10: Understanding Your Customers | Customer Service | Leadership Podcast
Customer Service Academy
English - May 01, 2020 15:00 - 17 minutes - 24 MB - ★★★★★ - 46 ratingsBusiness Education business customerservice leadership marketing Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
In this episode, Customer Service Expert and Trainer Tony Johnson discusses customer journey, empathy mapping, and understating your customers.
Also, Tony will talk about how to be at your best when you are at your busiest.
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Tony Johnson Customer Service Expert | Author | Trainer | Speaker
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
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Improve Your Customer Service with my Book:
TOGETHER WE SERVE: Four Proven Strategies to Create Winning Experiences for Your Guests and Your Team
Click to Purchase on Amazon.com
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