Fast Pace with Josh Phegan and Dean Mackie
137 episodes - English - Latest episode: 9 days ago -Fast Pace with Josh Phegan and Dean Mackie is a podcast for estate agents focusing on growth, leadership and management.
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Episodes
The secret to great events.
April 18, 2024 18:00 - 11 minutes - 10.3 MBThis Fast Pace episode features Dean Mackie and Josh Phegan on the secret to great events. They look at defining the purpose for each event, knowing what a successful event looks like, understanding your target audience, making the commitment to do it right, and getting people engaged.
Growing great teams.
April 04, 2024 17:00 - 11 minutes - 10.5 MBThis week on Fast Pace, Dean Mackie and Josh Phegan talk about growing great teams that work. They list things to look at when you're building a team, behaving your way to success, how individuals fit in, how to facilitate growth, building and teaching systems, and the requirement for psychological safety.
Sales leadership.
March 21, 2024 17:00 - 10 minutes - 9.92 MBThis Fast Pace episode features Dean Mackie and Josh Phegan on the function of sales leadership and how to fill that role. They discuss placing people in their best performance positions, the sales manager's role, the servant leadership model and using forward indicators.
The business of fitness.
March 07, 2024 17:00 - 13 minutes - 12.8 MBThis week on Fast Pace, Dean Mackie and Josh Phegan discuss the business of fitness and why business is the greatest sport. They look at maintaining life balance, high performance with chaos and anxiety, building a healthy ecosystem, getting clear on goals and where to start, and establishing a sense of safety and security.
Planning - Business: agents, life.
February 22, 2024 17:00 - 13 minutes - 12.4 MBThis Fast Pace episode features Dean Mackie and Josh Phegan on planning as a business leader, and scaling for agents and for life. They discuss planning rhythms, execution and what works, clarity around your vision, planning with your calendar, surface area and foundational situations, and prioritising for balance so you can be your best self.
Consolidation of industry.
February 08, 2024 17:00 - 14 minutes - 13.2 MBThis week on Fast Pace, Dean Mackie and Josh Phegan discuss consolidation, and whether that's going to happen inside of the real estate industry. They address why this is the right time to do it, how to make it happen, problems consolidation would solve, how to reimagine what we do, and how consolidation can scale.
The data play.
November 30, 2023 17:00 - 13 minutes - 12.6 MBIn this Fast Pace episode, Dean Mackie and Josh Phegan examine quality of data and the data play. They discuss the value of first-party data, how relevancy drives frequency of communication, applying science to our people-based industry, understanding that the data play isn't useful unless it's implemented, making the digital investment, and learning how to use digital technology to build, produce and convert your audience.
Developing a leadership shadow.
November 23, 2023 17:00 - 10 minutes - 9.89 MBThis episode of Fast Pace features Dean Mackie and Josh Phegan talking about developing a leadership shadow. They look at teams, individuals and the roles they can play, what the leadership shadow can do for you, attributes they should have and skills they need to develop, your role in their growth and success, judging your performance by the capability and potential of your team, and all the little mistakes that eventually bring success.
How to simplify your business and get back to core.
November 16, 2023 17:00 - 10 minutes - 9.73 MBIn this episode of Fast Pace, Dean Mackie and Josh Phegan explain how to simplify your business and get back to core. They explore what simplification means, identify core and non-core functions you need, and discuss scaling to access better resources at a lower price, best platforms for communication, broken systems, examples of simplification and added value.
Shifting performance with top grading - A, B and C players.
November 09, 2023 17:00 - 10 minutes - 9.37 MBThis Fast Pace episode features Dean Mackie and Josh Phegan on shifting performance with top grading. They discuss A, B and C players and how to progress them, challenging the A players, coaching the B players, setting expectations for C players and knowing when they need to be trimmed, and investing time and energy where you'll get the greatest return.
Building a talent development squad.
November 02, 2023 17:00 - 11 minutes - 10.7 MBThis week on Fast Pace, Dean Mackie and Josh Phegan discuss building a talent development squad and why you need one. They look at having a culture of learning and improving, future-proofing your business, getting clear on what you need, who should do the training, making sure you have the right people, and doing it all consistently and at scale.
The balance between investing in the future and doing great work now.
October 26, 2023 19:19 - 11 minutes - 10.4 MBIn this episode, Josh Phegan and Dean Mackie discuss the critical role an eye on the future has whilst doing great work in the now. From the value of investing ahead of the curve to focusing on core business on the day-to-day. Understand the investment and payoff cycles so you give things long enough time to work whilst being able to make decisions for vital success in the now.
Beyond competition, role model approach.
October 19, 2023 17:00 - 11 minutes - 10.1 MBIn this Fast Pace episode, Dean Mackie and Josh Phegan look beyond competition and explore the role model approach to business and life. They talk about drawbacks of the common enemy approach, competition inside of silos, seeking cooperative alignment, setting value expectations for shareholders, and taking satisfaction in the way you do business and being the best at what you do.
Stages of business growth.
October 12, 2023 17:00 - 11 minutes - 10.4 MBThis episode of Fast Pace features Dean Mackie and Josh Phegan stepping through the stages of business growth and understanding the modelling involved. They discuss the 5 key stages of growth, what to consider at each stage and why they're not necessarily sequential, acquisition and rebranding, growth vs. stability, and avoiding decline after business maturity.
Profit, growth or both?
October 05, 2023 17:00 - 11 minutes - 10.2 MBIn our Fast Pace episode today, Dean Mackie and Josh Phegan talk about stages of profit, growth or both. They look at what happens in each mode, balancing incompatible modes, short-term cutbacks that affect future growth, investing ahead of the curve, dealing with friction at the leadership level, and clearing barriers by realigning with vision and goals.
The essential metrics for business owners.
September 28, 2023 18:00 - 11 minutes - 10.5 MBIn this episode of Fast Pace, Dean Mackie and Josh Phegan talk about the essential metrics for business owners. They sort out the metrics that are critically important and examine categories, how metrics change and how often to check, they explain forecasting with financials, how property management metrics relate to sales, and sales metrics that assist with recruitment.
The corporate calendar.
September 21, 2023 18:00 - 10 minutes - 9.77 MBThis Fast Pace episode features Dean Mackie and Josh Phegan on planning and the corporate calendar. They look at yearly events, relative moods and how the cycle works, market demand and supply, time management and keeping your people in sync, writing it down so you don't forget every year, and putting yourself in control of your time.
Building business culture.
September 14, 2023 18:00 - 12 minutes - 11.1 MBThis week on Fast Pace, Dean Mackie and Josh Phegan talk about building business culture, what culture is and how to build a strong team culture. They discuss advantages and benefits as well as challenges and expectations, conflict resolution and the need for clarity, psychological safety, a healthy team dynamic, and why high-energy leadership is so important.
The future of property management.
September 07, 2023 18:00 - 13 minutes - 12 MBIn this Fast Pace episode, Dean Mackie and Josh Phegan discuss the future of property management and where the hidden opportunities will be. They look at ways to improve the customer experience through combining AI and digital technology with people, to change and improve your marketing, to make processes and resources more available, and to increase income.
The brand story.
August 31, 2023 18:00 - 11 minutes - 10.5 MBIn this episode of Fast Pace, Dean Mackie and Josh Phegan talk about what the brand story should look like for your business and how to build it. They look at narrative that makes an emotional connection with your customers, getting your team to buy in, replicating your customer experience, shaping your brand personality, and establishing credibility.
The knowledge base.
August 24, 2023 18:00 - 11 minutes - 10.8 MBThis Fast Pace episode features Dean Mackie and Josh Phegan on how to build and use a knowledge base. They discuss the documents and information that go into it, how to make it accessible, advantages for onboarding, its function as a cultural hub, updates and version control, and the role of providing the tools your people need as they need it.
Defining your customer experience.
August 17, 2023 18:00 - 11 minutes - 10.8 MBThis week on Fast Pace, Dean Mackie and Josh Phegan talk about the process of defining your customer experience. They look at creative tension, managing expectations, the mood of the market, the informed vendor, demonstrating your value, and embracing digital tools and solutions.
Onboarding new talent.
August 10, 2023 18:00 - 12 minutes - 11 MBIn this Fast Pace episode, Dean Mackie and Josh Phegan discuss the skill of onboarding new talent with systems that immediately communicate what your business does. They talk about things to think about before new people join, training and testing, alignment across multiple sites, pre-onboarding and recruitment, and how to know a new prospect is the right fit.
The One-page strategic plan
August 03, 2023 18:00 - 9 minutes - 8.62 MBIn this episode of Fast Pace, Josh Phegan focuses in on the importance of the one-page strategic plan and what goes into making it. He explains why you want the business plan to be sale-ready, how to define the purpose, mission and values of the business in the plan, and the strategy, tactics and measurements you use to achieve the growth you want.
Customer Service = Brand.
July 27, 2023 18:00 - 7 minutes - 6.87 MBIn this Special Edition of Fast Pace, Josh Phegan explores why customer service = brand. Josh explains how brand determines pricing power, delivering the experience customers want, principles that drive performance, and strategies for producing a recurring profit.
Titles and talent.
July 20, 2023 18:00 - 12 minutes - 11.3 MBIn today's episode of Fast Pace, Dean Mackie and Josh Phegan discuss the relevance of titles and talent, getting clear around roles, responsibilities and function, the challenges of bringing in top tier talent, assuring functional clarity around each role, understanding what your leadership needs are, and elements of onboarding success.
Pricing services to drive margin.
July 13, 2023 18:00 - 11 minutes - 10.9 MBIn this Fast Pace episode, Dean Mackie and Josh Phegan look at pricing services to drive profitability inside of your business. They discuss pricing strategies for target markets, differentiation based on fair market value, tools for demonstrating responsiveness, having a clear strategy around pricing your services, and branding your customer experience.
Hub and spokes.
July 06, 2023 18:00 - 12 minutes - 11.7 MBThis week on Fast Pace, Dean Mackie and Josh Phegan explore strategies and concepts around hub and spokes markets. They define what hubs and spokes are, talk about office placement and secondary 'fringe' markets, how those concepts affect your intentions toward growth, and explain how to reimagine the size of your footprint.
Managing up with aspirational leadership.
June 29, 2023 18:00 - 11 minutes - 10.9 MBIn today's episode of Fast Pace, Dean Mackie and Josh Phegan discuss managing up with leadership styles that get people to play at their highest level. They look at making an impact that engages and motivates, encouraging innovation and creativity through supported risk-taking, and the aspirational metaphor of the yellow brick road for finding the wizard inside of you.
AI and real estate.
June 22, 2023 18:00 - 10 minutes - 10 MBIn this Fast Pace episode, Dean Mackie and Josh Phegan take a look at AI and real estate. They talk about different types of AI, how it's going to change the world, reimagining the functions of your business, automating and integrating all those functions, and they share their visions of what AI's actual impact will be on real estate, and on life overall.
Competitive advantages.
June 15, 2023 18:00 - 11 minutes - 10.4 MBThis week on Fast Pace, Dean Mackie and Josh Phegan explore competitive advantages and understanding those that you have. They talk about building an innovative business culture, delivering an awesome customer experience, the dangers of turning an advantage into a disadvantage, and taking full advantage of your first-party data.
Successful exits.
June 08, 2023 18:00 - 11 minutes - 10.1 MBToday on Fast Pace, Dean Mackie and Josh Phegan show how to make successful exits beginning with the exit plan. They discuss reasons for individuals exiting, building a business that could be sold, getting the legacy right, keeping a clean balance sheet, putting a value on your brand, and external sale vs. internal succession.
The secret to great business partnerships.
June 01, 2023 18:00 - 10 minutes - 9.52 MBIn today's episode of Fast Pace, Dean Mackie and Josh Phegan discuss partnerships and the secret to great business. They look at how to make a business relationship work, preventing mixed messages to the team, mutual trust and respect, the partnership agreement, using advisors, and being clear on each partner's roles and goals.
Stakeholders vs shareholders - who are they and why do they matter?
May 25, 2023 18:00 - 9 minutes - 8.8 MBIn today's episode of Fast Pace, Dean Mackie and Josh Phegan look at stakeholders vs. shareholders, who they are and why they matter. They examine the impact stakeholders can have, how shareholders contribute beyond funding, the interdependent role they play, and how you, as a leader, can balance their needs with those of the business long term.
Commitment to being the best leader you can be
May 18, 2023 18:00 - 9 minutes - 8.64 MBSomebody has to be in control, and this week on Fast Pace, Dean Mackie and Josh Phegan explore making the commitment to being the best leader you can be. They discuss being adaptable, enabling others, embodying your values, building trust, serving your team, defining what commitment means to you and following through on that.
The pain of change
May 11, 2023 18:00 - 10 minutes - 9.78 MBToday on Fast Pace, Dean Mackie and Josh Phegan talk about making it worth the pain of change. They look at why people only change when life sucks, how to keep improving on purpose, creating a framework for change, keeping people confident, aligned and on track until the benefits come, and making the process of change easier by delivering a clear and consistent vision.
Lifting up - how to lift culture in declining markets
May 04, 2023 18:00 - 11 minutes - 10.1 MBIn this Fast Pace episode, Dean Mackie and Josh Phegan show how to lift culture in declining markets. They explore lifting up with internal initiatives, building trust through open communication, doing events that create engagement and collaboration, recognising the little wins, bringing life to dead agenda items, encouraging innovation and facilitating solutions.
Managing it all - leaders tips for managing workload
April 27, 2023 18:00 - 9 minutes - 8.44 MBIn this Fast Pace episode, Dean Mackie and Josh Phegan share leaders' tips for managing it all and spending your time where you need to. They discuss managing workload, setting clear priorities, delegating and collaborating, creating space to think about doing it smarter, better, and more efficiently, and taking time out for clarity and renewal.
The game of market share - what leaders can do to grow sales market share.
April 20, 2023 18:00 - 11 minutes - 10.4 MBMarket share is one thing people don't talk about enough. In today's episode of Fast Pace, Dean Mackie and Josh Phegan discuss the game of market share with a focus on building impact inside of your market, knowing your market potential, becoming relevant in your area, creating digital presence, and understanding the 10-year trend line.
Getting buy in with new leaders
April 13, 2023 18:00 - 8 minutes - 7.61 MBToday on Fast Pace, Dean Mackie and Josh Phegan show what's really important for getting buy-in with new leaders and with any business. They look at how to get clarity and buy-in on your ‘why’, discover and support your leaders' ‘why’, engage both leaders and shareholders, set goals and a culture that shapes behaviour, get alignment as soon as possible, and maintain congruency in your leadership.
Motivators - incentives and bonuses
March 30, 2023 17:00 - 9 minutes - 8.98 MBIn today's episode of Fast Pace, Dean Mackie and Josh Phegan discuss motivators with a focus on incentives and bonuses, rewards other than money, behaviours connected to outcomes, making motivators clear and measurable, different levels of rewards, timing and regularity, and suggestions specifically for sales and property management.
How to have a great meeting
March 23, 2023 17:00 - 8 minutes - 8.13 MBThis week on Fast Pace, Dean Mackie and Josh Phegan offer insights on how to have a great meeting. They discuss planning around what you want to achieve, getting clear on the purpose of the meeting, deciding who actually needs to be there, using the right technologies or locations, creating a safe environment for contributions, keeping things moving at speed, and making sure people leave understanding what's required of them next.
Cashflow
March 16, 2023 17:00 - 8 minutes - 7.83 MBIn this Fast Pace episode, Dean Mackie and Josh Phegan look at what it takes to run a great business from a cashflow perspective. They examine the impact of taxes in multiple areas of your business, the need for disciplined spending, paying down debt safely, having great financial advisors, maintaining a tax savings account, understanding seasonality, handling unexpected expenses, and knowing what to do when fixed costs become variable.
Strategies to track your metrics
March 09, 2023 17:00 - 9 minutes - 8.67 MBThis episode of Fast Pace features Dean Mackie and Josh Phegan on spotting early warning signs. They look at knowing your key metrics and which numbers are most important, using specific measurements for developing effective strategies and tactics, and getting back on track early before it's too late.
Business margins
March 02, 2023 17:00 - 10 minutes - 9.72 MBThis week on Fast Pace, Dean Mackie and Josh Phegan explore the challenges of being a business person. They discuss understanding margins, getting the equations right, agent fees and splits, the rising costs of sales, fee structure and performance, and price vs value.
Providing deal support to sales people
February 23, 2023 17:00 - 9 minutes - 9 MBThis episode of Fast Pace features Dean Mackie and Josh Phegan on deciding who's in charge of sales and why that's a critical component, deal support by leadership, balancing customer and agent needs, sales enablement, small disciplines that make a massive difference, support services for agents and who in your office can best supply that help.
Keeping your people ahead of the market
February 16, 2023 17:00 - 9 minutes - 8.39 MBIn today's episode of Fast Pace, Dean Mackie and Josh Phegan discuss the challenges of keeping your people ahead of the market. They talk about what your people need to know about and their expected level of expertise, understanding the customer from a place of curiosity, seeking continuous improvement as an agent and evolving to be relevant.
Hit refresh on your one page business plan
February 09, 2023 17:00 - 11 minutes - 10.6 MBToday on Fast Pace, Dean Mackie and Josh Phegan show how to hit refresh on your one-page business plan. They look at the critical role the one-page summary plays in clarifying your mission, what should be included and changes to be made, and keeping yourself on track.
Re-orgs
February 02, 2023 17:00 - 10 minutes - 9.54 MBThis week on Fast Pace, Dean Mackie and Josh Phegan explore re-orgs and relate tech industry layoffs to real estate. They examine the causes and effects of the economic downturn and discuss ways to rethink your business, avoid layoffs, and start working in a smarter way.
Filling the gaps in knowledge for teams
January 26, 2023 17:00 - 11 minutes - 10.6 MBIn today's episode of Fast Pace, Dean Mackie and Josh Phegan discuss filling the gaps in knowledge for teams by getting clear on what you need and what you're chasing, identifying gaps in competency, having peers train each other, finding the right person for each job, and turning reluctance into a willingness to learn new ways of doing business.