25: Stop Wasting Your Customer Feedback

In this episode, I talk about how to hear your customers and put their feedback to great use:

Leverage in person interactions Conduct targeted focus groups and intercept surveys Implement a formal VOC survey mechanism including Net Promoter Score Share the information within your business so everyone can help improve the customer experience

 

It's time for the great service comeback!

 

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

 

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

 

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