Transforming Government Experience, Episode 3: Delivering Excellent, Equitable and Secure Services and Experiences

Federal Fridays with ServiceNow (Government)

English - March 11, 2022 14:00 - 21 minutes - 19.5 MB
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Previous Episode: Transforming Government Experience, Episode 2: Strengthening and Empowering the Federal Workforce

Next Episode: Transforming Government Experience, Episode 4: Improving the Business of Government

Constituents often reach out to the government when seeking assistance. But contacting the right person can be a challenge. In this week’s episode of the Transforming Government Experience podcast, James Hanson, group publisher for Federal and Technology Markets at GovExec, sits down with ServiceNow’s Field Chief Technical Officer for State and Local Government, Chris Dilley, and Federal CTO Jonathan Alboum, to discuss the current challenges facing constituent services, how agencies can improve and the importance of good customer service.

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