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46: Building Energy and Trust In Your Virtual Call Center With Steve Bederman
Customer Service Academy
English - January 08, 2021 20:24 - 26 minutes - 35.8 MB - ★★★★★ - 46 ratingsBusiness Education business customerservice leadership marketing Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
In this episode, I interview Steve Bederman, the CEO of NobelBiz, about success with virtual call center service.
Building great team experiences builds great call center experiencesDon't make jobs so complicated - make it simple for team members and call agents to take care of customers
Hire problem solvers into every part of your organizations to help them keep promises to customers and callers
Call center leaders must understand that call center agents are the heart of the organization
It's time for the great service comeback!
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Tony Johnson Customer Service Expert | Author | Trainer | Speaker
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