Health Pilots
74 episodes - English - Latest episode: 5 months ago - ★★★★★ - 7 ratingsThe Center for Care Innovations (CCI) is a nonprofit based in Oakland, California. CCI sparks, seeds, and spreads innovations that strengthen the health and well-being of historically underinvested communities. And it creates lasting change in collaboration with partners in the health ecosystem. This podcast offers new ideas and practical advice that anyone can apply today.
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Episodes
Voices for Growth: Forging Bonds and Navigating Transformation in Care
December 13, 2023 14:15 - 41 minutes - 37.7 MBEmbrace change and maintain openness in the journey towards trauma-informed care. -It's through this wisdom and guidance that we're excited to bring you a revealing and heartfelt interview featuring the Highland Hospital pediatrics team. Delving into understanding adverse childhood experiences (ACEs) and trauma's impact on health, you'll hear each care team member offer insights on implementing ACEs screening and supportive measures, reflecting on hurdles overcome and collective milestones...
Inherent Resilience, Shared Commitment: The Collective Strides Towards Healing and Equity
December 05, 2023 14:15 - 48 minutes - 44.1 MBExplore the profound shift from viewing trauma-informed care as a logistical process to embracing it as a transformative philosophy. Join the dedicated pediatric care team from Petaluma Health Center's West Marin Clinics as they share insights from their Resilient Beginnings journey. This episode delves into understanding trauma's community-level impact on marginalized groups. The care team emphasizes authentic patient interactions, acknowledging the inherent resilience in individuals, fami...
Help the Helpers: Embracing the Cultural Shift for Trauma-Informed Care
December 01, 2023 14:15 - 40 minutes - 37 MBUnderstanding trauma and resilience in children and families begins with supporting the care team and staff. In this episode, primary care pediatrician Niyi Omotoso and licensed clinical social worker Gillian Fynn from LifeLong Medical Care within the Resilient Beginnings Network unveil the profound impact of trauma-informed care in pediatric medicine. Discover LifeLong Medical Care's journey through this transformative cultural shift and its influence on staff, providers, and leadership. ...
Healing Through Listening: A Pathway to Nurture Wellness for Caregivers and Families
November 28, 2023 14:05 - 42 minutes - 38.7 MBHealth Pilots presents our next Resilient Beginnings feature, shining a light on the care team at Children's Health Center (CHC) at Zuckerberg San Francisco General Hospital. CHC's Kathryn Hallinan Aguilar, Maite Garcia, and Dannielle McBride take us inside the clinic's distinctive environment where a varying range of patient experiences, needs, and challenges converge. They discuss with us the intricate coordination required in operating within a complex hospital system. Tune in to discover...
Beyond the Screenings: Connecting Pediatric Care to Community Support
November 16, 2023 14:35 - 42 minutes - 39.3 MBHealth Pilots continues with our next feature from the Resilient Beginnings Network! We welcome pediatrician Dr. Sheshashree "Shesh" Seshadri and pediatric care coordinator Melissa Pereda from Bay Area Community Health (BACH), discussing their comprehensive approach to pediatric care, specifically in administering screenings to identify adverse childhood experiences (ACEs). Beyond sharing insights into workflows and processes, they discuss navigating the complexities that arise post-identif...
Cultivating Trust: Empowering Care Teams for Trauma-Informed Care
November 08, 2023 17:45 - 39 minutes - 35.9 MBDiscover how Community Medical Centers (CMC) in California's Central Valley transformed healthcare over the past decade with trauma-informed practices. Partnering with Resilient Beginnings Network at the Center for Care Innovations, they deepened their commitment, hiring community health worker Victoria Franco and social worker case manager Maria Moreno. Together, they administer ACEs screenings, conduct follow-ups, and support care teams, empowering providers to prioritize quality medical c...
The Excitement Around High-Quality, Cost-Efficient Care through Alternative Payment Models
October 25, 2023 13:25 - 28 minutes - 25.9 MBIn this episode, we explore the world of Alternative Payment Models (APMs) in healthcare. APMs offer a revolutionary approach to incentivizing high-quality, cost-efficient care delivery. CCI's own, Jessica Ortiz, is joined by Amit Pabla of Valley Community Healthcare in Los Angeles, in this engaging conversation around the changing landscape of healthcare payments. From his unique operational perspective, Amit offers practical insights for healthcare organizations considering a transition to...
Refining Automated Solutions in Referral Management
September 21, 2023 13:05 - 19 minutes - 17.5 MBThere are two sides of referral management to handle – inbound and outbound. In light of the growing need to adopt a low-touch approach that taps into technology while also leveraging workforce skills, Altura Centers for Health sought to make the referral management process as self-sustaining and automated as possible. To better tackle their large volume of referrals, they’ve begun to implement a new referral system that manages most of the inputs, thereby freeing up more staff from the inbo...
Centering Lived-Experience Experts as Equity Designers
August 09, 2023 13:15 - 38 minutes - 35 MBWhat is equity-centered community design? This transformative concept focuses on centering the voices and decision-making power of individuals with lived experience, who Creative Reaction Lab refers to as “living experts.” It also calls on human-centered design experts and others to use their leverage, access, and influence to support and amplify community voices. In this session, CCI’s Chris Conley chats with Hilary Sedovic, a systems thinker and former learning & education director at Crea...
Why Community Matters
May 03, 2023 13:00 - 23 minutes - 21.7 MBWhat does "community" mean to you? We chat with Anna Radoff, a diversity, equity, and inclusion (DEI) lead strategist at Justice Informed, a social impact consulting firm. Anna helps us unpack what it means to engage stakeholders, invest in relationships, share power, create intergenerational change, and more! Here’s where you can learn more about the people, places, and ideas in this episode: Anna Radoff, a diversity, equity, and inclusion (DEI) senior strategist at Justice Informed Cat...
Taking the Hassle Out of Telehealth: Patient-Initiated Connection with Providers
April 12, 2023 04:59 - 30 minutes - 27.8 MBResolving care gaps requires more than simply introducing technological platforms and helping patients get familiar with digital processes. Despite the rise of video visits to help patients expand their access to numerous services, health centers are finding that a robust virtual care team experience may not necessarily be what all patients are looking for. This learning has helped Petaluma Health Center to focus more resources on patient navigation support as well as accommodations for in-p...
Asian Health Services: Teaching Patients How to Take Charge of their Blood Pressure at Home
March 23, 2023 13:05 - 47 minutes - 43.1 MBFor many health centers and clinics, educating a diverse patient population about digital tracking tools to monitor blood pressure is a challenge. However, learning to adapt based on patient needs is vital to ensure both continuity of care and staff bandwidth. Asian Health Services (AHS) in Oakland, California, leverages health coaches and digital health advocates to support these evolving needs. They work closely with community members with varying levels of digital literacy as well as hype...
AI for Self-Service: Learning to Structure Adaptive Digital Assistance
March 09, 2023 14:05 - 31 minutes - 29.3 MBArtificial intelligence (AI) has been an emerging hot topic over the last several months with the rise of Open AI’s ChatGPT, Microsoft’s integration of ChatGPT technology into its Bing search engine, and Google’s announcement of its own chatbot, known as Bard. And while there are concerns about the more “general AI” technologies built to improve neural network capabilities so they are comparable to those of humans, health care systems are able to expand their services by leveraging the more ...
BEST OF HEALTH PILOTS: Missed Appointments, Missed Prevention Opportunities
February 09, 2023 16:58 - 30 minutes - 27.8 MBHealth Pilots returns in 2023 and we’re kicking off this year with an “in-case-you-missed-it” episode from 2022, featuring one of our top, most popular episodes in this "Best of Health Pilots." Enjoy! Scheduling appointments is one of the biggest challenges facing community health centers. Patients often lose those self-addressed postcard reminders, and manually calling patients to book a recall appointment is a major slog for clinic staff. The flurry of activity around COVID-19 tests and v...
Prioritizing Accessible Video Visits
December 22, 2022 19:05 - 28 minutes - 25.8 MBVideo visits – a component of telehealth, hold both great promise and great responsibility. For health system leaders, it's an opportunity to deliver high quality care to more people. At the same time, if we're not intentional about implementing this service, we risk exacerbating the existing health disparities in our communities. With us for this episode are Jason Cunningham of West County Health Centers (WCHC) and Jeffrey Glenn of Neighborhood Healthcare. Both have successfully implemented...
Making a Digital Check-in Simple with an API
November 16, 2022 14:00 - 19 minutes - 17.9 MBHealth centers can integrate new technology to improve their patients’ experiences before they even reach the front door. In this episode, we follow Altura Centers for Health throughout the COVID-19 pandemic in their campaign to enhance their digital check-in process. By working with two technology partners to develop an API – a software interface that allows different computer programs to communicate with each other – Altura Centers not only made their patient intake experience more efficie...
It's a Crossover Episode!
October 19, 2022 13:00 - 37 minutes - 34.6 MBWe're bringing you a special crossover episode with Coleman Associates Innovation Podcast! Host Adrienne Mann is joined by CEO of Coleman Associates, Melissa Stratman, and CCI's own Sofi Bergkvist, as they share their thoughts on rebounding from the COVID-19 pandemic and launching into the future of health care. Hear about how they're dealing with staff burnout, tackling health disparities, facing the impacts of climate change, and personalizing health care for underserved populations. Here...
A Low-Touch Approach to Maximize Screenings for Social Determinants of Health
September 22, 2022 16:30 - 27 minutes - 24.8 MBAssessing patients on a one-to-one basis for social determinants of health (SDOH) is an important, yet often high-touch process conducted by health center staff. So what might a lower touch approach to these vital screenings look like? Northeast Valley Health Corporation (NEVHC) explored innovative solutions to assess the specific needs of its 80,000+ patients throughout Los Angeles County. Today we hear from Debra Rosen and Alejandra Mata of NEVHC about their exciting and ongoing journey i...
"Press 1 to Adopt a New Phone System": Health Center Ventures Beyond the Hardware
September 07, 2022 19:15 - 24 minutes - 22.4 MBRolling out a new phone system can be a daunting undertaking for health centers, especially because it involves call center personnel as well as office managers, medical assistants, and IT staff. During the pandemic, this pivot was especially important to support staff who found themselves shifting to remote work or bouncing between their home and office workstation. West County Health Centers made this leap, switching from traditional phone hardware and a reliance on telecom engineers to in...
Changing the Face of Expertise
August 24, 2022 13:00 - 46 minutes - 42.4 MBWe chat with Xavier Ramey, chief executive officer of Justice Informed, a social impact consulting firm. He is an award-winning social strategist, noted public speaker, and conflict mediator. Xavier discusses with us the importance of language, ideas, narrative — and then how to create new, more impactful strategies. Here’s where you can learn more about the people, places, and ideas in this episode: Xavier Ramey, chief executive officer, Justice Informed Catalyst, CCI’s design thinking ...
BEST OF HEALTH PILOTS: Readiness, Response, Recovery, and Renewal
July 27, 2022 13:00 - 32 minutes - 29.9 MBHappy Summer! CCI is taking a break this August. During this organization-wide closure, CCI staff are planning to “unplug” together — rescheduling activities, snoozing notifications, and turning off screens. If you’re also looking to unplug, you should find this episode particularly compelling! We invite you to take a moment to [re]listen to one of last year's most popular Health Pilots episodes called, “Readiness, Response, Recovery, and Renewal.” This "4 R’s" framework covers the differen...
Streamline the Scheduling Experience, Improve Continuity of Care
July 13, 2022 13:00 - 30 minutes - 27.6 MBWhat does it look like to reshape the experience of scheduling appointments in a way that enhances the continuity of care? Patients manage competing commitments and may face certain barriers to make appointments and follow-ups. Community health center staff members are tasked daily with a large volume to meet the often insurmountable expectations of appropriately matching a given patient to the correct provider to a timely appointment. Petaluma Health Center took on this challenge leading ...
The Non-Linear Nature of Design
June 29, 2022 13:00 - 37 minutes - 34.6 MB"No has always meant go to me," says Tiffanie Harrison, a passionate educator, equity designer, and entrepreneur. We chat with Tiffanie about her work leading diversity, equity and inclusion (DEI) initiatives at schools and companies across the country. Learn about centering lived experience, how to create "brave spaces," community engagement, and more. Here’s where you can learn more about the people, places, and ideas in this episode: Tiffanie Harrison, an educator and strategist with a...
Rallying Through Transition to Optimize Patient-Focused Care
June 15, 2022 13:00 - 42 minutes - 39.3 MBWhat does it take for an entire network of safety net health centers to transition to a new electronic health record (EHR) system — one that enhances coordinated care and is better equipped to serve their communities? For Community Health Center Network (CHCN), it was a multiyear journey involving many readiness assessments, drumming up excitement to encourage staff buy-in, and lots of collaboration across all levels of the organization. In this episode, we discuss lessons learned and the...
Health Tech Navigators: A Boon to Greater Community Access, Trust and Engagement
June 01, 2022 13:00 - 43 minutes - 39.4 MBA patient portal is a great innovation, but busy clinic staff don’t have time to help every patient get set up on them and answer all their questions about it. In addition, patients often need ongoing support on how to communicate with their provider on the website, get updates, and access their health records. Enter the Health Tech Navigators — people serving in a role that is for the community, by the community. These Navigators, hired directly from the community, work closely with patie...
Inclusive Community Building
May 18, 2022 13:00 - 47 minutes - 43.1 MBWe chat with Levi Baer, a facilitator and coach who believes that joy, justice, and community are all at the heart of meaningful progress. His work focuses on creating welcoming spaces that are grounded in diversity, equity, and inclusion (DEI) practices and anti-racism. Levi shares with us that trust is a foundation for equity work, as well as collaboration. Here’s where you can learn more about the people, places, and ideas in this episode: Levi Baer, a facilitator and community builder...
Collaboration is Innovation: Revamping the Patient Portal
May 04, 2022 13:00 - 38 minutes - 35.1 MBCan a more advanced patient portal improve face-to-face visits? Appointments are often jam-packed with asking key questions, deploying screening tools, and then chronicling all those answers that it's increasingly difficult to also analyze patient data and provide insightful, in-the-moment guidance. Shasta Community Health Center bet that a revamp of its patient portal could enable patients to take a more active role in their care while also improving provider workflows. In this episode, we ...
Missed Appointments, Missed Prevention Opportunities
April 20, 2022 13:00 - 29 minutes - 27.3 MBScheduling appointments is one of the biggest challenges facing community health centers. Patients often lose those self-addressed postcard reminders, and manually calling patients to book a recall appointment is a major slog for clinic staff. The flurry of activity around COVID-19 tests and vaccines has only compounded that problem, as patients encounter jammed phone lines and long wait times. But starting in 2021, Tiburcio Vasquez Health Center began piloting an automated patient recall sy...
State of Equity: Health Care for Our Safety Net
April 06, 2022 13:00 - 47 minutes - 43.7 MBDuring the COVID-19 pandemic, we have seen health care organizations innovate rapidly to meet the ever-changing needs of a global crisis. As we go into our third pandemic year, we’re taking a step back to examine whether healthcare is more or less equitable now. Listen to this candid conversation with three leaders about the changes and ongoing challenges to flip existing power dynamics within healthcare institutions so that care is anchored in the needs of the underserved communities. Here...
Centering Ourselves Is Small...and Small Is All
March 23, 2022 13:00 - 25 minutes - 23.3 MBIn need of a recharge? Perhaps a new approach to working through change? We're joined by Tabitha Thomas — a longtime crisis counselor and centering practitioner — who guides us through a ~12 minute centering practice. Following the meditation, Tabitha unpacks some of her learnings as a student of Emergent Strategy, a book written by social justice facilitator and fellow somatics practitioner, Adrienne Maree Brown. Tabitha threads those lessons with that of human-centered design, namely fr...
Care Coordinators Are Key to Connecting Patients Remotely
March 09, 2022 14:00 - 28 minutes - 26.1 MBSimilar to our last episode with Axis Health, we dive into another health center's digital health solution journey in remote patient monitoring (RPM) during the pandemic — piloting a platform and process that allows patients to take their blood pressure at home, with the data then gathered and assessed by the care team. We chat with Northeast Valley Health Corporation as they share some of the early successes and challenges faced in using this platform with regards to patients' controlled an...
A Telehealth Testing Ground
February 23, 2022 17:50 - 7 minutes - 7.14 MBTo kick off 2022, we're excited to have Dr. Mai-Khanh Bui-Duy from Salud Para La Gente share the impact of her organization's work as participants in our Connected Care Accelerator (CCA). Mai gives us insight into the benefits of engaging with her fellow participants, as well as how the program has supported her ongoing journey to provide telehealth. Listen to learn about the challenge of shifting patients to video visits, resources shared and adapted by this learning collaborative, and more...
How COVID-19 Changed Hypertension Care
December 15, 2021 14:00 - 22 minutes - 20.7 MBWhat is remote patient monitoring? In this episode, we talk with Axis Community Health about launching a digital health solution that captures and records a patient's blood pressure data in the comfort of their own home — all in the middle of the pandemic. Our hope is by sharing the highs and of this pilot project, safety net organizations can apply these lessons learned to their own challenges. Here’s where you can learn more about the people, places, and ideas in this episode: Amit Pabl...
Finding HOPE
December 01, 2021 14:00 - 43 minutes - 39.5 MB“Positive childhood experiences can help a person become resilient or heal from adversity,” says Dr. Robert Sege, a pediatrician and a professor at the Tufts University School of Medicine. In this episode, Dr. Sege discusses the Healthy Outcomes from Positive Experiences, or HOPE, framework, a new way of seeing and discussing experiences that support children’s growth and development. Here’s where you can learn more about the people, places, and ideas in this episode: Dr. Robert Sege, a ...
Designing Through People Power
November 17, 2021 14:00 - 44 minutes - 40.7 MBWhile “design thinking” is a dynamic improvement and innovation tool, it can also facilitate dehumanization and anti-Blackness. But when we combine the approach with community organizing — a powerful strategy for building people power and righting injustices — this collaboration has the ability to transform the well-being of our most vulnerable populations. Here’s where you can learn more about the people, places, and ideas in this episode: Aida Mariam Davis, CEO and founder, Decolonize D...
Understanding, Helping, and Healing People Who Experience Trauma
November 03, 2021 13:00 - 20 minutes - 18.4 MBDr. Alicia Lieberman is a renowned psychologist, professor, author, and researcher who directs UCSF’s Child Trauma Research Program. As a trilingual and tricultural Jewish Latina born and raised in Paraguay, she has a special interest in cultural issues involving child development, child rearing, and child mental health. In this episode, she explains how she helped develop the TRIADS framework, a model for adverse childhood experiences (ACEs) screening and strength-based counseling based on ...
Supporting Health Equity through Patient and Community Engagement
October 20, 2021 13:00 - 51 minutes - 46.8 MBWe can’t solve health inequities in a vacuum. To truly eliminate health disparities, it’s crucial to involve patients and the community and co-design solutions with them. We talk to folks who have partnered with community members and patients to tackle inequities linked to race, ethnicity, poverty, and class. Discussing their journey and challenges, these leaders tell care teams the crucial steps they need for success. Here’s where you can learn more about the people, places, and ideas in ...
Do You Want to Be a Catalyst?
October 05, 2021 13:00 - 19 minutes - 18.2 MBWe've been talking a lot about "design thinking" on this podcast lately. Now, it's your chance to get involved in Catalyst, our award-winning training program that teaches an approach to problem solving that is rooted in understanding people’s needs and experiences. Learn about the application process, building new mindsets, and how you can contribute to the future of community health. Here’s where you can learn more about the people, places, and ideas in this episode: Catalyst, CCI’s de...
Leadership By Design
September 22, 2021 13:00 - 29 minutes - 26.9 MBLuke Entrup is an executive coach and consultant who works with high growth startups to strengthen their organizational culture and leadership in an ever-changing environment. We know Entrup because he spent many years as director of innovation at West County Health Centers and Petaluma Health Center, and he is also an alumnus of CCI's design thinking training program. In this discussion, Entrup shares his foolproof meeting structure that supports a culture of innovation, as well as the role...
Putting Human-Centered Design Methods to Work
September 08, 2021 13:00 - 25 minutes - 23.6 MBDr. Blake Gregory is the medical director at Alameda Health System and an alumna of Catalyst, CCI’s human-centered design training program. She shares how the "design thinking" skills she learned now play a central role in her work. Learn about the surprising benefits of having all staff engage in hiring, how Gregory uses "affinity clustering" on a weekly basis, and why encouraging people to draw their experiences increases empathy and understanding. Here’s where you can learn more about t...
Treating Addiction as a Chronic Disease
August 18, 2021 13:00 - 24 minutes - 22 MBWhy do we treat addiction so differently than we do all other chronic diseases? That's a question that Dr. Joe Sepulveda has been asking for years. A board-certified psychiatrist specializing in addiction treatment at the Family Health Centers of San Diego, he founded the organization’s medications for addiction treatment (MAT) program. He urges primary care providers to embrace addiction treatment as they do diabetes, hypertension, and other common chronic diseases: without bias or judgemen...
How to Connect with People and Hear Their Authentic Stories
August 04, 2021 13:00 - 36 minutes - 33.2 MBHow do you create meaningful connections? Jill Rees of West County Health Centers, one of CCI's longtime collaborators, shares how she builds rapport with her patients, so that she can hear deeply authentic stories and get to the “why” behind their answers. Jill advises us to sit down, be real, and listen patiently. If you are looking to better engage end users, clients, or staff, there will be a ton of takeaways from this discussion for you. Here’s where you can learn more about the people...
How to Connect with People and Hear their Authentic Stories
August 04, 2021 13:00 - 36 minutes - 33.2 MBHow do you create meaningful connections? Jill Rees of West County Health Centers, one of CCI's longtime collaborators, shares how she builds rapport with her patients, so that she can hear deeply authentic stories and get to the “why” behind their answers. Jill advises us to sit down, be real, and listen patiently. If you are looking to better engage end users, clients, or staff, there will be a ton of takeaways from this discussion for you. Here’s where you can learn more about the people...
Developing a Capacity for Innovation
July 21, 2021 13:00 - 32 minutes - 29.5 MBAre you wondering how to create a culture of innovation within your organization? We know it isn't easy. So we're discussing how you can start to build a foundation for this important work. Here’s where you can learn more about the people, places, and ideas in this episode: Lynne Maguire, innovation and strategy consultant CCI's Colorado Health Innovation Community (CHIC) Columbus Regional Health 2017 Design Value Award Winner: Developing an organizational capacity for innovation with...
Building a Data Driven Culture
July 07, 2021 13:00 - 23 minutes - 21.1 MBAre you drowning in data, but no one is quite sure what to do with it? Do you find you’re spending more and more on technology systems, yet still don’t have the information you need? CCI's newest online course, Building a Data Driven Culture, is here to help. In this episode, our expert faculty discuss the fundamental concepts, techniques, and tools that will support your work to make the most of your organization’s data. Here’s where you can learn more about the people, places, and ideas i...
Taking Time for Self-Care During the Workday
June 23, 2021 13:00 - 17 minutes - 16.2 MBAre you interested in integrating self-care practices into your daily work? Dana Valley, the director of quality management at West County Health Centers, shares her own journey, as well as the short, fun rituals that help her staff and wider community to engage in mindfulness. Here’s where you can learn more about the people, places, and ideas in this episode: Dana Valley, Director of Quality Management, West County Health Centers Sonoma Community Resilience Collaborative The Center fo...
The Four Types of People Reluctant to Get a COVID-19 Vaccine — And How to Engage Them
June 09, 2021 13:00 - 53 minutes - 48.9 MBDo you know someone who is unsure about taking the COVID-19 vaccine? If so, knowing their barriers and beliefs can help you understand how to start a conversation with them. CCI and the National Association of Community Health Centers (NACHC) host a lively discussion about innovative community outreach practices for COVID-19 vaccination. We focus on key research around "vaccine personas," and frontline stories from community health centers. Advance health equity and design out-of-the-box s...
Connecting Quality to Care
May 26, 2021 13:00 - 14 minutes - 13.3 MBWant to improve your team's problem-solving skills? Quality improvement is an evidence-based methodology that provides a step-by-step approach to improving performance. We’re celebrating the launch CCI's newest online course, ABCs of Quality Improvement. In this episode, our expert faculty explains why you should sign up for this free resource today! Here’s where you can learn more about the people, places, and ideas in this episode: ABCs of Quality Improvement CCI Academy Denis Armstor...
Readiness, Response, Recovery, and Renewal
May 12, 2021 13:00 - 32 minutes - 29.6 MBWe're talking about the 4 R’s framework which covers the different phases of the pandemic: readiness, response, recovery, and renewal. Our hope is that this scaffolding can help health centers and other safety net organizations navigate the crisis. Here’s where you can learn more about the people, places, and ideas in this episode: Dr. Irene Sung, CCI coach Dr. Ken Epstein, CCI coach Resilience Beginnings Network, a CCI program dedicated to advancing pediatric care delivery models that ...
Navigating Power Dynamics in Co-Design
April 28, 2021 13:00 - 34 minutes - 31.7 MBInterested in becoming a more conscious co-designer? Two alumni of CCI’s design thinking program — Selena Wilson and Landon Hill, staff at the East Oakland Youth Development Center (EOYDC) — share how they’re navigating power dynamics to engage youth and parents as experts on their community and their own experience. Here’s where you can learn more about the people, places, and ideas in this episode: Catalyst, CCI’s human-centered design training program East Oakland Youth Development Ce...