8. Client Service Isn't Client Experience
Five Star Counsel Podcast
English - December 21, 2020 16:22 - 19 minutes - 13.1 MB - ★★★★★ - 23 ratingsEntrepreneurship Business Education How To bestpractices cle entrepreneur estateplanning legalnews tax attorney clientservice customerservice estatelaw Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: 7. Top 5 Alternative Billing Practices w/ Jared Correia
In order to operationalize your firm's service delivery, we have to understand what really matters to clients. There's an important distinction - that your client's *experience*, though important, is only a subset of *service*, or how you deliver your physical and technical product. A holistic understanding of your service operations will make your business more efficient, more consistent, and more desirable to clients.