CXOTalk
474 episodes - English - Latest episode: 3 days ago - ★★★★★ - 30 ratingsExecutive CXO conversations on leadership, AI, and the digital economy with the world's top business innovators. Hosted by well-known Industry Analyst Michael Krigsman.
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Episodes
Digital Technology, Trust, and Social Impact
March 11, 2021 04:23 - 50 minutes - 46.6 MBWhat is the role of government policy in protecting society and democracy from threats arising from misinformation? Two leading experts and members of the UK Parliament, House of Lords, help us understand their report Digital Technology and the Resurrection of Trust. In this video, you will learn about: -- The House of Lords report on trust, technology, and democracy -- Key issues covered by the House of Lords report -- Impact of social media platforms on society -- Balancing social media pl...
How to Create GREAT Customer Experience?
March 02, 2021 14:19 - 15 minutes - 14.9 MBFor many organizations, the promise of great experience and service is an elusive and challenging goal. In this conversation, Oracle’s Senior Vice President of Global Marketing, Nate Skinner, explains how your company can create unforgettable customer experiences. In this video, you will learn about these topics: -- Customer experience at Oracle -- What is customer experience (CX)? -- How you can create excellent customer experiences -- Technology and personalization to enable customer exper...
Chief Information Officer (CIO) Role 2021: Opportunities and Challenges
February 26, 2021 04:08 - 40 minutes - 37 MBHow should Chief Information Officers allocate time, resources, budget, and planning for 2021? One of the most world's most prominent CIO influencers shares his advice. In this discussion, we explore the following topics: -- What is a Chief Information Officer (CIO)? -- Characteristics of innovative CIOs -- What challenges do CIOs face? -- Organizational politics and the CIO -- CIO investment and innovation -- Future of the CIO role in 2021 and beyond Peter High is an expert in business and...
Digital Supply Chain and Innovation at Unilever
February 17, 2021 13:42 - 14 minutes - 13.5 MBSupply chain management (SCM) is a competitive differentiator at Unilever. The Unilever supply chain extends beyond the manufacturing process into the core of digital transformation using artificial intelligence to manage supply chain risks and ensure the company can meet customer demand. To learn more, we spoke with Wendy Herrick, Unilever's head of Digital Supply Chain. Wendy has 25+ years in Unilever and has held leadership roles across both Finance and Supply Chain. She started her caree...
Marketing Strategy 2021 with Mastercard Chief Marketing Officer (CMO)
February 15, 2021 14:27 - 54 minutes - 49.9 MBThis video is about marketing strategy for 2021. How can modern marketers adopt the latest digital technologies while keeping the benefits of "classical" marketing? The Chief Marketing Officer of Mastercard, Raja Rajamannar, explains marketing disruption and offers a CMO playbook for 2021. During this conversation, we discuss how to allocate budget priorities, the challenge of becoming a marketing leader, strategic marketing, and the nature of tactical marketing in 2021. We go beyond demand...
Team Collaboration for Product Design and Manufacturing Efficiency
February 15, 2021 03:49 - 21 minutes - 19.2 MBTeam collaboration is essential for product designers to create beautiful objects while working within the technical and financial constraints of manufacturing. We speak with an award-winning designer and a manufacturing veteran to learn about the product design process and digital transformation in manufacturing. In this conversation, we discuss the following topics: -- Integrating great product design and the manufacturing process -- Mass customization and the product development life cycl...
House of Lords: AI Public Policy, Social Impact, and Governance
February 11, 2021 18:48 - 41 minutes - 38.5 MBWhat are the social, political, and government policy aspects of artificial intelligence? To learn more, we speak with Lord Tim Clement-Jones, Chairman of the House of Lords Select Committee on AI and advisor to the Council of Europe AI Committee. In this conversation, we discuss: -- What are the unique characteristics of artificial intelligence? -- Algorithmic decision-making and risks -- Trust and confidence in AI policy -- Decision-making about AI policy and governance -- How to balance ...
CIO Advisory: Chief Information Officer Strategy and Agenda Planning for 2021
January 29, 2021 07:58 - 40 minutes - 37.7 MBHow should Chief Information Officers prioritize strategy, planning, and investment strategy for the year 2021? And where do CIO responsibilities and CIO priorities intersect with customer experience and corporate culture? In this episode of CXOTalk, two seasoned CIOs offer practical tips and advice to guide CIO decision-making in 2021. We discuss these topics: -- CIO strategy and role in 2021 -- Customer experience and the CIO agenda -- Corporate culture and the CIO -- Work from home and en...
Chief Information Officer (CIO) Strategy for 2021
January 25, 2021 18:45 - 45 minutes - 42 MBChief Information Officers and information technology management must prepare their investment strategies for 2021. In this episode of CXOTalk, Bill Briggs, Global Chief Technology Officer of Deloitte, presents CIO challenges and opportunities. The conversation is based on the Deloitte Tech Trends 2021 report, which discusses IT planning and governance from both business and technology perspectives. We discuss these topics: -- IT investment categories and Tech Trends 2021 -- Planning for in...
CIO Strategy and IT Investment Planning in 2021
January 25, 2021 18:45 - 45 minutes - 42 MBChief Information Officers and information technology management must prepare their investment strategies for 2021. In this episode of CXOTalk, Bill Briggs, Global Chief Technology Officer of Deloitte, presents CIO challenges and opportunities. The conversation is based on the Deloitte Tech Trends 2021 report, which discusses IT planning and governance from both business and technology perspectives. We discuss these topics: -- IT investment categories and Tech Trends 2021 -- Planning for in...
Media Training: Save Your Career with a Crisis Communication Plan
January 18, 2021 10:40 - 59 minutes - 54.3 MBUsing communications to manage a crisis and protect your reputation is central to media training. Companies face reputational risks every day, but few are ready to respond appropriately when a crisis hits. In this episode of CXOTalk, the former Chief Communications Officer of United Rentals explains how to prevent PR nightmares with many crisis communication examples. Read the full transcript and watch more interviews: https://www.cxotalk.com/episode/media-training-crisis-communication-plan-...
What is a Digital Twin?
December 26, 2020 04:59 - 48 minutes - 45.2 MBDigital twins are a key piece of the digital transformation puzzle. Digital twins create an accurate virtual replica of physical objects, assets, and systems to boost productivity, streamline operations and increase profits. In this episode, GE Digital’s Chief Technology Officer, Colin Parris, explains how these virtual models can accelerate digital transformation. In this episode you will learn: -- Digital twins have three technology dimensions -- Digital twins are virtual representation...
Girls in Tech: How to Create Gender Equality?
December 18, 2020 03:46 - 48 minutes - 45.3 MBWith gender equality still an issue in workplaces worldwide, how can we create diversity and inclusion programs to empower women? Common solutions include formal mentoring, education for employees about diversity, and training on unconscious bias. Recently, women-led initiatives have promoted diversity in the workplace, following research that shows equality is good for business. Companies must learn how to create an intentional culture for gender inclusion, moving beyond the idea that a fe...
Former Australian Prime Minister Talks Disruptive Innovation and Social Impact
December 11, 2020 07:41 - 38 minutes - 35.8 MBDisruptive innovations in technology have created profound social impacts that affect virtually every facet of society from politics to the distribution of wealth and economic opportunity. In this episode, Malcolm Turnbull and two other prominent guests discuss social responsibility, economic turmoil, technology disruption, misinformation, and the future of remote work. The conversation includes these topics: -- Social impact of disruptive innovation -- Political divisions in society -- M...
CIO Strategy 2021: Customer Experience is Vital
December 11, 2020 06:57 - 47 minutes - 43.7 MBCustomer experience is increasingly important for every CIO. How can Chief Information Officers incorporate the lessons of customer experience while retaining focus on system uptime and other operational activities? Two leading Chief Information Officers share their thoughts and advice. In this conversation, we discuss: -- Role of the CIO in customer experience -- Top priorities for Chief Information Officers in 2021 -- EQ and Emotional intelligence for the modern CIO -- How to hire a great...
Workday: CFO / CIO Partnership for Business Agility
December 06, 2020 02:51 - 21 minutes - 19.7 MBSuccessful relationships between Chief Financial Officers and Chief Information Officers can drive business transformation, innovation, and agility. To learn more, we spoke with the CIO and CFO of cloud computing leader, Workday, to explore their relationship and role. Robynne Sisco is President and Chief Financial Officer (CFO) at Workday and oversees the company’s finance, investor relations, legal, and procurement organizations. Sheri Rhodes is Workday’s Chief Information Officer (CIO), ...
Digital Transformation and Servitization at Rolls-Royce
November 27, 2020 06:07 - 18 minutes - 17.4 MBServitization is an essential part of digital transformation for jet engine manufacturer Rolls-Royce. The company’s servitization journey has improved customer experience and satisfaction while enabling a business model based on data, analytics, and a digital platform. To learn more about the Rolls-Royce service strategy, we spoke with Russell Masters, Vice President of Digital Services. Among the important topics that he covers are the evolution of field service in aviation, safety and secu...
Digital Health 2021: Platforms, Data, and AI
November 24, 2020 11:36 - 53 minutes - 49.5 MBDigital health means AI and machine learning based on platforms that aggregate patient data. This healthcare transformation raises challenging issues such as ethics in healthcare, transparency in AI algorithms, and equality of access to healthcare. We speak with Dr. John Halamka, President of the Mayo Clinic Platform, and Dr. Daniel Kraft, one of the most influential speakers in healthcare. Read the complete transcript: https://www.cxotalk.com/episode/digital-health-2021-platforms-data-ai T...
Social Impact, Corporate Social Responsibility and Sustainability with Zoho CEO Sridhar Vembu
November 20, 2020 03:54 - 51 minutes - 48.1 MBSocial impact and corporate social responsibility are central to the mission and activities of Sridhar Vembu, the CEO and co-founder of enterprise software vendor Zoho, maker of products such as Zoho CRM. Read the full transcript: https://www.cxotalk.com/episode/social-impact-zoho-ceo-corporate-responsibility In this wide-ranging interview, we speak with Sridhar Vembu about combining economic growth, developing human resources and talent in local communities, and making a positive impact. ...
CIO Strategy 2021 Transformation Agenda with Commvault CEO Sanjay Mirchandani
November 12, 2020 02:03 - 18 minutes - 17.3 MBThe CIO role offers unprecedented opportunities for Chief Information Officers who understand how information technology can support core innovation agendas in the enterprise. To learn more, we speak with Sanjay Mirchandani, CEO of storage management supplier Commvault. Among the important topics that Sanjay covers are: -- How does data increase business agility? -- Digital transformation and cloud computing strategy -- Business continuity and recovery strategies: the modern strategic adva...
CIO Strategy and Priorities 2021 (CXOTalk #676)
November 09, 2020 04:16 - 49 minutes - 45.5 MBThe Chief Information Officer role is central to business process transformation and corporate innovation. In this episode of CXOTalk (#676), we talk with two prominent CIOs about the CIO role in 2021. The conversation goes beyond cloud computing strategy and digital transformation into the CIO agenda and the most important CIO priorities for information technology today. This conversation includes: -- What is a transformational CIO? -- Practical implications of the transformational CIO role...
Brand Building and Customer Experience with Former CEO of Dunkin' Donuts
November 02, 2020 03:12 - 27 minutes - 25.5 MBAccording to Robert Rosenberg, former CEO of Dunkin’ Donuts, brand building strategy and creating brand loyalty relies on great customer experience and listening carefully to the market and target audience: “I don't think you can create a brand without creating a great customer experience. The brand represents something to the customer that reflects what they want, their experience, and connection with the brand.” Read the full transcript: https://www.cxotalk.com/episode/customer-loyalty-br...
CIO Strategy 2021 with CIO of Tata Consultancy Services (TCS)
October 22, 2020 09:34 - 43 minutes - 40.4 MBWhat are the top Chief Information Officer strategies and priorities for 2021? The CIO of Tata Consultancy Services (TCS), a company with 448,000 employees, shares his CIO agenda and business goals. Thank you to Productiv for making CXOTalk possible: https://www.productiv.com TCS is a leading global IT services, consulting and business solutions with US $22 billion in revenue and more than 448,000+ consultants in 46 countries. In his current role as CIO, Abhijit Mazumder is responsible for ...
Customer Experience at Comcast
October 19, 2020 08:43 - 43 minutes - 40.5 MBDuring this period of rapid change, how does cable and media giant, Comcast, weave customer and employee experience into the fabric of business processes and operations? To learn more, we speak with Tom Karinshak, the Executive Vice President and Chief Customer Experience Officer for Comcast Cable. Read the full transcript: https://www.cxotalk.com/episode/customer-experience-transformation-comcast Tom oversees all of the company’s customer experience operations, including Comcast’s Net Prom...
CIO Business Model: Resilience and Transformation Strategy
October 09, 2020 05:09 - 43 minutes - 40.4 MBThe CIO of Logitech explains how he approaches issues such as: Business resilience Digital transformation eCommerce strategy Digital business and the IT operating model Customer experience Enabling remote work through virtual collaboration Thank you to Productiv for making CXOTalk possible: https://www.productiv.com Massimo Rapparini is Chief Information Officer at Logitech. Massimo leads the global IT function and is charged with implementing a technology strategy targeted at the company...
Collaboration and the Future of Work with Dropbox COO Olivia Nottebohm
October 01, 2020 04:08 - 43 minutes - 40.1 MBWhat is the future of work, collaboration, virtual teams, distributed workforces, and work from home? The Chief Operating Officer of Dropbox shares her views and offers practical advice for managing remote employees and building distributed teams. Thank you to Productiv for making CXOTalk possible. Visit https://www.productiv.com Olivia Nottebohm serves as the Chief Operating Officer at Dropbox, where she oversees sales, customer experience, business development, marketing and communications...
Chief Information Security Officer Strategies 2021
September 24, 2020 14:06 - 41 minutes - 38.8 MBWhat are CISO strategies in 2020? We talk with Dr. Alissa Abdullah, Mastercard's deputy chief security officer, to learn more. Watch the video and read the full transcript. https://www.cxotalk.com/episode/ciso-strategies
Customer Experience with FTD CEO, Charlie Cole
September 17, 2020 08:44 - 40 minutes - 37.6 MBHow does a 110-year old flower retailer, wholesaler, and delivery network transform itself with eCommerce? We hear from the CEO of FTD, Charlie Cole, to learn about customer engagement, CX strategy, eCommerce strategy, digital transformation, and business metrics at this iconic brand. Charlie also explains the customer service and supply chain implications of running an eCommerce website selling perishable products like flowers. Read the full transcript and watch the video: https://www.cxotal...
CIO Strategy: What is IT Modernization?
September 03, 2020 04:43 - 42 minutes - 38.9 MBHow does an important US government agency modernize its operations, especially during a global crisis? Jamie Holcombe, Chief Information Officer (CIO) for the United States Patent and Trademark Office (USPTO), explains his IT modernization strategy including cloud migration strategies and the CIO role. In this podcast, we discuss: IT modernization at the USPTO IT modernization challenges in the federal government Information technology procurement and IT agility IT modernization and the cl...
What is IT Modernization with CIO of USPTO
September 03, 2020 04:43 - 42 minutes - 38.9 MBHow does an important US government agency modernize its operations, especially during a global health crisis. In this episode, we learn from Jamie Holcombe, Chief Information Officer (CIO) for the United States Patent and Trademark Office (USPTO). Watch the video and read the full transcript. https://www.cxotalk.com/episode/cio-playbook-it-modernization
Cloud Adoption and Infrastructure
August 30, 2020 12:20 - 18 minutes - 17.7 MBAs large organizations move to the cloud, what are key infrastructure issues facing Chief Information Officers and information technology organizations? To learn more, we speak with Clay Magouyrk, the Executive Vice President of Engineering for Oracle Cloud Infrastructure. In this conversation, he discusses Oracle Cloud@Customer, the Oracle Autonomous Database, cloud regions, and the Oracle Cloud Platform. Clay Magouyrk is responsible for engineering and technical operations for Oracle’s en...
Digital Transformation: Innovation in Healthcare
August 27, 2020 15:28 - 44 minutes - 41.4 MBWhat is the state of healthcare innovation in 2020? In the episode, we explore exponential medicine with Daniel Kraft, one of the world's foremost medical innovators. Daniel Kraft is a Stanford and Harvard trained physician-scientist, inventor, entrepreneur, and innovator and is serving as the Chair of the XPRIZE Pandemic Alliance Task Force. Watch the video and read the full transcript. https://www.cxotalk.com/episode/digital-transformation-innovation-healthcare
Experience Management and Customer Experience: SAP and WSJ
August 08, 2020 12:00 - 17 minutes - 16.5 MBPhrases like customer experience (CX), experience management, and the experience economy point to the importance of placing customer satisfaction and delight as a reference point for business activities. In light of this growing trend to increasing customer engagement, software giant SAP has partnered with Dow Jones, publisher of the Wall Street Journal, to create the Experience Report. To gain a better understanding of customer experience and why it matters to business, we spoke with SAP’s...
Business Ethics, Trust and Integrity with Rob Chesnut, Chief Ethics Officer, Airbnb
August 02, 2020 02:26 - 49 minutes - 46.1 MBHow can corporations conduct themselves ethically and with integrity? And what responsibilities do organizations have toward stakeholders and the larger community? We address these questions and many more on this important episode of CXOTalk, with Rob Chestnut, former Chief Ethics Officer of Airbnb. Watch the video and read the full transcript. https://www.cxotalk.com/episode/corporate-ethics-integrity-social-responsibility
Field Service Management and Servitization for Customer Experience
July 29, 2020 02:48 - 12 minutes - 12 MBThe CEO of ERP provider IFS explains how field service management (FSM) and helps companies meet the increasing expectations of demanding customers with higher revenue and customer satisfaction. Watch the video and read the full transcript. https://www.cxotalk.com/video/field-service-management-servitization
Fomer Chairman and CEO of Honeywell: Evils of Short-termism
July 16, 2020 03:20 - 42 minutes - 39.5 MBHow can business leaders manage long-term objectives while achieving short-term results? The former Chairman and CEO of Honeywell, David M. Cote, explains how to fight the evils of short-termism, overcome business process failures, and be a great leader. David’s book, Winning Now, Winning Later, describes the process and leadership challenges facing Honeywell when he joined the company and the changes he made to fix it. Watch the video and read the full transcript. https://www.cxotalk.com...
Digital Media and Journalism in 2020 with Andy Serwer, Editor in Chief, Yahoo Finance
July 02, 2020 10:56 - 40 minutes - 37.3 MBDigital media and journalism business models are evolving, changing as the news media shifts from broadcast journalism to digital content and new methods of distribution. Andy Serwer, a well-known journalist and Editor in Chief of Yahoo Finance explains. Read the full transcript and watch the video: https://www.cxotalk.com/episode/digital-media-journalism-2020
Engineering and Product Design: The Future of Work
June 29, 2020 13:56 - 16 minutes - 15.3 MBDavid Katzman focuses on reimagining how products are developed and deployed in the digital era. His expertise includes determining product market-fit and business strategy, as well as advising leaders on adopting new processes to build innovative products. He currently leads Customer Experience and Strategy for Onshape at PTC. Read the full transcript and watch the video: https://www.cxotalk.com/video/engineering-product-design-future-work
Autonomous Mobility and Transportantion Digital Transformation
June 25, 2020 13:48 - 41 minutes - 38.3 MBThe future of transportation and mobility is autonomous. In this episode, we explore value chains and digital transformation in the transportation industry with investor and author Evangelos Simoudis. Read the full transcript and watch the video: https://www.cxotalk.com/episode/transportation-transformation-autonomous-mobility-future-value-chains
Manufacturing and Supply Chain Innovation (with Onshape)
June 22, 2020 14:23 - 14 minutes - 13.4 MBThe global health crisis has pushed manufacturing and global supply chain management (SCM) to the forefront of issues facing companies in 2020. To gain an understanding of supply chain resilience, we spoke with John McEleney, a world expert on this topic. Read the full transcript and watch the video: https://www.cxotalk.com/video/manufacturing-supply-chain-innovation-2020
CIO Playbook: IT Reponse at the Texas Rangers
June 17, 2020 06:12 - 15 minutes - 14.3 MBThe global health crisis forced organizations around the world to shift from office to remote work from home rapidly. Learn how the Texas Rangers baseball team managed this transformation overnight. Read the full transcript and watch the video: https://www.cxotalk.com/video/cio-playbook-rapid-it-response
Innovation and the Engineering Design Process with Onshape PTC
June 15, 2020 09:27 - 19 minutes - 17.8 MBProduct engineering and team collaboration are evolving as the global health crisis forces product designers to maintain the pace of innovation despite working remotely from home. The challenge of design innovation in engineering reflects the importance of cultural change across the entire product development lifecycle. Read the full transcript and watch the video: https://www.cxotalk.com/video/innovation-engineering-design-process
Oracle Cloud Innovation Hubs Drive Culture Change
June 11, 2020 12:28 - 13 minutes - 12.3 MBOracle has created a series of teams, called the Cloud Engineering and Innovation Hubs, to work closely with customers and help establish cloud culture at the large software vendor. Read the full transcript and watch the video: https://www.cxotalk.com/video/oracle-cloud-innovation-hubs-drive-culture-change-customer-focus
Data Science in Digital Transformation
June 02, 2020 11:11 - 38 minutes - 35.7 MBHow can data science help organizations drive effective digital transformation? A prominent data scientist explains weaknesses in many digital transformation efforts and what we can do about it. Read the full transcript and watch the video: https://www.cxotalk.com/episode/data-science-digital-transformation
The Business Building Imperative During Times of Crisis (Leap by McKinsey)
May 26, 2020 16:20 - 11 minutes - 10.5 MBRalf Dreischmeier is the global leader of Leap by McKinsey and a leader of McKinsey Digital. With more than 25 years of experience in offering business- and technology-advisory support, he understands technology-enabled transformation and the development of businesses that thrive. Read the full transcript and watch the video: https://www.cxotalk.com/video/business-building-imperative-current-crisis
Transformational CIO Strategy and Operations
May 19, 2020 05:13 - 41 minutes - 37.9 MBWhat are the elements of being a transformation CIO? Two prominent Chief Information Officers share their experience and advice. Read the full transcript and watch the video: https://www.cxotalk.com/episode/transformational-cio-strategy-operations
JetBlue Chairman Teaches Entrepreneurial Leadership
May 05, 2020 08:44 - 36 minutes - 33.3 MBWhat are the qualities of great entrepreneurial leaders? Stanford Professor and Chairman of JetBlue, Joel Peterson, shares lessons from his new book, titled Entrepreneurial Leadership: The Art of Launching New Ventures, Inspiring Others, and Running Stuff. Read the full transcript and watch the video: https://www.cxotalk.com/episode/entrepreneurial-leadership-stanford-professor-jetblue-chairman
Smart Tires: Digital Transformation at Goodyear
April 28, 2020 10:00 - 40 minutes - 37.3 MBSmart tires are a new frontier for the internet of things. On this exciting episode, learn about the future of tires as a sensor platform that enables safety, performance, and efficiency. Read the full transcript and watch the video: https://www.cxotalk.com/episode/smart-tires-digital-transformation-goodyear
Cognitive Automation and AI in Business with Aera Technology and David Bray (CxOTalk)
April 20, 2020 15:58 - 23 minutes - 21.4 MBCognitive technologies such as artificial intelligence (AI) offers businesses an incredible opportunity to rethink traditional processes. Here's what you need to know. Read the full transcript and watch the video: https://www.cxotalk.com/video/cognitive-automation-ai-business
CIO Strategy for Disaster Reponse (CXOTalk #374)
April 14, 2020 10:16 - 44 minutes - 41.2 MBWhat leadership lessons should a CIO adopt to manage a team during the COVID-19 Coronavirus pandemic? Jay Ferro, a well-known transformational CIO, shares his experience and advice. Read the full transcript and watch the video: https://www.cxotalk.com/episode/cio-strategy-leadership-during-covid-19-pandemic