45: Customers Will Be Less Forgiving in 2021 - Here Are Your New Year's Strategies

In this episode, I talk about the key customer experience and business trends for 2021:

Realistic positivity will help motivate your team to achieve your goals.

Health and Safety Measures Must Be In Place, Front and Center, and Have Customer Facing Visibility. 

Customers Demand To Be More Than Transactions

 

It's time for the great service comeback!

 

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

 

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

 

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