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37: Your Team's Behaviors Will Define Your Reputation
Customer Service Academy
English - November 06, 2020 15:34 - 17 minutes - 24.2 MB - ★★★★★ - 46 ratingsBusiness Education business customerservice leadership marketing Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
In this episode, I talk about how to inspire the best behaviors from your team to create exceptional customer experiences:
Be clear about expectations Define on stage and off stage Set a great example as a leader
It's time for the great service comeback!
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Tony Johnson Customer Service Expert | Author | Trainer | Speaker
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