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CXOTalk

474 episodes - English - Latest episode: 3 days ago - ★★★★★ - 30 ratings

Executive CXO conversations on leadership, AI, and the digital economy with the world's top business innovators. Hosted by well-known Industry Analyst Michael Krigsman.

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Episodes

CXO's Guide to Effective Storytelling in Business

July 07, 2023 04:45 - 43 minutes - 40.5 MB

#storytelling #communication #writing #empathy In Episode #794 of CXOTalk, we explore storytelling in business with Josh Bernoff, a seasoned ghostwriter, industry analyst, and business strategist. Josh explains how stories can drive business success, and how empathy can transform intellectual ideas into emotionally resonant narratives. This episode presents the challenges technology leaders face in storytelling, the significance of a robust product story, and the universal appeal of visual s...

Mastering AI: Designing and Implementing Effective Data Strategies

July 06, 2023 12:27 - 42 minutes - 39.9 MB

#dataanalytics #datascience #ai Episode #793 of CXOTalk features a conversation on data management and Artificial Intelligence (AI) with esteemed guests, Dr. Inderpal Bhandari and Dr. Anthony Scriffignano. Dr. Inderpal Bhandari holds the position of Global Chief Data Officer at IBM. In his role, he is instrumental in optimizing data utilization within the organization, focusing on integrating AI technologies to align data strategy with business objectives. Dr. Anthony Scriffignano, former Ch...

Business Transformation: How to Tame the Unknowns?

June 16, 2023 07:38 - 44 minutes - 41.1 MB

#businesstransformation #digitaltransformation #innovation Business leader, Atif Rafiq, author of 'Decision Sprint,' and former President of MGM Resorts International explores business transformation on CXOTalk episode 790. Atif explains how to manage business transformation and innovation in the face of uncertainty. The book emphasizes the importance of "upstream work" - a structured initial phase that addresses unknowns in innovation projects - and outlines a three-step approach comprising...

Ecommerce Strategy: AI-Powered Search and Discovery

June 12, 2023 06:44 - 28 minutes - 27.5 MB

#ecommerce #algolia #ecommercebusiness #ecommercewebsite In episode 792 of CXOTalk, we explore AI-powered search and discovery in ecommerce with Sean Mullaney, Chief Technology Officer, of Algolia. Mullaney explains how AI and machine learning can improve customer lifetime value by enabling greater personalization in ecommerce. We also discuss vector search technology and the impact on customer experience. This in-depth discussion presents practical advice from Algolia, the second largest s...

CIO / HR Partnership for Employee Engagement, with Workday and Suncor Energy

June 08, 2023 05:33 - 22 minutes - 21.6 MB

#hr #cio #employeeexperience In episode 791 of CXOTalk, we explore the intersection of Information Technology (IT) and Human Resources (HR) to improve employee experience, with John Hill, the Senior Vice President for Digital and Information Technology at Suncor Energy. John explains how HR and IT can work together to create a positive work environment, provide employees with opportunities for growth and development, and use technology to improve communication and collaboration. He also dis...

CIO Strategy: How IT can Create Great Customer Experiences

June 01, 2023 14:55 - 43 minutes - 40.9 MB

#cio #customerexperience #cxostrategy On CXOTalk episode 790, we explore the impact of CIO strategy and its transformative impact on customer experiences. Listen to this thought-provoking conversation with Michael Ruttledge, the Chief Information Officer of Citizens Financial Group, as we discuss how IT can help create exceptional customer journeys, foster innovation, and drive sustainable growth. The topics for this episode include: ► Understanding the CIO role in enhancing customer experien...

Quantitative Marketing: Data-Driven Strategies and Challenges

May 29, 2023 09:21 - 41 minutes - 38.8 MB

#marketingstrategy #dataanalytics On CXOTalk episode 787, we explore quantitative marketing strategy with Professor Oded Netzer of the Columbia University business school and Amy Jaick, the institution's Chief Marketing Officer. The conversation covers leveraging data and analytics, the power of personalization, ROI evaluation, the role of A/B testing, and the emergence of quantitative intuition in decision-making: ► What is quantitative marketing? ► Importance of data and analytics in under...

Data and Analytics at Goldman Sachs

May 18, 2023 09:58 - 41 minutes - 39.3 MB

#dataanalytics #financialservices #goldmansachs In this episode of CXOTalk, we host Neema Raphael, the Chief Data Officer at investment bank Goldman Sachs, who explores the importance of data strategy in the financial services industry. Raphael explains Goldman Sachs' three-pronged approach to managing data: through platform development, content curation, and governance and quality control. The conversation includes a discussion on the challenges and opportunities that come with handling co...

How to Manage Security for Operational Technology (OT), with Palo Alto Networks

May 17, 2023 08:03 - 17 minutes - 17.3 MB

#otsecurity #paloaltonetworks #zerotrust In this informative episode of CXOTalk, Anand Oswal of Palo Alto Networks explains how to manage security for operational technology (OT). He discusses security related to interconnected devices, critical infrastructure, manufacturing, medical environments and more. Oswal provides a clear overview of the challenges involved in securing OT systems, emphasizing the importance of visibility, segmentation, machine learning, and simplifying operations with...

Data and Analytics Strategy with Head of Data and Analytics at Google Cloud

May 02, 2023 09:02 - 43 minutes - 40.1 MB

#dataanalytics #analytics Watch this important CXOTalk episode for a discussion on data and analytics strategy with Bruno Aziza, Head of Data and Analytics at Google Cloud. Bruno shares insights on the convergence of data and workloads, data products, building trust through governance, and activating real-time data for success in the era of digital transformation. Here is more detail on the topics discussed in this episode: ► Convergence of data and workloads ► Importance of governance to b...

VMware COO: Lessons on Driving Transformation at Scale

May 01, 2023 09:38 - 24 minutes - 23.1 MB

#digitaltransformation #vmware Discover valuable insights on managing large-scale transformation in this CXOTalk episode featuring Mike Hayes, Chief Operating Officer of VMware. In this conversation, Mike explains how the software giant is navigating change and transformation and pivoting towards a SaaS future. He reveals how VMware is breaking down silos, redesigning processes, and aligning goals to create a unified organization capable of thriving in the multi-cloud era. The conversation i...

Generative AI: From IBM Watson to ChatGPT

April 26, 2023 08:35 - 39 minutes - 37.1 MB

#generativeai #dataanalytics Explore the fascinating evolution of Generative AI from IBM Watson to OpenAI's amazing ChatGPT. Join this exclusive CXOTalk episode as we delve into the groundbreaking advancements and applications in AI and natural language processing. Our guest is Sol Rashidi, who returns to CXOTalk by popular demand. The conversation includes these topics: ► Understanding the Chief Analytics Officer role ► Evolution of AI: From IBM Watson to today ► Unique aspects of ChatGPT a...

Future of Drug Discovery: Generative AI in Pharma and Medicine

April 12, 2023 05:29 - 51 minutes - 47.6 MB

#ai #generativeai #drugdiscovery #pharma In this episode of CXOTalk, we have the pleasure of speaking with Dr. Alex Zhavoronkov, the founder and CEO of Insilico Medicine. Insilico Medicine uses artificial intelligence to enhance drug discovery. By combining generative adversarial networks (GANs), reinforcement learning, and other AI techniques, Insilico streamlines the design, synthesis, and testing of new molecules. Their approach has garnered attention, raising $400 million in funding so f...

AI and Cybersecurity: A CTO Perspective

March 20, 2023 06:26 - 45 minutes - 42.3 MB

#cybersecurity #ai CXOTalk host Michael Krigsman interviews Michal Pechoucek, CTO of Gen and AI researcher, on the impact of AI on cybersecurity. In this insightful discussion, the two participants explore the evolving relationship between AI and cybersecurity. The conversation covers a range of topics, from AI and machine learning (ML) tools in cyber defense and penetration testing to A/B testing in cyber attacks. The conversation also covers the challenges of AI and cybersecurity research a...

Data Wins! Inside the NFL's Analytics Strategy

March 14, 2023 08:58 - 44 minutes - 41.9 MB

#nfl #dataanalytics The NFL's Chief Data and Analytics Officer explains how the National Football League uses data and analytics to gain a competitive edge on and off the field. Learn about the key metrics the league tracks, how the data informs player evaluations and team strategy, and how the NFL is using technology to enhance the fan experience. Our guest co-host for this episode is QuHarrison Terry, Head of Growth Marketing at Mark Cuban Companies. The conversation covers these topics: ►...

Generative AI in the Enterprise (with EY's Chief Technology Officer)

February 28, 2023 07:27 - 44 minutes - 41.4 MB

#ai #chatgpt #generativeai In this episode of CXOTalk, the Chief Technology Officer of EY, who is Nicola Marini Bianzino, explains why generative AI is an arms race. We explore the defining characteristics of ChatGPT and similar tools, and the ethical and legal responsibilities of generative AI. Discover how generative AI will impact the future of work in the enterprise and the importance of ethical AI guidelines for technology developers. The conversation includes these topics: ► Generative...

Why AI Projects Fail (and How to Succeed)

February 20, 2023 17:59 - 44 minutes - 41.7 MB

#ai #aifailure Join us on CXOTalk episode 778 as we delve into the complexities of AI failure with our guest, Iavor Bojinov, Assistant Professor at Harvard Business School, and QuHarrison Terry, Head of Growth Marketing at Mark Cuban Companies. In this episode, we explore the various types of AI failures that can occur, the causes behind them, and how they differ from traditional technology and IT projects. Our experts also address the implications of these differences and distinguish betwee...

Cybersecurity Lessons from Expedia Group's Chief Security Officer

February 16, 2023 09:22 - 43 minutes - 40.6 MB

On CXOTalk episode 777, we speak with Kurt John, the Chief Security Officer of Expedia Group, who discussed managing and leading cybersecurity in 2023. From building a decision support structure to explaining the value of security to boards of directors, this interview takes a deep dive into the life of a modern Chief Security Officer. We are joined by guest co-host, QuHarrison Terry, the Chief Growth Officer at Mark Cuban Companies. Don't miss this opportunity to gain valuable insights into ...

Cybersecurity Strategy and AI in 2023

February 08, 2023 08:55 - 41 minutes - 38.8 MB

#cybersecurity #ciso #ai #aisecurity In this exclusive interview, NVIDIA's Chief Security Officer, David Reber, discusses the complexity of the company's product line and its impact on security. He explains why NVIDIA’s complex hardware and software product line demands a diverse portfolio of security solutions. Reber highlights the role of AI and machine learning in security and data protection, and explains how AI changes cybersecurity. Reber presents an ecosystem view of security, where kn...

The Cloud Ecosystem: A Guide for CIOs

February 06, 2023 18:45 - 23 minutes - 22.1 MB

As a CIO, understanding the cloud ecosystem is essential for leveraging cloud computing for digital transformation, agility, and innovation. To understand why the ecosystem is so important for any move to the cloud, we spoke with the head of Strategic Ecosystem & Industry Solutions at VMware, Zia Yusuf. During the conversation, Zia explains the cloud ecosystem, why it's a challenging issue for many CIOs, and offers advice for migration planning and investing in the cloud. The discussion cover...

AI Tools for the Creator Economy

January 27, 2023 06:22 - 36 minutes - 33.7 MB

#creatoreconomy #aitools Artificial intelligence is rapidly changing the way creators and entrepreneurs build and monetize their businesses. From content creation to e-commerce, AI tools are making it easier and faster for creators to produce high-quality content and build a following. Our guest is AI expert Riley Brown, who has quickly established himself as a leading voice in the creator economy. Riley has used his deep understanding of AI tools to grow his TikTok channel at an unprecedent...

CIO / CTO Investment Strategy for 2023

January 19, 2023 05:36 - 42 minutes - 39.8 MB

#cio #digitaltransformation Technology investment strategy and innovation planning are particularly challenging during this period of economic change. In this interview, the Global CIO and CTO of the Solutions & Services Group of Lenovo, Arthur Hu, shares strategies for successful technology investment planning in 2023. He will discuss how he aligns technology investments with business goals, evaluates potential investments, and navigates the ever-changing business landscape. As a CIO and CT...

The Secret Life of Digital Transformation

December 10, 2022 05:07 - 38 minutes - 35.6 MB

#digitaltransformation #socialmediatips In this episode of CXOTalk the Chief Digital Evangelist of Salesforce, Vala Afshar, explains digital transformation strategy, trends, and advice for 2023. He also shares special advice for business leaders to be successful on social media, a topic Vala knows well since he has almost one million followers. What are the secrets that make digital transformation initiatives succeed or fail? And how can we overcome the obstacles and challenges? Keep readin...

What is Employee Experience?

December 08, 2022 13:10 - 17 minutes - 16.4 MB

#employeeexperience #futureofwork #workday Employee experience describes all the touch points and interactions that employees have with their organization and work environment. Although it includes the direct benefits employees receive, such as salary and health insurance, less tangible factors like the quality of relationships with coworkers and supervisors, are equally important. But how can companies create an intentional employee experience, which is genuinely part of the future of work...

How to Create Software Development Excellence

December 07, 2022 08:37 - 18 minutes - 17.6 MB

#digitaltransformation #softwaredeveloper Modern software development and engineering excellence requires more than just technical skills. True excellence is built on a foundation of values, principles, and processes that all support the organization's business strategy and goals. For a review of practical steps to create engineering excellence in software development, we spoke with Dan Drasin, Chief Development Officer of the payment processing company Shift4. The discussion includes thes...

Workforce Transformation: How to Create Diverse Teams?

November 29, 2022 06:43 - 46 minutes - 43.1 MB

#diversity #inclusion #womenintech According to the Harvard Business Review, diverse teams drive innovation and organizational intelligence. Many business leaders now realize that diverse teams can bring expertise and a range of viewpoints, to help their organizations better solve challenges, drive innovation, and attract and retain talent. In this episode of CXOTalk, two prominent business leaders discuss challenges and solutions to attracting, supporting, and maintaining a diverse and tal...

Business Transformation: How to Become an AI Company?

November 24, 2022 20:12 - 45 minutes - 42.5 MB

#digitaltransformation #businesstransformation #enterpriseai On this episode of CXOTalk, Dr. Karim R. Lakhani from the Harvard Business School explains how established organizations can develop the enterprise AI, digital transformation strategy, and leadership capabilities needed to transform and compete in a cloud-based world. Dr. Lakhani is the co-founder and chair of the Digital, Data & Design (D^3) Institute at Harvard, founder and co-director of the Laboratory for Innovation Science a...

Digital Transformation with Data at OTIS Elevator

November 17, 2022 04:55 - 41 minutes - 39.1 MB

#digitaltransformation #predictivemaintenance #dataanalytics Otis Elevator is a global leader in the elevator industry, with products that move two billion people every day. With this kind of reach and impact, it's no surprise that OTIS is committed to digital transformation, and they're achieving success by combining IoT technology and data analytics with their existing business practices. Otis has integrated edge computing technology to collect elevator performance data and improve their...

CIO Strategy: Business Transformation with Multicloud

November 17, 2022 04:51 - 40 minutes - 37.4 MB

#cio #cloudcomputing #digitaltransformation This episode of CXOTalk explores business transformation from the perspective of Seagate's Chief Information Officer, Ravi Naik. He has a unique perspective on cloud technology because he is also Executive Vice President of the company's multicloud product offering. The conversation includes these topics: ● On the CIO and IT strategy at Seagate ● What is multi-cloud? ● Why is multicloud important to enterprise cloud adoption? ● On cloud vendor lo...

Digital Transformation at the United Nations

November 03, 2022 08:46 - 45 minutes - 41.1 MB

#digitaltransformation #cio The UN recently celebrated its 75th anniversary and in this episode of CXOTalk, we speak about Digital Transformation with the Chief Information and Technology Officer of the United Nations, Bernardo Mariano Jr. The conversation explores the current state of digital transformation at the UN and discusses the role of digital technologies in helping achieve sustainable development goals and a more peaceful world. The conversation included these topics: ● On the...

CIO Strategy: Managing a Cloud-First Transformation

November 03, 2022 08:43 - 17 minutes - 16.1 MB

#cloudcomputing #cio #womenintech The growth of cloud computing has led large organizations to significant IT transformation, with the goal of reducing costs and improving agility. But how can companies adapt their processes to these new demands? In this episode, we speak with Stacy Carron, CIO of Stout, a boutique investment bank, about the firm's technology strategy. Stacy describes Stout's transformation to a cloud-first approach as critical to their IT strategy, which has brought both ...

Analytics and Data Science at Citibank

October 18, 2022 03:29 - 42 minutes - 38.9 MB

#datascience #analytics #banking #citibank #customerexperience Citibank uses data, analytics, and AI to improve the customer experience, but that's only the beginning. We speak with Murli Buluswar, Citi's Head of Analytics for the US Consumer Bank, about how his team supports businesses from origination to acquisition to customer retention and beyond. He also shares practical advice on how to bring data and analytics into your own organization. The conversation includes these topics: -- On...

Business Transformation: Lessons and Practical Advice

September 23, 2022 06:16 - 40 minutes - 37.4 MB

#businesstransformation #consulting #digitaltransformation Errol Gardner is Global Vice Chair for Consulting at EY, which has 350,000 people and is one of the largest professional services firms in the world. Errol joins CXOTalk to share his insights about the current state of business and leadership and offer practical advice on leading transformation initiatives at large organizations. Read the full transcript: https://www.cxotalk.com/episode/business-transformation-lessons-practical-ad...

The Democratization of Data and Analytics (with Alteryx)

August 31, 2022 05:50 - 24 minutes - 22.3 MB

Data and analytics have rapidly become essential business tools. To make best use of these tools and techniques, organizations must find ways to democratize analytics – simplifying every aspect of data to make the process easy for everyone. We speak with Alan Jacobson, the chief data and analytics officer (CDAO) of Alteryx, to learn how organizations can democratize their data and analytics efforts. The conversation includes these topics: -- On Alteryx and the chief data and analytics offi...

Digital Transformation with McGraw Hill CEO

August 22, 2022 09:26 - 43 minutes - 39.3 MB

Digital transformation may be an overused buzzword, but it's a real opportunity for companies to increase market share and gain competitive advantage. On this episode of CXOTalk the CEO of McGraw Hill, Simon Allen, explains why digital transformation is important and how his company is executing its transformation strategy. McGraw Hill is 130 years old and one of the most recognizable brand names in publishing and education. Watch the video and read the transcript to learn more about how a C...

Digital Transformation: A Practitioner's Guide (with TIAA)

July 29, 2022 10:23 - 41 minutes - 37.6 MB

#digitaltransformation #chiefinformationofficer #cio Digital transformation is no longer an option for most organizations. The question is how to focus resources and transform in areas such as rethinking business models, improving customer experience or client services, driving innovation, and using data analytics more effectively. But how do you measure the results of this transformation? What are the benefits? What about planning for technology investment and culture change? Digital tra...

Data Science, AI, and Machine Learning: Technology and Ethics for Good

July 19, 2022 09:25 - 46 minutes - 42.3 MB

#datascience #aiethics #techforgood Increasingly, data and technologies such as artificial intelligence (AI) and machine learning are involved with everyday decisions in business and society. From tools that sort our online content feeds to online image moderation systems and healthcare, algorithms power our daily lives. But with new technologies come questions about how these systems can be used for good – and it is up to data scientists, software engineers and entrepreneurs to tackle the...

How to Manage Cybersecurity Challenges in 2022 and beyond?

July 05, 2022 07:28 - 19 minutes - 17.5 MB

#CloudNativeSecurity #cybersecurity How should organizations tackle cybersecurity challenges – rising threat levels, ever-changing threat tactics, and the growing complexity of IT networks – in 2022 and beyond? And how can security leaders position themselves to capitalize on these challenges to maximize their enterprise's cybersecurity posture? In this episode of CXOTalk, we discuss these issues and more with Anand Oswal, Senior Vice President and General Manager at Palo Alto Networks. Th...

How Will Data Science and AI Transform Healthcare?

June 28, 2022 07:21 - 40 minutes - 36.6 MB

#digitaltransformation #healthcare Data science, machine learning, and artificial intelligence have the potential to transform healthcare in profound ways. In this episode of CXOTalk, we speak to Dr. Shez Partovi, Chief Medical, Innovation & Strategy Officer at Royal Philips to discuss how these technologies are already improving patient outcomes, diagnosing disease, and more. The conversation includes these topics: -- On Philips as a health tech company -- On the role of data in healthcar...

Digital Transformation: Investment Strategy at Oshkosh Corp.

June 23, 2022 10:56 - 40 minutes - 36.6 MB

#cio #chiefinformationofficer #digitaltransformation Oshkosh Corp., founded in 1917, has 15,000 employees and builds specialty trucks and construction equipment. In this exclusive interview with CXOTalk, the Chief Information Officer (CIO) of Oshkosh Corp., Anu Khare, explains how the company invests in digital transformation. Keep reading to learn how a major American conducts business and financial planning for its digital transformation strategy. The conversation includes these topics:...

CMO Role 2022: Marketing Investment and Strategy

June 20, 2022 11:50 - 42 minutes - 38.5 MB

#cmo #chiefmarketingofficer #investment What is the CMO role in 2022 and how should Chief Marketing Officers think about marketing strategy and prioritizing marketing investments? To learn more, we talk with Gaurav Chand, the CMO of Cognizant about technology investments, customer experience, the importance of brand, experiential marketing, how he leverages data for better decision-making, and much more. In this episode, we discuss: -- On aligning business priorities and marketing goals --...

How to Manage Cybersecurity in 2022

June 06, 2022 05:38 - 37 minutes - 34.7 MB

#cybersecurity #security Our reliance on digital infrastructure and the Internet makes everyone vulnerable to cybersecurity attacks. Given the importance of cybersecurity, everyone from CEOs to board members and employees must understand the nature of this threat. Although cybersecurity involves technology, managing the problem relies on people and the willingness of individuals to change their behavior. To learn how to manage a cybersecurity program, we spoke with Gregory Touhill, directo...

Digital Transformation at Stanley Black & Decker

May 24, 2022 08:17 - 36 minutes - 33.8 MB

#DigitalTransformation #WomenInTechnology What does digital transformation mean for Stanley Black & Decker? This iconic American brand has been in business for 175 years, with products ranging from hand tools to healthcare to heavy equipment. Katherine Monasebian, President & General Manager, NA Commerce at Stanley Black and Decker, joins us to discuss how a company so successful for so long can stay relevant in a digital world. The conversation includes these topics: -- About Stanley Black...

Simmons University President: Higher Education in 2022

May 17, 2022 06:24 - 40 minutes - 37.1 MB

The future of higher education is changing. Millions of students now have access to online courses from the world's top universities. As college becomes ever more expensive, the traditional business model of higher education is under threat How can Simmons University and other institutions remain relevant in this rapidly shifting environment? We talk with Lynn Perry Wooten, the president of Simmons University, to explore what's happening in higher education today. The conversation includes...

CTO View: From Cloud to Metaverse

May 10, 2022 05:17 - 40 minutes - 36.9 MB

#metaverse #omniverse #cto #cloudcomputing #datacenter #nvidia What is the metaverse and what does it mean for you? Michael Kagan, Chief Technology Officer at NVIDIA, explains the metaverse (or omniverse, as NVIDIA calls it) and links concepts around cloud computing, data centers, digital twins, and AI. If you've wondered what the metaverse is or how our digital world is changing, you'll want to watch this interview. The conversation includes these topics: -- About Michael Kagan, CTO, of N...

Brand Loyalty: Lessons from the San Francisco 49ers

April 29, 2022 08:25 - 41 minutes - 37.6 MB

#BrandLoyalty #CustomerExperience For a great example of brand loyalty, look no further than the NFL's San Francisco 49ers. The 49ers are famous for their passionate fan base, which is one of the most loyal in professional sports. How does one of the most successful sports franchises in America cultivate a fan base that is so intensely loyal? The answer lies in business models that are heavily focused on fan engagement, treating customers as a relationship rather than a transaction. In thi...

Technology Strategy 2023: Into the Metaverse

April 22, 2022 07:04 - 42 minutes - 39.6 MB

#metaverse #digitaltransformation #digitaltwin Enterprise technology is moving rapidly toward the metaverse, a world composed of real and virtual businesses, people, and things operating in a hyperconnected environment. Listen to this conversation with Accenture’s Paul Daugherty for guidance as you evaluate your own technology strategy, The discussion includes these topics: -- About the book Radically Human -- Accenture Tech Vision research findings -- On technology planning and enterprise...

Ukraine Information Technology 2022: Resilience and Leadership

April 20, 2022 06:10 - 39 minutes - 36.9 MB

What are the prospects for the IT industry in Ukraine? How will it respond to the challenges of today? If you're interested in finding out more about what is happening with Ukraine IT — this episode is for you. To learn more, we speak with Executive Director of the Ukraine IT association, Konstantin Vasyuk. The organization was established in 2004 to "unite the interests of business, the state and international partners for the development of the IT industry in Ukraine." We are joined by gu...

Data Strategy and Customer Experience (with Google and Albertsons)

April 19, 2022 06:17 - 41 minutes - 38.9 MB

#DataScience #CustomerExperience Data is central to how companies compete, nurture customer relationships, and develop brand loyalty through end-to-end customer experience. In this environment, data strategy is crucial to business success. But, who should be responsible for the data strategy? Who owns the customer and operational data? What are the appropriate metrics and KPIs for a customer-centric data strategy? And most importantly, how does the data strategy support the underlying busi...

Women in Leadership: Lessons from Deloitte Executive Chair

April 07, 2022 09:09 - 39 minutes - 36.4 MB

#WomenInTech #GenderDiversity How can women achieve success and thrive in executive leadership positions? We talk with Janet Foutty, executive chair of the board of Deloitte, the largest professional services firm in the United States. She is also co-author of the book, Arrive and Thrive: 7 Impactful Practices for Women Navigating Leadership. During this exclusive conversation with one of the most powerful women in business, Foutty shares her inspirational journey to reveal lessons on gend...

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@cxotalk 24 Episodes