47: 5 Powerful Guest Service Phrases

Customer Service Academy

English - January 15, 2021 18:52 - 16 minutes - 22.6 MB - ★★★★★ - 46 ratings
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Previous Episode: 46: Building Energy and Trust In Your Virtual Call Center With Steve Bederman

Next Episode: 48: A Mindful Approach to Transformation With Georgina Miranda

In this episode, I talk about 5 powerful phrases to help build your customer experience and protect your brand

Guest vs Customer Team vs Employee Try vs Do You're Welcome vs No Problem Apologies vs Not My Fault

It's time for the great service comeback!

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

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