38: Using Technology to Drive Value for Your Customers With Justin Winter
Customer Service Academy
English - November 13, 2020 16:06 - 32 minutes - 45.2 MB - ★★★★★ - 46 ratingsBusiness Education business customerservice leadership marketing Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
In this episode, Justin Winter, CEO of Boostopia, joins us in the studio to discuss customer service and technology.
Technology is one piece of a larger customer engagement strategy
Artificial Intelligence (AI) is a great way to free up your team from answering the same basic questions, freeing them up to care for customers
Starting with your customer's most asked questions will help you dial in your AI experience
Qualitative and quantitative measures must be integrated to provide the best overall service experience
Self-service is about giving customers the tools they need to solve their problems with minimum effort
It's time for the great service comeback!
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Tony Johnson Customer Service Expert | Author | Trainer | Speaker
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