CRM Rocks
140 episodes - English - Latest episode: about 1 month ago -The CRM Talk Show
Homepage Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Episodes
FastTrack Recognised Solution Architect with Matt Collins-Jones
June 14, 2024 00:00 - 47 minutes - 33.3 MBEpisode 138: Markus Erlandsson and Malin Martnes chatted with Matt Collins-Jones from Capgemini about his FastTrack Recognized Solution Architects in Power Automate. Matt posted a video a day on YouTube for more than a year. Matt starts by explaining his journey to the recognition and then what he has learned. Bio A hardworking, Power Platform … Continue reading FastTrack Recognised Solution Architect with Matt Collins-Jones The post FastTrack Recognised Solution Architect with Matt Collins...
Building XrmToolBox Plugins with Carl Cookson
May 14, 2024 00:00 - 37 minutes - 26.5 MBEpisode 137: Markus Erlandsson and Malin Martnes chatted with Carl Cookson about the plugins he made for XrmToolBox. Carl has written 7 plugins and contributed to two others. Carl starts by explaining what XrmToolBox helps with and how he has written multiple plugins. Bio As a driven, proven Solution Architect, I provide platforms and solutions … Continue reading Building XrmToolBox Plugins with Carl Cookson The post Building XrmToolBox Plugins with Carl Cookson first appeared on CRM Rocks.
Dual write with Yannick Reekmans
April 14, 2024 00:00 - 1 hour - 44.4 MBEpisode 136: Markus Erlandsson and Malin Martnes chatted with Yannick Reekmans from Qubix about Dual write. Yannick starts by explaining what Dual write is, what it is supposed to do and how it functions, then he begins to explain how the lack of documentation is making it hard to work with this great technology, harder than it … Continue reading Dual write with Yannick Reekmans The post Dual write with Yannick Reekmans first appeared on CRM Rocks.
Unique field service customer cases with Mark Christie
March 14, 2024 00:00 - 40 minutes - 28.3 MBEpisode 135: Markus Erlandsson and Malin Martnes chatted with Mark Christie from Proximo3 about unique field service customer cases. For the first time, we had to use a warning to sensitive listeners. Mark shared some of his experiences while working with some interesting and unusual field service cases. Bio Mark Christie has 19 Years of … Continue reading Unique field service customer cases with Mark Christie The post Unique field service customer cases with Mark Christie first appeared on...
2024 Release Wave 1
February 14, 2024 00:00 - 1 hour - 50.2 MBEpisode 134: Markus Erlandsson and Malin Martnes have collected three guests from their respective fields, Ben Vollmer about Field Service, Tricia Sinclair about Customer Service, and Benedikt Bermann about ALM. The episode finished with Malin Martnes sharing her best things in Customer Insights and Sales. The post 2024 Release Wave 1 first appeared on CRM Rocks.
Building an MVP Business with Kathrine Hogseth
January 14, 2024 00:00 - 38 minutes - 27.3 MBEpisode 133: Markus Erlandsson and Malin Martnes chatted with Kathrine Hogseth about being the CEO of a successful business, where most of the business applications MVP’s in Sweden work. Has she made CRM-K an MVP-factory or, do they get MVP’s because of the mindset she’s implemented in the company? What is that mindset? As the … Continue reading Building an MVP Business with Kathrine Hogseth The post Building an MVP Business with Kathrine Hogseth first appeared on CRM Rocks.
Customer Insights with Malin Martnes
December 14, 2023 00:00 - 48 minutes - 34.3 MBEpisode 132: Markus Erlandsson discusses with Malin Martnes about the new Customer Insights. Malin starts by explaining what the change from old Customer Insights and Marketing is and how it affects customers. Malin provides her insights into what she thinks about this change, how the license will change and a bit about all the new … Continue reading Customer Insights with Malin Martnes The post Customer Insights with Malin Martnes first appeared on CRM Rocks.
Directions Review with Andrew Bibby and Malin Martnes
November 14, 2023 00:00 - 47 minutes - 33.6 MBEpisode 131: Markus Erlandsson has a discussion with Andrew Bibby and Malin Martnes, or does he? Malin is taking over the episode and is interviewing Markus and Andrew about the Directions for Partners EMEA 2023 conference, which has a Business Central-focused conference. Why did we go? What did we learn? Bio Andrew: I’m part of … Continue reading Directions Review with Andrew Bibby and Malin Martnes The post Directions Review with Andrew Bibby and Malin Martnes first appeared on CRM Rocks.
Security and Governance with Foyin Olajide-Bello
October 14, 2023 00:00 - 36 minutes - 26.2 MBEpisode 130: Markus Erlandsson has a discussion with Foyin Olajide-Bello from Avanade about Governance and Security in the Power Platform. Foyin provides her insights with some do’s and don’ts, where she talks about environment strategies and what happens if you just use the default environment. Then Foyin continues into security where she discusses tenant isolation … Continue reading Security and Governance with Foyin Olajide-Bello The post Security and Governance with Foyin Olajide-Bello ...
10 Years of CRM Rocks
September 14, 2023 00:00 - 15 minutes - 11.7 MBEpisode 129: Markus Erlandsson thanks everyone for the 10 Years and invites a couple of guests to join in the celebration of CRM Rocks. The post 10 Years of CRM Rocks first appeared on CRM Rocks.
2023 Release wave 2 with Benedikt Bergmann
August 14, 2023 00:00 - 1 hour - 55.2 MBEpisode 128: Markus Erlandsson engages in a discussion with Benedikt Bergmann from CRM-Konsulterna about what is new in the 2023 release wave 2. Benedikt provides his insights into what he thinks are important changes and Markus gives his points. Bio Benedikt works as a Power Platform Consultant at CRM Konsulterna in Dynamics 365 CE and … Continue reading 2023 Release wave 2 with Benedikt Bergmann The post 2023 Release wave 2 with Benedikt Bergmann first appeared on CRM Rocks.
PCF in 2023 with Diana Birkelbach
July 14, 2023 00:00 - 51 minutes - 36.1 MBEpisode 127: Markus Erlandsson and Heidi Neuhauser engage in a discussion with Diana Birkelbach from Orbis regarding what is new in PCF. Diana provides insights into the evolution of PCFs lately and how they have changed towards the better, she then continues to go through the different variants to help us understand. Bio Diana Birkelbach … Continue reading PCF in 2023 with Diana Birkelbach The post PCF in 2023 with Diana Birkelbach first appeared on CRM Rocks.
Copilot for Power Platform and D365 with Lisa Crosbie
June 14, 2023 00:00 - 43 minutes - 30.6 MBEpisode 126: Markus Erlandsson and Heidi Neuhauser engage in a discussion with Lisa Crosbie from Barhead Solutions regarding the upcoming Copilot for Power Platform and Dynamics 365. Lisa provides insights into the evolution of AI features within the platform and where they show up, she then continues to talk about where the copilot can be … Continue reading Copilot for Power Platform and D365 with Lisa Crosbie The post Copilot for Power Platform and D365 with Lisa Crosbie first appeared on...
Cloud for healthcare with Jim Novak
May 14, 2023 00:00 - 52 minutes - 36.5 MBEpisode 125: Markus Erlandsson engages in a discussion with Jim Novak from Microsoft regarding the Cloud for healthcare industry solution. Jim provides insights into its evolution from an accelerator to a broader solution and sheds light on the significance of “cloud for” in its name. Furthermore, he emphasizes Microsoft’s extensive efforts towards integration with this … Continue reading Cloud for healthcare with Jim Novak The post Cloud for healthcare with Jim Novak first appeared on CRM ...
User Adoption and Learning Methodologies with Asif Rehmani
April 14, 2023 00:00 - 36 minutes - 26.1 MBEpisode 124: Markus Erlandsson and Heidi Neuhauser has a chat with Asif Rehmani from VisualSP about user adoption and learning methodologies. Asif starts by explaining what contextual microlearning is and how it can work with Dynamics 365 users. How users easily can get to the learning opportunities with the users need it. Bio Asif Rehmani … Continue reading User Adoption and Learning Methodologies with Asif Rehmani The post User Adoption and Learning Methodologies with Asif Rehmani first a...
Best of 2023 Release Wave 1
March 15, 2023 16:23 - 43 minutes - 30.6 MBEpisode 123: Markus Erlandsson and Heidi Neuhauser have a chat about news from Microsoft over the coming 6 months. Both go through their best of 2023 release wave https://experience.dynamics.com/releaseplans/ Ability to delete users from environments https://learn.microsoft.com/en-us/power-platform/admin/delete-users Approve mailbox without admin https://learn.microsoft.com/en-gb/power-platform/admin/connect-exchange-online#approve-your-own-user-mailbox Power Pipelines https://learn.microsof...
Portals to Pages with Nick Doelman
February 14, 2023 00:00 - 51 minutes - 36.2 MBEpisode 122: Markus Erlandsson has a chat with Nick Doelman from Microsoft about Power Apps Portals to Power Pages, and what the key changes are. Nick starts by summarizing some recent news then explains the name change to Poages and goes through some of the news in the upcoming 2023 release wave 1. Bio Nick … Continue reading Portals to Pages with Nick Doelman The post Portals to Pages with Nick Doelman first appeared on CRM Rocks.
Power BI and Dataverse with Scott Sewell
January 14, 2023 00:00 - 59 minutes - 41.7 MBEpisode 121: Markus Erlandsson and Heidi Neuhauser have a chat with Scott Sewell from Microsoft about Power BI and Dataverse and how you get them to work together easily. Scott starts by summarizing some recent news and how he has made a new modelling guide for Power Platform and with it, you can take advantage … Continue reading Power BI and Dataverse with Scott Sewell The post Power BI and Dataverse with Scott Sewell first appeared on CRM Rocks.
State of Dynamics CRM in 2022
December 14, 2022 00:00 - 58 minutes - 40.6 MBEpisode 120: Markus Erlandsson and Heidi Neuhauser have a chat with Jason Gumpert from MS Dynamics World about the state of Dynamics CRM and Power Platform in 2022 where the three of us talk about Government, Digital Contact Center Platform, Viva Sales, Release Notes, changes in the partner program and more… Bio Jason is the … Continue reading State of Dynamics CRM in 2022 The post State of Dynamics CRM in 2022 first appeared on CRM Rocks.
Partner Talk with Rick McCutcheon
November 14, 2022 00:00 - 36 minutes - 26.1 MBEpisode 119: Markus Erlandsson talks to Rick McCutcheon from Full Contact Selling about Partner Talk. Rick starts by explaining what a good partner is, both to customers and to Microsoft and how you can become a good partner yourself. The discussion continues with Microsoft Partner Program and then to Independent Software Vendors and how they … Continue reading Partner Talk with Rick McCutcheon The post Partner Talk with Rick McCutcheon first appeared on CRM Rocks.
DynamicsCon debrief with Molly Fuschel
October 14, 2022 00:00 - 33 minutes - 5 MBEpisode 118: Markus Erlandsson and Heidi Neuhauser have a chat with Molly Fuschel from Dynamics User Group (DUG) about DynamicsCon live debrief. Molly starts by explaining how she as a community cheerleader supports communities and how to build both local and virtual meet-ups. The conversation then continues to all the good things about DynaimcsCon DUGs … Continue reading DynamicsCon debrief with Molly Fuschel The post DynamicsCon debrief with Molly Fuschel first appeared on CRM Rocks.
Viva Sales with Chris Cognetta
September 14, 2022 00:00 - 44 minutes - 31.2 MBEpisode 117: Markus Erlandsson and Heidi Neuhauser have a chat with Chris Cognetta from congruentX about Viva Sales. Chris starts by explaining the Viva brand as a whole and how Viva Sales join into that, then Chris explains Viva Sales features and it is now a lot easier to use advanced AI features to turn … Continue reading Viva Sales with Chris Cognetta The post Viva Sales with Chris Cognetta first appeared on CRM Rocks.
Best of 2022 Release Wave 2
August 18, 2022 04:56 - 38 minutes - 27.3 MBEpisode 116: Markus Erlandsson and Heidi Neuhauser share their best news from the release plan to 2022 release wave 2. Links https://docs.microsoft.com/en-us/dynamics365-release-plan/2022wave2/ https://docs.microsoft.com/en-us/power-platform-release-plan/2022wave2/ SDK supporting .Net Core For more than 2 years we have been waiting for this, and it’s finally here! https://powerapps.microsoft.com/en-us/blog/dataverse-service-client-is-now-generally-available/ Create multiple, update multiple...
Power CAT with Phil Topness
July 14, 2022 00:00 - 50 minutes - 35.1 MBEpisode 114: Markus Erlandsson and Heidi Neuhauser have a chat with Phil Topness from Microsoft about Power CAT. Phil starts with explaining what Power Customer Advisory Team is, and what they do. Who the customer is for CAT and how they do what they do. Bio Phil is irrationally excited about applying technology to help … Continue reading Power CAT with Phil Topness The post Power CAT with Phil Topness first appeared on CRM Rocks.
Dataverse vs SharePoint with Michael Roth and Malin Martnes
June 14, 2022 00:00 - 54 minutes - 38 MBEpisode 114: Markus Erlandsson and Heidi Neuhauser have a chat with Michael Roth and Malin Martnes about Dataverse vs SharePoint as a data source in power apps. Michael starts with how he comes from SharePoint and M365 world and reaches out for help on Power Apps, to find help in Malin Martnes. Bio Michael demonstrates … Continue reading Dataverse vs SharePoint with Michael Roth and Malin Martnes The post Dataverse vs SharePoint with Michael Roth and Malin Martnes first appeared on CRM Rocks.
Custom Pages with Lisa Crosbie
May 14, 2022 00:00 - 55 minutes - 39.1 MBEpisode 113: Markus Erlandsson and Heidi Neuhauser have a chat with Lisa Crosbie from Barhead Solutions about custom pages. They discuss what custom pages are, how you can use them and how they differ from canvas apps. Bio Lisa has a contagious enthusiasm for low code technology and making it possible for anyone to get … Continue reading Custom Pages with Lisa Crosbie The post Custom Pages with Lisa Crosbie first appeared on CRM Rocks.
Agile CRM with Neil Benson
April 14, 2022 00:00 - 46 minutes - 32.5 MBEpisode 112: Markus Erlandsson talks to Neil Benson from Customery about Agile CRM, where Neil shares how he makes estimates, handles tricky situations reduces fears of changes. He also talks about how customers can be good product owners. Bio Neil’s on a mission to help Microsoft customers and partners build agile business applications. He’s well … Continue reading Agile CRM with Neil Benson The post Agile CRM with Neil Benson first appeared on CRM Rocks.
Security horror stories with Kylie Kiser
March 14, 2022 00:00 - 1 hour - 43 MBEpisode 111: Markus Erlandsson and Heidi Neuhauser have a chat with Kylie Kiser from Hitachi. They discuss what kind of security horror stories all three of them has experienced. Kylie shares the story of sharing and how it did impact performance, Heidi shares the story about creating a new security role, and they all discuss … Continue reading Security horror stories with Kylie Kiser The post Security horror stories with Kylie Kiser first appeared on CRM Rocks.
Learning Dynamics with Nancy Tandy
February 14, 2022 00:00 - 48 minutes - 34 MBEpisode 110: Markus Erlandsson and Heidi Neuhauser have a chat with Nancy Tandy from Microsoft. They discuss learning opportunities on Microsoft Learn, certification process, Learn TV and Chuck Norris jokes. Nancy starts with listing some of the learning offerings from Microsoft, then she goes more into details about Learn TV and what content is made … Continue reading Learning Dynamics with Nancy Tandy The post Learning Dynamics with Nancy Tandy first appeared on CRM Rocks.
Portals and Progressive web apps with Nick Doelman
January 14, 2022 00:00 - 1 hour - 44.5 MBEpisode 109: Markus Erlandsson and Heidi Neuhauser talks to Nick Doelman from Microsoft about Portals and the last year news for Power Apps Portals. From enablers such as Web API, PCF components and CLI to multiple portals, data verse search and progressive web apps. Bio Nick has recently joined Microsoft as a senior content developer … Continue reading Portals and Progressive web apps with Nick Doelman The post Portals and Progressive web apps with Nick Doelman first appeared on CRM Rocks.
Robotic Desktop Automation with Nick Hance
December 14, 2021 00:00 - 47 minutes - 33.4 MBEpisode 108: Markus Erlandsson talks to Nick Hance from Reenhanced about Robotic Desktop Automation and RPA, and how you can automate most things that don’t have an API. Nick starts by explaining what Robotic Process Automation (RPA) means and part of its history. He continues to talk about attended vs unattended and what the difference … Continue reading Robotic Desktop Automation with Nick Hance The post Robotic Desktop Automation with Nick Hance first appeared on CRM Rocks.
Accessibility with Mike Hartley
November 14, 2021 00:00 - 48 minutes - 34.2 MBEpisode 107: Markus Erlandsson talks to Mike Hartley about accessibility and how you can get a bigger audience by considering it. Mike starts by explaining what the term accessibility is and how it differs from usability, he then continues to explain screen readers and contrast, as well as tab orders, canvas apps portals and model-driven … Continue reading Accessibility with Mike Hartley The post Accessibility with Mike Hartley first appeared on CRM Rocks.
Catalyst with Helena Fuchs
October 14, 2021 00:00 - 3 BytesEpisode 106: Markus Erlandsson talks to Helena Fuchs from Microsoft Sweden, about catalyst where Helena starts with explaining what catalyst is as a sales help and how it differs from sure-step. Then she continues to talk about how it comes from the Dynamics business application group in Microsoft and why it is important to a … Continue reading Catalyst with Helena Fuchs The post Catalyst with Helena Fuchs first appeared on CRM Rocks.
Omnichannel with EY Kalman
September 14, 2021 00:00 - 35.3 MBEpisode 105: Markus Erlandsson talks to EY Kalman from ANS Group about Omnichannel, where EY starts with explaining the term omnichannel and what it means for Dynamics, he continues to talk about what is the most popular channels and how you can bring your own channels using the channel integration framework. EY explains how Omnichannel … Continue reading Omnichannel with EY Kalman The post Omnichannel with EY Kalman first appeared on CRM Rocks.
Connector Bonanza with Heidi Neuhauser
August 14, 2021 00:00 - 31.2 MBEpisode 104: Markus Erlandsson talks to Heidi Neuhauser from Reenhanced about Power Automate Connector Bonanza, about the fact that we have now passed 500 connectors and what a milestone that is. Heidi starts by explaining that she has reviewed, tagged and rated all of them. Then she continues with explaining the Dataverse connector and how … Continue reading Connector Bonanza with Heidi Neuhauser The post Connector Bonanza with Heidi Neuhauser first appeared on CRM Rocks.
Portal Zero to Hero with Ulrikke Akerbæk
July 14, 2021 00:00 - 36.1 MBEpisode 103: Markus Erlandsson talks to Ulrikke Akerbæk from Skill AS about Portals and the training program called Portal Zero to Portal Hero. Ulrikke starts by explaining how she joined the Portals Justice league, and where she now spends her time training other members of the PowerApps portals community on how to become a hero … Continue reading Portal Zero to Hero with Ulrikke Akerbæk The post Portal Zero to Hero with Ulrikke Akerbæk first appeared on CRM Rocks.
Customer Insights with Julian Sharp
June 14, 2021 00:00 - 41.9 MBEpisode 102: Markus Erlandsson talks to Julian Sharp from Ready 365 about Customer Insights and how you can use the application to get insights about your customers. Julian starts by explaining the difference between Audience Insights and Engagement insights, then goes into details about the different feature parts of the application, Data ingestion, Segments and … Continue reading Customer Insights with Julian Sharp The post Customer Insights with Julian Sharp first appeared on CRM Rocks.
Project Operations with Antti Pajunen
May 14, 2021 00:00 - 35.4 MBEpisode 101: Markus Erlandsson talks to Antti Pajunen from Forward Forever about Project Operations and how this new application is a new platform play from Microsoft on the power platform. Antti starts by explaining the product history and what the different areas are today. Antti continues to explain that the project for the web planning … Continue reading Project Operations with Antti Pajunen The post Project Operations with Antti Pajunen first appeared on CRM Rocks.
Power Virtual Agent with Emma D’Arcy
April 14, 2021 00:00 - 29.7 MBEpisode 100: Markus Erlandsson talks to Emma D’Arcy from Hitachi Solutions about Power Virtual Agent and what the newest member of the Power Platform family can do. Emma starts by talking about what it can do and how it connects to Dataverse, what this chatbot can do. Emma continues to explain how she has used … Continue reading Power Virtual Agent with Emma D’Arcy The post Power Virtual Agent with Emma D’Arcy first appeared on CRM Rocks.
Banking Accelerator with Guro Faller
March 14, 2021 00:00 - 38.6 MBEpisode 99: Markus Erlandsson talks to Guro Faller about Banking Accelerator and what that accelerator contains. Guro starts by talking about why the accelerator program exists and what benefits we can get from using them. Guro continues to talk about what the banking accelerator is comprised of and what processes it supports, like Know Your … Continue reading Banking Accelerator with Guro Faller The post Banking Accelerator with Guro Faller first appeared on CRM Rocks.
2021 Release Wave 1
February 14, 2021 00:00 - 16.9 MBEpisode 98: Markus Erlandsson talks about his favourite parts of 2021 Release wave 1, within the application that he spends most of his time. First its Power apps, and then its Sales, Customer Service, Marketing and then some Canvas Apps to finish it off. Links: https://twitter.com/MarkusErlandsso https://www.linkedin.com/in/markuserlandsson/ Power Apps New Relevance Search experience: https://powerapps.microsoft.com/en-us/blog/power-apps-2021-wave-1-preview-release-is-now-available/ Right …...
Human Resource with Malin Martnes
January 14, 2021 00:00 - 38.2 MBEpisode 97: Markus Erlandsson talks to Malin Martnes from KnowIt about Human Resource and how the old Talent has transformed in Human Resource. Malin starts by explaining how she fell in love with the product and how she started blogging and became the first MVP on the product. Then she explains what got lost in … Continue reading Human Resource with Malin Martnes The post Human Resource with Malin Martnes first appeared on CRM Rocks.
State of Dynamics CRM in 2020 with Jukka Niiranen
December 14, 2020 00:00 - 39.3 MBEpisode 96: Markus Erlandsson talks to Jukka Nirranen from Forward Forever about the current state of Dynamics CRM in 2020 and what highlights that has happened in the last three years. Jukka starts with talking about what has happened with Microsoft Teams and how Dataverse is now part of the platform, the second stop is … Continue reading State of Dynamics CRM in 2020 with Jukka Niiranen The post State of Dynamics CRM in 2020 with Jukka Niiranen first appeared on CRM Rocks.
Center of Excellence with Mark Smith
November 14, 2020 00:00 - 35.9 MBEpisode 95: Markus Erlandsson talks to Mark Smith about Center of Excellence kit for Power Platform. Mark is also known as nz365guy starts by talking about what you do when you have gotten your first couple of apps up and running on the power platform. The Center of Excellence Starter kit will help you to … Continue reading Center of Excellence with Mark Smith The post Center of Excellence with Mark Smith first appeared on CRM Rocks.
PowerApps and Teams with Shane Young
October 14, 2020 00:00 - 29.8 MBEpisode 94: Markus Erlandsson talks to Shane Young from PowerApps911 about PowerApps with Teams and what the new Project Oakdale is. Shane starts by talking about how he got started on YouTube and how he now has made 176 videos there, then he continues to explain how his team has moved entirely to Microsoft Teams … Continue reading PowerApps and Teams with Shane Young The post PowerApps and Teams with Shane Young first appeared on CRM Rocks.
Best of 2020 Release Wave 2 with Dian Taylor
September 14, 2020 00:00 - 36.3 MBEpisode 93: Markus Erlandsson talks to Dian Taylor from RSM about the upcoming 2020 release wave 2. Dian starts with talking about news in Field Service, then continues to Power Plattform, Sales, then finally ends with a recommendation to move to Unified Interface now, otherwise, you are missing out. Bio Dian Taylor is a Microsoft … Continue reading Best of 2020 Release Wave 2 with Dian Taylor The post Best of 2020 Release Wave 2 with Dian Taylor first appeared on CRM Rocks.
PCF in 2020 with Scott Durow
August 14, 2020 00:00 - 38.3 MBEpisode 92: Markus Erlandsson talks to Scott Durow from Develop1 about PowerApps Component Framework and how it has developed into what is today in 2020. Scott explains what types of Components there are with Field and Dataset and how it fits together with React, Fluent UI, TypeScript. Scott continues to explain how he has used … Continue reading PCF in 2020 with Scott Durow The post PCF in 2020 with Scott Durow first appeared on CRM Rocks.
Dynamics Marketing, Social Media & Power Automate with Amey Holden
July 14, 2020 00:00 - 26.5 MBEpisode 91: Markus Erlandsson talks to Amey Holden from DXC Technology about and her solution to use Power Automate to get Social media information back into Dynamics Marketing. Amey begins with describing what exists in Marketing app today and what existed in Social Engagement before that was discontinues, then she continues to describe how you … Continue reading Dynamics Marketing, Social Media & Power Automate with Amey Holden The post Dynamics Marketing, Social Media & Power Automate wi...
AI on the Power Platform with Sheila Shahpari
June 14, 2020 00:00 - 38.1 MBEpisode 89: Markus Erlandsson talks to Sheila Shahpari from Paritta Group about AI on the Power Platform and how she uses AI in her daily work to improve the customer experience. Sheila starts with explaining what AI means and then continues into the Power Platform and how it is used there, from AI Builder to … Continue reading AI on the Power Platform with Sheila Shahpari The post AI on the Power Platform with Sheila Shahpari first appeared on CRM Rocks.
Customer acquisition with Timothy Spell
May 14, 2020 00:00 - 32.6 MBEpisode 89: Markus Erlandsson talks to Timothy Spell from OpenWater about customer acquisition and how they seek new customers, in past as well as under quarantine. Tim explains how they have used SEO and ads on keywords to get traffic together with attending conferences they grew about 35% each year. Now they work with virtual … Continue reading Customer acquisition with Timothy Spell The post Customer acquisition with Timothy Spell first appeared on CRM Rocks.