23: Giving Customers What They Want - A Winning Recipe for Growth

Customer Service Academy

English - July 31, 2020 16:13 - 16 minutes - 22 MB - ★★★★★ - 46 ratings
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Previous Episode: 22: Leading Teams to Deliver Amazing Guest Experiences With Clint Westbrook

Next Episode: 24: 4 Ways to Build an Authentic and Engaging Customer Experience

In this episode, I take a deeper dive into the Great Service Comeback Framework: Safety, Hospitality, Quality, and Simplicity

1. Customers demand safe and sanitary locations

2. Customers expect hospitality that delivers kindness and personalization

3. Customers rely on you to provide consistent quality

4. Customers prefer experiences that are easy and hassle free

It's time for the great service comeback!

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

Check out my FREE Resources and Training Tools:

Web: https://www.igniteyourservice.com/

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