Dental Drills Bits

2-13 Asking For Money...Healthily

Accounts receivable looks awful. Insurance is just out of control. Does that describe your office? If so, don't be surprised. This is common! Sandy sees this on the regular. She and Richard teach us the proper workload split with front office staff, getting accurate insurance date before they deny something, so that--above of all--we can turn things around by asking patients and insurance for our money...healthily!   [email protected] 1-800-928-9289 www.ClassicPractice.com

2-12 Front Office Dream Team: Receptionist

Whether you have to re-allocate existing staff, or hire new, Sandy shows us super specific ways to forge our own front office dream team. Today's subject: your receptionist. What kind of person do you need to work the phones? What does a new patient letter look like? When should they be written? 😯 Grab a notepad and listen in as Sandy shares all this and more. [email protected] 1-800-928-9289 www.ClassicPractice.com

2-11 Sandy's Dream Schedule Part II

Sandy continues her from-the-ground-up scheduling philosophy. Richard asks about scheduling to a goal, keeping goals consistent, and the checklists and metrics your scheduler MUST know.   [email protected] 1-800-928-9289

2-10 Sandy's Dream Schedule Part I

When Richard asks Sandy about her scheduling philosophy, she shares her from-the-ground-up dream schedule. Oftentimes, practice owners inherit scheduling systems from sellers. But startup or acquisition, you can start working these systems into your practice now.   www.ClassicPractice.com 

2-9 Preventing Cancellations

Who's picking up the phone when your practice is closed? Is your front desk demonstrably disappointed and surprised when patients call in to cancel? Sandy digs into these situations and more. Plus, she shares a super-simple secret to learn about broken appointments well before they happen.

2-8 📞 Phones: Your Most Important Piece of Equipment

Being bad on the phones is the best way to drive away good patients. Sandy and Richard jump right into the best practices in phone etiquette. Grab a pen and take notes as Sandy gives us actionable gems about how many times you should let it ring, empathetic tone of voice, and why being assigned to the phone is not a bad thing--at all!

2-7 Don't Be Afraid Of Your Team

Richard and Sandy discover where dentists fail to take charge; keeping a "scoreboard", developing a lifestyle of learning, and how not to be afraid of your team. Listen now.   [email protected]

2-6 Building Out Effective Systems

As Sandy continues showing the process of working with her and her team, she talks keeping a 'scoreboard', firing the wrong people the right way, and how she trains your team to build out (and sustain) new, effective systems!   [email protected]

2-5 What To Do When Stress is Killing Your Practice

Some of us have reached the point where we don't want more money; we want less stress! Sandy teaches us when it's right to hire a consultant (and when it's wrong). Having helped countless practices uproot deep-set problems, she also shares what it took to help one practice shake free of the stress caused by hurtful employees unwilling to change. Plus, what it's like to work with Sandy and her Classic Practices team.

2-4 Do Your Patients Understand Urgency?

Last week Richard and Sandy discussed urgency with regard to team members. We now uncover the steps to take to maintain that same sense of urgency when communicating treatment plans to our patients. Sandy gives warnings about consistently mentioning a timeline, proper handoffs to team members, educating patients on the dangers of waiting, and more...

2-3 Does Your Team Understand Urgency?

Richard and Sandy jump into a conversation about urgency. With only a little urgency, we can fill dropped appointments faster, collect more overdue accounts, and reduce the amount of diagnosed treatment that goes unscheduled--plus, the simplest thing in the world your team could be doing now to get started. ** Take an online sample Wonderlic test now.

2-2 The Ultimate Morning Huddle

Dr. Richard Low joins the legendary Sandy Pardue in a brand new season of Dental Drill Bits! Today, after asking Sandy to sound off on the subject of morning huddles, we get a constant stream of actionable info. Who should attend, team members' actual responsibilities, and the antidote to the perceived need to micromanage are all covered in detail.

2-1 Meaningful, Consistent, Quality Team Meetings

Dr. Richard Low joins the legendary Sandy Pardue in a brand new season of Dental Drill Bits! Today, Richard strikes gold. When he mentions his friend's chaotic team meetings, Sandy opens up a treasure chest of information for the rest of us! When to schedule team meetings, how to make effective agenda outlines, KPI ownership (and a lot more)--all inside.

#19 LocalMed Low-Down

We're huge fans and it's no secret. Make it easy for patients to create a relationship with you and build your retention utilizing this system! 

1-19 LocalMed Low-Down

We're huge fans and it's no secret. Make it easy for patients to create a relationship with you and build your retention utilizing this system! 

1-17 Drs. Taher Dhoon & Chris Green

Dr. Taher Dhoon and Dr. Chris Green met up with Sandy Pardue at the Voices of Dentistry conference. Listen up as they talk about the efforts and strategies that have made their practices successful. 

#17 Drs. Taher Dhoon & Chris Green

Dr. Taher Dhoon and Dr. Chris Green met up with Sandy Pardue at the Voices of Dentistry conference. Listen up as they talk about the efforts and strategies that have made their practices successful. 

1-16 Dr. Grace Yum w/ Mommy Dentists at Voices of Dentistry

Dr. Grace Yum with Mommy Dentists in Business podcasts with Sandy Pardue and Lori Webre at the Voices of Dentistry booth. 

#16 Dr. Grace Yum w/ Mommy Dentists at Voices of Dentistry

Dr. Grace Yum with Mommy Dentists in Business podcasts with Sandy Pardue and Lori Webre at the Voices of Dentistry booth. 

1-15 The Dental Survival Guide w/ Buckeye Dental Productions

Missy Fryer joins Sandy Pardue and Lori Webre at the Voices of Dentistry podcasting booth to learn more about the Dental Office Survival Guide of 2019. Thanks for the opportunity to interview you to learn more, Buckeye!

#15 The Dental Survival Guide w/ Buckeye Dental Productions

Missy Fryer joins Sandy Pardue and Lori Webre at the Voices of Dentistry podcasting booth to learn more about the Dental Office Survival Guide of 2019. Thanks for the opportunity to interview you to learn more, Buckeye!

1-14 Wonderist Agency at Voices of Dentistry

It's easy to interview someone whose service you can stand behind! Sandy Pardue and Lori Webre met with Laura Maly and Michael Anderson of Wonderist Agency. 

# 14 Wonderist Agency at Voices of Dentistry

It's easy to interview someone whose service you can stand behind! Sandy Pardue and Lori Webre met with Laura Maly and Michael Anderson of Wonderist Agency. 

#18 3 Tips for Your Hygiene Department

We sit down with Therese, a Classic Practice consultant, to discuss common concerns in the Hygiene Department in offices throughout the United States. 

1-18 3 Tips for Your Hygiene Department

We sit down with Therese, a Classic Practice consultant, to discuss common concerns in the Hygiene Department in offices throughout the United States. 

#13 - Leadership Pep-talk with Dana Salisbury

What is your leadership style? Consider that you lead your team and you determine the culture and vibe that sets your practice apart from others. Your team feels it, your patients feel it. Your office's culture plays a significant part in your brand.

1-13 Leadership Pep-talk with Dana Salisbury

What is your leadership style? Consider that you lead your team and you determine the culture and vibe that sets your practice apart from others. Your team feels it, your patients feel it. Your office's culture plays a significant part in your brand.

1-12 Ground Marketing w/ Michael Arias

The Dental Marketer himself, Michael Arias, talks with Sandy Pardue and Dana Salisbury from the Delivering Wow seminar in Jamaica. Listen up for great practice tips, inspiration, and get to know Michael! For more information on how Michael can help you, check out thedentalmarketer.site to see how you can get GROUNDED! 

#12 Ground Marketing w/ Michael Arias

The Dental Marketer himself, Michael Arias, talks with Sandy Pardue and Dana Salisbury from the Delivering Wow seminar in Jamaica. Listen up for great practice tips, inspiration, and get to know Michael! For more information on how Michael can help you, check out thedentalmarketer.site to see how you can get GROUNDED! 

1-11 Customer Service Tips

Costly mistakes can happen in the first 10 seconds of a phone call to your practice. All front office staff need to be aware of forbidden phrases when communicating with patients.  Your entire team needs to know that the Internal Marketing Goals for the practice are to have more patients referring, higher treatment acceptance, more trust, and higher retention.  Check out this podcast to learn more on this topic. 

#11 Customer Service Tips

Costly mistakes can happen in the first 10 seconds of a phone call to your practice. All front office staff need to be aware of forbidden phrases when communicating with patients.  Your entire team needs to know that the Internal Marketing Goals for the practice are to have more patients referring, higher treatment acceptance, more trust, and higher retention.  Check out this podcast to learn more on this topic. 

#10 Maximizing Your Paperless Office

Dr. Gina Dorfman joins Sandy Pardue and Dana Salisbury discuss Yapi software and how it can be utilized to increase efficiency within the practice. 

1-10 Maximizing Your Paperless Office

Dr. Gina Dorfman joins Sandy Pardue and Dana Salisbury discuss Yapi software and how it can be utilized to increase efficiency within the practice. 

#9 The Importance of Oral Cancer Screenings w/ Amber Young

Amber Young shares the story of how she received her diagnoses of Clear Cell Odontogenic Carcinoma thanks to a routine hygiene visit.  Oral cancer screenings at routine hygiene visits only occur 1/5 of the time nationwide each year! This is our reason for sharing Amber's story of diagnosis and strength.

1-9 The Importance of Oral Cancer Screenings w/ Amber Young

Amber Young shares the story of how she received her diagnoses of Clear Cell Odontogenic Carcinoma thanks to a routine hygiene visit.  Oral cancer screenings at routine hygiene visits only occur 1/5 of the time nationwide each year! This is our reason for sharing Amber's story of diagnosis and strength.

1-8 Common HR Mistakes w/ Paul Edwards

Paul Edwards guest stars on Dental Drill Bits to discuss typical HR mistakes you want to avoid. This episode was recorded live at the Townie Meeting in Las Vegas.  To learn more about CEDR Solutions, check out www.cedrsolutions.com

#8 Common HR Mistakes w/ Paul Edwards

Paul Edwards guest stars on Dental Drill Bits to discuss typical HR mistakes you want to avoid. This episode was recorded live at the Townie Meeting in Las Vegas.  To learn more about CEDR Solutions, check out www.cedrsolutions.com

#7 The Importance of Tracking Your Numbers w/ Practice By Numbers

Sandy Pardue and Dana Salisbury interview Rohit Garg with Practice By Numbers to talk about the software and how Classic Practice Resources uses the data with clients.

1-7 The Importance of Tracking Your Numbers w/ Practice By Numbers

Sandy Pardue and Dana Salisbury interview Rohit Garg with Practice By Numbers to talk about the software and how Classic Practice Resources uses the data with clients.

1-6 Let's Talk Dental Web Content w/ Howie Horrocks

Recorded live at the Townie / Dentaltown Meeting in Las Vegas, NV. Sandy Pardue and guest host Dana Salisbury interview Howie Horrocks & Julie Mitchell of New Patients Inc. to discuss Dental Web Content for your dental practice. 

#6 Let's Talk Dental Web Content w/ Howie Horrocks

Recorded live at the Townie / Dentaltown Meeting in Las Vegas, NV. Sandy Pardue and guest host Dana Salisbury interview Howie Horrocks & Julie Mitchell of New Patients Inc. to discuss Dental Web Content for your dental practice. 

#5 Digital Marketing in Your Practice w/ The Dental Marketing Guy

1-5 Digital Marketing in Your Practice w/ The Dental Marketing Guy

1-4 Your Dream Practice w/ Dr. Bob Westerman & Dana Salisbury, Pt 1

Sandy Pardue hosts Dr. Bob Westerman and Dana Salisbury to discuss building your dream practice. This will be a multi-part feature and we look forward to discussing this more in future episodes. 

#4 Your Dream Practice w/ Dr. Bob Westerman & Dana Salisbury, Pt 1

Sandy Pardue hosts Dr. Bob Westerman and Dana Salisbury to discuss building your dream practice. This will be a multi-part feature and we look forward to discussing this more in future episodes. 

#1 Practice Management Talk, Part 1 of 2

Part 1 of 2: Sandy Pardue discusses tips on finding the missed opportunities in the administrative areas of the dental practice and gaining control over the practice schedule.

1-1 Practice Management Talk, Part 1 of 2

Part 1 of 2: Sandy Pardue discusses tips on finding the missed opportunities in the administrative areas of the dental practice and gaining control over the practice schedule.

#2 Practice Management Talk, Part 2 of 2

Part 2 of 2: Sandy Pardue discusses tips on finding the missed opportunities in the administrative areas of the dental practice and gaining control over the practice schedule.

1-2 Practice Management Talk, Part 2 of 2

Part 2 of 2: Sandy Pardue discusses tips on finding the missed opportunities in the administrative areas of the dental practice and gaining control over the practice schedule.

#3 Mark Dilatush with NPI Guest Stars

Sandy Pardue and Mark Dilatush of New Patients Inc. discuss marketing your practice.