Connect and Serve with Samantha Hawkins
Dispatch in Depth
English - October 27, 2020 19:00 - ★★★★★ - 30 ratingsScience Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: Giving the All-Clear with Janell Farr and Jenean Hansen
Samantha Hawkins, communications officer with Cobb County 911 in Marietta, Georgia, discusses the role of customer service in emergency dispatch, bias in the dispatch center, and what it's like to be a woman of color working in 911.
For Your Information:
Read Samantha's essays:
https://www.humanize911.com/post/being-the-coworker-you-d-want-to-work-with
https://www.911derwomen.com/blog/bigger-than-the-bias-being-a-person-of-color-in-911
Learn more about the care gap: https://aedrjournal.org/filling-the-care-gap-with-kate-jennings/
Learn more about 911der Women: https://aedrjournal.org/911der-women-with-sara-weston/