Navigating Tricky Client Conversations: Episode 938
Grow My Cleaning Company's Podcast
English - March 27, 2023 07:00 - 15 minutes - 21.6 MB - ★★★★★ - 223 ratingsManagement Business Education businessgrowth marketing advertising businesscoaching cleaners cleaningcompany commercialcleaning commercialjanitorial education employees Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
In this episode, Mike covers two role-play scenarios on handling difficult conversations with clients. In the first scenario, ground rules are established before a walkthrough and if the client is not a good fit, other options for finding help are respectfully offered. In the second scenario, being transparent about a price increase and emphasizing the value of the service is suggested, along with offering other options or adjustments to fit the client's budget. Overall, clear communication, problem-solving, and mutual respect are emphasized as key to building strong and successful business relationships.
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