a guest on the show today who is a listening expert and has built incredible resources to help show use exactly how to listen! ...
Seeking to Learn Across Age Divides
June 09, 2023 12:49 - 14 minutes - 11.9 MBEspecially important for the younger generation is access to the wisdom and experience of those who have gone before. Older coffee professionals can also benefit from the drive and perspectives of the younger. Problem is that we tend to only converse with and stick to your own age group and the benefit of cross generational communication is lost. On today's Shift Break we will be talking about mentorship and the importance of seeking these intergenerational relationships and the benefit i...
414: Secret Ingredients for a Successful Coffee Shop
June 06, 2023 19:19 - 33 minutes - 75.9 MBThe barrier of entry for getting a coffee shop open is lower than ever. Many have the idea that if they can get the shop open, then they have succeeded. But the test is not only about whether you can open a shop, or even if you can keep it open, but how do you make something that is truly great and successful? On today's episode we will be talking about a few ingredients that must be present in the mix of a coffee shop from the beginning in order for all the components we assemble in the ...
Menu Simplicity as Hospitality
June 01, 2023 18:55 - 11 minutes - 25.1 MBI mean, I like variety as much as the next person, but overly complex menus are overwhelming and create confusion for customers who rely on us to curate our offerings that meets their needs in a way that delivers quality over quantity. On today's Shift Break we will be talking about how the pursuit of a simplified menu can be a powerful tool for hospitality and, in the end, creates a more memorable experience that customers are excited to share with others. Related episodes: Building...
413 : Coffee Education and Training at Origin w/ Fabiola Solano of Soy Barista
May 30, 2023 15:26 - 52 minutes - 119 MBIn order to train people in coffee and barista skills you have to not only be a student of your subject, but also a student of your students and their unique context. In recent years we have seen an incredible explosion of coffee eduction in producing countries where the landscape of learning is among the most unique given their deep relationship with coffee. Today we will be talking with an educator whose commitment to learning and bringing understanding to this context is making great impa...
RoR # 22 : Master Insights on Roaster Maintenance and Care w/ Doug Graf, Vintage Coffee
May 29, 2023 13:18 - 49 minutes - 114 MBSetting up and maintaining a roaster for functionality, safety, and quality output is perhaps the biggest challenge of roasting. There are many variables and trades that go into it and it is easy to skip some steps, be less than detailed, and rush the project. I don't need to tell you, that is s a recipe for disaster. Perhaps nobody in roasting tech knows this more than the man who gets called to both set up roasters, and swoop in and deal with all sorts of emergency situations and repairs. ...
412 : Founder Friday! w/ Lem Butler and Kyle Ramage of Black and White Coffee Roasters
May 26, 2023 12:38 - 1 hour - 182 MBIt's Founder Friday! Partnerships in coffee bars can be tricky things. You really have to make sure you have complimentary character traits as well as a unified s12et of values to help guide you through the ups and downs of business in a the cafe and roastery. Today we are talking with a couple of guys who have combined forces and have shown what is possible when these things are in place and you have a passion to serve and advance both people and coffee. We are talking with Kyle Ramage and...
The Myth of Hands Off / Automated Leadership
May 25, 2023 11:28 - 9 minutes - 21.3 MBThere is a shortcut for everything these days. Automation, templates, and other tools would give you the impression that you can automate of be hands off with your leadership and that your aim is to continually seek more ways to remove yourself. On today's Shift Break we will be talking about how this idea, while appropriate in some aspects of the business, is a recipe for disaster in others. Listen to these related episodes next: 028 : Why it’s Ok to be the Boss w/ Bruce Tulgan ...
411 : Excellence, Approachable Coffee and Always Learning w/ Kenneth Thomas of Umble Coffee and Coffee 101 Podcast
May 23, 2023 12:23 - 56 minutes - 129 MBOpportunities for specialty coffee still abound in certain areas of the American South. With those opportunities comes challenges of communicating coffee in a way that both meets people where they are, and helps open them up to new experiences that expand their enjoyment. Today we are talking with someone who has not only been communicating to his customers through the coffee he roasts, but also through a podcast designed to be an entertaining AND educational. We are chatting with Kenneth Th...
Don't Forget Relationships
May 18, 2023 20:13 - 9 minutes - 21.8 MBThe foundation of the building determines the stability of what is built on it. When it comes to building a coffee shop business your growth cannot out pace the degree to which you invest in the relationships and the culture at the heart of it. On today's Shift Break we will be talking about the need to increase engagement, resourcing, communication, and meaningful connection as you get business and the business develops in size and scope. This is a very important topic and one that I ...
410 : A Conversation w/ 2023 U.S. Barista Champion, Isaiah Sheese of Archetype Coffee!
May 15, 2023 21:32 - 59 minutes - 137 MBTenacity, humility, and curiosity. Whether you are working as a barista, competing, opening your own shop and roastery, these are character traits that are essential for success. Today we are talking with someone whose long career in coffee has been characterized by these values. We are chatting with the new U.S. Barista Champion, Isaiah Sheese! Isaiah Sheese is the Owner of Archetype Coffee located in Omaha, Nebraska. He has been working in the coffee industry for almost 20 years in vario...