Customer Service Academy
164 episodes - English - Latest episode: 3 days ago - ★★★★★ - 46 ratingsGreat customer service is the key to unlocking unparalleled sales growth. Customer Service Academy Radio features customer experience expert and award winning speaker Tony Johnson. Tony will share how to deliver the very best service to your customers and grow your business. Tony will interview leaders from best-in-class organizations and share his common sense approach to business success. Tony has led large and diverse teams in the restaurant, retail, and corporate spaces for decades and will share strategies and tactics that work in the real world on the front lines of service. Who's ready to IGNITE YOUR SERVICE!
Learn more today at https://www.igniteyourservice.com/comeback. You can also email me at [email protected] or call/text 606-356-7447.
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Episodes
10: Understanding Your Customers | Customer Service | Leadership Podcast
May 01, 2020 15:00 - 17 minutes - 24 MBIn this episode, Customer Service Expert and Trainer Tony Johnson discusses customer journey, empathy mapping, and understating your customers. Also, Tony will talk about how to be at your best when you are at your busiest. Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement...
Episode 9: The Great Service Comeback | Customer Service | Leadership Podcast
April 24, 2020 17:04 - 17 minutes - 24 MBIn this episode, Customer Service Expert and Trainer Tony Johnson discusses how to establish processes that will drive great service. Also, Tony will talk about how to be at your best when you are at your busiest. Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony ...
9: The Great Service Comeback | Customer Service | Leadership Podcast
April 24, 2020 17:04 - 17 minutes - 24 MBIn this episode, Customer Service Trainer and Speaker Tony Johnson discusses The Great Service Comeback and reopening post-coronavirus Also, Tony will talk about how to be at your best when you are at your busiest. Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony...
Episode 8: Amazing Processes for Fantastic Customer Service
November 21, 2016 15:03 - 12 minutes - 8.86 MBIn this episode, Customer Service Expert and Trainer Tony Johnson discusses how to establish processes that will drive great service. Also, Tony will talk about how to be at your best when you are at your busiest. Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE PASSION using his common sense approach to Customer engagement. ...
Episode 7: Why Front Line Associates Drive Great Customer Service
October 22, 2016 03:35 - 10 minutes - 7.15 MBIn this episode, Customer Service Expert and Trainer Tony Johnson will discuss why front line associates drive the service experience. Communication with the team is a key tactic for success. Also, we will talk about how pre-shift huddles can be an effective tool to drive engagement and business success. Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizati...
Episode 6: Executing Service Recovery When Things Go Wrong
October 11, 2016 13:00 - 11 minutes - 7.65 MBIn this episode, Customer Service Expert and Trainer, Tony Johnson will discuss how training and service recovery are the keys to delivering a great service experience. Also, we will discuss how being a fantastic listener can inspire your team to achieve greater success. Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE PASSION...
Episode 5: How Developing Leaders Will Improve Your Service
September 28, 2016 01:58 - 12 minutes - 8.34 MBIn this episode, Customer Service Expert and Trainer, Tony Johnson will discuss how leadership and developing managers can drive great Guest service. Also discussed is how a great blackjack dealer named Perry was a fantastic brand ambassador. Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE PASSION using his common sense approa...
Episode 4: Why Customer Don't Care About Your Excuses
September 20, 2016 12:00 - 10 minutes - 7.38 MBIn this episode, Customer Service Expert and Trainer, Tony Johnson will discuss how leaders can use observation to drive results and why perception equals reality when it comes to driving a great Guest experience. Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE PASSION using his common sense approach to Customer engagement. To...
3: Make Customer Service Your Super Power
September 13, 2016 13:00 - 10 minutes - 6.92 MBIn this episode, Customer Service Expert and Trainer, Tony Johnson will discuss how we can all use your super power of great service for the good of our Guests. We truly have the power to change someone's day for the better! Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE PASSION using his common sense approach to Customer...
Episode 3: Make Customer Service Your Super Power
September 13, 2016 13:00 - 10 minutes - 6.92 MBIn this episode, Customer Service Expert and Trainer, Tony Johnson will discuss how we can all use your super power of great service for the good of our Guests. We truly have the power to change someone's day for the better! Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE PASSION using his common sense approach to Customer...
2: Keep an Eye on the Details
September 06, 2016 13:00 - 10 minutes - 7.2 MBThe smallest details matter the most. Learn more in this quick podcast. Tony Johnson will discuss the best practices to improve your Customer service quickly by paying attention to every minute detail.
Episode 2: Keep an Eye on the Details
September 06, 2016 13:00 - 10 minutes - 7.2 MBThe smallest details matter the most. Learn more in this quick podcast. Tony Johnson will discuss the best practices to improve your Customer service quickly by paying attention to every minute detail.
Episode 1: Live From Walt Disney World
August 30, 2016 13:00 - 10 minutes - 7.15 MBIn this episode, Tony Johnson, Customer Service Expert and Speaker, will discuss how Disney keeps the magic alive. This was recorded on location at the Contemporary Resort at Walt Disney World. Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE PASSION using his common sense approach to Customer engagement. Tony has spoken t...
1: Live From Walt Disney World
August 30, 2016 13:00 - 10 minutes - 7.15 MBIn this episode, Tony Johnson, Customer Service Expert and Speaker, will discuss how Disney keeps the magic alive. This was recorded on location at the Contemporary Resort at Walt Disney World. Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE PASSION using his common sense approach to Customer engagement. Tony has spoken t...