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Dispatch in Depth

146 episodes - English - Latest episode: 3 days ago - ★★★★★ - 30 ratings

“Dispatch in Depth” is the only podcast that delves into the why and how of emergency dispatch. Each episode we will talk with a different researcher about the work they’re doing to make emergency dispatch as safe and effective as possible worldwide. “Dispatch in Depth” is the official research podcast of the International Academies of Emergency Dispatch.

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Episodes

The Importance of Peer Support Programs with Melissa Alterio

November 09, 2021 00:00

Melissa Alterio, Director of Emergency Communications at Cobb County 911, discusses her paper “Peer Support Programs – Mitigating the Emotional Effects of Vicarious Trauma Experienced by 911 Dispatchers.” She talks about the methods for writing it and the takeaways for emergency dispatchers.    For Your Information:  Read Melissa’s paper: https://www.researchgate.net/publication/343403733_Peer_Support_Programs-_Mitigating_the_Emotional_Effects_of_Vicarious_Trauma_Experienced_by_911_Dispat...

In Short Supply with Cait Welch

October 26, 2021 00:00

Cait Welch, Quality Assurance Officer and Coordinator at Manatee County Sheriff’s Office in Florida, discusses how to cope with working in an understaffed center, including ways to approach recruiting, retention, and positivity.     For Your Information:  Learn more about Manatee County Sheriff’s Office: https://www.manateesheriff.com/  Contribute to a fund for one of the Manatee County Sheriff’s Office employees who has lost her husband: https://www.gofundme.com/f/atwuhd-help-jordan-tak...

Play Your ACE with Kim Rigden

September 28, 2021 00:00

Kim Ridgen, Associate Director of Accreditation for the IAED, discusses barriers and drivers of success dispatch agencies face when they are trying to become accredited centers of excellence (ACEs), including agency culture, timeline for the achievement, and protocol compliance.  For Your Information:  Read the paper (or just the abstract) here: https://aedrjournal.org/for-us-its-the-only-way-characteristics-of-ace-achievement-and-barriers-to-success/  

Building Public Relations in Public Safety with Alexia Jobson and Adam Heinz

September 14, 2021 00:00

Alexia Jobson and Adam Heinz from the Regional Emergency Medical Services Authority (REMSA Health) in Reno, Nevada, discuss some PR basics for your dispatch agency, including social media tips and ways to improve your relationship with the media. For Your Information: Find out more about REMSA Health here: https://www.remsahealth.com/

The Power of Storytelling with Ricardo Martinez II

August 31, 2021 00:00

Ricardo Martinez II, host and creator of the Within The Trenches podcast, discusses how Within the Trenches got started, how it’s grown since then, and what it means to emergency dispatchers to have a platform where they can share their stories and connect with their colleagues across continents. For Your Information: Listen to Within the Trenches here (or wherever you get your podcasts): https://www.withinthetrenches.net/podcast

Outreach for the Stars with Amanda Lindgren and Ben Bills

August 03, 2021 00:00

Amanda Lindgren and Ben Bills with the El Paso-Teller 9-1-1 Authority discuss their agency’s outreach program, including opt-in phone alerts for residents, a 28-foot mobile classroom, and a podcast of their own.    For Your Information:  El Paso-Teller 9-1-1 Authority’s official website: http://elpasoteller911.org/  Listen to El Paso-Teller's podcast 9-1-1 Weight in Gold: https://elpasoteller911.org/321/Podcast   National Public Safety Educator Forum’s website: https://www.911npef.org/ ...

The Next Generation of Dispatchers with Lori Henricksen

May 25, 2021 00:00

Lori Henricksen, director of the emergency telecommunications program for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas (Nevada), discusses the creation of her program and the challenges it presents, as well as the benefits of training teenagers for careers in first response.  For Your Information: Lori will be speaking at NAVIGATOR 2021! Check out her session “From High School to High Stress: One High School is Training the First Responders of the Future” o...

The Hall Ambulance Way with Lavonne Hall and Mark Corum

April 27, 2021 00:00

Lavonne C. Hall, president and CEO, and Mark Corum, director of media services, discuss the history of Hall Ambulance Service. Hall Ambulance is based in Bakersfield, California, and is celebrating its 50th anniversary this year. They talk about how it started and the milestones it’s achieved along the way. For Your Information: Learn more about Hall Ambulance Service on their website: https://hallamb.com/ Facebook: @hallambulanceservice Instagram: @hallambulance Twitter: @hallambulance 

How to 911 with Erica Snyder and Sami Pohl

April 13, 2021 00:00

Sami Pohl and Erica Snyder, dispatchers with the City of Loveland Emergency Communications Center in Loveland, Colorado, discuss their podcast How to: 911, which they use to answer common questions and misconceptions held by the public about emergency services. For Your Information:Check out How to: 911 on other platforms: https://linktr.ee/Howto911Email the podcast hosts directly: howto911 (at) cityofloveland (dot) orgLoveland Emergency Communications Center: https://www.facebook.com/lovelan...

One Step at a Time with Sean Ash

March 30, 2021 00:00

Sean Ash, an Emergency Call Handler for the London Ambulance Service NHS Trust discusses how he got into emergency dispatching as well as what it’s like to be a dispatcher with a disability.  For Your Information: Read the Journal of Emergency Dispatch article about Sean: https://iaedjournal.org/one-step-at-a-time/  Donate to Sean’s fundraiser: https://www.justgiving.com/fundraising/goingthextramile  Get in touch with Sean: http://facebook.com/seanashx

High Expectations and High Support with Chaplain Russ Myers

March 02, 2021 19:00

Chaplain Russell Myers, Allina Health EMS, talks about the role of chaplains in EMS and emergency dispatch. He discusses research he's conducted about the most stressful EMS calls as well as things to consider when deciding whether to bring a chaplain into your center. For Your Information: Ask Chaplain Myers your questions directly at russellnmyers (at) yahoo (dot) com. Be on the lookout for Russ's upcoming book, "Because We Care: A Handbook for Chaplaincy in Emergency Medical Services." Rea...

Brock's Law with Kim Ruether

February 16, 2021 19:00

Kim Ruether, founder of Project Brock, gives some background on "Brock's Law" and Project Brock, a nonprofit dedicated to preventing sudden cardiac arrest in young people through awareness, education, and action. For Your Information: Read the Journal article about Brock's Law: https://iaedjournal.org/meet-brock/Learn more about Project Brock: https://projectbrock.com/Project Adam: https://www.projectadam.com/HeartsafeschoolsFind out how to protect youth from SCA: https://parentheartwatch.or...

Catching Up with Qatar with Andre Jones

January 18, 2021 19:00

Andre Jones, Assistant Executive Director of Communications and Control Centers for Hamad Medical Corporation, talks about what it's like being in emergency communications in Qatar and dispenses some leadership best practices. For Your Information: Read Andre's articles: https://iaedjournal.org/?s=andre+jones Connect with Andre: https://www.linkedin.com/in/andre-jones-mpa-ms-enp-phd-student-2598362a/ Learn more about Hamad Medical Corporation: https://www.hamad.qa/EN/Hospitals-and-services/Am...

Shaking Up the Status Quo with Captain Kevin Haight

January 05, 2021 19:00

Captain Kevin Haight, Commander of Statewide Emergency Communications in Idaho, talks about his master's thesis on the reclassification of emergency dispatchers, including why the current classification is a problem and what steps need to be taken to fix it. For Your Information: Read the thesis—9-1-1: What's Our Emergency? Diagnosing a Struggling Occupation Serving a Neglected System: https://calhoun.nps.edu/handle/10945/64917 Check out the Denise Amber Lee Foundation: https://www.deniseambe...

The Other End of the Line with Jennifer Chap

December 22, 2020 19:00

Jennifer Chap, co-founder of BuddyCPR and StrataVerve, discusses sudden cardiac arrest (SCA) from a caller's perspective. She talks about the experience she had when her husband went into SCA and shares the findings of her research and work to improve public awareness and understanding of this topic. For Your Information: Sudden Cardiac Arrest (SCA) is a life-threatening emergency that occurs when the heart suddenly stops beating. It strikes people of all ages who may seem to be healthy, even...

Heart to Heart with Dr. Dan Cox

December 08, 2020 19:00

Dr. Dan Cox, Board President of the Utah Chapter of the American Heart Association (AHA), discusses the AHA's objectives, how community outreach can still function during the COVID-19 pandemic, and whether compressions-only CPR is effective. For Your Information: Check out the AHA's website: https://www.heart.org/

All About Proposals for Change with Brett Patterson

November 24, 2020 19:00

Brett Patterson, Chair of the Medical Council of Standards for the IAED, discusses Proposals for Change (PFCs), a key part of the process of protocol evolution that keeps it as up-to-date as possible. He explains how PFCs came about, what makes a compelling proposal, and some common mistakes made when submitting one. For Your Information: Read Brett's FAQ articles: https://iaedjournal.org/category/best-practices/faq/ Submit a PFC: https://www.emergencydispatch.org/what-we-do/proposal-for-chan...

Raising Awareness of Rural Suicide Calls with Adrianne Miller

November 10, 2020 19:00

Adrianne Miller, QA/QI and ETC instructor for Ford County 911 Communications, discusses dealing with suicide calls in rural areas, whether from the callers themselves or from people reporting the aftermath. She talks about her own personal experiences with these calls and the resources emergency dispatchers can use to recover from them. For Your Information: National Suicide Prevention Lifeline: 800-273-8255

Connect and Serve with Samantha Hawkins

October 27, 2020 19:00

Samantha Hawkins, communications officer with Cobb County 911 in Marietta, Georgia, discusses the role of customer service in emergency dispatch, bias in the dispatch center, and what it's like to be a woman of color working in 911. For Your Information: Read Samantha's essays: https://www.humanize911.com/post/being-the-coworker-you-d-want-to-work-with https://www.911derwomen.com/blog/bigger-than-the-bias-being-a-person-of-color-in-911 Learn more about the care gap: https://aedrjournal.org/fi...

Giving the All-Clear with Janell Farr and Jenean Hansen

October 13, 2020 19:00

Janell Farr, president, and Jenean Hansen, head of programs and operations, discuss their nonprofit the All Clear Foundation, whose aim is to improve the health and wellbeing of first responders through resources like a peer-to-peer app, a mobile wellness tool, and a robust resource database. For Your Information: ResponderRel8 (https://responderrel8.com/)—peer-to-peer chat app which, in the absence of widespread peer support programs for all, enables first responders across the country to co...

Filling the Care Gap with Kate Jennings

September 29, 2020 19:00

Kate Jennings, executive director of Wellington Free Ambulance Clinical Communication Center in New Zealand, discusses her center's programs to text PDIs and PAIs to patients and do welfare checks. For Your Information: Check out the Wellington Free site: https://www.wfa.org.nz/

You've Got a Trend in Me with Kerri Hatt and Anthony Minge

September 15, 2020 19:00

Kerri Hatt, editor-in-chief of EMS1 magazine, and Anthony Minge, senior partner with Fitch & Associates, discuss the 2020 EMS Trend Report, which continues a five-year effort to identify how EMS providers, managers, and leaders perceive the challenges impacting the sustainability and future of the industry. For Your Information: Read the 2020 EMS Trend Report: https://www.ems1.com/ems-trend-report/articles/2020-ems-trend-report-heed-industry-warning-signs-commit-to-change-rwCWJuICXiSTQ54L/ EM...

You’ve Got a Trend in Me with Kerri Hatt and Anthony Minge

September 15, 2020 15:00 - 23 minutes - 21.2 MB

Kerri Hatt, editor-in-chief of EMS1 magazine, and Anthony Minge, senior partner with Fitch & Associates, discuss the 2020 EMS Trend Report, which continues a five-year effort to identify how EMS providers, managers, and leaders perceive the challenges impacting the sustainability and future of the industry.    For Your Information:  Read the 2020 EMS Trend Report: https://www.ems1.com/ems-trend-report/articles/2020-ems-trend-report-heed-industry-warning-signs-commit-to-change-rwCWJuICXiSTQ...

BONUS EPISODE: Making Positive Change Where You Are with Rev. France A. Davis

September 08, 2020 19:00

Reverend France A. Davis, civil rights activist and advisory member of the IAED's new Diversity and Inclusion Board, discusses his background as an activist, the steps we need to take to achieve equality in America, and how emergency dispatch specifically can help effect change.

Data Left, Right, and Center with Dr. Chris Olola, Greg Scott, and Matt Hirschi

September 01, 2020 19:00

Dr. Chris Olola, Director of Research for the IAED, Greg Scott, Associate Director of Protocol Evolution, and Matt Hirschi, Data Analyst, discuss the IAED's data center: what it is, how it came to be, and how it can benefit your agency. For Your Information: Check out the data center dashboards: https://www.emergencydispatch.org/data-center-dashboards Have a question for the research team? Email them at ARCresearchteam @ emergencydispatch (dot) org.

In It to WIN It with Chandy Ghosh and Monica Million

August 18, 2020 19:00

Chandy Ghosh and Monica Million, co-founders of NENA's WIN initiative, discuss the need for spaces dedicated to women in 911 as well as WIN's objectives. Learn more about WIN: https://www.nena.org/page/win

Freedom House Ambulance Service with Kari Dickerson

August 04, 2020 19:00

Kari Dickerson, firefighter, paramedic, and Director of Diversity and Membership for the National EMS Museum, discusses Freedom House Ambulance Service, one of the first ever EMS programs, and its influence on modern emergency medicine. Want to learn more about Freedom House? These links are a good place to start: https://www.facebook.com/istandwithfreedomhouse/ http://traumedypodcast.com/episode-5-freedom-house-director-gene-starzenski/ https://www.emsworld.com/article/1222574/forgotten-lega...

911der Women with Sara Weston

July 21, 2020 19:00

Sara Weston, senior project consultant for 911 Authority, discusses 911der Women, a group she created for women in careers touching 911 to connect with and support one another. For Your Information: https://www.911derwomen.com/ https://www.911training.net/post/911derwomen https://www.instagram.com/911derwomen/

911 Citizens' Academy with Sarah Smith

July 07, 2020 19:00

Sarah Smith, Public Information Officer for Pennington County Emergency Services Communication Center, discusses her center's 911 Citizens' Academy—what it is, who it's for, and how to institute one in your own center. For Your Information: https://www.pennco.org/citizens911 https://rapidcityjournal.com/news/local/dispatchers-offer-a-look-inside-the-nerve-center-of-emergency/article_c62b4418-7813-5739-9236-b7dfd86e7f98.html

911 Citizens’ Academy with Sarah Smith

July 07, 2020 15:00 - 13 minutes - 12.4 MB

Sarah Smith, Public Information Officer for Pennington County Emergency Services Communication Center, discusses her center’s 911 Citizens’ Academy—what it is, who it’s for, and how to institute one in your own center.  For Your Information:  https://www.pennco.org/citizens911   https://rapidcityjournal.com/news/local/dispatchers-offer-a-look-inside-the-nerve-center-of-emergency/article_c62b4418-7813-5739-9236-b7dfd86e7f98.html 

Implicit Bias with Liz Belmonte

June 23, 2020 19:00

Liz Belmonte, training supervisor at Cambridge Emergency Communications, discusses implicit bias, including how it can affect every step of an emergency police call, from the caller to the dispatcher to the responding police officer. For Your Information: Test your implicit biases: https://perception.org/research/implicit-bias/ Watch Dr. Mahzarin R. Banaji explain hidden biases: https://www.youtube.com/watch?v=XK_G-rkXenM&t=2s

An Isolated Existence with Jennet Sullivan

June 09, 2020 19:00

Jennet Sullivan, Accreditation and Compliance Coordinator for Cedar Park Police Department, discusses domestic violence and abuse by sharing her mother's experience and outlining things emergency dispatchers should remember when taking these calls. For Your Information: The following are resources for victims of domestic abuse and anyone wanting to learn more. www.thehotline.org/help/ Helping teenagers create healthy relationships: www.loveisrespect.org/ ncadv.org/ www.futureswithoutviolence....

Handle with Care with Tina DeCola

May 26, 2020 19:00

Tina DeCola, Communications Specialist Supervisor for Las Vegas Fire and Rescue, discusses the call that got her interested in human trafficking, signs emergency dispatchers can look for to spot potential trafficking calls, and the perspectives of trafficking victims. For Your Information: If you would like to contact Tina regarding her training on handling human trafficking calls, you can reach her at tdecola @ lasvegasnevada (dot) gov Denise Amber Lee Foundation: www.deniseamberlee.org/

More Than a Pile of Data with Todd Stout

May 12, 2020 19:00

Todd Stout, president and founder of FirstWatch, discusses the role of FirstWatch in COVID-19 surveillance, lessons learned from the Ebola virus outbreak, and the importance of emergency dispatchers increasing their resilience. For Your Information: FirstWatch website: www.firstwatch.net/ Learn more about Health Intelligence: www.firstwatch.net/hi/ Paramedic Chiefs of Canada webinar featuring FirstWatch, Snohomish County 911, and Orleans Parish Communication District: www.firstwatch.net/param...

The New Normal with Director Tyrell Morris

May 05, 2020 19:00

Director Tyrell Morris, Orleans Parish Communication District, discusses the implementation of Protocol 36: Pandemic, Epidemic, and Outbreak (Surveillance and Triage), the role of video triage in COVID-19 calls, and New Orleans's self-quarantine registry. For Your Information: OPCD's COVID-19 ECC Resources: opcdla.gov/covid-19-ecc-resources/ SHOWUP: S – Sincere; H–Honest; O–Optimistic; W–Well-informed; U–Upbeat; and P– Procedurally Compliant

COVID-19 Surveillance with Terry Peterson

April 28, 2020 19:00

Terry Peterson, Deputy Director of Snohomish County 911, discusses his center's implementation of Protocol 36: Pandemic/Epidemic/Outbreak (Surveillance or Triage), how things have changed for emergency dispatchers, and how they're planning for the future. For Your Information: Download Protocol 36 and stay up-to-date on COVID-19 communications: www.emergencydispatch.org/COVID-19-Communications Snohomish County 911's website: snohomishcountywa.gov/5589/COVID-19-Response

Welcome Back

April 24, 2020 21:14 - 1 minute - 1.34 MB

Welcome back to Dispatch in Depth, where we give you the stories behind the science of emergency dispatch. This is an official podcast of the International Academies of Emergency Dispatch, the world’s leading authority in dispatch science. I’m your host, Becca Barrus—writer and copy editor for the Journal of Emergency Dispatch. Are you a hardcore researcher? A data nerd? Are you neither of those but still want to stay up-to-date on the latest and greatest in dispatch? This podcast is for you...

Peering into the Future with Alissa Wheeler

January 07, 2020 16:00 - 19 minutes - 18.2 MB

In our final episode with Isabel as the host, Isabel talks with Alissa Wheeler, the new editor-in-chief of AEDR. They discuss the purpose of a peer-reviewed journal, the need for involving emergency dispatchers in research, and possibilities about an upcoming podcast.   For Your Information: Check out the research briefs: https://aedrjournal.org/research-briefs/ Peruse papers on AEDR: https://aedrjournal.org/ Submit your own paper: https://aedrjournal.org/submit/ Submit a poster: https:/...

Side Effects May Vary (Part 2) with Anne Camaro and Jeremy DeMar

December 10, 2019 19:00

Isabel talks with Anne Camaro, assistant director of administration and training with the Cambridge Emergency Communications Department, and Jeremy DeMar, director of emergency communications for the city of Springfield, MA. They continue the discussion about the friends and family of 911 stress survey, including how it was distributed and what its results mean for dispatch as a profession. Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot)...

Side Effects May Vary (Part 1) with Liz Belmonte and Adam Timm

November 26, 2019 19:00

Isabel talks with Liz Belmonte, training supervisor at Cambridge Emergency Communications, and Adam Timm, a 911 trainer and consultant. They discuss a survey about the effects of dispatch stress on emergency dispatchers' families, the importance of resilience, and things you can do now to minimize negative effects. Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org

Addressed to the Nines with Drew Cooper, M.C. Baldwin, and Dawn Dilego

November 12, 2019 19:00

Isabel talks with Drew Cooper of the Rural Utah Project, M.C. Baldwin of the Navajo Nation Addressing Authority, and Dawn Dilego of the Bluff Fire Department. They discuss a lack of formal addresses in the Navajo Nation, the steps being taken to improve the situation, and how it effects emergency response in the area. For Your Information: Rural Utah Project website: https://www.ruralutahproject.org Learn more about Plus codes: https://plus.codes Want to get involved in a study? Have a questi...

Advanced SEND with Bonni Stockman and Darren Judd

October 29, 2019 19:00

Isabel talks with Bonni Stockman, associate director of instructor services at IAED, and Darren Judd, program administrator for PDC. They discuss the development of the Advanced SEND protocol, how it works, and its purpose in emergency dispatch. For Your Information: More information on excited delirium: https://www.policeone.com/emotionally-disturbed-persons-edp/videos/reality-training-how-to-handle-excited-delirium-cases-64n16QYRUGYeiFmq/ Want to get involved in a study? Have a question? Em...

Preparing Your Poster with Dr. Chris Olola

October 15, 2019 19:00

Isabel talks with Dr. Chris Olola, IAED's Director of Research and Biomedical Informatics. They discuss what a research poster is, how to create one, and why you can and should submit one for NAVIGATOR 2020. For Your Information: Learn more about posters here: https://aedrjournal.org/poster-resources/ Need some more guidance? Use this step-by-step form: https://www.surveymonkey.com/r/Nav2020posters Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispat...

Restart a Heart with Jason Carlyon

October 01, 2019 19:00

Isabel talks with Jason Carlyon, Community and Engagement Coordinator for Yorkshire Ambulance Service. They discuss the origins of Restart a Heart day, the role of bystanders in cardiac arrest survival, and how to bolster community engagement via your ambulance service. For Your Information: International Liaison Committee on Resuscitation (ILCOR) website: https://www.ilcor.org/world-restart-a-heart-2019/ Restart a Heart website: https://www.restartaheart.yas.nhs.uk/ Want to get involved in a...

Turn the Bleed Around with Greg Scott and Dr. Paul Stiegler

September 03, 2019 19:00

Isabel talks with Greg Scott, IAED Associate Director of Protocol Evolution, and Dr. Paul Stiegler, emergency physician. They discuss the need for a new tourniquet protocol, the research that went into creating it, and the situations in which it will be used. For Your Information: Stop the Bleed: https://www.dhs.gov/stopthebleed Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org

Shedding Light on Shift Work with Andrew Moore-Ede

August 20, 2019 19:00

Isabel talks with Andrew Moore-Ede, a consultant for CIRCADIAN Light. They discuss the impact of shift work on the human body, how different wavelengths of light have different effects, and things to do to help regulate your circadian rhythm. For Your Information: CIRCADIAN's website: https://www.circadian.com/ Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org

Ethical Tension with Jerry Overton

August 06, 2019 19:00

Isabel talks with Jerry Overton, President of the International Academies of Emergency Dispatch and chair of IAED's institutional review board. They discuss the function of IRBs, the relatively recent shift in science to protecting the rights of its patients, and how research affects the protocol. Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org

Processing Trauma with Dr. David Rozek

July 23, 2019 19:00

Isabel talks with Dr. David Rozek, a clinical psychologist at the University of Utah. They discuss similarities between veterans and first responders, what cognitive processing therapy focuses on, and how to begin managing the effects of trauma in your own life right now. For Your Information: National Center for Veteran Studies (Utah chapter): https://veterans.utah.edu/ If you live in Utah and are an emergency dispatcher, you're eligible to participate in a clinical trial about Cognitive Pro...

Every Member a Mentor with Kim O'Donnell

July 09, 2019 19:00

Isabel talks with Kim O'Donnell, Commander for Communications Education & Quality Improvement for Toronto Paramedic Services. They discuss the role of curiosity in mentorship, the new feedback sandwich, and the difference between mentoring, training, and coaching. For Your Information: To learn more about leadership training, check out our podcast about the CCM program: https://aedrjournal.org/leadership-training-days-with-anthony-minge-and-joe-coons/ Want to get involved in a study? Have a q...

Every Member a Mentor with Kim O’Donnell

July 09, 2019 15:00 - 29 minutes - 27.2 MB

Isabel talks with Kim O’Donnell, Commander for Communications Education & Quality Improvement for Toronto Paramedic Services. They discuss the role of curiosity in mentorship, the new feedback sandwich, and the difference between mentoring, training, and coaching.   For Your Information: To learn more about leadership training, check out our podcast about the CCM program: https://aedrjournal.org/leadership-training-days-with-anthony-minge-and-joe-coons/   Want to get involved in a study?...

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