I Like Them Picky and Regretful: They Are not Difficult Clients - Kenny Nix - Nix Flooring
Floor Academy - Helping flooring, tile and stone contractors own an asset
English - March 16, 2022 07:00 - 1 hour - 56.6 MB - ★★★★★ - 16 ratingsManagement Business Education How To business growth small business entrepreneurship business strategy marketing sales contractor leadership manager flooring Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
In this episode, Kenny Nix, a second-generation installer and owner of a retail flooring store, shares his insights on defining and embracing his ideal clients, even if they are picky and demanding. Kenny reflects on his upbringing in the flooring industry, learning from his father's experience, and how it has shaped his perspective on customer relationships and business success.
Kenny discusses the unique challenges and opportunities that come with owning a retail location, including dealing with picky clients who closely monitor the installation process. Contrary to common perceptions, Kenny shares why he loves working with picky clients and sees them as an asset to his business. He explains how their attention to detail and high expectations push him to excel in his craft and deliver outstanding results.
Kenny also shares his regrets in the past when he didn't fully appreciate the value of picky clients and the opportunities they can bring. He emphasizes the importance of understanding and embracing the unique preferences and expectations of different clients, and how it can lead to long-term loyalty and success in the flooring business.
Throughout the episode, Kenny shares his insights on building strong customer relationships, managing client expectations, and delivering exceptional service. He also provides practical tips and advice for flooring contractors on how to effectively communicate and collaborate with picky clients, while maintaining professionalism and delivering quality work.
Kenny's story serves as a reminder to flooring contractors and business owners to appreciate the value of picky clients and see them as an opportunity for growth, rather than a challenge to be avoided. Tune in to listen to Kenny's perspective on working with picky clients and how it has shaped his approach to business success in the flooring industry.
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