Keeping your people ahead of the market

Fast Pace with Josh Phegan and Dean Mackie

English - February 16, 2023 17:00 - 9 minutes - 8.39 MB
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In today's episode of Fast Pace, Dean Mackie and Josh Phegan discuss the challenges of keeping your people ahead of the market. They talk about what your people need to know about and their expected level of expertise, understanding the customer from a place of curiosity, seeking continuous improvement as an agent and evolving to be relevant.