24: 4 Ways to Build an Authentic and Engaging Customer Experience

In this episode, I talk about the 4 ways to build an authentic, engaging customer experience

Experience - Great CX goes beyond service and hospitality to include everything that touches your customers Authenticity - Customers want genuine service moments with personality Personalization - Customers want experiences that feel just for them Technology - Tech that brings value and ease to customers

 

It's time for the great service comeback!

 

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

 

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

 

Check out my FREE Resources and Training Tools:

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