Federal Fridays with ServiceNow (Government)
91 episodes - English - Latest episode: 12 days ago -The ServiceNow Federal Podcast Program is a collection of podcast shows hosted by various ServiceNow experts, featuring professionals in the private and public sectors. Listen to our experts talk about what’s going on at ServiceNow and how we can support Government agencies. Join the conversation!
Homepage Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Episodes
Federal Tech Talk - Digital Transformation Playbook
June 17, 2022 13:00 - 58 minutes - 53.1 MBMany Navy stakeholders and business units have unique issues or gaps that are not sufficiently supported by current or existing functionality, including the need for timely and relevant insights and data. Situations like these call for rapid development of focused, data-driven metrics and visualizations. The Navy would benefit from a more clearly defined process by which business units can incubate and execute digital solutions. Hear Captain Mike ""Moe"" O'Leary, Chief Digital Transformat...
Digitizing the Mission
June 10, 2022 13:00 - 46 minutes - 42.8 MBAcross the DoD, organizations are looking for ways to improve efficiency in all kinds of tasks, from the mundane to the mission critical. Hear from tech leaders about their successes and challenges modernizing how work gets done. Featured Speakers: Dave McDonald, CIO, NCTAMS Frank Hudson, Chief Technology/Data Officer, PACAF Col Peter Chiou, Chief, Integrated Warfighting Network, USAF LTC Woody Caulder, INDOPACOM Moderated by: Kevin Brooks, Field CTO and Executive Strategist – Defense and ...
Operational Technology Management - Connecting Your Ecosystem with a System of Action
June 03, 2022 13:00 - 25 minutes - 23.7 MBOperational technology supporting Industrial Control Systems challenges traditional operations management teams. To support modernization efforts, operators need visibility into their OT and ICS environments. Having this visibility helps them create upgrade paths of supporting hardware and software. More importantly this data helps them determine when devices have vulnerabilities that increase their environment risk posture and provides a path toward mitigation. This session, presented b...
Feel Connected in Disconnected Environments (DDIL)
May 27, 2022 13:00 - 22 minutes - 20.3 MBEvery mission, whether operational or business, does not stop being digital at the tactical edge. Hear from Alex Beachy, Navy Account Manager, ServiceNow, and learn how to empower teams on the tactical edge to perform their core and essential mission, business, and personal digital work in connected AND disconnected modes, using the same user interface, on any device. See omnystudio.com/listener for privacy information.
Government CX: Aligning to deliver world-class customer service
May 20, 2022 13:00 - 16 minutes - 15.1 MBAgencies have been working on improving how they deliver services to citizens for a number of years. While progress has been made, there is still much more to do. With the PRESIDENT’S MANAGEMENT AGENDA and the EXECUTIVE ORDER on Transforming Federal Customer Experience and Service Delivery to Rebuild Trust in Government, the federal government is making a strong statement on their recommitment to being “of the people, by the people, [and] for the people.” Learn how ServiceNow is digitizing a...
Harnessing the Power of Workflow to Transform the Experience in Healthcare
May 13, 2022 13:00 - 20 minutes - 18.9 MBTechnology has transformed healthcare and clinical research in extraordinary ways. It has also created some of the biggest challenges as beneficiaries, providers, and researchers must navigate many systems in the service delivery lifecycle. Hear from Chris Anello, Federal Healthcare Solution Consulting Leader, ServiceNow, and learn how ServiceNow empowers healthcare organizations by integrating workflows to streamline operations, manage assets, deliver a human-centered experience, and reduce...
Mission Possible - Big transformation with small steps
May 06, 2022 13:00 - 6 minutes - 6.13 MBLooking at the current state of technology in the IC through the lens of the past, ServiceNow’s Kevin Brooks, Field CTO and Executive Strategist for the DOD at ServiceNow, explores how eliminating silos has been a longtime aspiration of the IC. While progress has been made since the release of a Bush-era report recommending the IC use technology to transform how it works, the silos that remain challenge the IC to make full use of powerful new technologies. See omnystudio.com/listener for pr...
Federal Tech Talk - Defining Next-Generation Customer Service
April 29, 2022 13:00 - 46 minutes - 42.8 MBHear from Kevin Adler, US Army Digital Transformation Advisor, ServiceNow and Doug Rezabek, Director of Strategic Initiatives, SOFtact Solutions, as they discuss the Army Maintenance Application, known as ArMA, and uncover how the US Army deployed a modern application in 12 weeks to service soldiers and their families living in Army housing units. See omnystudio.com/listener for privacy information.
GovCIO Infrastructure Health IT - Health CIO Roundtable
April 22, 2022 13:00 - 34 minutes - 31.7 MBHear Jonathan Alboum, Federal CTO and Principal Digital Strategist, ServiceNow, as he joins La'Tanya Burton, CIO, NIAMS and Mike Tartakovsky, CIO, NIAID, as they discuss individual missions and shared priorities in healthcare, public health, research, and more. See omnystudio.com/listener for privacy information.
Moving Modernization to the Tip of the Spear
April 15, 2022 13:00 - 22 minutes - 20.4 MBDigital transformation is a critical focus across DoD. Simply implementing modern technology alone is not the answer to building a ready force. The force itself has to be closely considered and involved. Attention must be paid to how end users want and need to interact with systems and the data they hold. Click here for the video recording: https://www.youtube.com/watch?v=J8t_Qyj_T7o&list=PLkGSnjw5y2U53pWSEoL5ucA93AfI2iltQ&index=2 See omnystudio.com/listener for privacy information.
Celebrating Women in Homeland Security
April 08, 2022 13:00 - 34 minutes - 31.4 MBListen to this fascinating on-demand fireside chat featuring CISA Chief of Staff Kiersten Todt, Suzanne Spaulding from CSIS, and ServiceNow's Nichole Francis Reynolds as they explore the evolution of the DHS cybersecurity mission, public-private partnership to enhance critical infrastructure protection, and the importance of a diverse and inclusive cyber workforce. See omnystudio.com/listener for privacy information.
Make Way for AI
April 01, 2022 13:00 - 18 minutes - 17 MBThe old saying, “make new friends, but keep the old. One is silver and the other gold,” can be applied to how we work with data. Agencies need to make the most of the legacy investments in the technology and systems that hold troves of valuable data. At the same time, those agencies are looking to (and being asked to) move to a more anticipatory style of service – seeing citizens as customers and meeting their expectations for personalized and efficient service. This session will discuss how...
Making Digital Transformation Matter
March 25, 2022 13:00 - 12 minutes - 11.3 MBThe current volume of work and changing landscape of the Intelligence Community mission has meant that systems, people and processes must be able to quickly adapt. In the simplest terms, agencies must be able to do more with less to respond at the speed of mission. Doing more with less can be achieved through the combination of technology, people and processes – no more and no less. Using automated workflow technologies is about enabling the execution of work at a faster pace, deriving ins...
Transforming Government Experience, Episode 4: Improving the Business of Government
March 18, 2022 13:00 - 24 minutes - 22.7 MBFor years the government has struggled with information silos. In the final episode of the Transforming Government Experiences podcast, James Hanson, group publisher for Federal and Technology Markets at GovExec, speaks with ServiceNow’s Global Head of State, Local and Regional Government Solutions Tom Yeatts, and Enterprise Architect John Spirko, about how to break down these silos, update information sharing and improve how government does business. See omnystudio.com/listener for privac...
Transforming Government Experience, Episode 3: Delivering Excellent, Equitable and Secure Services and Experiences
March 11, 2022 14:00 - 21 minutes - 19.5 MBConstituents often reach out to the government when seeking assistance. But contacting the right person can be a challenge. In this week’s episode of the Transforming Government Experience podcast, James Hanson, group publisher for Federal and Technology Markets at GovExec, sits down with ServiceNow’s Field Chief Technical Officer for State and Local Government, Chris Dilley, and Federal CTO Jonathan Alboum, to discuss the current challenges facing constituent services, how agencies can impr...
Transforming Government Experience, Episode 2: Strengthening and Empowering the Federal Workforce
March 04, 2022 14:00 - 19 minutes - 18.2 MBEmployees are the lifeblood of any organization. In this week’s episode of the Transforming Government Experience podcast, James Hanson, group publisher for Federal and Technology Markets at GovExec, chats with ServiceNow’s Principal Digital Strategist for DoD Kevin Brooks and the Intelligence Community and Senior Principal Product Success Manager for Employee Workflows, Kevin Hall, about the President’s Management Agenda Vision. See omnystudio.com/listener for privacy information.
Transforming Government Experience, Episode 1: Tackling the Cybersecurity Executive Order
February 25, 2022 14:00 - 19 minutes - 18.1 MBBrush up on your knowledge of the public sector landscape this year by tuning into the Transforming Government Experience podcast. Over the course of four episodes, host James Hanson, group publisher for Federal and Technology Markets at GovExec, is joined by a medley of experts from ServiceNow that are willing to share advice on how federal leaders can prepare for the year ahead. This week’s topic: The Cybersecurity Executive Order. See omnystudio.com/listener for privacy information.
The five forces changing government episode 3: Digital Demands
December 21, 2021 19:18 - 12 minutes - 11.1 MBIn a world of disruption, agencies need the digital tools that will allow them to weather rapid change. We sat down with Joshua Bateson, a Director of Solution Consulting at ServiceNow in Australia, to discuss how agencies are approaching digital transformation among disruption, and what efforts are making the biggest impact. See omnystudio.com/listener for privacy information.
The five forces changing government episode 2: Hybrid workforce
December 07, 2021 21:46 - 18 minutes - 17.4 MBAfter years of needed to be present in an office to be considered productive, the way work gets done in government has fundamentally changed. But is the new, hybrid workforce model here to stay? We sat down with Alethea Murphy, who runs the Public Sector and Higher Education business at ServiceNow in Australia, to discuss the future of adaptive workplaces in government. See omnystudio.com/listener for privacy information.
Report from the Frontlines of Modernization: Delivering a Modern Navy
November 19, 2021 14:00 - 13 minutes - 12.4 MBThis Defense One State of Defense session features a discussion with Glenn Jones, ACIO, NSWC Dahlgren Division, as he shares his experiences with modernizing NAVSEA/NSWC Dahlgren Division processes via digital, integrated workflows that provide enhanced data visibility and improved efficiency. Learn about his successes and lessons learned and how other DoD organizations can apply the same approach to create a modern IT environment to deliver a competitive edge and 21st century readiness. Se...
Reducing Risk & Building a More Resilient Supply Chain
November 12, 2021 14:00 - 16 minutes - 15.1 MBHear from ServiceNow’s Shawnna Hoffman, IT Transformation Solution Sales Manager and Professor Derek Reveron, Chair of the National Security Affairs Department of the US Naval War College, as they discuss lessons learned from previous cyberattacks and hear best practices for managing cyber risk and analyzing weak links in your supply chain. *Comments are not reflective of official U.S. Government, DoD, Navy, or Naval War College views. See omnystudio.com/listener for privacy information.
Part 2: Transitioning Out of Military with ServiceNow and USO
November 05, 2021 11:00 - 19 minutes - 17.6 MBPart 2 of the Panel Discussion: Transitioning Out of Military with ServiceNow and USO. Bob Osborn, CTO Global Governments at ServiceNow and Alex Beachy, Enterprise Account Executive at ServiceNow, discuss tips and tricks for transitioning out of the military. See omnystudio.com/listener for privacy information.
Part 1: Transitioning Out of Military with ServiceNow and USO
October 29, 2021 11:00 - 30 minutes - 28 MBPart 1 of the Panel Discussion: Transitioning Out of Military with ServiceNow and USO. Bob Osborn, CTO Global Governments at ServiceNow and Alex Beachy, Enterprise Account Executive at ServiceNow, discuss tips and tricks for transitioning out of the military. See omnystudio.com/listener for privacy information.
The five forces changing government episode 1: Citizen and customer expectations
October 25, 2021 21:27 - 15 minutes - 14.5 MBIn this podcast series, ServiceNow’s John Asquith speaks with government experts, examining a few of the major forces impacting government today. Together they explore how agency leaders are driving digital initiatives to meet today’s internal and external challenges. Citizens and customers want their government experiences to be smoother, more integrated, and faster. Long delays and in-person processes are fading (especially in the light of the pandemic). In this episode, John speaks with...
Building Back Better with the American Rescue Plan, Part 2
October 22, 2021 13:00 - 19 minutes - 17.5 MBJoin us for Part Two of a recent GovExec conversation on The American Rescue Plan (ARP) to hear federal technology leaders discuss challenges and best practices for changing the way agencies think about legacy systems and creating a more efficient government. See omnystudio.com/listener for privacy information.
Building Back Better with the American Rescue Plan, Part 1
October 15, 2021 13:00 - 18 minutes - 16.8 MBListen to a recent GovExec conversation on The American Rescue Plan (ARP) to hear federal technology leaders discuss challenges and best practices for changing the way agencies think about legacy systems and creating a more efficient government. See omnystudio.com/listener for privacy information.
One Story at a Time: Creating channels for people to be heard
October 08, 2021 13:00 - 7 minutes - 7.17 MBThe nature of the workplace is changing. The pandemic and the response to it has led for a need to find better ways to address employee well-being. We’re interacting with one another in new ways and organizations need to ensure that the culture and expectations can continue to be cultivated and enforced in the new hybrid environment. Hear how ServiceNow's Kevin Brooks, Principal Digital Strategist – DoD & US Intelligence Community, spoke about this at the recent ACT-IAC CX Summit. See omnys...
Delivering a Modern Army
October 01, 2021 13:00 - 17 minutes - 15.7 MBHear from Dan Kunze, Mission Account Manager - Army, ServiceNow, about how ServiceNow delivers capabilities through our cloud-based platform that accelerate innovation across the Army in this session from the 2021 Defense One State of Defense Digital Series. The NOW platform offers a platform of action that delivers enhanced data visibility, improves inefficient, manual, or otherwise outdated workflows, and allows the Army to meet the challenges of the modern world and keep its competitiv...
A CSP's View on the presidential Executive Order on cybersecurity and how it relates to FedRAMP
September 25, 2021 01:00 - 19 minutes - 17.6 MBListen to ServiceNow's Mike Rohde, Deputy Chief Information Security Officer – Federal, Office of the CISO as he discusses Cybersecurity and how it relates to FedRAMP for a recent FCW FedRAMP Summit. See omnystudio.com/listener for privacy information.
A CSP’s view on the Presidential Executive Order on Cybersecurity and how it relates to FedRAMP
September 24, 2021 13:10 - 19 minutes - 17.6 MBListen to ServiceNow's Mike Rohde, Deputy Chief Information Security Officer – Federal, Office of the CISO as he discusses Cybersecurity and how it relates to FedRAMP for a recent FCW FedRAMP Summit. See omnystudio.com/listener for privacy information.
USO Transition Services Panel Session with ServiceNow - Part 2
September 17, 2021 13:00 - 31 minutes - 28.7 MBIn partnership with USO, former service members who are now part of the ServiceNow family, got together for an information session that was open to all Active Duty, Reserve & National Guard & Their Spouses to discuss transition services and their experiences with transitioning. See omnystudio.com/listener for privacy information.
USO Transition Services Panel Session with ServiceNow - Part 1
September 10, 2021 13:00 - 23 minutes - 21.3 MBIn partnership with USO, former service members who are now part of the ServiceNow family, got together for an information session that was open to all Active Duty, Reserve & National Guard & Their Spouses to discuss transition services and their experiences with transitioning. See omnystudio.com/listener for privacy information.
IT Operations Management for Government, Part 2
August 27, 2021 13:00 - 14 minutes - 13.5 MBIT modernization is becoming a continuous process in the current digital environment and preventing IT outages from happening is crucial to successful mission delivery. Join host Francis Rose from Government Matters, David Catanoso, Director of Enterprise Cloud Solutions at the Department of Veteran Affairs, and Christian Malone, Principal Solutions Architect at ServiceNow as they discuss challenges to, and best practices for, IT Operations Management. See omnystudio.com/listener for privac...
IT Operations Management for Government, Part 1
August 20, 2021 13:00 - 14 minutes - 13.2 MBAs IT leaders across government look to shift to proactive operations, they must migrate from legacy systems and take down the data silos that come with it. Join host Francis Rose from Government Matters, David Catanoso, Director of Enterprise Cloud Solutions at the Department of Veteran Affairs, and Christian Malone, Principal Solutions Architect at ServiceNow as they discuss challenges to, and best practices for, IT Operations Management. See omnystudio.com/listener for privacy information.
The CIO Evolution Episode 7: When IT Supports the Mission, Adoption Follows
August 13, 2021 13:00 - 8 minutes - 7.56 MBThe technology to do nearly anything is available today. If applied with a user-centric view, any solution will live up to its hype. Hear how CIOs can get started. See omnystudio.com/listener for privacy information.
The CIO Evolution Episode 6: Data First, Technology Second
August 06, 2021 13:00 - 6 minutes - 5.59 MBWe’ll de-buzz the hype around Machine Learning (ML) and Artificial Intelligence (AI) by defining key challenges and then applying ML and AI solutions as tools to solving them. See omnystudio.com/listener for privacy information.
The CIO Evolution Episode 5: Tech Can Take Care of Our People
July 30, 2021 05:00 - 7 minutes - 6.45 MBThe CIO Evolution Episode 5: Tech Can Take Care of Our People Meeting the DoD strategic goal of taking care of our people means introducing human-centered design into how we build technology solutions. Hear about the impact of designing for people’s needs vs the “building’s” needs can make in creating more efficient workflows and enabling better data sharing. All of this feeds into the ability to recruit and retain top talent. The best and brightest want technology to work for them and won...
The CIO Evolution Episode 4: Focus on End-User Experiences
July 23, 2021 13:00 - 7 minutes - 6.46 MBThe CIO Evolution Episode 4: Focus on End-User Experiences Hear how Department of State improved service delivery for employees by systematically moving everyday activities into a platform solution that provided a more holistic view for both the employee and the teams that served them. We’ll talk through other applications of this approach across government and how improving user experience builds a groundswell of support for implementing platform approaches across the enterprise. The CI...
The CIO Evolution Episode 3: Balancing Innovation, Efficiency, and Security
July 16, 2021 13:00 - 4 minutes - 4.25 MBThe CIO Evolution Episode 3: Balancing Innovation, Efficiency, and Security Innovation is now a stated goal of most every organization, but how do we make efforts meaningful and impactful? Learn how automation and virtualization using a platform approach to modernization introduces new ways of doing business without feeling like dramatic change. The CIO Evolution: How Platforms Have Become Core to the Mission This series delves into challenges and priorities facing today's CIOs. Retire...
The CIO Evolution Episode 2: Moving from Vertical to Horizontal Technology Solutions
July 09, 2021 13:00 - 2 minutes - 2.5 MBThe CIO Evolution Episode 2: Moving from Vertical to Horizontal Technology Solutions Platforms are being implemented in government but, are still being used in very siloed ways. How and why should we help agencies to use the platforms as they were intended to move between organizations. The CIO Evolution: How Platforms Have Become Core to the Mission This series delves into challenges and priorities facing today's CIOs. Retired Lieutenant General, Susan Lawrence and Bill Marion, former...
The CIO Evolution - Intro and Episode 1: Futureproof Responses to Today’s Challenges
June 28, 2021 17:24 - 8 minutes - 7.52 MBThe CIO Evolution: How Platforms Have Become Core to the Mission This series delves into challenges and priorities facing today's CIOs. Retired Lieutenant General, Susan Lawrence and Bill Marion, former US Air Force, Deputy Chief Information Officer share their own experiences and unique perspective. With host, Aaron Kinworthy, Vice President of Federal Sales for ServiceNow, we talk through the tools, processes, and tactics that will prove useful in meeting these challenges, both individua...