Evolved Radio
113 episodes - English - Latest episode: 25 days ago - ★★★★★ - 4 ratingsEvolved Radio Podcast: Interviews with technology experts, industry thought leaders, business leaders and other interesting minds. Exploring the evolution of business and technology.
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Episodes
ERP110 - Rob Rae Tech Conferences, AI, and MSP Evolution
June 20, 2024 17:05 - 34 minutes - 31.6 MBWelcome to another exciting episode of the Evolved Radio Podcast! In today’s episode I chat with industry veteran Rob Rae CVP @ Pax8. Together, we explore the dynamics of technology conferences, from choosing locations and handling logistics to balancing networking opportunities amidst distractions. Rob shares insights from his experience running the PAX8 Beyond event and delves into the impact of the COVID-19 pandemic on transitioning from live to virtual events and back. The conversation...
ERP109 - The Magic of Chat
May 31, 2024 16:14 - 35 minutes - 82.1 MBWelcome to Evolved Radio Podcast. Join us as Matt Linn, the COO of Thread, shares insights from his journey from account management to spearheading innovative chat solutions in the MSP space with Thread. We'll explore the dynamic integration of internal ticketing systems with platforms like Microsoft Teams, address the real-time benefits of chats for triggering workflows, and consider the pressing challenges and opportunities of evolving chat support models in the MSP industry. We’ll also ex...
ERP108 - Defending Against Burnout
May 13, 2024 16:14 - 44 minutes - 40.7 MBWelcome back to the Evolved Radio Podcast. Today's episode features Dr. Heather Denniston, a former chiropractor turned wellness specialist who's here to share her insights into maintaining energy and focus during our workday—especially for those of us in the high-stress technology sector. We dive into practical strategies for overcoming the infamous afternoon slump, as Heather recommends simple recharging techniques you can use. We also navigate the crucial role of setting clear boundarie...
ERP107 - Digital Health and Productivity
March 25, 2024 19:28 - 40 minutes - 36.9 MBToday, we welcome Joel Abramson, managing partner at TopDown. In this episode, we will explore the ever-relevant topic of maximizing productivity in an increasingly remote and digital work environment. Joel shares his insights on the challenges that businesses face, such as the distractions of technology and the need for better tools to monitor productivity. Together, we delve into Produce 8, an innovative response to the plateaued productivity issues. We'll also discuss how the pandemic...
ERP106 - AI for MSPs
March 16, 2024 23:46 - 36 minutes - 33.2 MBWelcome back to Evolved Radio Podcast, today we are diving into the groundbreaking revolutionary world of the AI. My guest today is, Jimmy Hatzell, a man who’s not just fascinated by the capabilities of AI but also turned that fascination into a MSP focused AI startup. Together, we’re going to explore the ins and outs of AI in the world of Managed Service Providers. Jimmy and I reflect on how far the ecosystem has advanced in such a short period. We nerd out abit on the underlying technolo...
ERP105 - Scale Your MSP
February 22, 2024 23:07 - 34 minutes - 31.1 MBJoining us today is Michael Nelson, the co-founder of Scaled and owner of TLC Tech, an MSP in California. Michael's journey began with skepticism towards remote work, but through revolutionary changes and an open mind, he's since embraced a mainly remote workforce, reaping benefits in productivity, profitability, and employee happiness. In this episode, we'll uncover the transformative impact of remote work for MSPs, the integration of overseas talent into local company cultures, and how t...
ERP104 - Advanced project management
November 27, 2023 19:21 - 31 minutes - 29 MBWelcome to another episode of the Evolved Radio Podcast! In today's episode, I’m joined by Mike Psenka, CEO and Founder of Moovila, to delve into the world of project management, particularly in the MSP (Managed Service Provider) space. If you've ever wondered why projects just can’t seem to get delivered on time and how you could make your project delivery process better, you’re gonna love this one. We discuss the importance of understanding dependencies, the critical path, and how technolo...
ERP103 - SMB Marketing and AI
November 08, 2023 14:21 - 42 minutes - 39.2 MBIn this episode, I’m joined by my long-time friend and marketing expert, Matt Rouse, co-founder of Hook SEO and author of “Will AI take my job?” Together, we delve into the world of small and medium-sized business (SMB) marketing and explore the fascinating role that artificial intelligence plays in this domain. From their personal experiences in the industry to the essential strategies and tactics that maximize digital advertising ROI, we cover it all. We also reveal their insights on lever...
ERP102 - MSP Growth Strategies to Escape "Death Valley"
October 23, 2023 16:56 - 35 minutes - 32.1 MBWelcome back to another episode of Evolved Radio Podcast! In today's episode, Todd is joined by Jake Gregorich, VP of Growth for Lyra Technology Group, to discuss some fascinating topics related to the challenges and strategies involved in exiting a business. Together, they dive into the concept of the "Death Valley" in the 1 to 5 Million range, where businesses face difficulties due to lack of buyer interest, low selling prices, and stalled organic growth. But fear not, because our experts ...
ERP101 - Growing a Mac focused MSP
September 20, 2023 00:36 - 32 minutes - 29.9 MBToday on the podcast, I’m joined by Lucas Acosta, CEO of Foojee. Foojee is an MSP that focuses on supporting Mac environments. As a long-time Apple fanatic, I’m always interested in people working in the Apple ecosystem. Lucas and I discussed how supporting Mac environments is like supporting a stable Windows environment. This provides more opportunities to provide value to the customer. We talk a bit about how Windows-focused MSPs should think about the Mac fleets they manage. We also ta...
ERP100 - Linchpin: The importance of the service manager role
August 22, 2023 22:02 - 1 hour - 60.3 MBWhen I started the Evolved Radio podcast years ago, I intentionally made the episode format three digits. "001" I knew this was something I wasn't going to give up on after six episodes, which is the average number of episodes that new podcasts do before being abandoned. The podcast has evolved. I've focused more heavily on my target market of MSPs and IT service providers, but I still like to throw in some random nerdy stuff like fusion, drones, genetic engineering, and more. To celebrate...
ERP099 - Lessons building an MSP with global reach
August 07, 2023 19:32 - 33 minutes - 30.9 MBOn this episode of Evolved Radio Podcast, I’m speaking with Orrin Klopper, CEO of Netsurit, a veteran of the IT industry since 1997. Orrin shares his journey from high school to becoming a leading figure in the field. But it's not just Orrin's personal story that we explore in this episode. We also discuss the current state of the managed service provider (MSP) industry. Orrin sheds light on the consolidation happening within the industry, driven by private equity firms and the desire for...
ERP098 - From Startup to Exit an MSP Journey
July 05, 2023 22:36 - 38 minutes - 34.9 MBToday on the Evolved Radio Podcast, I’m joined by Brian Hoppe. Brian built, grew, and ran his MSP. He then went on to be acquired. In our conversation, Brian and I discuss the journey of his MSP life. We talk about his early growth through acquisitions, his thoughts on playing to a niche, some great lessons learned, like faking it till you make it, and how peer groups and mentors impacted him. There are lots of learnings that maybe help you on your business journey. Please enjoy my conver...
ERP097 - Win the RIGHT Kind Of Clients
May 04, 2023 15:02 - 43 minutes - 40.2 MBToday I’m joined by Phil Edgell of Edge Consulting. Phil and I met early in our tech careers and went on a similar journey in an explosive growth phase at the company we worked at. Phil’s experience is extremely wide-ranging, from starting as a tech to leading a world-class IT company and building the sale channel for several high-growth SaaS companies like Hootsuite and Revenue.io. In this episode, Phil shares his insights on winning more business, the importance of role-playing, why cold ...
ERP096 - How To Think About Security
April 03, 2023 21:54 - 48 minutes - 44 MBToday on the Evolved Radio Podcast I’m chatting with Alex Dow, Chief Innovation Officer and co-founder of Mirai security. Alex is an old friend and someone I deeply respect for his experience and knowledge of cybersecurity. He’s worked in the federal security space, securing the Olympics, and now runs a fast-growing security consulting firm in Vancouver. Alex is also returning guest on the podcast. He originally joined me way back on episode 11 when we talked about drone racing. On t...
ERP095 - The REAL MSP Market
March 20, 2023 18:45 - 40 minutes - 36.8 MBToday on the podcast I’m speaking with Colin Knox CEO and co-founder of Gradient MSP. Colin is an MSP channel veteran. He built and sold his MSP, and created Passportal, which he sold to Solarwinds. Now Colin is back at it with Gradient. Colin and I get real on the composition of the MSP market not being what a lot of people would seem to understand. How that influences the vendors and marketers of the industry and what effects that has on a huge majority of the MSP market. We get on ou...
ERP094 - The Power of Partnerships
March 06, 2023 20:29 - 34 minutes - 31.9 MBToday on the Evolved Radio Podcast, I’m chatting with Shane Mishler from SD Tech. Shane and I discuss the power of partnership. The lessons he’s learned in running an IT business with his business partner. We chat about the pros and cons of having a business partner. I explore how Shane and his partner share the responsibilities of the business and ensure effective communication between them. We also dig into how partnerships should be considered with clients and vendors. This is a gre...
ERP093 - Managing Superstar Employees
February 13, 2023 16:42 - 36 minutes - 33.8 MBToday on the Evolved Radio Podcast I’m joined by Matt Call, Assistant Professor of Management at Mays school of business @ Texas A&M. Matt’s research seeks to understand how organizations can create and capture value from their workforce, with a particular interest in star employees. His work has been featured in Wall Street Journal and numerous academic journals. We chat about identifying high performers, the downside risks of high performers, and how they should influence our thinking ab...
ERP092 - The art and science of sales
January 03, 2023 17:50 - 22 minutes - 20.2 MBToday on the podcast I’m joined by Alastair Woolcock, CSO with Revenue.io. Alastair has had an incredible career in technology sales, strategy, and industry analysis. Today Alastair is rolling those skills together to help build a sales enablement platform with Revenue.io. It’s a very cool technology that we touch on at the end of the interview. Alastair shares his thoughts and experience on the art and science of being successful at sales, the people, the tool, and the technology. Please en...
ERP091 - MSP Tools and Leadership
October 17, 2022 17:35 - 40 minutes - 37.1 MBToday on the Evolved Radio Podcast I’m joined by Emily Glass, CEO of Syncro. Emily and I chat about the future of the PSA and RMM in the MSP industry. How emerging MSPs needs differ from large MSPs and how Synchro is developed to support that community. We also talk about running an all-remote company, the importance of mental health in the remote age, and a great discussion about how values help you manage decisions in a company. It’s a great conversation about the MSP industry and c...
Bonus Episode - BIG Quiz - MSP Podcast Crossover Event
September 29, 2022 16:26 - 27 minutes - 25.9 MBHey, welcome to a special episode of the Evolved Radio Podcast. The episode today is a little something different. You may have seen me and some podcast friends promoting the MSP podcast crossover event. You have the chance to win $1000 cash. You just need to post on social media with the hashtag #MSPPodCastCrossover. That will enter you in the draw if you post within 24 hours of us posting this episode. So the episode today is a fun gameshow-style event where myself and other MSP indu...
ERP090 - Learning From Adversity
August 17, 2022 20:54 - 54 minutes - 49.4 MBToday on the Evolved Radio podcast I’m chatting with Kevin Crowe. Kevin is the Executive VP of Customer Experience with Long View Systems. If you’ve ever heard me tell my origin story about working in an early hyper-growth company, I’m talking about my days at Long View. Even back then Kevin was a fantastic storyteller and an adventurer. In the episode today Kevin talks about how his adventures, like doing 240-mile endurance races prepared him to tackle all kinds of challenges in his l...
ERP089 - State of the channel summer 2022
July 25, 2022 20:45 - 28 minutes - 26.2 MBToday on the Evolved Radio podcast I’m joined by Dave Sobel host of The Business of Tech. Dave and I talk about the current state of the MSP industry and the economy. Dave has a watchful eye on the trends of the tech industry as a whole and is an outspoken voice of the industry. If you enjoy our discussion today I would also encourage you to check out his daily podcast and YouTube content.
ERP088 - How MSPs must adapt to WFH
June 14, 2022 16:24 - 22 minutes - 20.4 MBWork from home (WFH) and hybrid work models are here to stay. Today on the podcast I'm doing a solo show to detail some of the ideas I have about how MSPs need to shift their management models. The opportunities and the pitfalls of this change being forced on the work world.
ERP087 - NCE and Other Microsoft Channel Changes
April 11, 2022 17:00 - 43 minutes - 40.2 MBToday on the Evolved Radio Podcast I’m joined by Mike Slater w/ Sherweb. Mike and I dig into the Microsoft NCE program, what’s changed, and what you need to know. We also chat about how this partner program is an indication of where the industry is trending in general. Mike’s passion for the channel and his depth of experience is perfect for this complex topic. I found it really valuable. I hope you enjoy my conversation with Mike Slater of Sherweb.
ERP086 - Unlocking Your Inner Genius
March 07, 2022 18:30 - 48 minutes - 44.8 MBToday on the Evolved Radio Podcast, I’m chatting with Catherine Mattaskie, founder of The Performance Company. Catherine and I talk about a topic that is important to everyone, learning. Everyone spends huge part of their life learning, but we’re making a mistake in our approach to learning. You may have heard the terms “Visual Learner,” but in fact, there are many more modalities that we can leverage. If we understand how we learn and process information, learning becomes easier and our ...
ERP085 - The Fusion Revolution
February 14, 2022 18:00 - 41 minutes - 38 MBToday is a special episode of the Evolved Radio Podcast. I’m chatting with Jay Brister, Chief Business Development Officer with General Fusion. General Fusion is a Canadian company and one of the leaders in the race to develop commercial fusion energy. Fusion technology has been around for 70 years but has historically remained elusive. Recently things have changed. Funding of private companies has been rushing into the space as technological advancements are being announced regularly. Tod...
ERP084 - Content Marketing Done Right
January 17, 2022 18:43 - 31 minutes - 28.5 MBToday on the Evolved Radio podcast, I'm chatting with Ben Worthen, CEO of Message Lab, an award-winning agency that combines journalism, data, and design to create content that resonates with any audience. Having studied how more than 1 million people engage with online content, Ben is the go-to expert when it comes to customer engagement and brand storytelling. This episode is packed with practical takeaways that will help you improve your marketing by engaging with people in the correct ...
ERP083 - What is badass IT support?
December 07, 2021 01:55 - 41 minutes - 37.7 MBToday on the podcast I'm joined by Bad Ass IT guy, Ben Brennan, Founder of QSTAC. Now I call him badass cause he did write a book called "Badass IT support." That idea of delivering top-shelf badass support forms the basis of what we talk about in our discussion on the podcast today. We talk about Ben's experience rising up in the ranks of IT and what it taught him about IT that led him to develop his customer satisfaction software QSTAC. Ben is also a trained therapist, so his perspective...
ERP082 - Emotional Intelligence and EQ
November 22, 2021 17:03 - 37 minutes - 34.5 MBJoining me today on the Evolved Radio Podcast is Stephen Pasiciel with Kerkhoff Technologies. Head of coaching, culture, and talent development. Stephen and I discuss emotional intelligence or EQ. Emotional intelligence is often a stronger indicator of people's future success. However, it's an amorphic subject that isn't well understood by most. We talk about coaching, and how you can check in with people beyond the "hey how ya' doin'?" We talk mental health and what leaders should be lo...
ERP081 - MSP Insights Series 7
November 01, 2021 20:06 - 37 minutes - 34.7 MBToday I'm joined by Peter Melby CEO of Greystone Technologies. Peter tells a fantastic story about how he grew his company from 800 bucks to cover rent and beer to a 10 Million dollar MSP powerhouse. Peter also shares his view on company culture and how that influenced his decisions in recent acquisition activity. Please enjoy the fantastic shared in my conversation with Peter.
ERP080 - MSP Insights Series 6
October 25, 2021 19:43 - 24 minutes - 22.4 MBJoining me on the podcast today is Keith Daser, Director of Data & Security with WBM Technologies. Keith came to the technology field from sales and we chat about building a funnel, why selling IT service contracts is harder than selling products, and how to manage a skeptical prospect. It's a great episode with a few tips that could help you grow your business. Please enjoy my conversation with Keith.
ERP079 - MSP Insights Series 5
October 12, 2021 17:45 - 36 minutes - 33.5 MBJoining me today is the MSP Channel champion, Ernest Murry of Genuine Technology. Ernest is a well-recognized member of the MSP community. His focus on SOPs and strong technical standards is often used as a reference point for others. We also talk quite a bit about his view of security in our industry and Ernest provides a host of insights from his experience growing his Managed service business. Please enjoy our conversation.
ERP078 - MSP Insights Series 4
October 04, 2021 19:31 - 33 minutes - 30.7 MBJoining me today on the MSP insights series is Ron Harris, VP of Sales and Partner at Omega Computers. Ron and I talk about how they developed their pricing strategy. Omega also has a very low client churn rate and we explore that as well. Ron tells us why they decided to roll their own MSP tools, the strength of their brand presence, and why the up-market clients are where you should be. It's a great conversation with Ron as he shares his experience in growing a successful MSP. Please e...
ERP077 - MSP Insights Series 3
September 21, 2021 23:08 - 25 minutes - 23.6 MBJoining me today on the MSP insights series is Paul Vedder with VXIT. Paul talks about the division of responsibilities running his MSP with a partner. How to handle the conflict created by winning a new client away from a competitor. We also chat about one of VXIT's superpowers, which is brand sophistication. Paul is also one of the co-founders of the MSP community IT Pool Party, so we chat a bit about community building. It was great to connect with Paul for a very friendly and open co...
ERP076 - MSP Insights Series 2
September 13, 2021 22:23 - 35 minutes - 33.2 MBToday on the podcast we're continuing our series of interviews with MSP owners and operators. Joining me today is Aaron Zimmerman founder of TotalCareIT. Aaron shares his experience growing his IT business from side hustle to a full-time gig. Aaron shares what he's learned operating in a more rural market. Aaron also recounts a difficult period where he lost a significant portion of his revenue, but ultimately was better off. Lots of great stories and experiences were shared in the episo...
ERP075 - MSP Insights Series 1
September 06, 2021 22:25 - 31 minutes - 28.8 MBMy first guest to kick off this series is Brad Ruben, President of Archway Computers. Brad's business isn't a typical MSP. Brad's early experiences in the IT industry shaped some of his decisions about how he runs things. His approach is intentional and has served him really well in growing the company. Brad's primary role in the business is sales, so we also chat about how he thinks about sales and growth. Please enjoy this insightful conversation with Brad.
ERP074 - MSP Marketing Fundamentals
August 24, 2021 17:10 - 53 minutes - 48.6 MBToday on the podcast, I'm joined by Paul Green, MSP marketing expert. Paul and I talk about why IT companies really struggle with marketing, despite knowing it's important. Paul details where to start from scratch on your marketing strategy and how to focus down on qualified leads. We also chat about the tremendous opportunity to market to your existing client base. Finally, we talk about how many MSP websites are downright embarrassing and why you should ensure your website represents...
ERP073 - Managing Mental Health
August 16, 2021 19:09 - 1 hour - 56.7 MBToday on the podcast I'm joined again by Eric Rieger of Webit. Eric and I are chatting about the important topic of Mental health. It's a heavy topic, but one that doesn't get enough of the spotlight. The IT industry can be an extremely challenging field. Lots of demands, risks, and an extreme pace of change. Now after almost 2 years of a pandemic, the cracks are starting to show in even the most stoic of us all. In the conversation today, Eric shares his challenges with mental health. W...
ERP072 - Sharing Your Finances With Your Staff
July 21, 2021 17:48 - 48 minutes - 44.2 MBToday on the podcast I'm joined by Eric Rieger with WebIT. Eric has been running his MSP for 25 years and has learned many lessons through his growth. One that has had a profound impact on his business is using a system called open-book management. This is the practice of being highly transparent with your finances. Sharing as much financial information as possible with your staff and using it to instill a sense of ownership and awareness of the company finances. We also talk about his...
ERP071-Evolution of the IT Channel in 2021
June 02, 2021 15:32 - 29 minutes - 27.2 MBToday on Evolved Radio I'm chatting with Jay McBain, Principal Analyst at Forrester Research. Jay is a well-recognized and trusted voice in the IT Channel. He lives and breathes this stuff. He's super passionate about the industry trends and our industry future. I get Jay's insights on the evolution of the distributors, the role of community in the channel, and his perspective on potential regulation of the IT industry.
ERP071- Evolution of the IT Channel in 2021
June 02, 2021 15:32 - 29 minutes - 27.2 MBToday on Evolved Radio I'm chatting with Jay McBain, Principal Analyst at Forrester Research. Jay is a well-recognized and trusted voice in the IT Channel. He lives and breathes this stuff. He's super passionate about the industry trends and our industry future. I get Jay's insights on the evolution of the distributors, the role of community in the channel, and his perspective on potential regulation of the IT industry.
ERP070 - Lessons learned building an MSP
May 13, 2021 03:35 - 46 minutes - 42.6 MBToday on the podcast I'm joined by Matt Lee, CISSP, Director of technology and security with Iconic IT. Matt and I chat about his experience and lessons learned in growing an MSP from a handful of staff to a multi-million dollar business. We talk about staffing, team structure, client management, and tech stack. There are a ton of insights that you may find familiar in your growth story. There are also come great takeaways that could help you in your business. Matt is a great guy, very o...
ERP069 - Quarantine Procrastination
April 28, 2021 16:20 - 37 minutes - 34.2 MBToday on Evolved Radio I joined again by Piers Steel. Piers is a Professor at the University of Calgary. He has an interesting field of study, procrastination. I had Piers on the podcast a couple of years back in episode 41. We explored the psychological roots of procrastination. Today Piers and I hit on something that I'm sure you have felt in the past year, Quarantine Procrastination. We also chat about some systems to help you and of course, end up talking about productivity since we...
ERP068 - Evolution of windows virtual desktop
March 24, 2021 01:19 - 40 minutes - 37.4 MBToday on Evolved Radio I'm chatting with Vadim Vladimirksiy, CEO of Nerdio. Vadim and I discuss our shared experience in the early days of remote-delivered desktop computing. Vadim was an early visionary of what the technology could eventually become. He built an MSP and set to work in building a solid cloud desktop solution for his clients. His success with the platform led him to spin out Nerdio from his MSP and have built one of the channel's leading solutions for serving and managing W...
ERP067 - Security Update w/ Huntress Labs
March 15, 2021 23:42 - 24 minutes - 22.3 MBToday on the podcast I'm chatting with John Hammond, a Security researcher with Huntress Labs. John and I discuss the recent Microsoft Exchange attack sweeping the globe, the evolution of the AV platform, and some really cool security training platforms that John reviews on his Youtube channel. It's a scary world out there on the internet and we're here to arm you with some resources to stay safe.
ERP066 - Crafting An Information Experience
March 10, 2021 19:26 - 35 minutes - 32.9 MBToday on the podcast I'm joined by Megan Gilhooly, VP of Customer Experience at Zoomin. Megan has made it her mission to change how organizations think about product content Megan has a really interesting perspective on how information creates a user experience. This spans from technical documentation to user prompts in software. It's an area of the technology industry that isn't as flashy as others, but the conversation with Megan really opened my eyes to the importance of being intention...
ERP065 - Building an MS Dynamics practice
February 09, 2021 00:00 - 26 minutes - 23.9 MBToday on the podcast I'm chatting with Rick McCutcheon. Rick is a Microsoft Dynamics 365 MVP. Rick has a strong history in the CRM and Dynamics world. Now Rick helps businesses and vendors develop their Dynamics businesses. In the podcast Rick and build on the previous episode, growing your cloud business. We chat about the opportunity that's available in building a dynamics practice, how to do it, and the huge impact it could have on your business.
ERP065 -Building an MS Dynamics practice
February 09, 2021 00:00 - 26 minutes - 23.9 MBToday on the podcast I'm chatting with Rick McCutcheon. Rick is a Microsoft Dynamics 365 MVP. Rick has a strong history in the CRM and Dynamics world. Now Rick helps businesses and vendors develop their Dynamics businesses. In the podcast Rick and build on the previous episode, growing your cloud business. We chat about the opportunity that's available in building a dynamics practice, how to do it, and the huge impact it could have on your business.
ERP064 - Grow your cloud offering
January 28, 2021 18:00 - 23 minutes - 21.6 MBToday on the podcast I'm speaking with Douglas Fiore with Tech Data. Doug is a former Microsoft Dynamics business owner who now works as a partner enablement manager for Tech Data. Doug and I discuss some of the opportunities available to Microsoft cloud partners. Dynamics is a growing practice area for many MS partners and if you haven't considered how it could help your business, this podcast will help to highlight the opportunity available.