Dispatch in Depth
146 episodes - English - Latest episode: 7 days ago - ★★★★★ - 30 ratings“Dispatch in Depth” is the only podcast that delves into the why and how of emergency dispatch. Each episode we will talk with a different researcher about the work they’re doing to make emergency dispatch as safe and effective as possible worldwide. “Dispatch in Depth” is the official research podcast of the International Academies of Emergency Dispatch.
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Episodes
Leadership Training Days with Anthony Minge and Joe Coons
June 25, 2019 19:00Isabel talks with Anthony Minge, Senior Partner with Fitch & Associates, and Joe Coons, Director of Safety and Communications for LifeFlight Eagle. Together they discuss the Communication Center Manager Program, the kinds of research projects that CCM participants do, and why disseminating the results of those projects is important. For Your Information: Fitch & Associates' Communication Center Manager (CCM) Program: https://www.fitchassoc.com/communication-center-manager-program/ DiSC person...
Tell Me Why with Steve Zenes
May 14, 2019 19:00Isabel talks with Steve Zenes, 911 Operations Coordinator with the Morris County Communications Center. They discuss how police dispatch is different from fire and EMS, why "Tell me exactly what happened" matters, and parallels between police work and research. For Your Information: Link to Steve's poster: https://aedrjournal.org/evaluating-the-effect-of-proper-use-of-tell-me-exactly-what-happened-case-entry-questions-on-chief-complaint-selection-and-information-gathering-at-emergency-police-...
An Education in Trauma with Dr. Stella Benami
April 30, 2019 19:00Isabel talks with Dr. Stella Benami, researcher and former emergency dispatcher. They discuss how Dr. Benami's experiences in dispatch inspired her dissertation, the difference between compassion fatigue and burnout, and the biggest factors in the mental health of emergency dispatchers. For Your Information: Link to the podcast episode on emotional labor: https://aedrjournal.org/youve-got-me-doing-emotional-labor-with-dr-sharon-mastracci-and-ian-adams/ Brower Psychological: http://browerpsych...
Show Me the Evidence with Dr. Mike Barnum
April 16, 2019 19:00Isabel talks with Dr. Mike Barnum, an emergency medicine physician in Las Vegas. They discuss how evidence informs practice, the different types of evidence, and how to integrate sound data into your center. For Your Information: AMR Las Vegas: https://www.amr.net/locations/operations/nevada/las-vegas/las-vegas-event-medical American College of Emergency Physicians: https://www.acep.org/ American Academy of Emergency Medicine: https://www.aaem.org/ National Association of EMS Physicians: http...
Potential Exposure with Dr. Mike McEvoy
April 02, 2019 19:00Isabel talks with Dr. Mike McEvoy, EMS Coordinator for Saratoga County. They discuss common myths about bystander and responder potential for opioid exposure, the symptoms of an opioid overdose, and how to keep callers safe. For Your Information: The article in the Journal that Mike responded to: https://iaedjournal.org/when-you-need-it-most/ Mike's response article: https://iaedjournal.org/scene-safety-in-an-opioid-epidemic/ American College of Medical Toxicology (ACMT) and American Academy ...
Care in Place with Dr. Karen Abrashkin
March 19, 2019 19:00Isabel talks with Dr. Karen Abrashkin, Medical Director of the House Calls Program and the Clinical Call Center for Northwell Health. They discuss how the House Calls Program works, the benefits of aging in place, and the complexities of DNRs. For Your Information: Independence at Home: https://innovation.cms.gov/initiatives/independence-at-home/ Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org
By Responders For Responders with Rhonda Kelly
March 05, 2019 19:00Isabel talks with Rhonda Kelly, ResponderStrong Program Manager at the National Mental Health Innovation Center. They discuss Rhonda's circuitous route to her current career, barriers to emergency responders getting mental health help they need, and where mental health treatment is heading. For Your Information: The theater shooting Rhonda mentions around 5:45 is the one that took place in Aurora, CO, in 2012. National Mental Health Innovation Center website: http://mentalhealthinnovation.org...
Mapping It Out with Lindsy Bentley
February 19, 2019 19:00Isabel talks with Lindsy Bentley, a GIS professional working in Utah. They discuss the role of GIS in emergency response, the ever-changing nature of maps, and how emergency dispatchers can better direct responders. For Your Information: Project Lifesaver: https://projectlifesaver.org/ Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org
Triaging Trans Patients with Jamie Foster
February 05, 2019 19:00Isabel talks with Jamie Foster, a trainer for the South Western Ambulance Service in the U.K. They discuss what "transgender" means, which medical protocols are impacted by the caller's gender, and how the EMD can balance getting the right information with giving good customer service. For Your Information: U.K. NAVIGATOR: https://uknavigator.emergencydispatch.org/ OED definition of transgender: (adj.) Designating a person whose sense of personal identity and gender does not correspond to tha...
Mental Health First Aid with Julie Hardle
January 22, 2019 19:00Isabel talks with Julie Hardle, Manager of Recovery and Resiliency for Optum Salt Lake County. They discuss the origin of Mental Health First Aid, rituals to put in your self-care toolbox, and how common mental illness is. For Your Information: Read more about the history of Mental Health First Aid: https://www.mentalhealthfirstaid.org/about/ Read more about how the PTSD of emergency dispatchers compares to that of combat veterans: https://aedrjournal.org/differences-in-ptsd-symptomatology-be...
NENA Cried Power with Ty Wooten
January 08, 2019 19:00Isabel talks with Ty Wooten, NENA's Director of Education. They discuss the role of NENA in 911, how training and professionalism are related, and educating the public about what exactly emergency dispatchers do. For Your Information: GIS is an acronym for "geographic information system," a system designed to capture, store, manipulate, analyze, manage, and present spatial or geographic data. Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (do...
Q is for You with Chris Bradford
December 25, 2018 19:00Isabel talks with Chris Bradford, an instructor for IAED and founder of Protocol Support, LLC. They discuss the role of ED-Qs, how Q's and research interact, and the differences between QA and QI. Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org
People Helping People with Jerry Overton
December 11, 2018 19:00Isabel talks with Jerry Overton, President of the International Academies of Emergency Dispatch. They discuss the importance of studying low acuity calls, the role of an IRB in research, and IAED's focus for the future. For Your Information: Gerontology: the scientific study of old age, the process of aging, and the particular problems of old people. HHS: Health and Human Resources Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org
Time After Time with Janette Turner
November 27, 2018 19:00Isabel talks with Janette Turner, Director of Health Services Research at the University of Sheffield. They discuss alternative performance and quality indicators for ambulance services, whether or not quick dispatch results in better outcomes, and how exactly ambulance-related research is conducted. For Your Information: Link to the study: https://www.england.nhs.uk/wp-content/uploads/2017/07/ARPReport_Final.pdf Want to get involved in a study? Have a question? Email us at dispatchindepth @...
Play to Your Strengths with Kim Rigden
November 13, 2018 19:00Isabel talks with Kim Rigden, associate director of accreditation at IAED. They discuss the philosophy of catching people doing it right, strengths-based feedback formulas, and common hurdles to accreditation. For Your Information: Due to the complex nature of the task/type distinction of feedback, IAED created strengths-based feedback so the ED-Q does NOT have to figure out if a task is a promotion task (creative) or prevention task (accuracy-based) and react accordingly with positive or ...
It Takes a System with Dr. Kevin Seaman
October 30, 2018 19:00Isabel talks with Dr. Kevin Seaman, director of the Maryland Resuscitation Academy. They discuss the role of emergency dispatchers in the chain of survival, the value of case studies in research, and the biggest barriers to improving cardiac survival rates. For Your Information: Link to Dr. Levy's podcast: https://aedrjournal.org/resuscitate-me-one-more-time-with-dr-matthew-levy/ Link to Resuscitation Academy: http://ramaryland.org/ Want to get involved in a study? Have a question? Email us a...
Kind, Caring, and Compassionate with Andrew Tucker
October 16, 2018 19:00Isabel talks with Andrew Tucker, an ED-Q for the Welsh Ambulance Service. They discuss what makes the Welsh Ambulance Service unique, how to help EMDs develop empathy, and ways to make feedback a more painless process. For Your Information: Choose Wisely campaign: http://www.makingchoicestogether.wales.nhs.uk/home Read the Research Brief about CPR Barriers featuring Craig Sturgess's call: https://aedrjournal.org/do-cpr-calls-have-barriers/ Listen to the Craig Sturgess call: https://aedrjourn...
Writing the EMD Bible with Kate Dernocoeur
October 02, 2018 19:00Isabel talks with Kate Dernocoeur, co-writer of Principles of EMD. They discuss how the textbook on EMD was written, the difference between classroom learning and street sense, and the special role of emergency dispatchers in EMS. For Your Information: Kate's website: www.katedernocoeur.com Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org
Handling Psychosocial Callers with Heinz Novosad
September 18, 2018 19:00Isabel talks with Heinz Novosad, an instructor, implementer, and reviewer for IAED. They discuss EMS in Austria, research Heinz conducted on callers with psychosocial issues, and how emergency dispatchers can increase their awareness of such problems. For Your Information: Definition of psychosocial: relating to the interrelation of social factors and individual thought and behavior (examples: depression, anxiety, chronic fatigue, etc.). Consumer confusion: https://www.researchgate.net/public...
Resuscitate Me One More Time with Dr. Matthew Levy
September 04, 2018 19:00Isabel talks with Dr. Matthew Levy, Medical Director of the Howard County Department of Fire and Rescue Services. They discuss the traits of high quality CPR, steps to improving the entire emergency response system, and bridging the gap between emergency dispatchers and responders. For Your Information: Learn more about the Maryland Resuscitation Academy: http://ramaryland.org/ Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org
Mixed Messages with Dr. Elizabeth Ellcessor
August 21, 2018 19:00Isabel talks with Dr. Elizabeth Ellcessor, an assistant professor of media studies at the University of Virginia. They discuss the importance of accessibility in media, technological evolution in dispatch centers, and public expectations about 911. For Your Information: Telephony: the activity or process of communicating by phone https://mediastudies.virginia.edu/people/eae2f http://www.lizellcessor.org/?page_id=391 Send an email to liz @ virginia (dot) edu if you would like to get involved ...
Playing with Fire 7 with Gary Galasso
August 07, 2018 19:00Isabel talks with Gary Galasso, retired Deputy Fire Chief and current chair of IAED's Fire Council of Standards. They discuss FPDS version 7, including new protocols, what changes were made, and what spurred those changes. For Your Information: 2017 California wildfire casualty numbers: https://www.cbsnews.com/news/california-fires-a-rising-toll-in-deaths-and-dollars/ Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org
RoboDispatcher with Nick Nudell
July 24, 2018 19:00Isabel talks with Nick Nudell, interim EMS chief for UC Health in Colorado and the chief data officer for The Paramedic Foundation. They discuss the difference between artificial intelligence and machine learning, how AI can enhance the emergency dispatch experience, and whether or not emergency dispatchers will ever be replaced by robots. For Your Information: Nick's article on AI in AEDR: https://aedrjournal.org/artificial-intelligence-for-us/ Information on the origin of the Data Informati...
An Emergency by Any Other Name with Ross Rutschman and Ken Hotaling
July 10, 2018 19:00Isabel talks with Ross Rutschman and Ken Hotaling, two implementations experts and program administrators with Priority Dispatch. They discuss cultural differences in handling emergencies, how the protocol is implemented in other countries, and a study that's trying to find out if people around the world describe medical symptoms in the same way. Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org
Bridging the Gap with Tony Guido
June 26, 2018 19:00Isabel talks with Tony Guido, a program administrator for Priority Dispatch. They discuss the value of positive feedback, bridging the gap between communication centers and first responders, and tangible benefits of achieving ACE. Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org
The Heart of the Matter with Dr. Chris Olola
June 12, 2018 19:00Isabel talks with Dr. Chris Olola, the director of research and biomedical informatics at the IAED. They discuss the role of emergency dispatch in patient care, heart attacks coded as ALPHA at dispatch, and the future of the research team. For Your Information: AMI: Acute Myocardial Infarction Dr. Olola's study about heart attacks coded as ALPHA at dispatch: https://aedrjournal.org/characteristics-of-acute-myocardial-infarction-cases-coded-as-low-acuity-at-dispatch/ Want to get involved in a ...
The Rest of the Story with Sherri Stigler
May 29, 2018 19:00Isabel talks with Sherri Stigler, Training and Operations Manager for Waukesha County Communications. They discuss Sherri's background in emergency communications, how giving emergency dispatchers closure reduces burnout, and tips for implementing a similar program in your center. For Your Information: An article Sherri wrote about the study: https://iaedjournal.org/black-hole-no/ "Providing Dispatchers 'The Rest of the Story'" research poster: https://aedrjournal.org/providing-dispatchers-th...
Silence is Not Always Golden with Dr. Heidi Feldman
May 15, 2018 19:00Isabel talks with Dr. Heidi Feldman, a conversation analyst at Northeastern University. They discuss active silent callers, the four-second rule, and qualitative research. For Your Information: The "Four-Second Rule" for Identifying the Active Silent 911 Caller: https://aedrjournal.org/the-four-second-rule-for-identifying-the-active-silent-911-caller/ Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org
Measure Twice Dispatch Once with Vincent Robbins
May 01, 2018 19:00Isabel talks with Vincent Robbins, president and CEO of MONOC. They discuss why objective measurement is so important, the problems associated with using lights and sirens in an emergency response, and the steps to help local leaders and community members have realistic expectations about response times. For Your Information: MONOC: https://www.monoc.org/newPub/index.cfm The Savvik Foundation: http://www.savvik.org/Vendors-And-Distributors/Vendors/North-Central-EMS Meaningful Metrics article:...
Come Together Right Now Over Research with Dr. Louisa Stark and Heather Coulter
April 10, 2018 19:00Isabel talks with Dr. Louisa Stark, professor of human genetics and director of the Genetic Science Learning Center, and Heather Coulter, Community Liaison for the Community Outreach and Collaboration Core of the Center for Clinical and Translational Science. They discuss the definition of translational science, the importance of community collaboration in research, and the role of trust and transparency in working with the public. For Your Information: Genetic Science Learning Center: http:/...
The Bright Side of Q with Kevin Pagenkop
March 27, 2018 19:00Isabel talks with Kevin Pagenkop, a member of the ED-Q Council of Standards. They discuss how ED-Qs experience stress differently than line dispatchers, how giving positive recognition can help combat "the sponge effect," and how giving critical feedback can be just as hard as receiving it. Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org
Respect Resistance with Mike Taigman
March 13, 2018 19:00Isabel talks with Mike Taigman, Improvement Guide for FirstWatch. They discuss how data can be used to reduce human suffering, the benefits of listening to people who are resistant to change, and EMS Agenda 2050. For Your Information: FirstWatch: https://www.firstwatch.net/ Edwards Deming: -The 14 Points of Management https://www.youtube.com/watch?v=tsF-8u-V4j4 -The System of Profound Knowledge https://deming.org/explore/so-pk EMS Agenda 2050: http://emsagenda2050.org/ Want to get involved ...
A Room Full of Nerds with Dawn Faudere and Rich Lindfors
February 27, 2018 19:00Isabel talks with Dawn Faudere, Operations Supervisor at Johnson County Emergency Communications, and Rich Lindfors, Total Quality Improvement Manager at Richmond Ambulance Authority. They discuss what it's like to be an amateur in research, the studies they conducted at their individual centers, and the research workshop at Navigator. Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org
Bends in the Pipe with Allen Siorek
February 13, 2018 19:00Isabel talks with Allen Siorek, retired Gainesville Fire Rescue District Chief. They discuss the research projects required for graduation from the National Fire Academy's Executive Fire Officer Program, how realistic NFPA response time standards are, and the shift toward evidence-based practices in the fire service. For Your Information: Executive Fire Officer Program: https://www.usfa.fema.gov/training/nfa/programs/efop.html NFPA: National Fire Protection Association https://www.nfpa.org/ W...
Professor Popsicle Dives Again with Dr. Gordon Giesbrecht
January 30, 2018 19:00Isabel talks with Dr. Gordon Giesbrecht, also known as Professor Popsicle, the world's foremost authority on freezing to death. They discuss the ethics of freezing people, the 1-10-1 principle, and the best way to get out of a sinking vehicle. For Your Information: IRB: Institutional Review Board (an administrative body that protects the rights and welfare of human research subjects) Article in Outside Magazine https://www.outsideonline.com/1821211/meet-prof-popsicle Demonstrating the 1-10-1 ...
You've Got Me Doing Emotional Labor with Dr. Sharon Mastracci and Ian Adams
January 09, 2018 19:00Isabel talks with Dr. Sharon Mastracci, an expert in emotional labor, and Ian Adams, a doctoral student and former law enforcement officer. They discuss the role of emotional labor in emergency dispatch, the correlation between high emotional labor and high sense of fulfillment in careers, and the need to highlight the job being done by emergency dispatchers. For Your Information: Emotional Labor and Crisis Response: Working on the Razor's Edge (https://www.amazon.com/Emotional-Labor-Crisis-R...
You’ve Got Me Doing Emotional Labor with Dr. Sharon Mastracci and Ian Adams
January 09, 2018 16:05 - 53 minutes - 73.5 MBIsabel talks with Dr. Sharon Mastracci, an expert in emotional labor, and Ian Adams, a doctoral student and former law enforcement officer. They discuss the role of emotional labor in emergency dispatch, the correlation between high emotional labor and high sense of fulfillment in careers, and the need to highlight the job being done by emergency dispatchers. For Your Information: Emotional Labor and Crisis Response: Working on the Razor’s Edge (https://www.amazon.com/Emotional-Labor-Cr...
O Come, All Ye Burned Out with Kim Rigden
December 27, 2017 19:00Isabel talks with Kim Rigden, psychology enthusiast and the associate director of accreditation at IAED. They discuss the importance of positive psychology in a field as stressful as emergency dispatch, the concept of feedforward, and small things you can do to make your outlook a little more positive. For Your Information: VIA Strengths Survey (https://www.viacharacter.org/survey/account/register) Handout from The Psychology of the 911 Call (https://cloud.prioritydispatch.net/index.php/s/8RW...
Stroke of Genius with Chuck Gipson
December 12, 2017 19:00Isabel talks with Chuck Gipson, Quality and Education Manager for MEDIC EMS. They discuss how emergency dispatchers were instrumental in getting the prehospital stroke alert off the ground, the importance of getting a stroke patient help as soon as possible, and building trust between dispatch centers, paramedics, and hospitals. For Your Information: MEDIC EMS (http://www.medicems.com/) tPA (Tissue Plasminogen Activator): a medicine that helps break down blood clots that is primarily used to ...
How to Train Your Dispatcher with Bonni Stockman and Jordan Sebresos
November 28, 2017 19:00Isabel talks with Bonni Stockman, the associate director of instructor services for IAED, and Jordan Sebresos, a senior instructional designer for Priority Dispatch. They discuss training needs in a dispatch center, the best methods for educating emergency dispatchers, and the qualities of a good instructor. For Your Information: Excited delirium: a condition that presents with psychomotor agitation, delirium, and sweating. It may include attempts at violence, unexpected strength, and very hi...
We Got Rhythm with EJ Hinterman and Holly Downs
November 14, 2017 19:00Isabel Gardett talks with EJ Hinterman, captain of the Draper City Fire Department, and Holly Downs, a training coordinator for Salt Lake Valley Emergency Communications Center, about a metronome study they both recently participated in. They discuss the low percentage of bystanders who are comfortable with providing CPR, how to get people to perform CPR at the correct rate, and the value of emergency dispatchers and responders participating in research. For Your Information: Bystander CPR st...
Whose Triage Is It Anyway? with Dr. Conrad Fivaz and Gigi Marshall Knight
October 31, 2017 19:00Isabel talks with Dr. Conrad Fivaz, the clinical director of Priority Solutions, and Gigi Marshall Knight, Emergency Communication Nurse System (ECNS) program administrator. They discuss the goals of secondary triage, the importance of studying low acuity calls, and how ECNS affects emergency dispatchers. For Your Information: Priority Solutions Inc™: http://www.prioritysolutionsinc.com/ Ambulate: to walk or move about The abstract for the ALPHA study mentioned by Isabel at 17:58: https://www...
Police Research Academy with Chris Knight and Meghan Broadbent
October 17, 2017 19:00Isabel Gardett talks with Chris Knight, a member of the Police Council of Standards for the International Academies of Emergency Dispatch (IAED), and Meghan Broadbent, a research data analyst for IAED. They discuss how to balance data from research with police experience, the current trend of the public calling for more data collection regarding police, and the role of emergency dispatch in both. For Your Information: Link to Brett's podcast Acuity: severity of the call Want to get involved i...
Cardiac Arrested Development with Marc Gay
September 27, 2017 19:00Isabel talks with Marc Gay, one of the world's foremost experts on CPR and resuscitation. They discuss the levels of evidence for which resuscitation research qualifies, when to use ventilation first and when to use compressions first, and the future of dispatch-assisted CPR. For Your Information: Heart and Stroke Foundation of Canada (http://www.heartandstroke.ca/) American Heart Association/AHA (http://www.heart.org/HEARTORG/) International Liaison Committee on Resuscitation/ILCOR (http://w...
Dial T for Transfer with Ivan Whitaker
September 27, 2017 19:00Isabel talks with Ivan Whitaker, Medical Program Director for Priority Dispatch Corp. They discuss the need for protocols that deal specifically with inter-facility transfers, the importance of research-based evidence to justify an ambulance ride to insurance companies, and how the transfer protocol fits in with the Medical Priority Dispatch System. For Your Information: Accredited emergency communication centers (http://www.emergencydispatch.org/Accreditation) Want to get involved in a study...
Dawn of Emergency Dispatch Research with Brett Patterson
September 26, 2017 19:00Isabel talks with Brett Patterson, the chair of the Medical Council of Standards for the IAED. They discuss the why and how of getting involved with research, what it means that a dispatch system is "evidence-based," and how to enact change to protocols using research. For Your Information: Sepsis (https://en.wikipedia.org/wiki/Sepsis) ABCs (https://en.wikipedia.org/wiki/ABC_(medicine)) AHA (http://www.heart.org/HEARTORG/) Hypoxic seizure (https://en.wikipedia.org/wiki/Cerebral_hypoxia) Edwar...